Christin was amazing. She made sure she I got the car that I wanted. Excellent customer service. I was about to rent from Enterprise but she convinced me to stay with them and was the best decision and got the luxury car I wanted. Highly recommen!! read more

Super shocked to see such a high number of low star reviews... It's hard to believe that my awesome experience was a total outlier. I booked online a few weeks in advance and I was able to check in and find my car with extreme ease. With the ATL airport being so huge, I was worried I would get lost, but I had no problem at all. Dropping my car back off and getting an invoice could not have been smoother. The price was super reasonable and the car was of great quality. The staff I interacted with in person were also friendly as can be. I would totally reserve a car from here again. read more

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Me: a holiday traveler coming off a 4.5 hour overnight flight who lives across the country from his family. You: Thai, a friendly rental car agent who offered an upgrade on my chosen vehicle, I declined, and then you promised the upgrade was complimentary and being offered at no extra charge to me, only to find that charge on my receipt 10 days later. Yes, this nickel and diming happens at every company and yes it's part of the game. That a company representative can offer one thing, and then the company itself shrug it off and say ITS IN THE FINE PRINT is scandalous. If I order the Camry, it's because I want to pay for the Camry. If I wanted to pay for the BMW, I WOULD HAVE RESERVED THE BMW. Shame on you Thai, I hope you toss and turn at night for at least the next three weeks. Vile, deceptive business practices at this location. I'll never rent from Sixt again and if you ever see Thai at ATL, spit on his shoes. Goofballs. read more

Only rent from here if you are in a rush to be SCAMMED and HARASSED. There was some kind of pebble mark on my rental, looked partially there in my departure photo, but hard to see due to the angle of the light. In any case, they are trying to charge over $1k for this. Even though there were other scrapes plainly visible on the opposite side of the car before I rented it. Essentially, expect they are going to try to scam every customer out of the cost of a full repaint of the car even though they have no intention of repainting. Total scam. Be ready for a lopsided fight with no response from their claims department other than continuous invoices and threats. Many threads on Reddit and Yelp with the same claims. Furthermore, just like so many people, they did not have the actual Volkswagen that I reserved and paid for before I showed up and they stuck me in a mini cooper, which I did not want, but it was the only vehicle they had in the same class. Even worse the car display told me the whole time that the rear restraint/seatbelt system had "failed" and needed immediate service. Luckily I wasn't traveling with my family, but the annoying thing was you could not dismiss this warning. Truly horrible experience that keeps getting worse. read more

Sixt Rent A Car - Failed rear restraint system warning - Car Rental Near Me - College Park, Georgia

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Our experience with SIXT suggests potential improper retention of funds following bogus car rental damage reports and subsequent claim cancellations, which may indicate a broader pattern of consumer deception or a systemic issue within SIXT's claims process. As Virginia Surety covered this claim in January of 2024 (per our Chase Sapphire Reserve benefits), my concerns aren't about a refund for myself, but (1) whether Virginia Surety has been reimbursed for the January claim payment since the damage report was canceled by SIXT on April 16, and (2) whether SIXT is potentially committing widespread insurance fraud based on various other customer reviews that are similar to my negative experience. I have finally posted this public review because I emailed claimsmanagement-usa@sixt.com on April 16, April 19, July 19, and November 1--and have yet to receive a response. read more

Sixt Rent A Car - Follow-up for a response regarding potential insurance fraud by SIXT. - Car Rental Near Me - College Park, Georgia

Smooth fast check in and return Customer Service was excellent friendly and professional read more

