I have been dealing with Ralph Honda for over 15 years. I find the people that work there are friendly and trustworthy. From Bob and Elvis in the sales department, to Steve and Savannah in the service department, and even to Chuck in the collision shop out back - they know how to treat their customers right. I bought two cars from them and I get them serviced at the dealer. I know some people think that's crazy but they actually work out to be less money and better service and they certainly know my car inside and out. And just today I went in with a question about a small scratch and mark on the fender of my car and Chuck in the body shop took 15 minutes out of his day to make it right. Right on the spot. That's what I call Service! I highly recommend Hondas and I highly recommend getting one from Ralph Honda. read more

I took my car on 12/10 for a repair on the CRV gas door cable that need it, They charged me around $430 (they charge extra if you paid with credit card). On 12/29 I received a call from the part department that the new part for the gas door cable arrived and they want to set up an appointment to installed it. To my surprised, the car was fixed on 12/11 and I paid it off the same day. Their integrity, trust and respect has droped immensisly. Did they scam me? They refused to show me the old part when I picked up the car. So I canceled the purchased of a brand new Ridgeline truck. read more

Went for a free recall repair, was told it would be max 2 hrs- it ended up being 3, but the staff went above and beyond helping me keep my littles entertained. Well really just my toddler LOL. After 3 long hours, they got us out and I felt better driving my car. read more

1st off - If you are a woman, do not go here! Misogyny & trickery abound at this place. If you must, avoid Steven Pecora at all costs and don't count on the service manager to apologize to you or help you when Steven acts amiss. I brought in a 2006 Honda CRV with 225,000 miles. I recently bought it from Georgia: rust-free, interior in perfect condition. I love old cars and the Honda engine from that year is rumored to go 300k+. My dad and boyfriend both did rebuilds and fixed their own cars for 10+ years. Of course, they have jobs and lives and don't want to work on my car so they help guide me to not get screwed over. After I got the Honda, I brought it to Ralph because I've never had anything but Pontiac and went to GM mechanics prior and I figured they would be able to go over it with expert eyes and tell me why it was whining a bit, particularly when steering, and to get another key made because honda keys are impossible to do elsewhere. Primarily, I dealt with Linda who was very nice. That being said, she diagnosed it immediately after pulling it in, as the power steering pump which I was skeptical as she is not a mechanic. $1100 bill to replace that & a belt, plus key order & cut, they replaced the fan too. They also changed the oil without asking (it had just been done at Valvoline) & charged me for it. Fine. My boyfriend looks under the hood after service, I am missing the windshield fluid cap & several of the screws that seal up the fan. Really? A few weeks later, I have to come back to have the key cut, I already paid for the labor. It's on the original invoice. Steven Pecora insists that I still need to pay for the labor and is demeaning when I continue arguing that I had already paid! Eventually, I give up and pay him his $85 which I later called to contest and get refunded. A few weeks later, it's whining again and leaking from the steering, I bring it in. Why isn't it fixed? They tell me well now it's the rack and pinyon, $3,000 ... NOO I think it was probably the rack and pinyon to start and you had me a buy new power steering pump. Here's the trick & the sell - let's get you a car from our lot & financing! Don't get tricked or disrespected by Ralph, they are no more qualified to diagnose and fix Honda's than anyone else. Take your car you a regular Joe mechanic and save 50% read more

First, I'll preface this with saying my family and I are long-time customers who have bought 4 cars and leased 1, between me and my parents, from Ralph. With that being said, I'm not biased as I have no problem with going to another mechanic if needed, and I have, when I've needed to over the years. Be it cost, or emergency, or convenience. Yes, do you pay a little more for parts and service because it's a dealership? Sure thing. Is it worth it? Absolutely! Do I trust them to give me the estimate and options before doing the work? Yes, because they do that, every time. Oh, and I can say no when I need to, and they respect that. If they didn't, I wouldn't be customer. Same with sales. They've been honest when I've leased, when we've sold our used Honda, and bought new. Reading the other reviews and seeing other women complain because sales or service "treats them differently because they're a woman," is just nonsense. If you're going to buy a car, in today's economy (and even the past 5 years), do the research, be prepared, and learn some negotiating skills. This is for ANY dealership and for any MAJOR purchase. For service, same thing, do your research, understand what's needed, and even shop around if you need to. Because even a Vic's on the corner car repair shop, can cost more than a dealership. Speaking from experience. And I can tell you, I've had worse experiences from local shops I think I can automatically trust than Ralph. Ralph has never let me down, for sales and service. I will continue to be a customer. #ralphforlife read more

