WORST SHOP I'VE EVER HAD THE MISFORTUE TO DEAL WITH. Do yourself a huge favor and take your bike to…read moreanother shop that does quality wok and is willing to stand behind their work. Had two tires replaced, new back brakes and state inspection. A few miles from the shop I had to make a roadside repair to secure exhaust mufflers that were never tightened by the technician, another mile or so and the mufflers would have fallen off the bike as I rode it. The owner's insincere hollow apology just not adequate in a case that could have caused an accident with injury or death for complete incompetence.

This is a great bike shop, they not only repaired my bike, but when I was in a wreck on RT30, one…read moreof the fellas from the shop saw my bike after I was taken off in an ambulance, and they picked it up and brought it back to the shop so it wouldn't get impounded! NICEST GUYS EVER! Trust me- they do amazing work and have integrity and a ton of knowledge. I recommend this shop HIGHLY!

The following is a letter sent to Brown's Motorcycle Repair from my attorney. Regrettably, they…read morehave not responded after two attempts and several phone calls. It is more than sad that a company can not only be so incompetent but lack basic integrity. In the letter below, names were omitted to protect privacy. Our File No.: MD-X64-2DS SECOND ATTEMPT Dear Sir/Madam: As you were advised in our previous letter dated, December 9, 2021, Brown's customer, Mr... contacted our office and requested our assistance with a matter involving the repair of his 2002 Kawasaki Vulcan VN800 motorcycle. To date Mr... has not received a response and as such has requested that the letter be re-sent to you in a second and final good faith attempt to resolve this matter without the need for further legal action. On March 31, 2021, Mr... brought his motorcycle via a towing company to your facility for the repair of a gas leak after noticing a puddle of gas on his garage floor under his bike. At that time, he was informed that after a thorough assessment of his bike, no leak was discovered and that the only repair needed to his motorcycle was a new chain which he agreed to have replaced. Once the chain was replaced, Mr... drove his motorcycle twenty (20) miles to his home and parked it in his garage. However, once his bike was turned off, gas again began to leak and puddle under his bike. In other words, the problem was not fixed and Mr... drove the bike home, unknowingly, at great risk. Mr... immediately contacted Brown's who picked the motorcycle up on April 29, 2021, to again assess the location of the gas leak. On July 13, 2021, Mr... was informed that his bike was repaired and ready to be picked up and Mr... paid the repair invoice which totaled $249.46 for the removal, cleaning and replacement of the carburetor, flushing the fuel tank and replacing the spark plugs and fuel filter. Thereafter, Mr... drove his motorcycle only once in August and when he attempted to take his motorcycle out for a second time on September 25th, he discovered that his bike would not start and that gas had once again leaked and formed a puddle under his bike. Immediately Mr... contacted Brown's to advise them of the issue and he was informed that the bike would be picked up for repair and that he would be contacted with the scheduled date. Although Mr... patiently waited almost two (2) months, he never received a return telephone call from Brown's. Needing his motorcycle repaired, Mr... had no other choice but to have his motorcycle towed to another facility, Ellicott City MotorSports Inc. who determined that the carburetor was overflowing with fuel. Ellicott City MotorSports removed, cleaned, replaced the carburetor and flushed the fuel tank. Due to Brown's failure to properly repair his motorcycle, Mr... was forced to  pay an additional $349.00 to another facility for this repair. It should also be noted that Ellicott City performed the same repair that Brown's was alleged to have performed within only a few weeks whereas Brown's took almost three (3) months to return the bike and it was not returned repaired. As a motorcycle repair facility, Brown's holds itself out to have the knowledge and experience to properly repair motorcycles and Mr... relied on that expertise when he chose to bring his bike to Brown's for repair. Unfortunately, this was to Mr... detriment as he not only had to pay additional monies due to Brown's failure to properly repair his motorcycle, but for several months (the entire spring plus), he also loss the enjoyment of riding his motorcycle. Therefore, through the assistance of this office, Mr... demands that Brown's reimburse him a total amount of $____ which represents the amount initially paid to Brown's as well as the amount Mr... was forced to pay due to Brown's failure to repair the motorcycle. As noted above, this is the second and final attempt to resolve this matter amicably without the need to seek further legal action. Please contact Mr... directly within ten (10) business days from the date of this letter to confirm resolution of this matter. If this matter is not adequately resolved, Mr.... has been advised to pursue further legal action. Your prompt attention to this matter will be expected.

I found the work at Brown's to be very good and prices very fair, and the people very friendly. I…read morefeel fortunate to have found them.

Tony the owner was very helpful in getting me on a bike quickly. He responded to my email…read morequestions, and was very knowledgeable in the shop when I was asking questions. He even personally brought the bike to Rons automotive in Manchester because I needed Maryland inspection, title and tags and I rode home that day.

