Treating me for years . Allergy shots keep my asthma under control. My grandaughter also goes.read more

I will be looking for another allergy clinic, and you should too. Advanced Allergy Associates of NM…read morehas always been difficult to work with, but I put up with them for over a year because I hoped to have some continuity in my allergy care. I don't know what has happened recently, but they've gone from bad to worse. Maybe they were bought out by private equity or are preparing for that - but they have cut their hours (without telling their patients) and requiring prepayment for services that they drag their feet performing (as they always had, but now even slower). It has always been difficult getting in touch with this office, and they use a text communication system "Klara" which insulates them from direct contact with patients. The Klara system is cumbersome, tedious, and communications are incomplete and cause delays. I imagine that the staff hate the Klara system as well, so I expect that the poor management is to blame. Adding insult to injury, the shot clinic and office staff are less than friendly. I always hated going into this environment, and now I'm glad that I won't be going back.

After reading the reviews it appears things have never changed. This review is for anybody…read morewondering whether to work with this doctor in any kind of way, beware! While, she does seem to be an attentive doctor to her patients, everything else in her practice is very unprofessional. She's a rude person with absolutely no consideration for anybody else's opinion but her own. She's unorganized unkept and doesn't keep staff long. That alone says a lot about her. I would never refer anybody to her that I care about.

Ok this is my ever changing review. Let me start with giving two stars in the beginning but because…read morethe doctor is super cool I keep giving the stars ba The building is hard to find. It's not facing the street the address states. You have to turn in and drive down the narrow alley to the back of the complex to find a separate building. When I tried calling for direction they didn't answer. When I finally got in, the uncaring receptionist was on the phone for 10 min more. Super annoyed.... EVERY SINGLE TIME I've been here for office visits so far, they don't know that I have an appointment. SO annoyed. This is the office that made me wait for 5 MONTHS for the initial visit only to tell me that I should have been able to get seen right in April.. in September... This whole process of me getting to an allergist to get tested and start my shots have been nothing but problems. Today too...they didn't know that I was coming and my shot "concoction" is not ready One good thing I can say is that the doctor is great, knowledgeable and quick to take action to get you well. Okay, two good stuff. She will work with you on the schedule and will see you on the weekends. That is pretty amazing. They've done that for me twice because I have a pretty hectic schedule and wasn't able to come in during business hours. After over 10 years of dealing with severe allergies, she immediately diagnosed me with asthma and started treating me before moving on to the allergy stuff. To her, she said, it should've been obvious that I have asthma. They have a different receptionist now.... Sooooo, in conclusion, my final verdict is 4. Pros: Doc is very knowledgeable and obviously skilled Doc will work with your schedule Even on WEEKENDS!!! This is HUGE She WILL quickly and effectively fix you up. After all, that's the main reason for visiting, right? Cons: Receptionists (all of them I've seen so far) were useless & non courteous. They never get your appointment right Location--it's in the back of the street (on the address). Signage is hard to spot No signs on the outside of the actual building

After waiting over four months for an appointment, with them calling me several times to remind me…read moreof the appointment and then going into the office at the time scheduled, they then took my co-pay and did my vitals and after sitting in an office for a while, they decided to let me know that they can't see me because I am over 65. They don't see patients over 65 I guess, but they could not have told me that months ago when the appointment was made or the various times that they called me to verify my appointment or even when I arrived and paid a co-pay and sit with a nurse to get my vitals. WTH...now I am going to have to find another Allergy doctor and probably wait months to get in again. That is one of the most unprofessional things I have ever experienced with a doctors office. They had plenty of time to let me know that I was not qualified for their clinic, but they did not until I was there for the appointment. I do not recommend this doctor because of the unprofessionalism of the office staff towards the patients and especially senior patients.

I'm one of those sad, sad people that is allergic to cats and dogs. And pretty much everything…read moreelse. In order to remedy my situation, I've started allergy injections. Dr. Abernathy Carver has been really great! I went in for a new patient appointment and was there for about an hour and a half doing tests, so I hung out with the ladies for a while. They were very attentive, comforting, and helpful. I had to do a variety of breathing and skin tests, none of which are particularly pleasant, but the staff made it more bearable. One of the techs is a bit skittish, but I think she is just quiet/shy, and I actually spent quite a lot of time one-on-one with the doctor herself. I would recommend their office to anyone struggling with allergies, especially if you have United Healthcare insurance.