I booked an after work appointment for an inspection. But because it wouldn't pass (needed brake work) I had to reschedule over a week out. WHY do you do inspection appointments if you can't FIX the issues then? Luckily we determined that before they scraped my inspection sticker off. Then I booked for over a week out and said "I HAVE to be out by 3:30 for another appointment." I was assured that would not be a problem. I showed up a few minutes before my appointment first thing in the morning to drop off the car for a 9am appointment. I can't do this alone. I'm disabled, and need a friend to help me get my mobility device out of my car. So I've had to inconvenience a friend twice now. I again stressed that I had to have the car back by 3:30 as I had another appointment afterward. Again I was assured that wouldn't be a problem. I showed up at 3:30 and was told it wasn't ready and to take a seat in the waiting room. This meant that now the friend who was helping me had to wait, too. Over an hour went by and STILL my car wasn't ready. At 4:30 I was told they still had to bleed the lines and it would be 20 more minutes. When I said to Steve Pecora that I would now have to cancel an appointment at the last minute that had been scheduled for quite some time he JUST SHRUGGED AT ME. No apology. Nothing. I was just dismissed with a shrug. When I tell you that I will NEVER go back or recommend this dealership to anyone, know that I mean it. It's one thing to run late - but I had no phone call saying it would be late. And to be literally shrugged off was insulting. Especially after spending $1400 that day. I WILL NOT BE BACK. read more

This rating is more about Honda itself than Ralph (whose service department we appreciate). We have a 2019 Pilot and the windows continue to open on their own -- whether or not someone is holding the key fob. I expected to be told UNEQUIVOCALLY "we will take care of you today" when I called Ralph Honda -- because this is an emergency. I have reached out to corporate Honda as well, and do plan on following this up with complaints about Honda to the appropriate agencies. That is not acceptable and puts my belongings at risk, and it is why we are very likely done with Honda for good, despite Ralph Honda being GREAT with its service. read more

every time my car is brought in either for an oil change, repair or getting general maintenance done they are always very quick and on time with estimate that is given to me. My car has gotten hit on two separate occasions and both times they got my car fixed in a reasonable amount of time and even dealt with the insurance company if i had any issues. I did not personally buy my car here but have recommended this dealership to anyone i know looking for a car! They also have a great selection of merchandise for all of your Honda needs! read more

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I have a one year old Honda CRV with 17,000 miles and it already needs new tires to pass inspection. They also basically made me get my rear differential fluid replaced at 6,000 miles and have to pay a couple hundred dollars for it. Completely unacceptable as a long time customer that has spent a lot of money here. The service department is rude, unhelpful, and disrespectful. I will never be spending another penny here. read more

The last two appointments I've made here, they had no record of. We figured out on the second appointment, I've been calling the wrong location!! Ahhhhh BUT they got me in both times without giving me a hard time. I bought my last car here and will go nowhere else, these guys are great!! Silly me. They have a new waiting area and it's beautiful. They also have snacks!! And coffee... or hot chocolate... or tea. They have vending if these don't float your boat. For snacks they have fruit, granola bars and fruit snacks! Mmmmm. Makes waiting less painful. I had my car interior detailed here and was a little disappointed because it didn't have that clean feeling when I got it back. The air freshner they put in it was strange and there was no shine or gloss. For almost 90 bucks, I want more. I want to see and feel like it got cleaned and I didn't get that. The other problem was I asked for a loaner for the day.... I got one but they wanted me to pay for it. Excuse Me? I spend enough money here and they shouldn't be charging for a loaner. However, those were the only 2 hiccups I've had. I will continue to come here for service because it's fair and they're professional, I just won't be getting it cleaned here anymore. read more