All went well and Tracy and the crew were simply marvelous and I loved the bike also.I will…read morecontinue to buy their for life.I did at one time deal with Susquehanna Valley HD until A sales woman got uncouth with me ,so I'm happy Eisenhauers crew were better trained and helpful.

They send you to other Harley Dealerships for test rides because they don't allow test rides, then…read moreif you use anything other than Harley financing they won't hold a motorcycle until a check is sent to them. So I went to another dealership to buy my Harley-Davidson.

I am a long term customer client of Fink's Garage. They have been there every year to help me keep…read moremy GMC on the road safely. My GMC has not been easy to maintain, but Finks has worked with me to deal with several issues that have been addressed. Recently, I needed to get frame work done that needed a specialist as it needed professional welding.....they referred me to YAWF and Chris, who handled my frame work beautifully. I highly recommend Fink's garage as I would not go ANYWHERE else, with the exception of the frame specialist they referred me to. Alice, Missy, Scott and Damien are super cool people and they are very fair for the quality of work done. Jeanne Gallagher and John Friedrich approve this review!

I had a mishap in a recent snowstorm and Fink's was recommended by another garage that was booked…read moreout. They got me in right away. Damien was so knowledgeable and kind, explaining everything he found and what he needed to do to fix it. I had an appt at the local KIA this weekend for an oil change and inspection but I had to cancel due to it being at Fink's. He was happy to accommodate me and all of my needs while keeping me in the loop with everything, including pricing. The parts came in earlier than expected and I was able to get my car back before the weekend! While my circumstances were less than desirable, I am so glad to have found Fink's. We plan to happily return for any future needs and send anyone we know their way. Thank you for turning a bad week around. You guys are the best!

Amazing bike prices. Found my bike there for thousands less than what I paid. My friend and I went…read morethere to get a gas cap for his Indian motorcycle. The parts guy found one that fit perfectly. Next bike that I buy will be from Battlefield Harley Davidson.

"Great customer service. Very impressed with how fast they took care of my bike and got it back to…read moreme."

He let our camper sit uncovered in the lot for 6.5 months through rain, snow, and wind, then told…read moreus that the floor was rotting through more than we thought, he proceeded to get upset and yell at us when we asked if it could have happened while he had the camper. It rotted in his parking lot. He proceeded to do over $1,200 in repairs not included on the original estimate without consulting us. After doing all of this he then said it needed more work to pass inspection. He proceeded to refuse to do the extra work, and won't pass the inspection. He then proceeded to get mad at us while picking up the camper, told us he was done working with us and refused to do any additional work in order for it to pass Inspection. Cecil and the mechanic were both extremely unprofessional even go as far as yelling at the customers. Not sure how they are still in business as the mechanic actually purposefully damaged the camper floor while showing us where the rotting wood was. To reply to the business, I would love to hear any examples or recordings where we were disrespectful or argumentative with staff, all we did was ask for an estimate of how long it would take. We were told many times that the camper was in the shop when in reality it was not in the shop until weeks or months later. We have call logs showing 7 calls you never picked up, and many messages that you never called us back.

Cecil, RMS service manager, was ready to service the rv, with the pre ordered parts, when we showed…read moreup during our 5,000 mile trip thru the Northeast. We had a number of nuisance type repairs. Shower door, porch light, leaky sink, and a leaky front window seal. We called 3 weeks ahead. Sent an email with pictures of the issues, talked to Cecil about parts, and arranged a time to drop off the RV during our journey. Andrew, the service tech, completed the multiple tasks including rebuilding the shower corner door frame. They both met with me after and described the work completed when we picked it up 5 days later. Specifically wonderful. they recomended and completed a solution to the nonworking porch light that was ingenious and frugal.

Brought my motorcycle in and I thought I had a some bad front bearing, but no it was my speedometer…read morecable making the noise. The mechanic pulled the cable and lubed it. They also where able to find a kickstand spring for me and install it at no charge. I'm very impressed with this shop they were able to get me back on the trail super fast:)

They overcharged me twice! I bought my boat there because I was out on the water and I noticed I…read morehad a lot of water coming in. I barley made it to the dock. So I took it back to them and said I had a leak. They changed me to take it out on the lake and to do testing at the shop and they told me they didn't see a leak. So i thought well maybe I overlooked something. These guys are the pros and this is my first boat so I took them by their word. I took my boat out Wednesday and again started taking on water as soon as I dropped it in the water. I never really paid attention to it because these guys assured me nothing was wrong.Well I nearly sunk the boat and I blew one of my motors because it got waterlogged! This is going to cost me in the thousands!! So I called them and tried to let them see my side.They refuses to help me find a motor, and didn't even give me my money back for something they overlooked! They charged me 900 to change a stater!!! It's 90 bucks on eBay!! But I paid it! I'm going to look for a lawyer and I don't care if I win or lose. It's about customer care! Your supposed to take care of them by doing good work for a reasonable price!! See you in court Don.