We were traveling and contacted Tonie's RV for an emergency repair. We came in right before closing…read moreand they took care of our problem immediately! We were back on the road in almost no time. They could not have been any more helpful!Thank you!

I ordered a camper from Joe and we were very happy with the whole process and package as well as a…read morevery competitive price.

Warren and Stephanie were awesom to deal with. Unfortunately, we were not able to purchase at this…read moretime but they went above and beyond to find what we were looking for. We will be back. Chris & Tarry

We took our 2024 camper there to sell on consignment. We were told at what they listed it for we…read morewould make $5k over payoff. After a couple of weeks and no offers they asked if we wanted to reduce our price, which we did, 3 times. I just sold for $1400 less than payoff. The person we worked with was not very responsive to phone calls, some times taking 24 hours to get back to us. I believe CW reals you in with an inflated price to get your 90 day commitment then you're stuck! Not a good experience!!

Awesome service! Wesley was outstanding, professional and helpful... he even let me borrow his…read morepersonal tie-down to get stuff moved safely!!

A week in advance, I made an appointment for Thursday, 6.21.18 for Uhaul to install a trailer…read morehitch for a bike-rack for my SUV. The night before the appointment, someone named Wes called me and said "I'm calling about your appointment for this (Wednesday) morning or tomorrow morning. Have you had that taken care of?" I replied no, that I hadn't, but intended to keep the appointment Thursday morning. He said that was impossible because the "company president" had ordered the site's only two installers to drive trucks to Richmond that day. Wes wanted to reschedule the appoint for Saturday, Jun 23. That was the day I and my wife had plans to use our new bike rack on our SUV. So those plans are shot, too. I told Wes that would not work, so he asked if I wanted to schedule it for next week. No. I did not. I told Wes I would find somewhere else to do the work. What's the point of making an appointment at a business that doesn't keep them?

Recently we were traveling through Virginia and had a problem with our travel trailer wheel…read morebearings. We were camping nearby. I called them and as it was Thursday they had me come on in and they would check it right away in case parts had to be ordered. True to their word they got right on it. They found the issue and addressed it. We were treated well and were on the road later. The next day the service supervisor called us to check and see if everything was okay. He sent pictures of the work they had done in case we might need them for future reference. We appreciated their care and the way the service was handled.

There was no sense of urgency whatsoever there. We looked at several listings of the used campers…read moreand went to look to see if we could get a good deal on one. The salesperson (I'm not naming names) only showed us those we looked at and a few we happened to see while there. He did not look on his inventory to see if there were anything comparable to what we were asking for. We had found one we liked and had to wait for them to get the camper ready. We waited a week and nothing but crickets. Details are everything. The camper's jack foot was covered by dirt and gravel and the salesperson was like, "Oh, we just moved it here..." There was a lot that could have been done but didn't because there was no urgency to make a sale. Nothing comparable was offered or shown. Only after we talked about one camper did my wife go home and search their inventory did we find other campers that were better than the one we originally enquired about. This could have been a much better process. We went to a competitor in the area and it was night and day. The salesperson knew their inventory, helped us see comparable units, and their team from finance to their general manager were proactive and helped us find a much better deal than what we could have found elsewhere. I've never been to a business that seemed to care less whether they sold a product or not. This was the case here. From a leadership and management standpoint there needs to be a hard look at this situation and corrections made in order to improve their organization. The whole interaction made no sense. But, their loss was a competitor's gain. Time is money folks - don't make your customer wait.

Wonderful group of skilled tradesman who rent Commercial Bucket Trucks. I would recommend this…read morecompany to any company needing a sign or bucket truck (to rent or buy).

From the owner: Bucket truck rental, sales & service.read more

Friendly people and great customer service (quick help with a broken shower). Highly recommend!read more

From the owner: We sell new and used towable RVs. We have a propane filling station. We sell parts and accessories…read morein our store as well. We also rent towable RVs - pop-ups and hybrid travel trailers. Call for rates.

Brought our brand new travel trailer in for warrenty awning work and an inspection sticker…read more Needless to say, after a couple weeks we called YOU and were told our camper was ready for pickup. My husband asked TWICE if the inspection was done and was told it was ready. A couple days later we show up to pick up the camper and not only was the inspection NOT done, the awning repair was sloppy at best. Was told by the manager if we left it till Monday it would get taken care of, and he was nice and apologetic, but my husband is a busy man and we didn't have faith it would be taken care of. Stopped by Camping World on the way out and they not only repaired the awning but they inspected the trailer all in an hour and a half with no appointment. Very disappointing first and last experience.