I had a "mini doll up" at Ralph Honda after winning a gift certificate for the service in a charity auction. I was thoroughly impressed. The staff was friendly and professional, and their attention to detail was also apparent. The interior of my car looks brand new! This is my new spot, and I will not be retuning for detailing work at a car wash ever again. read more

My brother bought a 2020 honda accord. They would not budge on price and wouldn't even throw in a couple extra oil changes for a $27k total purchase! Worked with Dave Moffett. My brother needed a car desperately and was sick of looking. If it was me , I would have walked out. I would never buy a vehicle from them myself. read more

My husband and I went into Ralph Honda today. Growing up in Greece we both have heard good things about Ralph. When we came in, David Moffett helpped us look at models. We didn't know at first if we were going to get a vehicle there at all. He was personable, friendly, and charismatic. He figured out with us what we needed before checking them out. He was patient and took his time detailing all of the features and accessories to each vehicle. Not only was he courteous and knowledgable when looking to find a match, but he also worked to get us an outstanding deal on the vehicle. We choose our red Honda LX 2020 CR-V today. We are happy with our purchase and the time Mr. Moffett put in to making our perfect car buying experience. Thank you Ralph Honda for having someone so reliable, relatable, and friendly on your team! read more

Ralph Honda - Car Dealers Near Me - Rochester, New York

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Ralph Honda has a terrible service department which mishandled a safety recall problem not just once, but twice! Customer care in the Service Department is incredibly bad. They continually messed up communications with me and blamed it on everyone else but themselves. They even blamed Honda Corp! If they hadn't wasted so much of my time, that one would have been funny. In contrast, Garber repaired the part under recall quickly, efficiently and with good communication at every step. Go there instead. read more

Ralph Honda is fantastic! My first experience was several years ago. I was returning a lease that I had initially gotten in PA. Even though they weren't making anything on the transaction, Steve Dambra and Zac Ralph were fantastic to work with, they went above and beyond. I told Steve that if I was ever in the market for a Honda again, I'd be back. We just found ourself looking for a new SUV, which brought us back to Ralph to look at the Pilot and Passport. The day we wanted to test drive, Steve wasn't available. He set us up with Chris, who helped us and answered our questions, knowing we would do the transaction with Steve. When I went to complete the paperwork for our new Passport, I met with Sean. It was just one more fantastic interaction. The experience this time was every bit as stellar as the first. If you're in the market for a Honda, Ralph is the place to go!! They are fantastic!! read more

First and foremost Corrine is a wonderful sales representative and I highly recommend working with her. She is sweet, kind and genuine which is hard to find in Car sales! She deserves 5 stars!!! She's the best - and others in sales are very responsive and respectful! On the other hand, the reason for 1 star (which truly is 0 stars) is in service - Steve Peccora and Terry Harrison are rude and condescending. They rip you off and if you ask for a second opinion they insult you and yell at you. I recommend taking your car to another garage. After explaining to Terry that Steve was condescending and just because we are female doesn't mean we don't know anything about cars. He decided to continue the condescending tone and when I googled the price of a part - since Terry didn't know - a comment was made to my mom "your daughter thinks she knows everything about cars". They argued with us about the extended warranty that we ot for! I have heard this complaint from other customers and employees that have dealt with Steve and Terry. read more

After I had have my car jumped, my '05 Civic radio had reset and needed a code. I called Ralph Honda for help, and told them I was having issues getting the code for the '05 Civic. They told me to come into the service center to be helped. I went in, and an older woman came to assist me. I explained the situation to her, and she was incredibly dismissive, first saying "An '05?! We have no codes for an '05!" I told her I had spoken to a man about it and he knew I had an '05 and told me to come in. She came out to see my car and radio, was very huffy and seemed annoyed with me although I was just asking for help. My radio is from a different manufacturer and had been replaced before I bought it, but this has happened before and I had been able to get the code years ago. She explained that the differing manufacturer meant they couldn't look up the code. Her explanations were incredibly rude and dismissive. I felt very unwelcome and felt like I was burdening her by asking for help. She offered zero guidance on where I could find this code from a different manufacturer and told me she had "no idea how it could be brought back to life". I called the man back on the phone while still in the parking lot, I think his name was Adam. He was very helpful and actually tried giving me guidance on how to figure it out, which is why I'm doing 2 stars instead of 1. Thank you, Adam, for being respectful rather than dismissive. Unfortunately, I will not be going back to this dealership under any circumstances. read more