Where do I begin. Rented a car at SIXT Atlanta Airport traveling with a family of 5 and had multiple issues: 1. Tire losing pressure. A basic safety issue that should never happen with a rental fleet. 2. Vehicle bait-and-switch. They tried to move me into a smaller car than what I booked and "upgrade me to a car larger than what I booked. I shouldn't have to fight for the car I reserved or sold hard on another car, especially traveling with a family of 5. 3. Lost/stolen items. I can chalk up the above as simple mistakes and someone trying to hit a commission goal, but this pushed me over the edge. A chaotic airport drop-off with the kids after a long drive, we left a Nintendo Switch, headphones, and an Amazon tablet in the car. When I called customer service about an hour after returning the vehicle (I was still at the airport) they told me to "wait" and file a claim instead of letting me go back to get my items. I asked to speak with the counter directly. They said they couldn't connect me. The claim came back "not found," but tracking shows the items were in the car. That means an employee took them. I've been following up since August 2025 and it's now early 2026. Still no resolution, no personal outreach, nothing. I've been bounced between departments who each say it's not their problem. SIXT: you're okay with your employees stealing from customers and doing nothing about it. That's not a lost & found failure, that's a policy failure. Never renting here again, and I'll be making sure everyone I know does the same. read more

I rent from SIXT several times a month for work, this pickup today was my 4th this month and 2nd in the last 5 business days. I am not sure why they took away the mobile check-in but they should bring it back, so I don't have to deal with people like THE Martina or whatever her name is. She gave me the hardest time about my expired drivers license, though I had the renewal print out. At first she walked to different people asking their opinion. Then they started reading stuff online talking about it needs a picture, but my home state doesn't do that on temp licenses. Then kept saying I needed the full paper, BUT it visibly said "carry this portion" which is the portion I had. I also want to mention the part I cut off was legit blank, nothing was on it. So she called Justin, to get the okay because she wanted to make sure I didn't have an issue getting out of the gate. The gate that used a barcode not my drivers license! So what was that even about ????? A horrible way to treat a diamond member. read more

Sixt Rent A Car - Car Rental Near Me - College Park, Georgia

Rented from Sixt at John Wayne Airport and had a very frustrating experience. At pickup the lot was extremely busy and chaotic. We were handed the keys and told to inspect the car ourselves. No employee walked the vehicle with us or pointed out any damage. With cars packed closely together and customers everywhere, we did a quick visual check of the body for obvious scratches or dents before leaving. After returning the vehicle, we were later contacted claiming a rim scratch. The only "proof" provided was a single photo, which obviously does not establish when the damage occurred. What makes this even more concerning is that the rental agreement already documented multiple rims on the vehicle as scratched when we picked it up. So the vehicle already had significant rim damage before our rental began. Without a proper inspection at pickup and without timestamped photos showing the condition of the rim before the vehicle was released to us, it's impossible to determine when this damage occurred. This type of situation is extremely frustrating for customers and easily avoidable with a proper inspection process. My advice to anyone renting here: take a full video of the entire car and every rim before you leave the lot. read more

slow！no efficiency! And they don't have the car I booked......even I booked more than a month in advance.... Will not pick such horrible rental car company again..... Well, at the meantime, I'm still wait for the front lady.....hhhh....maybe sift can open a hotel nearby. read more

Always got a nice luxury vehicle for me and my family for our long trips are for a fancy evening downtown. They're fast friendly and have a large fleet read more

Sixt Rent A Car - BMW suv - Car Rental Near Me - College Park, Georgia

We'll definitely use Sixt in the future instead of Budget, Enterprise or similar companies. The car we received was spotless and in great shape, pickup and drop-off at a different location was easy, and the staff was very friendly and knowledgeable. The pricing was great as well. We were happy to pay a few extra dollars for Sixt just to get the level of service and the quality of car we actually paid for--and we didn't regret it. read more

Atlanta airport 3/15/20026 11PM, at least 4 diverted flights due to weather landed here; So, many people looking to leave by plane or car and these rental companies all know it. I had a confirmed rental (booked as a one way) with Sixt made on Sixt's website (+/- $ 185). Confirmation number and pickup emails in hand as i approached the counter. NOPE! "we can't rent you that car" i was told. Only one car is available on a one way rental at a base rate of $550.00 (which would end up close to $800). Sixt would not honor their own rental confirmation! All in the name of fleecing stranded customers. What a sleazy business practice. Oh, and as i stood there watching others, the "One car" turned into four cars as people began to pay that rate! Not me. Manager on duty was orchestrating it all read more