I purchase a 2014 JAYCO FLIGHT 264BH Swift Travel Trailer on July 30th, 2014 and I also purchased…read morethe 7 year "soup-to-nuts" warranty. I'm a newbie regarding the usage of a travel trailer but just the thought of the freedom I can enjoy makes me sure I made the right decision. This unit, in my opinion, is more the entry-level position regarding pricing and features. The Pro and Con of my model are: PRO * 2-year warranty from JAYCO. * Plenty of standard features * Dale "Marty" Martin. His no-pressure style and his ability to explain the operations of a travel trailer demonstrate his commitment to excellence CON * There are no checklists such as: getting ready to leave, setting-up, preparing to winterize, etc. * The two 20# propane could be replaced with two 30# tanks. ADDITIONAL ITEMS These items should be listed as "Must have" for first timers. (These can't be list under the "CONs" category because if you are upgrading to a new unit you may already have several of these items): 1. Water pressure regulator 2. 90oor a 45oelbow to attached to the WPR 3. In-line water filter system 4. 25' or 50' flexible hose for potable water 5. 10' or 15' or 20' black water discharge tubing 6. Toilet bowl cleaner, freshener in liquid or gel-packs 7. Winterizing fluids 8. Weight distribution hitch system 9. Sway control bar 10. Wheel chocks 11. Wheel leveler (one per axle) 12. Propane tanks protector SERVICE I deliberately saved this category until last. The after sale, to me, is the most important but sadly is the most lacking. There is a probability of a 1:1,000,000 where I can what I need from my expectations of a rapid response time, professionalism and patience when I'm am trying to explain what is wrong. I was inspecting the travel trailer as I did every day for the first week but this particular day it was raining hard. I had found a leak and from an unknown source. I took pictures to document the leak. I was hoping to "avoid further damage" as per my warranty instructions. Then I shot an email describing my findings to Berglund Outdoors. My wife had sent a more intense email citing quality issues. I promptly received a call from the Service Manager and he stated what we should do to evaluate the leak. I stated that he should come to my house to caulk the leak. The Service Manager said he would try to get the authorization. In about 5 minutes, the Sales Manager (Phil) call and he said any repairs would have to take place in his shop. So I took the position that it was, after all, a caulking job and didn't he know that we had not made the first payment and we would nullify the sales contact or I should go to JAYCO and demand satisfaction from them? Maybe I should take it to another a dealer? And what about the floors in the leaky storage compartment? After all it was outdoors for at least year? Phil listened carefully when I went through the tirade and he just said "Why don't (Berglund Outdoors) evaluate the extant of the leak and we can get in touch with JAYCO if the leaks requires it". I said I would think about it and I would get back to Phil. Marty who was unavailable for my call contacted my wife early the next day. Berglund Outdoors had a solution to our problem. That day they towed the travel trailer, put it in the shop where they could do the warranty work, fail in the attempts to duplicate the leak but on my documentation replaced the seal (caulking was not the answer) and towed it back to my home. For the next couple of rainstorms there wasn't a drop of water found anywhere. The issue was resolved! I had rapid response time. By escalating my concerns, not taking my tantrum personally and finally coming up with a solution agreeable to all of us, demonstrated a professionalism rarely seen these days. Finally the patience everyone showed me means they are one in a million in the commitment of quality service. Thanks everyone at Berglund Outdoors!

The high rating is just for Richard's great customer service! Yesterday/Friday we rented a small…read moreenclosed trailer for a few hours to hitch onto my suv ($25 total after fees and tax) to do a quick move out of our son's apartment into another place in Blacksburg. Their computers were down for about 20 minutes so that was inconvenient for customers but Richard was professional, friendly and efficient in getting us on our way once they were up and running again.

The truck was not returned dirty and the app did not take my location when returning it after 2…read morehours after closing. The employee was unprofessional and rude. It's one thing to want to improve your work performance by dealing with public and actually being a professional about it, then there's another level of slicking people on their bill and making yourself look good on paper with so many extra add ons to the bill that is totally untrue and the lowest form of human ever. It doesn't make the company good at all. Ripping off customers with lies and bogus claims running up the bill will cause more problems than having a company stand by an immoral employee. Worst company and employee at Melrose location. Ever. Everrrr.