Joe Lighthouse was a pleasure to work with while we were shopping for our first lease. He was knowledgeable, soft-spoken, easy-going, and was committed to finding a deal for us. He even allowed us to test drive the car that we wanted over to the competing dealership down the road so we could compare the cars literally side-by-side, which was a HUGE help. We didn't even end up going with the lease from Ralph Honda, but the experience was so pleasant and accommodating that I had to write a review to thank Joe and the other staff we met for all the help. Thanks so much! read more

Terrible service by Ralph Honda. Took my car in for a inspection, oil change and new serpentine belt. They ended up saying it needed new spark plugs and other additions (which is fine) but it ended up being quite a pricey service. I then had a long drive a head of me to Connecticut. Once down there my car would not turn on. AAA game and realized that both of my battery terminals (positive and negative) were not even close to being screwed back on which drained my brand new battery (had bought it 4 months prior). I then needed to buy another new battery. A few days later I realized the oil change they charged me for had not been preformed. My car still said I only had 20% oil life. This is completely unexceptionable and lazy. Will never return here. read more

I got my Honda a month ago and I absolutely LOVE IT!!!! I'm so glad that that I came here, I didn't feel rushed or felt like I was talked into anything! Elvis was such a sweetheart to both me and my son and didn't get annoyed that my child was getting a little impatient like little kids do he kept talking to him! But I told Elvis what I wanted and what I could afford and he went with it never did he try to get me into something I couldn't! Thank you so much Elvis you got a forever customer read more

Easily the most efficient and pleasant car leasing experience of my life (and this is my 4th)! Ventured to Ralph Honda from Buffalo (about 1 hour 15 min drive from our place in the city) after negotiating the entire lease deal over the phone. My salesperson was Mike Nacey and he was AWESOME! Very informative, professional and understanding. Best part was that in advance he explained EXACTLY what would happen in person on the deal day, and he was on point when I showed up. Paperwork was neatly organized and ready to go, and he did take my questions as I had them.*** It took me longer to drive there and back than it did to complete the paperwork and get a full overview of the vehicle - that's amazing! *** We were trading in another Honda lease vehicle so had a couple extra steps to the process but otherwise was pretty standard. OH AND AN AMAZING LITTLE FACT is that Ralph Honda (as of this review) is one of the few Honda dealers that is directly tied into the NY state DMV's computer system. That means you can transfer plates (like I had to) or get a new registration (like I did) ON THE SPOT. NO VENTURING TO THE DMV AFTERWARDS! Works for brand new leases as well. Amazing and time saving. At some point in the not too distant future my husband and I will definitely take on a second vehicle (likely when we buy a place in the suburbs) and if we go with another Honda then the FIRST place we'll consider for that lease (and likely stick with) is Ralph Honda. SO WORTH the extra drive out there from the Buffalo area. I'd give this place 6 starts if I could!!! read more

Sales department excellent. Place is sparkling clean, especially the bathrooms. Bad service experience. Condescending to say the least. Brought my car in after traveling a distance. Gave me a 6:30pm service appt and car was never looked at. Then told me would look at it next day. Basic service for 40k mile checkup. Not ready til mid afternoon. Problem they said was fixed popped up again after I drove out. Key fob. Said it was likely wegmans battery problem. A few other issues. They wont be seeing our family again read more

