We just bought our first home, and Ashley Laycock and the whole team at City Bank were amazing!…read moreWhat we expected to be a time consuming and tedious process was actually very simple and stress free. We were pleasantly surprised! Being first time home buyers meant we had lots of questions, but all of our questions were quickly and thoroughly answered. We felt very comfortable with the entire process. I would highly recommend Ashley and City Bank for your mortgage needs!

This review is for the entire City Bank company throughout Texas. I had an inactive HSA account…read morewith the bank and recently realized that I was getting charged a monthly account statement fee. Being unaware of the fee, I attempted to contact the bank to get the fee waived as it was compiling to be over 20% of the funds I had in the account. The representatives and also VP of the department I was speaking to wouldn't budge on discussing a refund of the fee. Very disappointed overall with the lack of understanding and willingness to meet me half way on the issue. Taking my funds out of the account and moving on.

Trisha is thorough and helpful. She goes above and beyond to make sure selling your home works…read moreout in your best interest. There's not many like Trisha that's for sure if I were you I would work with her as you're listing agent. She sold my home in less than a week. Jack Happy Client

Trisha got the job done and well. She was able to find a buyer quick and sell our home. The process…read moreof selling a home can bring on additional stress, but she brought great value, experience and dedication during this time. Thank you Trisha for going above and beyond at closing of the house and will refer future business to you when asked in Lubbock. Thank you!

I don't even know where to begin. My husband and I started with a different broker and two…read moredifferent mortgage lenders. It was a horrible experience. The broker dropped us in the 11th hour due to his egotistical arrogance and nothing more. Many promises made with nothing happening. Advice given that was over the line. Odd seller requests...like wanting us to pay their mortgage. I conceded $800 to quiet them. That should never have been. Period. Appliances which weren't original to the disclosure...an old electric oven, for example, was placed by someone in the kitchen. It wasn't the one in the pictures. However, thanks to Christine Covington and her assistant, Kayla Cabello for bringing us out of the shady abyss and closing the deal on the home we purchased. The Benchmark team has the right touch and closed fast with no excuses. They have a good system that helped us stay on track with all the financial requirements and documents galore. Thank you again, so so much.

I would recommend Benchmark to anyone!! They did a fantastic job from beginning to end of the…read moreprocess. Cindi Lea was amazing! Give them a try and you won't regret it!

Unbelievably unprofessional. If you would like to apply for a loan and never hear back and have…read moreyour emails/phone calls ignored, then this is the lender for you. Perhaps they don't need customers, or at least that is the way they will treat you during your application process. My loan officer was Tim Futrell.

Greg and Ashlea were AWESOME!!!!! My realtor recommended Hometrust and I am so glad he did…read more Hometrust was very attentive to my "First Time Homebuyer Needs" and never skipped a beat. If you want First Class service, give Greg a call at Hometrust and you will not be dissapointed. I know this sounds like Greg put me up to this, but actually it was the other way around. I told him he neeeeeds to be on yelp because of his First Class service. You will not go wrong with Hometrust! Trust me!

Disappointed that City Bank donated Ten Commandments posters for display in every classroom in…read moreFrenship Independent School District. Public school classrooms should be inclusive and religiously neutral, and promoting a specific religious text excludes many students and families. Even elementary students questioned why a public school would display one belief when not everyone shares it--City Bank should reconsider actions that undermine inclusivity and community trust.

I'm still waiting on a phone call to see if I qualify to push a loan payment back.... in January…read more.. spoiler: they took the payment and never called.

Andi gets the job done! Her communication skills are on point! You will never miss an important…read moredate! Always received an email and calendar invite for every vital event. She responds quickly to all calls, texts and emails!

Andi was amazing, we had a short time line and very specific things that we wanted. She was able to…read moreshow us homes via FaceTime and was very informative about the homes which would have been difficult for us to see virtually. I strongly recommend working with Andi!

I needed to make an adjustment to my monthly payment. I…read morelogged into the website and there is not a way to do this. I tried calling their number 888-718-8684 but was placed on hold for 30 minutes and forced to leave a voice mail. I also tried their chat but it is not working. Their website also lists a notice that accounts need to re-registered for their new portal, but this also is not working. My home mortgage was sold to them after a year or two, and I set up payments and have not done anything else with them until today. But after reading reviews looks like I'm going to be ignored.

This company (illegally changed my locks and stole my personal property from my home). They bought…read moremy mortgage and didn't contact me for 7 months. During those months they sent a property preservation team (Craigslist junk hauler) to change my locks, and removed all of my personal property. I have statements from the men they hired, and proof they paid them. I continued to have my mortgage payments ach by the previous company and then was threatened by Capital Mortage to wire them the double payments. I've recently engaged with a law firm and I am filling multiple lawsuits.

The people at First Source Capital are a pleasure to work with. You'll never be wondering what your…read morestatus is because they communicate & put you at complete ease. You won't be treated like just a customer, you will be treated like the only customer as well as a friend. If you need someone you can trust and will go the extra mile in the mortgage business give Dan a call. Reliable, Trustworthy, Accurate and Prompt !

From the owner: First Source Capital was founded for the purpose of providing low cost and innovative real estate…read morefinancing products for both residential and commercial borrowers. We specialize in providing unique financing solutions for our borrowers for homes, commercial real estate and farm and ranch land. First Source Capital strives to provide acceptable financing solutions to each borrower needs including permanent loans for longer terms and shorter terms for construction and bridge financing. We care about the people who we serve, and our Investment partners, and we provide solutions to insure long term success for our borrowers and Investors. We are an Accredited Member of the Better Business Bureau, and are an associate member of the Texas Alliance of Land Brokers. We have maintained an excellent rating with all of our customers since our first day in 1993 and pledge to provide you with the highest level of personal service. Loan Officers: Dan Cunyus, RMLO, NMLS # 218025 Marita Cunyus, RMLO, NMLS # 271320 Billy Curb, RMLO, NMLS # 1649965

We choose City Bank for the mortgage on our new house. If there was a word that meant better than…read moreperfect it would be that. City Bank was recommended to us and I will highly recommend City Bank to anyone who asks. Mallory Holt and her team were fast and efficient. Mallory had my questions answered before I even had to ask most times. She is an expert communicator, returned my calls quickly and explained the mortgage process (several times) to me professionally and honestly. Mallory (City Bank) completed work before deadlines which gave us time to thoroughly review and get a true understanding as to what we were actually signing. Thank you to the mortgage team and City Bank for working seamlessly, honestly, and friendly with us.

I love the personalized service that City Bank provides. Their app is awesome and easy to use…read more Transferring funds is also simple.