Sometimes, despite our best efforts to believe the best in people, we encounter situations where…read moreopportunities for communication and doing the right thing simply aren't embraced. Back in October, I purchased a car at a dealership that came highly recommended. My daughter is friends with the owner's son, and I have a mutual friend with the owner. The initial experience was excellent--I received reassuring messages like "let me know if you need anything" and "call me if you don't think you're getting a good deal." BUT... I drove off the lot in my cute little whip and IMMEDIATELY noticed my gas gauge fluctuating between empty and full. I texted my sales guy right away--I mean, I had JUST pulled off the lot. I stayed in communication over the next several weeks. Around Thanksgiving, I took my car to their recommended shop, which confirmed my fuel pump needed replaced. I double-checked that the dealership would handle the bill, and they ordered the part. December: I'm back in town for Christmas. Wrong fuel pump was sent. January: Trip canceled due to PA winter weather. February: Finally back. Fuel pump replaced, but surprise--I'm told I owe $288 for a "deductible and taxes" I never anticipated. I called my sales guy. No answer. I called the dealership and got Chad, the owner. And this is where it goes downhill fast. I have no idea if someone pissed in his Cheerios that morning or if this is standard behavior. And I rarely play this card, but I genuinely believe had I not been a woman, this conversation would have gone differently. I wish I could accurately convey the condescending tone of this man's voice. He was rude, talked down to me, and was inexplicably angry. Chad claims: "If it was the fuel pump, you wouldn't have been able to drive it off the lot." Reality: This was precisely the diagnosed problem according to THE SHOP HE SENT ME TO. Then he goes: "I don't know what you people expect. It's only a hundred dollars. Some people are never happy." Then he HUNG UP ON ME. Like a child who can't regulate his emotions. My not-so-happy self drove straight to Final Drive to address this in person. Guess who wasn't there? Chad. Guess who was? Justin, who spent the next ten minutes trying to manipulate the conversation by listing everything he'd done for me--fixing the backup camera, calling the warranty company repeatedly. I asked Justin directly: "If we'd noticed the gas gauge wasn't working before I drove off the lot, would you have fixed it?" "Yes," he admitted. "According to Chad, it's 'only $100'--bottom line, are you going to cover that?" "No." LESSONS LEARNED 1. GET EVERYTHING IN WRITING. I should have texted Justin to document his response that there would be no out-of-pocket costs. 2. ASK SPECIFIC QUESTIONS ABOUT COSTS. Even when someone says they'll "handle it," clarify exactly what that means and what potential costs might still fall to you. 3. DEALERSHIP OWNERS AREN'T ALWAYS ACCOUNTABLE. Chad had an opportunity to listen and communicate effectively. Instead, he chose disrespect. Kindness goes a long way in business, but some people only care about the initial sale. Don't let this happen to you. Document everything, ask detailed questions about costs, and research dealership reviews thoroughly--especially regarding their after-sale service. Not that I did any of those things prior to my purchase. I assumed that my second degree of separation through friends who had personally communicated to the owner and his son would have sufficed. It didn't. #ConsumerAlert #CarDealershipWarning #CustomerService

Had a very smooth, pleasant experience purchasing my new-to-me SUV from Final Drive. Justin was…read morevery helpful, patient and answered all my questions. Had actually gone there to look at one vehicle but found it was just not quite what I wanted and asked to test another I saw in the lot while there and that one did check all my boxes! Would definitely recommend Final Drive to anyone in the market for a good used vehicle!

I moved here from out of state and my spouse was deployed. I know nothing about cars, check engine…read morelight came on and I had no idea where to go. With the ease of H&H's appointment scheduler, I had an appointment within 48 hrs at my convenience. Check in was ridiculously simple. Diagnosed a few oil leaks easily. I waited for about 3-4 hrs for the repairs & cleaning to be done. They found a second, small issue and never pressured me into extra work. They gave me an estimate and even told me if my spouse was good at auto work, it would be a relatively simple fix for him. What blew me away was how honest, helpful and super funny the staff were. They made me feel completely at ease and supported. They didn't make me feel like a stupid woman at all, but a valued customer. I highly recommend this business if you're in the area. It's like finding a good dentist that makes a painful procedure easy.

We couldn't have asked for a better buying experience! Joel was our sales rep and from the…read morebeginning of my first conversation with him over the phone, three states away, until we drove off the lot with our new Suburban, he was absolutely wonderful. Joel ensured the vehicle we were interested in was available and to our liking before we set off on the road trip from Virginia to Pennsylvania. Once we arrived, Joel welcomed us and showed the vehicle. It was perfect! Joel made sure the rest of the process went smoothly, which it did. He took the time to explain all the features of the vehicle and even helped setup the OnStar system. The entire team was an absolute pleasure to work with. Will definitely be coming back for our next vehicle. The team at H&H Chevrolet really treat you like family. Thank you Joel for a wonderful buying experience!

This place is the proverbial needle in a haystack. It's the great white buffalo of motorcycle…read moreshops. Small, tucked in a corner, hard to find, outdated website, not a lot of products or showroom space... yet, some of the best service and customer service ever. These guys are all motorcycle mechanics, and they're all easy to talk too. It's the kind of shop where if they make a mistake they'd be the first to tell you and make things right. Totally comfortable taking any motorcycle here. There were no issues with the tire change; they even cleaned the rims and lubed the chain no charge. Attention to detail was top notch, and the prices. The prices were fair and reasonable but honestly for this level of service you'd be willing to pay more because this is quality all the way around. Clear communication from start to finish.

Service is always welcoming and friendly…read more Drove down on Saturday morning to get an oil change and tire rotation. Arrived around 7:05AM, several other vehicles waiting as well, service opens at 7:30AM, waited about an hour which is not bad in their customer lounge. Service was perfect !!

My 22 year old truck (that I absolutely love) was running pretty rough. They took such great care…read moreof it and it is back to running like new! I was treated very well and updated regularly on the progress. Highly recommend this team!

We were on our way back to Greensboro, NC from Syracuse NY and started having engine trouble. I…read morelooked up auto repair and found His Hands Auto Repair Ministries. I went in and Holly along with the staff were very nice and they don't usually take walki-ns but since I had an emergency they fixed my car for a great price and in great time! I've never been to an auto repair shop where the staff and service was so good or work done in such a timely fashion! If you're ever in or near Carlisle, Pa and in need of auto repair don't hesitate to call His Hands Auto Repair Ministry Inc.

Been to 2 different garages about my pathfinder, each place promised to fix my problem, both zero…read moreresults. His hands auto was more than I expected. Dedication zero to none. Never have I seen such dedication as these mechanics. They put there heart and soul into their work and it shows.

On a trip from North Carolina to Boston, MA our A4 Audi had a light failure that would be…read moreproblematic as we would be traveling at night. We were in Carlisle and researched repair shops. A&C had gotten so many great reviews that we had to give them a try. Anthony met me as he was opening up shop for the day and agreed to take on the repair immediately despite our not having an appointment. Audi repairs can sometimes be tricky, but Anthony completed the job in under an hour including ordering and receiving a part from an auto parts store. Great job and great value from great people. Anthony and Chris know their stuff and my only regret is that they aren't my local automotive repair guys. Thanks A&C Garage. M. A. Newton