The following is a letter sent to Brown's Motorcycle Repair from my attorney. Regrettably, they have not responded after two attempts and several phone calls. It is more than sad that a company can not only be so incompetent but lack basic integrity. In the letter below, names were omitted to protect privacy. Our File No.: MD-X64-2DS SECOND ATTEMPT Dear Sir/Madam: As you were advised in our previous letter dated, December 9, 2021, Brown's customer, Mr... contacted our office and requested our assistance with a matter involving the repair of his 2002 Kawasaki Vulcan VN800 motorcycle. To date Mr... has not received a response and as such has requested that the letter be re-sent to you in a second and final good faith attempt to resolve this matter without the need for further legal action. On March 31, 2021, Mr... brought his motorcycle via a towing company to your facility for the repair of a gas leak after noticing a puddle of gas on his garage floor under his bike. At that time, he was informed that after a thorough assessment of his bike, no leak was discovered and that the only repair needed to his motorcycle was a new chain which he agreed to have replaced. Once the chain was replaced, Mr... drove his motorcycle twenty (20) miles to his home and parked it in his garage. However, once his bike was turned off, gas again began to leak and puddle under his bike. In other words, the problem was not fixed and Mr... drove the bike home, unknowingly, at great risk. Mr... immediately contacted Brown's who picked the motorcycle up on April 29, 2021, to again assess the location of the gas leak. On July 13, 2021, Mr... was informed that his bike was repaired and ready to be picked up and Mr... paid the repair invoice which totaled $249.46 for the removal, cleaning and replacement of the carburetor, flushing the fuel tank and replacing the spark plugs and fuel filter. Thereafter, Mr... drove his motorcycle only once in August and when he attempted to take his motorcycle out for a second time on September 25th, he discovered that his bike would not start and that gas had once again leaked and formed a puddle under his bike. Immediately Mr... contacted Brown's to advise them of the issue and he was informed that the bike would be picked up for repair and that he would be contacted with the scheduled date. Although Mr... patiently waited almost two (2) months, he never received a return telephone call from Brown's. Needing his motorcycle repaired, Mr... had no other choice but to have his motorcycle towed to another facility, Ellicott City MotorSports Inc. who determined that the carburetor was overflowing with fuel. Ellicott City MotorSports removed, cleaned, replaced the carburetor and flushed the fuel tank. Due to Brown's failure to properly repair his motorcycle, Mr... was forced to  pay an additional $349.00 to another facility for this repair. It should also be noted that Ellicott City performed the same repair that Brown's was alleged to have performed within only a few weeks whereas Brown's took almost three (3) months to return the bike and it was not returned repaired. As a motorcycle repair facility, Brown's holds itself out to have the knowledge and experience to properly repair motorcycles and Mr... relied on that expertise when he chose to bring his bike to Brown's for repair. Unfortunately, this was to Mr... detriment as he not only had to pay additional monies due to Brown's failure to properly repair his motorcycle, but for several months (the entire spring plus), he also loss the enjoyment of riding his motorcycle. Therefore, through the assistance of this office, Mr... demands that Brown's reimburse him a total amount of $____ which represents the amount initially paid to Brown's as well as the amount Mr... was forced to pay due to Brown's failure to repair the motorcycle. As noted above, this is the second and final attempt to resolve this matter amicably without the need to seek further legal action. Please contact Mr... directly within ten (10) business days from the date of this letter to confirm resolution of this matter. If this matter is not adequately resolved, Mr.... has been advised to pursue further legal action. Your prompt attention to this matter will be expected. read more

Brown's Motorcycle Repair - Motorcycle Repair Near Me - Westminster, Maryland

I found the work at Brown's to be very good and prices very fair, and the people very friendly. I feel fortunate to have found them.

Ed and Dave are the best! When they fix it it's done right. Friendly and professional. Myself and a lot of my MC Club members all do business here and love it. They always go the extra step on all the work they do. read more

Brown's V-twin Cycle Repair is located off the beaten path just a stones throw from the MVA Emissions Testing Station. Recently, I needed a carburetor adjustment due to a faulty vacuum leak and slow idle issue on my FLSTF Harley Davidson. Within one hour, the mechanic (Dave) quickly diagnosed the problem and fixed it without further ado with parts on hand. Bown's is a family owned and run business by two brothers, their daughter and their son-in-law. One visit, and you will know each is dedicated to your satisfaction at a fair price. They specialize in Harley Davidson, but I assure you that they can fix any motorcycle regardless of age or condition as evidenced by the myriad of bikes under repair in the shop. They can also locate any part you need for your bike, be it the need for mechanical or accessories. If you want it fixed professionally, quick, and complete; Brown's is your next stop. I love this place! read more

We had a 6 week catastrophe with this place. They didn't even look at the bike for 2 weeks after our appointment and never called to communicate anything that was happening or give us prices. We had to call and beg for information from the extremely grouchy woman answering the phones. When we picked up our bike the first time after over 2 weeks, it didn't make it out of the lot. Turns out, it was never test driven and still didn't run. We took it back, had to hound them to see what was going on, they completed work without informing us, and then told us things were wrong that hadn't been before taking it in. The woman answering the phones started acting increasingly angry that we were even calling to check, saying that she didn't like for the workers to be rushed. They kept it another 4 weeks and fixed 2 more things without consulting us. When we finally picked it up 6 weeks after the first appointment, the woman was rude and said "here's the bike you called about every 5 minutes." The brakes were worse than before and two indicator lights were no longer working. It's worth taking your bike to any other place even if it's a drive! read more

JACK, WHAT A COMPLETE ASS HOLE. I just took a 1991 Kawasaki ZX11 to just get it inspected. This custom built, custom painted show bike has a "VERY highly modified motor with huge cams, ported head, race carbs ect so it will not run or idle like a stock bike, but it does run and idle extremely well. After unloading Jack took it for a ride in the parking lot at an "idle" and came back an said "THIS BIKE RUNS LIKE A PIECE OF SHIT". I asked what he meant by his rude comment. He said it was idling rough while he rode it. After explaining about the modified motor he said for me to take it for a ride. I did and told him it runs like a modified motor should. It idled and performed just like a modified motor is supposed to. I told him to take it for another ride and this time get into the throttle, his ride was at an idle just like the first one. No matter how I explained to him about how a modified 4 cylinder motor works, he refused to listen. He acted like he was the only one who knows anything about motorcycles. His disrespectful and rude attitude was the worst I have ever experienced. I have built over 100 bikes and have been building extremely modified 4cyl bikes for 30 years and have customers all over the United States - England and Australia, so I absolutely know what I'm doing. His knowledge base is "v twins not 4 cyl". Because of his horrible attitude I finally just took the bike and left. I wouldn't let him work on my lawn mower. What an f-n idiot. read more