I was in the hospital for a severe allergic reaction, same day I left the hospital I had an…read moreappointment with this office. They said "why are you here?"and after I explained they said, "we can't help you". I needed to get down to the bottom of why I had the allergic reaction, how to not have another one, check my asthma status, thyroid test, etc. They didnt help me whatsoever. It is only today when I went to another allergy dr when I realized the dr at Aspire was substandard and not willing to help whatsoever. I had a terrible experience with this provider who in turn provided me nothing.

Dr Love fixed my breathing issues with a surgery to address my nasal valve collapse. I can still…read morebreathe as well as right after the surgery over 8 months ago! I would trust this doctor to fix my nose again! She was also very nice and helpful in explaining the after surgery care!

Do not agree to an EKG here because DCPC doesn't have the training and expertise to read an EKG. NP…read morepink told me I had 2 dangerous heart conditions and was essentially having a heart attack. The ER physician said I was fine and that the ER gets 1 to 2 of these a day i.e., patients sent to the ER by NPswho don't know how to read an EKG. Heather Pink also enrolled me in heart monitoring and had a heart monitor sent to me without my consent,a clear violation. DCPC staff also refer to NPs as doctors. They are not MDs.

I have been bringing my mother here for a couple of years . This time I went in with her since miss…read moreheather is often in a rush and fails to give the paperwork needed to f/u or fails to order the correct test or fails to order the correct test altogether. What a zoo. People barging in from the street walking right in to patient treatment rooms. Miss heather yelling at my mom because she herself has dropped the ball from the beginning. This unfortunate nurse does not know how to do a basic examination. Someone should supervise her and explain that an abdominal exam is done in supine position for obvious reasons. Also, you might want to ask the pt to remove their abdominal brace before you scream at the patient and blame her for a disorder that you misdiagnosed !! She is rude and untrained and a menace . I used miss heather as an example of what not to do in my med school classes. Def don't scream at your pt and tell them they only have five years to live and will never see that son( me) grow up after you misdiagnose them. My brothers and I are going to file a formal complaint against this rather nutty off the wall wanna be nurse lady Everyone seems to be on to her because we were told at the ER to change nurses for these same reasons . Had to see it for myself .

The first appointment went okay with Dr. Wong. They did a very thorough skin test, lasting close to…read more2 hours. (They had just been closed the previous few weeks before that due to a positive covid test). I had started getting hives every 2-3 days around the end of May, tried scheduling an appointment in June, and couldn't get in until August. (I tried getting in with another allergist in the meantime and they said they couldn't help me). So, I came in today to hopefully find a solution for that and allergic reactions. They didn't do any further testing and just recommended I start taking an antihistamine every day. I spent a $40 copay on that... 2021 #71

My daughter and my husband have being doing allergy shots here for several years. I am grateful for…read morethe huge difference my daughter has seen in her health thanks to the formulated shots. My husband can actually breathe through his nose again. If I could rate on that alone, I'd say 5 stars. But over the past six years there has been a steady downward spiral in quality of care, quality of service, and quality of the lobby environment. IF you can get the computer system to work, scheduling is...okay. Not simple, not hard, but also not always reliable. And calling to make an appt is worse. No one answers the phone anymore. Even the receptionists are apologetic when they call you back because they know how crappy it is to play phone tag. They know it's awful, but whether it's corporate or local ownership, whoever makes the decisions is deeply out of touch with what actual patients need. And don't get me started on how often they "can't find your serum" on shots day or how long you have to wait some days until you remind them you still exist. Or how loooong they drag out the build-up process if it's been awhile since you were in last (feels like a cheap cash grab more than for patient comfort). And the lobby? It's DISGUSTING. The cheap, fake leather is splitting to shreds on most chairs. The walls are gross and need fresh paint. During the pandemic, they were like cleanliness mask nazis, but since coming out of it, it's like nobody there cares about upkeep and maintaining a comfortable, clean environment for patients. Major whiplash. I'm really glad my daughter's serum is done and she's finished year six after two years on her max maintenance dose. If she has issues in the future, I'll take her literally anywhere else but Allergy Partners.

