I had an appointment with Dr. Bell today, he had inserted tubes in my ears in 1987 and I hadn't…read moreseen him since. Excellent bedside manner, showed concern for my issue. He listened and did everything he could to make me feel better. I will definitely go back to Dr. Bell in the future if I have an ear, nose or throat issues.

If I could zero stars I would. I had numerous appointments and CT scans and bloodwork done before…read moreDr. Bell told me I had nasal polyps. A few weeks of 2 rounds of antibiotics resulted in another $53 follow up appointment where he told me I was totally clear. Only to call back and say he looked at the wrong patient's chart and misguided me. So I tried to schedule another appointment and the inside office people treated me like a new patient and tried to have me do another CT scan. No one knew who I was and I was not a priority as a patient. Finally scheduled surgery. Jessica from the office called and told me the only option for payment was to pay up front out of pocket. I asked about payment options because I have never known a medical bill to be collected up front 100%, she told me that was the only option. So I called a week later to cancel my surgery because it just didn't feel right. Cheryl (surgical coordinator) was incredibly unprofessional and rude in handling my request to cancel. I told her about the request to pay up front and how I was uncomfortable with that. She put me on hold, came back and said she spoke with Jessica and Jessica told her she offered me payment plans that I declined. 100% not true. When I told Cheryl that was not true her verbatim response was, "Well Jessica doesn't lie so you must have misunderstood." I have never felt like less of a medical patient and uncomfortable with a medical provider. Cheryl literally called me a liar because there's no way what Jessica said could be untrue. Completely disrespectful of them and they made zero effort to make me feel better about any part of the process. Shame on you Jessica and Cheryl. You should be embarrassed. You don't deal with customers, you deal with patients. And you will deal with fewer and fewer if you continue to treat them like that.

I scheduled a mild deviated septum repair with Larry Feiner in April 2021 he collapsed my valve…read more..perforated my septum and gave me a hump deformity and did not take any responsibility or accountability for it ! Blamed me and was extremely condescending and rude !!! I had to have a six hour reconstructive surgery that was not successful . My reconstructive surgeon in Philadelphia was unable to fix his mistakes. Fast forward 2025 I am now struggling with a continued collapsed valve I still have a perforation and during Larry Feiners surgery nerves must've been damaged and I now suffer from maxillary pain and not sure if it will ever go away . My quality of life will never be the same because of this surgery . He also took away the look of my nose which i loved & now left me with a nose i never wanted !!!!!!! if I could go back in time I would've run the other way. If you are considering septoplasty please do your research. never in a million years should this have happened ...there really should be more rights for patients!!!!! 0 stars !!!!!!!!!!!!

Although very knowledgeable and technically competent with many years of experience, it's clear…read morefollowing my first visit with Dr. Cramer that his personal engagement and interaction with patients is an area of major concern. Sadly, it was a combination of his very short, abrupt, curt, and somewhat aggressive behavior during his responses to my questions and answers that I provided during my recent visit to the ENT & Allergy Specialists office located in Pottstown, PA.

I had my first appointment with Dr. Cramer today. I would recommend him highly. Dr. Cramer…read moreexplained everything, and answered all my questions. He is very easy to talk to. The entire office is well run - I think this is the best-run medical practice that I've ever been to. I was seen in a timely fashion, and there was essentially no waiting time between seeing Dr. Cramer and having my hearing tested. The staff members I dealt with were all friendly, professional and helpful. I actually enjoyed my visit!

AVOID at all costs. East Norriton location. 0 stars. Manicured and bejeweled "doctor" told me I had…read morethe worst case of deviated septum he had ever seen. CAT scan results said other wise. Turns out that I had a mild sinus infection. Once it cleared I have never had another sinus issue.

I went in several times to deal with ongoing ear and throat issues- and paid my $100 co pay... each…read moretime... and every time they submitted my claims they got coded wrong so everything had to go in twice which led to more confusion on my claims. I recently got the bill and somehow still owe $224- I looked where the primary cost was and it was for a procedure I didn't consent to have given costs- but the costs were not disclosed to me. And now I'm stuck with a bill- I keep trying to call the billing office but they call when I'm at work and are only open until 4:30 pm... so I can't even call on my lunch break because they never answer the phone- every single has to leave a message it seems and you just hope they call back at a time you can answer... this makes no sense. I am now having to juggle communication with my insurance company- who did answer the phone unlike these people at their billing office. They also billed me for a visit with pinnacle ent alliance which is a place I have never been... Also tele health is included with my insurance. These people took advantage of me...

Michael Block Changed My Mind About Nurse Practitioners…read more I'll be honest - I've always been skeptical of seeing nurse practitioners instead of physicians. I thought doctors were better trained and more thorough. Michael Block completely changed my perspective. I found Michael out of desperation during a holiday week. My primary care physician had dismissed a concerning lump I felt in my upper left neck/parotid region, telling me it was nothing. But I knew something was there. I took a same-day appointment at the Phoenixville location (a far drive for me) because I needed answers. He actually listened. Within minutes, Michael validated what I had been feeling. He agreed something was there and didn't dismiss me. He ordered an ultrasound, which confirmed a small benign fluid-filled cyst - nothing serious, but I wasn't crazy. That validation alone was worth the drive. But he didn't stop there. While awaiting the scan results, Michael ordered a comprehensive panel including: Autoimmune screening (ANA) Inflammatory markers (CRP, ESR) EBV and CMV antibody panels Bartonella testing (my cat recently scratched me) Full allergy panel He was thorough in a way I've rarely experienced with any provider. He solved a problem I'd been living with for years. Michael identified that I likely had TMJ and suspected my nighttime breathing issues weren't sleep apnea - they were allergy-related. The bloodwork confirmed it: I was highly reactive to dust mites (Class III - high). He prescribed nasal sprays to try while we waited for results, and they helped. But the real transformation came after I got those allergy results. I bought a HEPA vacuum, allergen-proof mattress cover, pillow covers, and duvet cover. I went into full sanitation mode in my bedroom. The results were life-changing. I had been waking up every morning with one or both nostrils completely clogged. Now? My airways are completely open - without even using the nasal sprays anymore. I'm sleeping better than I have in years. His bedside manner is exceptional. Michael takes as much time as you need. He doesn't rush you. He's genuinely interested in your well-being and overall health - not just checking boxes. He's passionate about what he does, and it shows. When my labs came back showing positive EBV markers that looked alarming on paper, he called me personally to explain that everything was fine - just evidence of a past infection like 90% of adults have. He even confirmed what I had researched independently: "No lymphoma." The bottom line: I had scheduled an appointment with an ENT before seeing Michael, thinking I needed a specialist. After my experience with him, I realized I had already found exactly the provider I needed. Michael Block is more thorough, more caring, and more attentive than most physicians I've encountered in my life. If you're hesitant about seeing a nurse practitioner - don't be. At least not this one. Michael Block has earned a patient for life. Also- I only waited 5-10 minutes to see him once I arrived and the office front staff were helpful and very friendly.

The doctor was efficient and knew exactly what to do to take care of my concern. Office staff were…read morefriendly and helpful. The only thing I didn't like was they charged me upfront and will reimburse me when my insurance comes through. I've never had that happen before.

They have several locations to accommodate everyone. The Specialist we have seen have been very…read morecaring, thoughtful and compassionate. The office staff are efficient and friendly. I appreciate the pre-recorded announcement they send two days before your appointment reminding you of it. Overall, excellent staff, very clean office and brilliant customer service.

From the owner: We are a family owned allergist that has been helping Lancaster, Lebanon, York, and Ephrata areas…read moredeal with their allergies for over 75 years! If you are experiencing symptoms or are having a hard time finding relief, call and schedule an appointment today!