These guys have it down! To start off I am a recovery room nurse at a local hospital. I work closely with pre-op & surgical services, I see a confusing & disjointed flow from both the patient & employee perspective. But at NM Surgery Center, I didn't get that feeling. My pre surgery contact was nothing less than professional. I received calls and texts reminding me of appts. Preop screening was done over the phone -saving me a trip. Billing called the day before to remind me to bring: insurance cards, ID, etc & what my copay On the day of surgery the registration office was in the same room - no trekking all over the hospital looking for offices. Once I signed in I received a text when registration was ready for me, the nurse text me that she would be out shortly etc. My wife & I were brought back to the preop area and prepped quickly allowing each provider plenty of uninterrupted time to talk with me. Each step in the process was fully explained so there would be no surprises. My wife was able to follow my progress via text . The recovery room stay was quick - within an hour of coming out of surgery I was in the car and on my way home. Everyone I came into contact with was professional, knowledgeable and enjoyed their job. As a surprise I received a get well card in the mail. It was signed by the surgeon, nurses & the anesthetist involved in my care. Truly a professional experience. If you w to are having a day surgery and this place is an option you'd be foolish to go elsewhere. The other hospitals in Albuquerque could learn something here. read more

New Mexico Surgery Center Orthopaedics - Get well card from the Surgeon, Anesthetist and Nurses involved in my care. - Orthopedists Near Me - Albuquerque, New Mexico

They stole money from me! Charged my credit card with the wrong amount. they took money for services I never received . never got my money back and no one seems to be responsible for it !! Be very careful with this place. Check your bills even tho insurance pays for it - THEY OVERCHARGE you and your insurance . read more

I had outpatient knee surgery here and it was a fantastic experience! I especially appreciated the post-op care. Someone was with me to make sure I was comfortable and they helped me wake up completely prior to leaving. I felt cared for and certain of what was going on with me and the surgery. I have been in other Albuquerque hospitals for surgery and I am always grateful for quality healthcare, I am especially appreciative of the care I received at NM Surgery Center Orthopaedics. Thank you! read more

Dr Averna uses the facilities here to conduct epidurals. The procedure I received this time is called a caudal epidural and would seem quite painful. It's a 3.5 inch needle through the sacrum and into the spine. Well, it went really well. Everyone in the facility was kind and very understanding. I didn't wait more than 10-15 minutes at any stage. The paperwork took the longest at 15 minutes. I was in and out in 45 minutes. And Dr Averna from NM Orthopedics is very good. read more

Had had very good ratings but my last surgery It was a whole different level. Very disappointed

I cannot say enough amazing things about this group. I broke my leg. Had surgery. Insurance was fairly easy to navigate. Dr. Chapman was phenomenal. He really listened to me and what I wanted. Their office process is seem less. In my many visits I never waited past my appointment time and everyone was very friendly and accommodating. My only issue was getting physical therapy once I was ready. There were a few PT folks that I could go to on my side of town but they didn't take BCBS. I thought that was odd because they are my preferred network. I ended up doing PT at my work's clinic. All was well. High recommended! read more

I came in for surgery and at first the staff was nice at check-in until I got to the back. The nursing staff was horrible. After they placed the IVs in me I started getting a burning sensation my hands cramped and my feet cramped so bad that you couldn't pry them open my toes were curled back and I started crying I almost threw up. I said Mom I don't know if I can do this and they go we don't have to do this is an eletive surgery if you don't want to you can go home, it wouldn't be like this if you would just stop and calm down big bresths. Then the doctor came in and says what's going on she goes oh I didn't see her hands clamped! Yes she did cuz I showed her several times saying it hurt! Dr Patton tells her something and so they gave me a shot and it finally went away. Afterwards they I had a knot where the IV was the size of a golf ball and no one called me in pain meds so they cut need open and sent me on my way! It was the worst experience I've had. I was scared to have it done anyway and they made it worse and unlike any other surgery I've ever had it was horrible! read more

New Mexico Surgery Center Orthopaedics - Orthopedists Near Me - Albuquerque, New Mexico

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I had knee surgery last year Chapman team was amazing! I did my physical therapy at Armanda (Coors n Redlands) next Cracker Barrel (physical therapy place) I highly recommend them! I would gave this review 5 stars but feel they didn't take care of me pain wise following surgery! I took two pills as recommended cause one did me nothing for my pain level, I was outta pain pills one week n they wouldn't give me a refill!! I had my meniscus re attached ( some how my wasnt where it was suppose to be) n hole drilled into my knee cap to help heal my ACL I think my ACL causing me problems! I was none weight baring for months! read more

The best orthopedic surgeons in the SW. Surgery center for NM Orthopadeics. Depending on the doctor will depend on the day of surgery. Everyone is super friendly especially the nurses in the back! Surgery tip try to make the earliest appointment possible so you don't have to starve yourself. read more

New Mexico Surgery Center Orthopaedics - Orthopedists Near Me - Albuquerque, New Mexico

