***RUN...DO NOT WALK...AWAY FROM THIS COMPANY (or else you might literally be walking)*** *Unfulfilled Reservation at Lehigh Street Location, 14 hours Without a Resolution or Transportation, Unprofessional Conduct Dear Enterprise Customer Service, I am writing to escalate, once again, a growing failure of service regarding our confirmed reservation (#2087408718 on June 12, 2025) at your Lehigh Street, Allentown, PA location on June 20, 2025, which as of this writing remains unfulfilled after 7 hours of attempted resolution. We are still stranded without a vehicle, with no communication from your team, and no one empowered to assist us despite the reservation continuing to display as active in your system. This is now beyond an inconvenience -- it's a complete breakdown in responsibility, response, and respect for your customer. As previously detailed to your customer service team: * We were contacted the day of our reservation by a branch employee, David, who informed us the reservation could not be honored due to overbooking. * He stated "I have no solution for you," and "corporate will not do anything to help." He was condescending, interruptive, confrontational and repeatedly grossly unprofessional. * When we requested contact with a supervisor, David responded: "You can email [the regional manager]. I'm done," and hung up on us. * We had to seek out further help via the corporate customer service hotline. Gina reported the issue would be escalated, and that a regional manager would contact us within an hour. That never happened. * Corporate customer service (Karen) later informed us that regional managers are given 48 hours to respond, which is wholly incompatible with our need for real-time resolution. As of now -- 14hours later -- we remain without transportation, without support, and without a clear path forward. We've been told we cannot speak directly with the regional manager, and that we simply must wait. Meanwhile, our trip has been delayed, our plans derailed, and our time completely disrespected. We demand; 1. Immediate, real-time intervention by a manager or senior leader to resolve this and restore service. 2. Full accountability for David's dismissive, unprofessional behavior and failure to uphold basic standards of customer service. