Took my family member here for a walk in appointment for what appeared to be a sinus infection…read more After a course of antibiotics from an urgent care, they still had symptoms There is a large sign on Business Rte 30 saying they take walk ins. They don't always take walk ins, we learned. If there is a hole in the schedule, they will plug you in or schedule you for another day, if they can. Care here was thorough. I did not have to pay anything upfront but it appears that that depends on insurance. Follow-up was not with a doctor but with a PA. There was a lot of push at the follow up for allergy testing. (There is some history of that) but considering allergy shots/treatment was not something we wanted we did not sign up for that that day. OTC treatments were suggested and followed and this brought enough relief

Terrible communication. First they didn't tell me when making an appointment for a ct scan at their…read morecenter that my insurance might not cover it. I've been asking them to send a script to a place that would and even though they keep claiming they did the other place keeps saying they never got it. They also don't print up after visit notes and when I asked if they could give me a list of allergies I tested positive for (I have ADHD and struggle to remember things) they said they would and never did. Considering their patient portal doesn't work this is extremely irresponsible.

Very impressed with Dr. Charles Gawthrop. Very kind, very sharp, and confident…read more Paoli is a bit of a trip for us, but despite the fact that we live between lankenau and bryn mawr, dr gawthrop and his team have secured us as patients for future ent needs. First, they squeezed us in last minute, same day, for an issue that ended up being pretty urgent. Rare to be able to see a good ent same day. Issue was immediately identified and addressed, and within a few days of treatment, was clearing up. Front desk was also excellent, wait times were almost non existent, and back office at check out was excellent as well. Great dr and great support. Not that a trip to a specialist is a good thing, but this is the place to go if you want good care.

I had an ear infection, and Dr. Katin and his staff were kind enough to adjust schedules to fit me…read morein the same day. A honest blessing. Upon arrival all were inviting and professional, taking an honest interest in my situation. Dr. Katin himself was a pleasure. He discussed what was wrong, what had to be done, and then followed through. I highly recommend Dr. Katin and his office. 5 stars John Lynch, West Chester

AVOID at all costs. East Norriton location. 0 stars. Manicured and bejeweled "doctor" told me I had…read morethe worst case of deviated septum he had ever seen. CAT scan results said other wise. Turns out that I had a mild sinus infection. Once it cleared I have never had another sinus issue.

I went in several times to deal with ongoing ear and throat issues- and paid my $100 co pay... each…read moretime... and every time they submitted my claims they got coded wrong so everything had to go in twice which led to more confusion on my claims. I recently got the bill and somehow still owe $224- I looked where the primary cost was and it was for a procedure I didn't consent to have given costs- but the costs were not disclosed to me. And now I'm stuck with a bill- I keep trying to call the billing office but they call when I'm at work and are only open until 4:30 pm... so I can't even call on my lunch break because they never answer the phone- every single has to leave a message it seems and you just hope they call back at a time you can answer... this makes no sense. I am now having to juggle communication with my insurance company- who did answer the phone unlike these people at their billing office. They also billed me for a visit with pinnacle ent alliance which is a place I have never been... Also tele health is included with my insurance. These people took advantage of me...

I came with 7 year old having ear infection fever and pain. The office was very friendly and I got…read morein in just few minutes. The doctor sent poor kid to test his hearing for 40 minutes. When I asked about the results he told-those are just numbers. He obviously doesn't respect the client. He also "diagnosed" a hole in his eardrum -which was wrong diagnosis as proven by two other doctors and also his own hearing test-which he didn't bother to explain. When he prescribed antibiotics for treatment and I asked him if I can watch if the infection clears for day or two before I start giving it, his answer was "Its America here" , emphasizing that I am not local (?) or it's a free country (?) .. Although there was no single client waiting in the office he rushed us out, saying "come back in three weeks to see if the hole healed". Well, it healed same day in other doctors' office. My advice-stay away from this doctor. The only thing he cares about is his pay check.

First meeting was good. They Scheduled me for two procedures three times and called to cancel three…read moretimes. This was insane (3x) is unacceptable and very UNPROFESSIONAL. I was in distress & this did not seem to concern this office. Three cancellations shows NO Concern for me as a Patient!

Very pleasant to deal with. Didn't have to wait long for an appointment. Staff is pleasant as well.read more

We had quite a long wait to see the doctor but once we did, they were 5 star. Great doctor and…read moreamazing nursing staff.

I can't even begin to say how amazing my experience was with Dr. Dorf and the staff at OPL and the…read moresurgical center. My sons family Dr would not assist me in getting him treated or even a referral. OPL got him in for an evaluation within a day and scheduled for surgery. He was seen and had surgery before any other place could even get him in. The staff that cared for my son during and after his surgery were phenomenal! I would recommend them to anyone!!

I have been to Dr. Byrne three times over the last five years and couldn't be happier. A friend in…read moreBaltimore recommended him so when I went to visit her, we made a trip together. I found him to be very knowledgeable and thorough in his explanations. My first visit I had botox in my forehead and restylane in my cheek folds. The pain was minimal and the results amazing. Folks at home commented on how rested I looked, but with two young children that is far from the case. I look natural and healthy and couldn't be more pleased. Since the initial visit, I have returned each time I visit Baltimore. Each time I am equally satisfied. The office staff are friendly and helpful. My only con is that he does not live in California.

I was referred to this practice for a possible food allergy and initially appreciated the…read morerelatively prompt appointment scheduling. However, one week before my visit, I received a call from someone named Alex, informing me that my insurance had been "run" and that I would owe 100% of the cost upfront--approximately $700--due to not meeting my deductible. Suspicious, I contacted my insurance provider directly, who confirmed I had met my deductible and would only owe a 20% coinsurance. When I relayed this to the office, they suddenly agreed I only needed to pay $80. This kind of misinformation, whether intentional or due to incompetence, is unacceptable in any medical setting. Ironically, I wasn't even charged anything at the time of the visit. I had followed their instructions to stop taking allergy medication for a week in preparation for allergy testing--only to be told by Dr. Chegini during the appointment that testing was "unnecessary." My primary reason for being referred to this office was ignored, and my concerns were completely dismissed. The office environment itself was unprofessional and uncomfortable: the staff were rude and unwelcoming, the space was overheated, and there was a strong, musty odor--conditions that are particularly inappropriate for an allergy clinic. To make matters worse, I waited over 30 minutes past my scheduled time with no explanation or apology. When I was finally seen, Dr. Chegini was difficult to understand due to speaking through a mask and made little effort to clarify or communicate effectively. After a brief and dismissive discussion, I was told, without testing, that I did not have an allergy and was bizarrely advised to use ChatGPT to research my symptoms. That is not medical care--that's negligence. Instead of receiving the care I was referred for, I got an unsolicited lecture on pregnancy, reflux (which is already under control), and nasal spray technique. I genuinely considered walking out mid-appointment. I cannot understand how this practice has such positive reviews, but my experience was appalling. I will be strongly advising my family and friends to avoid this office at all costs.

My attempts to reach this office by phone have been terrible. The phone system seems defective and…read moremy call is constantly dropped before being answered. Also, I had a very good experience with Dr. Chegini, but his staff has been unresponsive to requests for my records by another office.