The rental process was simple. Malcom, the wonderful man who helped us, greeted us with a smile and walked us through it quickly while explaining everything. He told us about the various types of insurance and made a recommendation based on our needs, surprisingly NOT the most expensive option. When we went to the car, Kosmo was great with helping us find the spot and checking us out. He was most impressive when we returned the vehicle and accidentally forgot a few items in the back seat. When we turned back to get our things, the car had been sent for cleaning. Kosmo chased the car and was able to get our items for us. Overall it was a great experience and we would highly recommended them to everyone! read more

Sixt Rent A Car - BMW X740 - Car Rental Near Me - College Park, Georgia

Dear Sixt Customer Service, Case #s: 9076833806 / 96061352563 I am formally writing regarding my damage claim associated with case number 9076833806 that is now closed and to express serious concerns regarding how this matter was handled. On the morning of December 22, 2025, I received an email stating that the rental vehicle I returned to Atlanta Hartsfield-Jackson Airport at approximately 12:00 PM on December 19, 2025 had damage to the left side mirror. This notification came as a complete surprise, as there was no damage to the vehicle at the time of return, and a Sixt representative inspected the vehicle upon return without noting any issues. After reviewing the photos provided by your support team, several inconsistencies raised immediate concerns: The vehicle appears to be parked in a different location from where I returned it. The photos show the vehicle parked in three different locations. None of the three photos provided are timestamped, making it impossible to verify when the damage allegedly occurred. Initially, I contacted your support team to address these issues and was advised to submit my concerns via email. Upon further review of the documentation attached to the photos, I noticed it indicated the incident date as December 20, 2025, which is after I had already returned the vehicle. This strongly suggests the damage occurred after the vehicle was no longer in my possession. Additionally, I questioned why the damage representative did not review photos or video footage at the time I returned the vehicle, especially since no damage was noted then. When I contacted your support team a second time to reiterate these concerns, I was informed by a different representative that I was no longer responsible for the damage. This raises several serious questions: 1) Why was I initially accused of causing damage that appears to have occurred after the vehicle was returned? 2) Why was the first representative unable to identify and communicate that I was not responsible? 3) Why was this matter escalated to a damage claim at all, given the discrepancies in documentation and evidence? It is also worth noting that approximately one and a half months ago, I had to raise a separate complaint regarding a counter representative. While that issue was eventually handled appropriately, this current situation suggests ongoing training and process deficiencies that need to be addressed. My initial incident was case # 96061352563 in which the charges we're eventually dismissed from my charge card, but the servuce rep at your counter defiinitely needs to be retrained. I gave Sixt a second chance, and this experience has been extremely disappointing and stressful. At this point, I am requesting the following: 1. Assurance that this claim is fully closed with no charges now or in the future. 2.An explanation of how this second situation occurred and what steps will be taken to prevent similar incidents. 3. Information on how Sixt plans to make this right, given the inconvenience and concern this has caused. Since I did not receive a response from your company, maybe I'll receive a prompt response and a satisfactory resolution. Sincerely, read more

Ordered and paid for our car ahead. We got the larger BMW SUV, it's so much bigger than the X3. It's a good thing we don't have to wait in line too, the lines are lounge for other rental kiosks. The shortest line of all of the rentals. Budget is the longest line too. Nice interior, the exterior is pristine, not a dent at all. We were able to arrive and go straight to the key booth to pick up the car keys. Still have a desk for key pickup in the garage. The Sixt requires $1k deposit here, that's a lot. The rental was around $33/day when we first booked the reservation. :/ Remote controls to drop the rear seats back. read more

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I left my reading glasses in the car. It was call center hell. They promised to respond within 24 hours and they did not. I called again and was delayed by an AI agent that couldn't understand me. After 30 minutes they raised another ticket to the branch and said it would be another 24 hours. I find this shocking. The folks at the front desk were friendly when I checked in, but I am not seeing any follow through here. What must I do to hear back from a Supervisor? read more

False Damage Claim--take pics when you rent or they will fake damage The return attendant pretended that a scrape on the tirewell was caused by me and I have now received a claim for $277 for that damage. Fortunately, my AMEX card covers this and I have submitted a claim. Do not trust this company and I recommend never using them. They are not trustworthy pulling fradulents claims like this. read more

RENTERS BEWARE. I was a huge fan of SIXT for many years. But since returning my car in September to ATL Airport, they have sadly been a nightmare. They have an "AI" driven photo booth you now drive thru on checkout and return of your vehicle. And they claim my rental car had a ding in it after I returned it. Even though their AI return photos don't show any new damage. The check out photos, including my own, show a tiny ding on Checkout. and show the same tiny ding on return. SIXT has a claims department that refuses to speak to you and review your evidence and frankly their own pictures that show the tiny ding from before I checked the car out. Instead they just keep emailing the same comment over and over "All images are reviewed by trained Sixt staff to ensure an accurate and consistent assessment." I asked for the return photos from when the prior user returned it and they claim "the photos are compared against prior photos and prior damage history" but will not share those photos with you if you ask. I have a staff of 95 employees, 30 of which that travel regularly domestically and internally, they have been instructed to NEVER use SIXT again Last note...try calling to discuss with someone at their Claims Management Team and you will need a ton of luck. they work partial hours and only 3 days a week...as an international business they only work 3 days a week and not during normal business hours. Scam!! PS...see attached pics. the pic with the Green Square is the ding that existing when I checked the car out the second picture the RED Square is what Sixt says is a new Ding....how they can tell regardless on the return with how low quality the photo is...Lord only knows. BUT, look at the location. Same spot as when I checked the car out read more

Sixt Rent A Car - when I checked the car out - Car Rental Near Me - College Park, Georgia

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They gave me a car with a crack in the windshield. I was running late and didn't have time to go back from the parking lot to the office to report it. Besides, I had purchased insurance and decided it wasn't a big deal for me. As I expected, after I returned the car, I received a notice about new damage and was asked to pay for the repair. Fortunately, the insurance I had purchased covered the damage. However, it still left an unpleasant feeling. The company provides damaged cars and then tries to repair them at the renters' expense. I suspect the previous renter was also notified about the crack in the windshield and had to deal with the payment issue. I will not use this company again. I strongly recommend taking a complete set of photos of all damage at the time of pickup and having the staff acknowledge it in writing. read more

Awesome car, quick service, motivated-to-help staff. Sixt is reinventing rentals to make them something desirable again. SIXT is my go-to company for car rentals. Dasia and Sunni were very helpful at the ATL location for our 3-week rental. Sixt typically upgrades us from a compact to their next tier. Most times, they have given me A BMW 3 series or an X3 loaded with options. Their prices are slightly higher, but this last time, when I showed up to return 12 hours early due to a flight reschedule, they refunded me $44 without me even realizing it was an option. Thanks! read more

Terrible Customer Service - Ongoing Payment Issue for Weeks with No Resolution I have been a loyal Sixt customer, but my recent experience has been beyond frustrating. Since July 12, 2025, I have been trying to pay my subscription. I noticed the invoice amount was incorrect, so I reached out to my account specialist. She was unreachable for two days, so I contacted the branch directly and explained the issue. They relayed my message to her, and she finally called me back a day later. She assured me the problem was fixed and I could pay the next day. The next day, I tried to make the payment, but the amount was still wrong. I tried reaching her again with no success and had to go through the branch a second time. This time, I was assigned a new account specialist. I explained the entire situation to him, and he said he would work on it. Two weeks later, I'm still waiting. Nobody seems to know how to fix the issue, and worse, nobody seems to care. I even asked for a simple payment link so I could pay my bill while they figure it out -- no response. Yet, once my account becomes weeks overdue (because of their delays), they are quick to block and blacklist me. This whole experience makes it clear that Sixt's employees are poorly trained and customer service is not a priority. I have been ready and willing to pay, but they have made it impossible. Instead of helping their customers, they punish them for issues Sixt themselves have created. I would strongly caution anyone considering Sixt -- if a problem comes up, don't expect it to be resolved quickly, or at all. read more

We rented from Sixt at Atlanta airport. We had no problem with the car and returned it without incident. The attendant checked the car and our deposit was returned. Over a week later, they started emailing us about damage to the car. We disputed the claim, as no damage was done to the car while it was in our possession. It's been 15 months now and we've gotten nowhere with them. They use AI and automated responses and it's impossible to get through to anyone. Now they are threatening to send a collection agency after us. A quick search online will reveal how widespread this practice is with this company. They've been sued and fined millions for their fraudulent practices. Do NOT rent from them! read more

I rented the car for a 3 day one way rental, TPA to ATL. It seemed like a good price but little did I know. A week after I returned the car I got an email stating there was minor damage to the car. A scratch on the hub cap and the front end of the car. The picture they included from their auto picture system showed what could easily be a dirt mark on the hubcap and a similar 1 inch (obvious) bug smudge on the front of the car. I told them that there was no damage and asked to see the similar pictures that were taken when I exited in TPA. I also enclosed my own pictures of the car before and after that shows no damage. Their only response was to send me a bill for $400+. Unfortunately they wouldn't allow me to attach my photos here. It may seem like a good price for a rental, but don't let them fool you. Go with a quality company. read more

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Fraud and Fraud. I am telling you that Sixt Rent a Car has been involved in fraudulent activities, particularly regarding damage claims and unexpected fees. These claims include being charged for pre-existing damage or damage that wasn't caused by the renter, as well as unapproved insurance charges or other fees. Some users have also reported being refused a car inspection upon return and then being charged for damage. There are charging fees without authorization, withput explanaion. FRAUD and FRAUD, CEO of USA thomas.kennedy@sixt.com read more

This was my first experience and also my first time hearing about this "luxury" rental car agency. There seemed to be some issue with the size of the vehicle requested via the reservation, but it was resolved promptly. The staff there were wonderful, very friendly. We ended up with a smaller BMW suv which was not tall person friendly and our bags just barely fit.(more of a BMW complaint tho) The only negative was the cleanliness of the car, specifically the trunk area that was covered with some type of red hair or something. Overall great experience and would use them again. read more

Sixt Rent A Car - Car Rental Near Me - College Park, Georgia

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This was my first time renting from Sixt at the ATL Airport. A huge shoutout to the gentleman behind the counter named Chris. He was super professional and kind. He scored my wife and I the vehicle we preferred. Just be patient and you'll get well taken care of! read more

5/25/25 was my first time renting a car from them. I had no issues. One the employees named Victoria was nice and knowledgeable.

Quick, reliable and kind service. Sydney was so hard working and provided such great customer service. read more

Sixt Rent A Car - Atlanta Georgias finest car reservation agent, Sydney! She is so helpful so professional and kind. - Car Rental Near Me - College Park, Georgia

I would not recommend this rental car company out of the Atlanta airport. It doesn't surprise me that they only have two star rating. The young lady at the counter was very pleasant. But upon receiving my vehicle, I noticed it had a very strong odor of marijuana when I complained about it I was told that's all they had. They couldn't give me another car the next morning when I open the door the car, the smell it gotten even worse. There is no way I could take this car on a road trip with this stench. So I took it back to the rental car center and they were able to give me another car, but they gave me a car that was worse than the original car one class down and when I asked if I could get at least some assistance for my trouble in my time, I was told no that wasn't possible Would not recommend this company. read more