If you are on Medicare, do not go to this provider for any pre-operative workup. They do not code their pre-op orders to show how the test was medically necessary and so Medicare will not pay for the tests. That leaves you on the hook for the cost of the tests even if your medical condition would have shown that the tests were necessary. Their failure to do the necessary coding leaves you having to pay for the tests out of pocket. read more

I really wish they did more than just orthopedic surgery here. Seriously. This place has outpatient surgery down to a science. You check in, they take you back and get you hooked up to everything, your family comes to hang out, the anesthesia doc comes to talk to you, you meet the OR nurses, your doctor comes to have a chat, and then you're off for surgery. After surgery, the nurses in the recovery room will have a plethora of drink options and crackers for you to have a snack while you beat off the effects of anesthesia. They'll bring your family back to sit with you, and help you get dressed. Everyone here is super duper nice, and very helpful. They even call you the day after surgery to see how you're doing, and you'll get a card signed by all of the staff a few days after as well. Not necessary, but definitely a nice touch. read more

If I could give less than one star I would. I love the center, nursing staff, etc. Billing department forced me to pay almost $900 over my responsibility. It's been 3 months. Last week they appealed Ins. decision to not pay some stuff, which is clear on EOB NOT patient responsiblity! This will take at least 30 more days which they refuse to issue my refund. They are just making interest in the bank on my money. And I do not make the money they make! This WAS my grandkids Christmas! It feels like stealing. Billing dept does not answer my calls; does not return calls; and falsified documents about conversations with me. Insurance fraud??? Going to talk with lawyer. read more

My experience was mixed. The good part of my visit included great communication via texts in preparation for my mid foot double fusion and Achilles' tendon lengthening surgery. On arriving I was met with good organized checking in process. Pre surgery care was kind, caring, excellent. Even providing a warm blanket for my sister who was my care helper for my recovery. My main issue was my after surgery recovery room care. My surgery went longer than expected 3 hours. Needless to say I was very groggy in recovery and I am prone to nausea from anesthesia. Unfortunately that kicked in too. The fact I was throwing up and barely awake didn't seem to matter and was told I had another 10 minutes and had to be out of my recovery room. I live on the Westside of Albuquerque and was literally at home less than 45 minutes after I entered my recovery room. I literally left the Surgery Center half awake and throwing up in a bag. Strongly felt I definitely needed a minimum of at the very least another 20 to 30 minutes to recover more before leaving, not the 20 to 25 minutes I was given. Up until that point I was quite impressed with the center. Recovery entirely too rushed . read more

Though Dr. Bertenshaw seemed like a competent doctor, the overall support and functing of the clinic is very poor. I spent over 3 weeks trying to get medication refilled and after multiple calls, no one followed through and contacted the pharmacy or my insurance. This resulted in me running out of medication and being in a great deal of pain. I may have to find another doctor. Very disappointed! read more

I waited 3 months for an appointment, and the doctor walks in and tells me that I am seeing the wrong doctor! All that time and money wasted! No, I had a very bad experience here, so I can't recommend them at all. The doctor didn't even look at the xrays and MRI that I brought in. 5 minutes with me, and that's it for waiting 3 months to see him. read more

I can't believe these good reviews. NM Ortho was horrible to me. While I was waiting in a cubicle for a doctor to see me, I heard the doctor and patient in the cubicle next to me -- I couldn't believe how rude and heartless the doctor was. The nurses and assistants laughed and joked all the time I was there (NOT the receptionists). The doctor who finally saw me -- he couldn't have cared less either. In fact, he told that I didn't need surgery. However, when I saw another surgeon, I was in surgery the next day. And then, later, when I needed a refill for my prescription pain reliever, they told me to come in and get it on the following day. However, on the following day, they made my caregiver wait in the waiting room for 1.5 hours -- and, while I waited in the car (I could hardly move without assistance), I wet my pants in my car. Do not go here. Go anywhere but here. read more

Great surgery staff. They were all friendly from start to finish. It can be a little difficult for a referral but it's worth the wait. Definitely an investment so try other methods before heading to surgery. read more

I just had major elbow surgery by Dr. Donnie Lujan at Presbyterian Hospital/New Mexico orthopedics. From the very start it was easy and first class. The staff is well trained and customer service was above and beyond anything I've ever seen in a hospital. For that matter, it was exceptional for any business. Dr. Lujan is an orthopedic specialist for hand/elbow. He's incredibly nice and it was obvious he knew what he was doing. Everything was explained to me clearly during my consultation by Dr. Lujan as well as his staff. The day of the surgery I was a bit nervous buy shortly after the staff introduced themselves to me I felt relaxed and confident. The anesthesia team spoke with me at length about what to expect before, and after the procedure. They were excellent ( I happen to be an Anesthesiologist as well). New Mexico Orthopedics is a group of very well trained, professional, and caring physicians that seem to only hire staff that is caring, and very well organized. I wouldn't go anywhere else for Orthopedics. read more