What is job#1, 2 and 3 for any bank when it comes to storing and helping manage your money?…read more Anyone... anyone? DO NOT ASK ANYONE AT THE FIRSTBANK (Wads & Cole Mine) BECAUSE I HAVE DOCUMENTED PROOF OVER TIME THAT THEY DON'T KNOW THE ANSWER!!!...!!! The answer is common-sense based customer service and they will echo and preach this but THEY DO NOT PRACTICE CUSTOMER SERVICE! The other day, I was waiting in line to get new checks re-ordered because their vendor (Deluxe) screwed up my new account order... fine but this issue should have stopped there. Instead, it led to my cancelling of one account completely and two more are pending so I can RUN, not walk, AWAY FROM THIS HALF-ASSED BUSINESS! Teller JAMES recognized I was waiting and said to me, "I'll be right with you Sir. I just have to respond to an email." Fine, I continued to wait. James looked up at me several times in the next few moments and then I noticed he walked away from his desk, walked all the way back to the far end of the room, around the floor and then walked out the building, got in his car and left... I stood there, stunned and disrespected like never before. The front door agent, KAYSIE, noticed this and met me at the teller stations to help. I mentioned that James had said he was going to help me but decided to just leave instead and she dismissed the issue. She originally set the order for my new checks so I showed her the error and confused and/or completely disengaged, she shrugged and asked me what the problem was. The address the vendor sent these checks to was correct but the address on the (100) checks themselves was wrong; not even close to my address... I ask you, anyone, faced with this issue, what is the only rational and common-sense comment to offer to your customer? Exactly = offer to immediately re-order new checks that resolves this issue... What did Kaysie offer? = "... oh, just write over your address with your real address..." I refused and demanded new checks be created; needing to wait yet another 7-10 days... I left and logged into my online bank account to document the issue with James and his complete failure to offer any customer service when he should have. About 20 minutes later, STEPHANIE (branch manager) called me to discuss this issue. I offered that even if it was James' lunchtime, he certainly should have completed his role by taking my questions and helped resolve my issue or at least referred me to someone who could help so he could be dismissed without disrespecting me by literally sneaking away... What did manager Stephanie offer? = "... oh, actually it was James' lunchtime... but customer service is our top priority for our customers..." I immediately denied her claim and told her, "obviously that's not true! Don't you understand what just happened? James recognized me, told me he'd help me, and snuck away right in front of me... that IS NOT CUSTOMER SERVICE, not even close!" Again, Stephanie apologized and parroted, "... but customer service is our top priority for our customers." Like a goddamn robot...!?!?! She NEVER even addressed James' behavior...!!! Fed up with this whole day and previous issues with this bank not supporting my chargeback needs, not helping me to protect my money several times, exhausted, I stated, "Maybe when I cancel all of my accounts, maybe someone worth a damn at Firstbank will notice a big drop in accounts and decide maybe they hired too many crap employees to run this place!" Bottomline: do you want post-college aged punks and delusional supervisors/managers to manage your life savings?

I find all the negative reviews odd. I have been a customer at this bank since I move to Colorado…read morein 1985. Over the years I have utilized this bank to perform a number of different services including direct deposit, ATM, checking account, savings account, savings bond cashing, notary, etc. I have never received anything other than professional courtesy and respect. Of course I provided the same courtesy and respect back so....

I keep very close tabs on my credit score through my credit card accounts, Credit Karma,…read moreMyFICO.com. My credit score averages 760. On Zing my score is 703. Something is wrong here. I read other reviews where customers said the same thing. Also, extremely bad customer service. Very long wait lines, agents who do not listen but just repeat an unrelated script. I would not encourage manager contact as they seem to only defend their poorly trained customer service agents. You will get off the phoen wishing you could get that hour of your life back.

Ben was our personal banker when we opened a new checking account. He is efficient, knowledgeable,…read morekind and made the experience easy!

Great place to do business banking. My personal bank wanted nothing to do with my Consulting…read moreBusiness, their loss is Great Western's gain. The tellars are very pleasant and always go out of their way to help. I will be recommending these guys to friends.

Customer service is poor. Dealt with Meredith who just comes across very aloof. The branch is dark…read morewith little lighting and has a hill-billy feel to it. Not a good place to bank.

I have been banking here since I was a teenager. I'm 40 now. They were great when they only…read morerequired a constant $25 to keep checking and saving accounts open. Now, it's 5 to $7 a month unless you have $100 in there at all times. I'm sure for many people this is easy. For me, it is not. I need every penny and live check to check. I will be closing my account after the holiday weekend.

What a great experience! I just opened an account here. They offer everything I had at my previous…read morebank and even a better rate on a CD! Everyone I interacted with was very friendly, happy to be doing their jobs, knowledgeable, patient with all of my questions and just wanted to make sure I was being taken care of. Thank you Renae, Erika and Preston for a pleasant experience! I'm so glad I switched to Foothills Credit Union.

I love this location. It's centrally located but a bit of a…read moredrive for us but the bank is what we were looking for. Small enough to get to know you but big enough for your needs. We changed our branch from Arizona to here , no problem. I work night shift so I stayed up until it opened so I could take of some business, but the hours online show as 8:30 a.m. That's actually the time that the drive thru opens, the lobby opens at 9 a.m. Fortunately, I was able to do what I needed at the window because I was one tired girl. Our old branch offers cold bottled water and sweets. I like that they offer water inside here and the last few times there was LaMar donuts.

I've been MidFirst bank for the past three years, I opened both of my accounts at this specific…read morelocation as well as have some family friends upstairs. I have never had a bad experience at this bank. Everyone I have interacted with has been polite, kind and helpful. The location is always clean, has a nice little waiting area with beverages and sweets. The bank is open, vibrant and has nice lighting throughout, which makes for a nice experience. Even though I have moved to Lakewood, and this location is no longer the closest to me I will definitely keep going this location as well as using the application.