ATLANTA SIXT AIRPORT CAR RENTAL SUCKS!!!!! OOOOOH HOW I WISH THERE WAS A 0 RATING, BECAUSE 1 IS WAY TOO HIGH!!!! My husband frequently rents cars from the Sixt in Las Vegas, because he travels there for business often, he's had no issue with that particular one so far. He likes them, because they have luxury cars for a decent price. Recently, he booked a car for me at the Atlanta Airport Sixt Car Rental, for pick up on September 23, 2022, at 12:00 pm and returning it on September 27th. He wasn't going on this trip with me, but he booked a BMW 3X for me and my girlfriend. Since he liked the service and the cars at the one in Las Vegas, he thought he'd check out the one in Atlanta.. HUGE Mistake!! NEVER, EVER AGAIN!! We arrived there at 11:30 am to pickup my rental from Sixt, which was a BMW 3X. I approached the front desk gave the young lady my name, told her my husband had booked me a car for pickup, I wish I had remembered her name, because she was very kind. She proceeded to lookup the car under my husband's name, & said I don't see your name, but I do see your husband's name for the rental, a BMW 3X. She said did he add you, I said I am positive he did, he's been booking cars for me for decades, he's very familiar with the protocol. My husband also had the email from Sixt confirming that I had been added with my confirmation # as well as his. So she said okay then, can you give me the confirmation number under your name, since I have the one for your husband. So BAM, my husband text me over the email with my confirmation number with my name. Then she asked for the security code on the card on file, so I called my husband back and put him on the phone with her, he gave the young lady the card information she requested.. I also had the same card in my name with me, I told the young lady you can use my card if, it's just the card you need. Mind you now the car was booked and paid for a week in advance. So then after all this ruhuff, the young lady said oh I'm sorry I can't rent you the car, because your husband needs to be here, me maintaining my composure, thinking to myself am I being PUNKED?!!!! So I said can you check with your manager. She summoned the manager over, and her manager said pretty much the same thing, with an added "well what if you & your husband ain't together" !! Then the manager RUDELY, added we don't have anymore cars, we're out of cars anyways!! Still keeping my cool, I said to manages well in other states when I've rented cars, they hold it until I arrive to pick it up! Her reply, "well I don't know what other states do, but this is how we do it here". So end results they rented the car that was reserved for me to someone else! And use a LIE, like the issues I've mentioned above!! That manager had no sympathy, or apology, she just didn't give a RATS BUTT.. After flying all the way from Ca, I was so tired, and had to deal with the Atlanta Sixt Rental Car, and got no where & no car.. I know this is a long message.. But wait there's more OOOOOWEEE!!! And guess what a few days after I got back home to Ca.. I got an email bill from SIXT with MY WHOLE Name & Fully Paid for Car I didn't get... and they even stated I picked the car up at 3:00 pm on the actual pick up date!! Oh the Audacity!! read more

BE FORWARNED, BEWARE, DO NOT RENT FROM THIS COMPANY they are dishonest. In all the years I have rented cars I have never had a complaint on a car I returned. They are threatening that I pay $600 + in damages for accusing me of causing a small scratch on the bumper, which I did not cause. The car was never parked where anyone would park behind me. I rented a car way back in November 2024. Before leaving the parking lot I looked over the car and needed to take so many pictures that they even remarked to me it was excessive. My response was that there were so many scratches on the car that I wanted them noted as I didn't want to be accused of causing any. I do not believe I created any damage and am under the belief that the scratch they are accusing me of, I was not responsible for. I also find it interesting that they are looking for the damage of $600 from me, though they have never fixed any of the other scratches on the car where I would expect they collected monies on as well. Think twice before renting here, the low upfront cost will be collected at the backend. Seems to me all they are doing is running scams, this company should be investigated. read more

The service was good but ended up being ridiculously expensive for a car that felt and sounded absolutely awful. Won't be using again

The process of receiving the car was pretty simple and easy. However, I received a car with small bits of weed in the center tray and what looks like leftover cocaine on the dash. I wish this was a joke :( read more

Sixt Rent A Car - White powder on the dash. - Car Rental Near Me - College Park, Georgia

