Everything. It's not At Hartsfield airport it's offsite. It's about a 15 min. ride via the…read moreshuttle. The drivers of the shuttle arriving and departing were GREAT, it's the employees at the location; the desk workers...just the overall location. The spot is poor/low-life looking. I'm from California and I would define this rental company as a project in the Hood. They want you to purchase insist...NOT. I use my AMX or Costco card which covers me. Further, my insurance carrier covers me & I pay Boo-Koo $ for my insurance. They gave me a basic Nissan Rogue (Lol). I pd. a suitable fee & know I. Pulse received a Bronco (I thought the category) for both vehicles was equivalent...... It was HOT in the office and it wasn't clean. A paint job with a better variety of vehicles would be sufficient. Oh, they DO NOT rent to locals. Don't matter to me...I don't plan to rent from them again based on the location. The drop off was good and again, the Shuttle drivers; VERY professional and Friendly. My trip dates were arrival via Delta 8/13, departed 8/20.

Zero would be too high of a rating. I have never experienced a worse rental procedure or company…read more I ended up spending more than twice what I was expecting to, and should have paid, once I checked out from Routes. In September of 2026, I was approximately number 10 in line at Routes site in Atlanta. The temperature in the facility was no less than 85 degrees and every patron was sweating and frustrated. I didn't feel so bad when I got off the bi-hourly shuttle van as the last person, because I 'stupidly' thought this was a real rental company and I would be helped 'soon'; then it all became more-than-real to me. I started in line at 3:15, and finally checked out around 4:50! Most of the employees seemed very untrained, bored, careless, and knew the burden of dealing with the unethical and crappy policies of their employer. I believe Car Rental is an unethical business, but could be done with integrity, for both company and consumer with honest communication and care. This experience felt like a total 'sucker bet.' Compared to the other companies 'that you know' are robbing you, but act in a forthcoming manner towards price, getting you out of the airport in a short time, give you a newish car, and MOST IMPORTANTLY, let you choose a level of insurance that is appropriate for your risk. Routes will not let you out the door (with a car) until you have more than doubled your preciously paid rental cost. Routes has the most disorganized system to rent-a-car that a corporation could possibly conceive of. It is to blame for my-own, and nearly every person 'ahead-of-me-in-the-line,' frustrations. Every renter had the same "WTF" experience, concerning the excessive insurance fees, which on average lasted more than 30 minutes. For my 10 day rental this amounted to nearly $400 extra. DO NOT TRY TO SAVE THIS BUCK. The car rental process shouldn't be the worst experience of any trip, but it was for me, and most of the people in the checkout line. Every time a shuttle dropped off, I felt so much anguish for the new deliveries/victims. I will go out of my way to never rent from Routes or Wisecars Car Rental, ever again. I would however, like to mention that checking the car back in at the end of my 10 day rental was simple and easy. Thank goodness. Luckily the shuttle to the terminal was on hand when I arrived. Some Positive observations- Shib was very helpful, quick, and knowledgeable (he checked me out and eventually checked my car back in.) He was very kind and efficient. He was able to overcome the system because I was easy to work with, and had heard all the fights before me and knew I couldn't win, so I gave in and just paid. Sidney was another employee that impressed me. He did not assist me, maybe he is a manager, but was obviously a person that seemed to value customer service. Thank you Sidney for your work. It wasn't hard to spot those that truly cared. Some of the managers of the facility spent most of their time wandering in and out of the building on the phone. I would think they would give a damn, but no such luck. I've traveled quite a lot and the steam bath from Routes was the worst I have ever experienced. As I arrived back at ATL Hartsfield and finally got off of the shuttle, I felt so sorry for the new victims gettin on as they boarded. This is not a reputable company and I hope you pay attention to the reviews

Clean cars Easy access to pick from your preferred row…read moreEasy in and drop off Nice team Traffic was intense but car was fabulous

This was by far the most frightening and unacceptable rental car experience I have ever had. After…read morereceiving the vehicle from National Car Rental in Atlanta, I discovered a firearm left in the back seat and what appeared to be blood on the driver-side door. I was genuinely terrified for my life. I had no idea who the firearm belonged to, whether it had been involved in a crime, or why there appeared to be blood inside the vehicle. No customer should ever be placed in a situation this dangerous. National clearly failed to properly inspect and clean the vehicle before handing me the keys. This was not a minor cleanliness issue or inconvenience. It was a serious safety failure that could have resulted in devastating consequences. A firearm should never make it through National's vehicle return, cleaning, and inspection process and into the hands of another customer. I am extremely disappointed, disturbed, and traumatized by this experience. National needs to investigate exactly how this happened, take responsibility, and ensure no other customer is ever put in this position. I will never forget how scared I felt, and I would strongly caution others before renting from this location.

