I had some concerns after reading some of the reviews but Rainbow Castle provided good service at a…read moregreat price. They arrived when scheduled and set up my rental. The only con is, that communication could be better and the final payment was requested in cash. Cash didn't concern me since it was a "payment on delivery" situation but it did require a trip to an atm.

Very nice. Efficient. Setup and pickup easy. Remember to have cash. I would use them again.read more

We had such an easy experience with Big Ups Bounce that it's almost weird. There are some serious…read morehorror stories out there from folks using other companies and here we had Johnathan with Big Ups Bounce being on time, delivering everything that was ordered in pristine condition, being flexible, knowledgeable, and fantastic, competitive and reasonable with the rates, and then showed up earlier and quieter than expected the next morning to take it all away. Almost as though it was a dream, but there are plenty of photos of happy kids and reports from parents saying the bounce house was the highlight of the party. Do yourself a favor and pick these guys. Should I ever work up the energy to have another party for my kids, this will be the first call I make.

The best in town! Their bounce houses are great/awesome and know you're dealing with a company that…read morecares. Thanks, will be coming back!

My mother-in-law contacted the owner for table and chair rentals for my son's 1st birthday party…read moreand we received a response super quickly! The prices are literally unmatched in town, and we love to support a small local business. The owner was super friendly and professional, and quick to respond to all questions and concerns. We will 100% be reaching out for all of our future needs!

First off, the basics: all the people we dealt with from the initial phone call, to delivery, to…read morepickup were professional and quite friendly. But what really sent me here to write a review were the delivery and setup crew. As I mentioned, they were very friendly and personable. Importantly (to me at least), after they had laid out the water slide but before staking it to the ground, they sought me out to ask about possible locations of irrigation and in-ground wiring. That is a BIG DEAL! That level of forward thinking is so very helpful to me as a homeowner. I know it protects them, too, but it also helps prevent any problems for me. It was very much appreciated.

I have been renting from this company for the last 2-3 years for my grandkids summer birthday…read moreparty. I was going to rent again but a $499.00 water slide rental but there was $281.00 of additional fees!! They are no longer in Boerne so thé delivery fee is over a hundred dollars ! I will NOT rent from here this year! This company has new owners and those new owners are gonna go out of business. The rental went from $500. to $800. Ridiculous!!!!

I hosted a pretty large event last week and needed to rent multiple items for my event including a…read morelarge ice chests, waiter trays and stanchions. I requested multiple quotes with different rental businesses in town, but Marquee Event Rentals had some of the best prices and they were very quick to respond. Mackenzie Smetzer was the person helping us through the process and she was very professional. They also gave us some flexibility with the pick-up and delivery dates, which I truly appreciate it! I am most definitely going to be using their services again for any future events and would highly recommend to any event planner out there.

I chose this establishment because of their initial price quote and the quality of the…read morerental furniture for my daughter's September wedding. Both were appealing. Makenzie was my point of contact. Initially she was difficult to contact after the deposit was paid. She became more responsive only when I asked my wedding coordinator to intervene. Primary reasons I would not recommend this company: 1. Cost discrepancies between the quote and the contracts (which required my signature) 2. Questions were not answered when discrepancies were identified on quotes and contracts. I had to inquire multiple times to get a response to my questions and the questions were never directly addressed. 3. Double charges for the same items: they were listed as one name under "tables/chairs" and called by a different name under "Labor and Fees". An explanation could not be given as to the reason for this dual cost. 4. Mathematical calculations did not match the original agreement and could not be explained; or blame of the miscalculations was placed on IT issue or declared a program error. 5. Mathematical calculations were inaccurate even when using their own numbers and an explanation of how they arrived at a specific cost could not be explained. 6. When finalizing the furniture count, some of the prices were changed, again the reason for discrepancy was placed on program error/IT issue. 7. It took 3- 10 days before I received a response to my inquiries; and that was with multiple follow-up emails/calls. To be fair, all the issues were resolved but it was because of my due diligence in closely reviewing the numbers and continuously following up and asking questions. I turned in my own calculations to the company using the original agreement of cost vs their "computer program" to be sure I was getting what I had agreed to. I do hope that this company is able to fix the IT/program issue. I also hope that plausible explanations can be provided when inquiries are made by the customers in a timely fashion. I hope staffing will receive training to improve customer service, as my experience with this company did not appear to be service or customer oriented. Abundant Blessings, MOB

We were delivered an unsafe bounce house in poor condition that would not stand upright and kept…read morecollapsing on children. Unit required two blowers but only one was provided. Owner will not respond to email or phone messages. We paid $397 for an unusable bounce house.

Very reliable and easy to work with. I have worked with other places and no one compares to Bounce…read morePlus. We have used this company numerous times and will continue to use them in future.

I'm very disappointed with my experience with BSB Party Rentals…read more I rented a bounce house for an event and requested a refund, but it was not issued despite the circumstances. What made the situation worse was the way the owner handled the complaint. Instead of working toward a solution, I felt I was treated unprofessionally and was even told they would go to my workplace to complain about me, which felt inappropriate and intimidating. Customer service matters just as much as the equipment, and unfortunately this experience did not meet basic expectations. I hope the company improves how they handle customer concerns and resolves refund issues in a more respectful and professional manner in the future.

I researched a bounce house company for my 3 year olds birthday party and came across BSB Party…read moreRentals as a recommendation on Facebook. I went to their site and it was so easy to pick the bounce house I wanted and book for his party. BSB owners were timely and so friendly! The bounce house looked brand new and it worked perfect for my sons party and we WILL be renting a bounce house from BSB again one say! Thanks guys!

This was probably the worst experience I've encountered as far as customer service…read more To start, in their email, it states they "will call no later than the evening before to confirm details and time frame of delivery". Never received a call, email or any sort of confirmation. Secondly, my party started at noon. They arrived at 12:10 and still had to take 20 minutes to set up. I had little kids crying because the bounce house wasn't here as planned. Additionally, we ordered a bubble machine. They forgot it so they had to leave and come back which was about an hour before they came back to deliver it. Lastly, our rental agreement stated we had the bounce house for 4 hours. They delivered it at 12:10 as stated and came and disassembled it at 3:30. Would not recommend this business.

Last minute party and they still managed to fit me in! Hassle free and kept me in the loop as far…read moreas drop off and pick up. 10/10 id recommend, family loved it.