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BEWARE UPGRADE & DAMAGE SCAMS! Traveling alone, arrived to counter about 11 pm, my son was having emergency surgery the next morning. I was told that they were holding cars for reservations made "weeks in advance", and would not honor my prepaid reservation made that day. They then tried to upgrade me to their 2 most expensive vehicles. I waited them out after several texts to "a supervisor" and got my car as reserved. There were 8 of these vehicles in their lot. ALERT - I got the one that had just been washed. SIXT uses a video check-out / in system. I was sent an $1158 bill for a "superficial scratch" on a $458 rental. I did not use their insurance because my credit card (hopefully) covers primary on car rental. The insurance company told me this is an increasing scam and recommends you TAKE PICTURES OR VIDEO OF THE RENTAL CAR BEFORE AND AFTER, especially if you are a woman. read more

If I could give a 0, I would. Horrible customer service. I booked through Expedia and booked a BMW x7. They tried to tell me I booked for an x5 when I arrived at the location until I showed them my email confirmation. When we go to pick up the car they tell us that we can get a Chevy, and there will be no extra charge. I look at my email and there is a $200 extra charge. They tell us we can bring the car back if we want the fee removed like they weren't the ones to tell us that there would be no extra fee in the first place lol. I will never rent from them again. Don't waste your time or money working with them because they do not care about inconveniencing their customers or passing out false information. 5/3/23 Customer service reached out to me to look into the incident. They stated that I agreed to the additional charge for the car according to the staff at the ATL airport location which is far from the truth. Good luck to anyone who wants to rent a car from here you've been warned! read more

Sunni was very nice. As far as the car goes it was pretty expensive and the car needs to be serviced. The breaks were horrible, the car was super dirty on the inside and the windshield wipers need to be replaced. For the price I paid I expected more. read more

Update Dec. 3: Sixt customer service reached out to me and offered a refund for the upcharge and hidden fees, returning more than $240. Overall, they were quite responsive, so I added an extra star to my review. While it wasn't a great experience, I was pleasantly surprised that they took my criticism seriously and attempted to rectify it. -- ORIGINAL REVIEW: What a lousy experience. I requested a Toyota RAV4 online for same-day pickup at Hartsfield-Jackson Atlanta International. This was a last-minute travel emergency during Thanksgiving week. The initial charge for this multi-day rental was around $619. Sixt charged my card, which is important to remember because it suggested everything was settled before I arrived in Atlanta. I arrived at the counter in Hartsfield at around 9 pm with my entire family in tow. That's when the Sixt staff informed me they don't generally accommodate same-day reservations. This would've been nice to know back when Sixt *took my money* for a same-day reservation. They also said they didn't even have a Toyota RAV4 in stock. Again, this information would've been helpful during the booking process. The very cheerful woman at the counter said she would have to call her manager to see what she could do. She returned after disappearing for a bit and said she could accommodate us, but--ah!--wouldn't you know it? The only available and realistically sized model is significantly more expensive than what I had initially requested. What are the odds? Between the shameless upsell and random additional fees that were not clearly included in the original bill (an $85 "AP Concession Recovery Fee"? Really?), what was originally a $619 rental ballooned into $974. I should've stuck with Enterprise. Their process involves about 95% less snake oil. I took a gamble to save about $100 and ended up losing roughly three times that amount. Happy Thanksgiving, indeed. read more

Would give it negative stars if I could. I rented a car (car was nice) hidden fees wasn't. Returned the vehicle with a full tank and got hit with a $27. Gas fee, got hit with a storage fee like how the hell are you charging me a storage fee I'm storing it. Got hit with a loss damage fee of $221.00 and no damage, a $700 rental turned into a $1131.47. I rented cars regularly and will go back to budget before I go back to sixt. At least with budget their bs charges were more believable than this sorry ass companys. DO NOT RENT FROM THIS COMPANY THEY WILL RIP YOU OFF AND YOU CANNOT GET ANSWERS read more

Do NOT use this company! They are a fraudulent company! I pre-paid for a three-day car rental, went to pick up the car at the airport, and was told they do not accept Regions Bank cards. Why did they charge my Regions Card online, only to refuse to give me the car I paid for in advance??!! I asked for a refund, which they refused to provide. So I basically paid for services not rendered. Totally fraudulent! I'm reporting them to the Better Business Bureau after writing this review. read more