SIXT remains my #1 car rental service. I love how you can skip the counter especially for when…read moreyou're running late to pick up your car or when you get in really late and just want to get to your car or destination. My one thing is that even with the newer cars, a lot don't have the Apple Car play set up or a gps you can use which really sucks

Do not book here! Booked an intermediate SUV (Toyota RAV4) for $269 online. At the ATL counter, the…read moreagent was on her phone when we arrived, visibly annoyed to help us, insanely patronizing, and told us our booked vehicle wasn't available. She only showed us upgraded options even though we assured her we only wanted the car we booked - and told us to "just sign it." We picked what looked like the most basic option -- turned out to be a $150 upgrade to a different vehicle class. Also charged $45 for an additional driver policy that was never disclosed at booking because it was a credit card under my name (it was a work trip) and my husband was the main driver. Final charge: $509 vs. the $269 I'd reserved. Called customer service. Twice. Misled by the customer service who said they would probably offer a full refund, but needed by husband to call. Then told that information was wrong. Then was told a supervisor would call back -- never did. Sent a formal email. No response. Understand rental counters run on upsells, but this was misleading, not sales. Would not book here again.

9/3 Another trip to Atlanta Hartsfield Airport and I am so…read moreexcited. I knew I would be renting a car, and I made provision so that I would not miss out on a rental like I did once before. Indulge me a little as I explain, the last time I came came to Enterprise Rent-A-Car at Hartfield Airport in Atlanta Ga, Aug 2025, I did not have time to reserve a car in advance, and it was a very unpleasant experience because of policies with Enterprise Rent-A-Car so I had to rent a car from Bu**** I vowed that I would never rent a car from that competition ever again. Renting from Enterprise Rent-A-Car was stress free and effortless. In fact, renting a car from Enterprise was like A, B, C- easy as 1,2,3 as simple as - do, re, me. With that kind of concept, I will always be a loyal customer. Here's why! Enterprise Rent-A-Car offers exemplary customer service. Enterprise seems to know their employees and are able to strategically utilize an employee for its frontline position for direct contact with customers. Let me talk about Jay T, the first person that I engaged with at Enterprise Rent-A-Car. Jay T is professional, proficient, sociable, and very knowledgeable. Although it was very busy on Thursday 8/3/26 Jay T was cool, calm, and collective. I like how I was given an option for the kind of car that would best suit my needs. I was offered an affordable rate as I shopped around online before making my reservation. The price was within my budget. After the rental agreement was signed, I was sent to the next phase. I would like to call this phase, the hassle-free stage. At this stage you are greeted with such enthusiasm and you'd be taken aback when they tell you to go pick any car in the specified section; Compact, mid-size, or luxury. Enterprise Rent-A-Car offers new equipment, well maintained equipment , and clean equipment. The many employees that I dealt with offered nothing less than impeccable customer service and delivered exceptional customer interaction, to the extent that I will always be a loyal customer. Elite tip - please leave the keys where they can be spotted. I searched 5 minutes and haphazardly found them. See photo. Besides all that, I'm still encouraged to... Inspire more, Yelp more!

Disappointed after seeing all the good reviews for this place cuz it sucks! Drop-off was great,…read morethough... (it was an auto, no-person drop-off) UPDATE: Wow after reading through more reviews, the majority is TERRIBLE! Glad hearing more people voice their concerns on the EXTREMELY RUDE workers at this location.

Not sure why rental car agencies get a bad rap. Other than some "first world" problems, I've never…read morehad an issue that got my blood boiling. In fact, this rental experience was so smooth that I'll probably switch over to Alamo regularly because there's not issues with one way rentals. So easy, that I took care of everything online. All I had to do was show up, stand in line for what was less than one minutes to be told which aisle to go and find a car. My choice. Keys would be in the car. Jumped in, drove off after telling the gate attendant to add the pre-pay option for fuel because I had an early flight and didn't want to run into not finding an open gas station. The car had no issues, was clean and comfortable. Can't ask for an easier or smoother experience.

Unsafe vehicle, poor roadside support, and no response…read more I've rented from Alamo before and had positive experiences, but this rental from the Atlanta airport was incredibly disappointing. We reserved a luxury vehicle and received a Genesis G70. Within approximately 45 minutes, multiple dashboard warning lights came on. We pulled over and restarted the car, but the warnings returned. Roadside Assistance advised us to exchange it in Savannah roughly 200 miles away if it remained safe to drive. Then the tire pressure began dropping rapidly. We stopped to add air, only for it to drop again within minutes. After another call to Roadside Assistance from Macon, we were told help would arrive in approximately 30 minutes. That wait stretched beyond 2 1/2 hours, disrupting our trip and leaving us stressed and concerned about our safety. What makes this worse is the complete lack of follow-up. I emailed Alamo on September 1 requesting a review and an appropriate billing adjustment, then sent a second email. Neither has received a response. We paid for a luxury rental and instead dealt with vehicle problems, unreliable roadside support, and hours of lost vacation time. The least we expected was an acknowledgment and an effort to make things right. This experience has seriously damaged my confidence in Alamo.

Lucy. That's it. That's the review…read more Okay but for real, we ended up at Avis after a situation with another rental company that I won't even get into. We were done. And Lucy was phenomenal. I mean that. Her customer service was immaculate. She was the main woman at that counter. Running the whole show. And somehow every single person who walked up felt like the only person there. She was fully listening. Actively hearing. Not just nodding actually taking it in and responding to YOU, not just the transaction. That kind of presence is rare. Lucy has it naturally. Avis, whatever you're doing to keep her, keep doing it.

Updated One agent and it's been 30 plus minutes. Only three people here including myself…read more I watched about 15 people run through the other car rentals. Who knows it might be an hour as the one agent hasn't completed a single transaction

I rent cars all over the world and use multiple companies, but I'm a Hertz Gold member for a reason…read more-- and my recent experience at the Atlanta airport reminded me why. I completed my online check in ahead of time, so while the standard Hertz counter had lines three lanes deep, I simply crossed the pedestrian walkway to the Hertz Gold area in the garage. Three agents were available if anyone needed help, but the process was so smooth I didn't need assistance. You walk up to the monitor, find your name and status, and that's it -- as a Gold member, you can pick ANY car you want from the Gold section. Grab your vehicle, drive to the exit, let the toll agent scan your license, and you're on your way. Absolutely seamless. Returning the car was just as easy. Tons of signage, someone directing you to the correct lane, leave the keys on the dash, and you're done. No hassle, no waiting. I do want to give a special shout out to Tiffany, an incredibly kind customer service representative. She noticed the woman traveling with us had a cane and immediately offered to drive us to the main terminal so we wouldn't have to take the tram. She dropped us off right at the wheelchair entrance, and we were helped right away. Her kindness made a huge difference. Every single Hertz employee I interacted with was polite, respectful, and genuinely helpful. I highly recommend Hertz and will definitely continue using them. This was truly the best rental experience I've ever had.

This place is HORRID. We have rented here at least ten times, complained to Hertz corporate and it…read morekeeps getting worse. We'll be renting elsewhere from now on. Employees engrossed in conversations, they don't look at you unless you interrupt them discussing their personal (non-work) business. If they see you coming, they will run into the back office and close the door. Then you get to deal with NO ONE, because NO ONE is at the front desk! Three times yesterday we were told to walk to a stall that HAD THE WRONG CAR. THREE TIMES. Walked all the way there, and ALL THE WAY BACK. Lady at desk checkout told me, after the THIRD TIME, "go sit down, you're gonna be here a while". WTH? She then played on her computer and then kept answering personal calls and texting on her personal cell. SURREAL. Where is the manager? It took 45 MORE minutes to finally be given the right car. Drove to the area where they check you and the car out of the facility. Usually the employees are on their cell phones on personal calls, so it takes a long time to get through the lines. YESTERDAY took the cake, however. The light in one lane was green indicating there was an employee, but no one appeared to be in the booth. We slowly drove in as this was our only choice. The fool was HIDING on the floor on his cell phone. He got mad that we "bothered him"! Now they are PAID to HIDE from customers? He told us off good, he was mad as hell at us and LET US KNOW. If Hertz doesn't give a damn, we need to find a new rental car company. Hertz Atlanta Airport doesn't WANT anyone's business, obviously! WHO IS IN CHARGE of this place? Crazy!

Don't bother. I booked through Expedia.com to pick up the vehicle at their 500 Thornton Rd, Lithia…read moreSprings, Ga location. There is no Thrifty Car Rental office to be found at this location. Address and phone number direct you to a Hertz office location. Spoke with Hertz and was told that Thrifty routinely does this in an attempt to create an "off airport" presence. No office, no vehicle, and no options were offered by customer service other than to drive 15 miles out of the way to their next closest location. So much for customer service. Their inadequacies resulted in loss of time and money. I will not use Thrifty in the future. Very disappointing.

Atlanta AirPort....i was robbed by this rental company NEVER AGAIN! so many increases with a…read morereservation a month in advance. MAJOR HIDDEN FEES!!! over $500 I used their car Friday to Monday and it was dirty.... I am blessed I can't complain too much, but I still had to report this, God will provide. I should have just drove my own car. I just praise God for safety during my trip. A sacrifice of love to see family and respect my ancestors has left me with a NOT SO thrifty bill. Run! Please use another company, don't do this to yourself.