Sorry Ralph Honda, but you're losing a star for one important reason, your auto maintenance crew. I am not in anyway blaming the customer service for the auto salesman as I think all of them do a great job serving customers and making sure they are taken care of...the same can NOT be said for the auto mechanics. A week after I purchased the Mystique, the battery died. I would've thought that since they said they would inspect the vehicle, that the battery and engine would've been covered...guess not. After that incident, I thought I was free of problems after that, right? Not in the slighest! It turns out when I got the vehicle back, the air in one of the front tires deflated and left the car sinking at an odd angle. So they fixed one problem and caused another, meh at least it was free of warranty. Later on, that weather strip problem? Well even though I was under warranty, they wanted to charge me for the extra strips anyways. We reached an agreement in which I would pay half and he would pay half for the fixation of the strips. They were fixed beautfiully but really? I thought that the vehicle under warranty would mean they fix everything for F-R-E-E! Turns out I was mistaken because even after this, the exhaust busted and the license plate frame popped out. This time, they didn't try to get me to pay and just fixed all the issues that they found, which they really should've done in the first place. I'll give them credit that I bought the car the day it arrived at the dealership and they probalby didn't have enough time to inspect it...but twith the amount of problems I recieved, I'll service my vehicle elswhere. read more

Best dealership and service in town. I've purchased and service two Honda's with them now. I'll never go anywhere else, they remember me by name, they do everything they can to make me comfortable during our service appointments along with giving me a loaner car and working with my Honda care to get the best price on everything possible. I can't recommend these people enough they are hard-working, courteous and honest. read more

I've started coming here for my car needs (having an Accord and all, ya know?) and I really like their drive-up service station. You pull in and they're right there ready to roll with you. It's almost like an efficiently run urgent care. You walk in with a complaint. They note it and do their diagnostics, tell you what's up, and remedy the situation. Occasionally, your car will have to be admitted, but they do a good job and don't try to stiff you (a huge pet peeve of mine when I go to auto places and they try to get me to get x, y, and z for another $600). The salesmen (and women) on the floor are very courteous and helpful and will respect your privacy to browse if you say so. All the staff I've met so far are very nice. The waiting area is a small area with some coffee, a TV, water, and reading material. Overall, a nice, friendly, non-threatening place and I will continue to bring my car here for service as long as they keep doing what they're doing. read more

I just bought a 2021 Honda Civic sport, and my salesperson was Tony B. Personally, I am a black & white kind of person when it comes to making deals and I don't really like when conversations go in circles. Tony made it clear about what the price was and even though we were buying out right, he still gave me options to choose from ( leasing/financing). very pleasant to work with, and made sure we were well accommodated. So pleased with my new car !! read more

To my delightful surprise using their establishment for Honda repairs was mind blowing. They are not there to rip you off or sell you stuff you don't need. It's a very clean and accommodating place, unbelievably HONEST repair shop with friendly service, competitive prices, shuttle service and of course, cars for sale. The Honesty part sold me forever. Thank you! Honest places..... especially car repair service technicians are a rare find and I am truly grateful. Please don't change. You're highly valued! read more

Went through the trouble of scheduling and rescheduling an appt to test drive a car. In the meantime they sold the car I wanted. They didn't even bother to cancel my appointment. I went all the way to the showroom and nothing. The sales person I spoke to didn't even try and show me other vehicles. Disrespectful and a WASTE OF TIME. read more

I had a great experience buying a CR-V at Ralph Honda. Tony Bianchi spent time finding just the right suv for me. I felt no pressure and really appreciated his outstanding service. I would recommend this dealership. Very happy with my purchase. read more

Ralph Honda is the best! Manager Mike Morrell and salesman Steve Dambra were extremely helpful and great to work with. No pressure, very professional, felt very comfortable with process of buying new Pilot. Worked in our budget to get us the best deal! Would definitely buy there again ! read more

I love Ralph Honda! I bought my current vehicle their in 2007 and try to make sure I return for most routine service (oil changes, tire rotations, etc). Tom Martin was my salesman and he is attentive and says hello every single time I am in their for my routine service. Nice guy. The service writers are all great. I particularly love Linda because she is such a sweetheart and always seems to be happy that you are there. One HUGE plus is the free wi-fi in the waiting area. Not to mention the chairs are comfortable, there is always a decent selection of magazines, and coffee is available too. Great place overall! read more

1 is generous out of five stars, these people we're rude (mainly Steve who the said was in charge in repairs, overpriced and very slow to do simple repairs. When I asked, they wouldn't let me speak to anyone higher than the worthless Steve guy. No one will return my phone calls or emails. Stay far away from this dealership if you value good customer and acceptable pricing. read more