My daughter and my husband have being doing allergy shots here for several years. I am grateful for…read morethe huge difference my daughter has seen in her health thanks to the formulated shots. My husband can actually breathe through his nose again. If I could rate on that alone, I'd say 5 stars. But over the past six years there has been a steady downward spiral in quality of care, quality of service, and quality of the lobby environment. IF you can get the computer system to work, scheduling is...okay. Not simple, not hard, but also not always reliable. And calling to make an appt is worse. No one answers the phone anymore. Even the receptionists are apologetic when they call you back because they know how crappy it is to play phone tag. They know it's awful, but whether it's corporate or local ownership, whoever makes the decisions is deeply out of touch with what actual patients need. And don't get me started on how often they "can't find your serum" on shots day or how long you have to wait some days until you remind them you still exist. Or how loooong they drag out the build-up process if it's been awhile since you were in last (feels like a cheap cash grab more than for patient comfort). And the lobby? It's DISGUSTING. The cheap, fake leather is splitting to shreds on most chairs. The walls are gross and need fresh paint. During the pandemic, they were like cleanliness mask nazis, but since coming out of it, it's like nobody there cares about upkeep and maintaining a comfortable, clean environment for patients. Major whiplash. I'm really glad my daughter's serum is done and she's finished year six after two years on her max maintenance dose. If she has issues in the future, I'll take her literally anywhere else but Allergy Partners.

I'd give them a zero if I could. They don't return calls. I've sat for my shot and the people…read moregiving them sometimes sit around talking amongst themselves instead of calling you in. I'm in the process of finding somewhere else to take business.

Dr Gerencer was amazingly helpful. My inspire device implant went well. The Drug Induced sleep…read moreendoscopy included a correction of a deviated septum and trim of my turbinates. It all went off without a hitch. When my sleep Dr quit taking my insurance, he allowed me to have my inspire device visits at his office until another sleep specialist opened up. In between visits, he would regularly vacuum out my congested sinuses. So grateful for his care.

I had a dentist caused sinus infection. Dr Gerencer was to remove the infection from the floor of…read moremy maxillary sinus. During the procedure he arbitrarily removed a non-infected critical sinus structure. This caused severe breathing problems for me. When I asked why he removed those structures he said "just to make it easier for him to do the procedure. Making something easier for him caused me to have lifelong severe breathing problems. Now I cannot breathe through my nose and Gerencer has refused to repair the damaged he caused. My life is in total ruins because of Dr Gerencer. He never even mentioned that part of my sinus in consultation. Now I am totally crippled and cannot sleep because I cannot breathe through my nose. How a doctor can cripple a patient without repairing the damage he caused is outrageous. Do not use this doctor!

I love National Sinus Institute (used to be New Mexico Sinus Institute)! They are very warm and…read morefriendly and always looking for ways to assist you. The doctors are very good. My daughter had sinus problems her entire life. Always congested, bad breath, just not fun. They started out with basic sinus treatments, allergy treatments, etc. Ultimately they suggested a simple in office procedure. I asked the staff about the complaint here that suggested that they recommend surgeries to make money, etc. They said that, in actual fact, they perform a lower percentage of surgeries to patients seen than the average ENT office nationwide. They were extremely accommodating of my needle phobic daughter. They were able to give her a medication to help relax her and she went through the procedure with no problem whatsoever. They were so kind and loving and Dr. Knight even asked her what kind of music she'd like to listen to during the procedure. By the next day my daughter was already amazed at the difference it made for her. She had that procedure over a year ago and she breathes better than she ever has in her life. No more congestion, no more bad breath. She still has to take her allergy medication, but after the procedure...it actually helps!

On average the wait to get to talk to somebody for making an appointment is 6 people, so minimum…read morehalf hour wait... No matter when you call. Sometimes you can leave your phone number for a callback. I have never been called back. No email, no chat option. deliberately all communication goes through the phone. Stubborn, old fashioned, arrogant and negligent towards people who need sinus care. You can do better than this.

The is such a wonderful practice. I went in for seasonal allergies and they solved my allegories…read moreand pain. The headaches are gone. They were so professional and courteous. The office was clean and welcoming. John and Irene have masters degrees in oriental medicine and PhD in Psychology. They take the time to understand and properly evaluate. I cannot recommend this more.

Dr. Irene Dougherty is awesome! She has an incredible bedside manner and really listens to your…read moreconcerns. She is thoughtful in her approach and you see measurable results, particularly for allergies, but for general wellness as well. Her recommendations and insights are spot on. I went to Dr. Irene Dougherty for help with issues that other doctors couldn't figure out and found a healthier path forward.