Worst customer service. Representative Steven said he would call me and forgot. Proceeded with saying that he was waiting for me to call him and realized it was HIS mistake and said he tried leaving a voicemail but mailbox was full and he mustve called the wrong number. (All excuses) This is aside from the disappointment of the service I had done to my car. He was not apologetic. I asked for a discount to compensate for his mistake and he refused to give me one until I asked to see the manager. Only then did he give me a discount (instead of calling his manager over because he knew he would be at fault.) Never again. read more

I have been to this dealership before with zero issues. However, this last visit left me very disappointed. I had a $5 off coupon for my NYS inspection. While waiting, I was told my cabin air filter was filled with mouse poop and that it definitely was a mouse because the filter was bent. She even went into detail about how my car would begin to smell because of this. I declined and said I'll replace the filter myself for a lot cheaper. I took the car back home and had my father take out the cabin air filter. It did not contain of any mouse poop but rather a few tiny pieces of leafs which is expected. Highly disappointed and I will be looking for a trusted mechanic to repair and maintain my vehicle instead of a greedy dealership just wanting to take their customers money. Corporations at its finest, folks. read more

I have now purchased 2 vehicles from Ralph Honda and my parents have also purchased 2 vehicles there. Ralph provides the best car buying experience in the Rochester area! Elvis is the salesman to see! He makes the car buying experience as easy as possible and always goes above and beyond for his customers! Once I decided on my new Honda Accord Elvis made the deal as quick and hassel free as possible and I was able to drive away in my new car the same day! I will be recommending Ralph Honda from now on and will only be buying my cars from Ralph Honda in the future! read more

Was a customer of the service dept from 2012 - 2016 for my new Honda Pilot. On a couple of occasions when going in for routine maintenance, it seemed like they were trying to sell me services the car didn't yet need. Their opportunity can start with their "free multi point inspection." On DOS 1/11/16, I went in for an oil change, the service manager then showed me a very dirty Honda Pilot HVAC filter that he claimed they had just pulled it out of my car, and offered me a story about mice and a cold garage. I know such things are possible with Honda Pilots and my garage in the Winter, but still this was a bit suspicious. I decided to play along since it was about due for replacement anyway and replacing it myself might be a bit of a hassle in the extreme cold. All to say that when taking your car to this Service Dept, as with any Service Dept, be sure to have your spidey sense turned on, cause who knows how corrupt they may or may not be. read more

Ralph Honda, and my salesman Joe Allbright made leasing my new Accord a pleasure. Joe was extremely knowledgeable and friendly and made the whole experience a breeze. I would recommend Ralph Honda and Joe to all friends and family. read more

I've used this dealership for service for 5 years, and have had issues with their service department prior for dishonesty, but now I'm done. Took my car in today for NYS inspection and was told my rear brakes and rotors, which were replaced by them in November (7 months ago), were completely rusted through and would not pass inspection. I stated that was impossible and if there was any kind of issue, it must be under warranty. They said they would check into it and call me back. On the call back, I was told they would cover the brake pad cost, but not the rotors because Honda will not warranty rotors due to NY winters, salt and rust. I would have to pay for the rotors, but (and I quote) "hey, the inspection is free because the charges are over $99". They also blamed the Covid pandemic and fewer miles on my car in the past 7 months (it seemed well rehearsed). First of all, they have no idea how often I drive... so I'm calling a scam on this one. My partner owns a metal shop and metal does not rust that fast regardless of the conditions they are put through. Unfortunately, I needed this to pass inspection otherwise I would have denied the service and picked up my car. I plan to trade in my Honda for a new one this year, but I will not use Ralph Honda for that sale or any future vehicle maintenance. I will drive further and use a more reputable Honda dealer. read more

great experience will be coming back to get a new car for my wife next and charles markham is a helpfully and nice salesman will be working with him again. read more

This dealership takes good care of you. I have bought 3 cars here and nothing but good experiences. They get you a good price and don't act clingy. The service department does a good job and I always feel good about bringing my car here. I do recommend this dealership. They are remodeling so their selection just got alot bigger. They won't haggle you either. read more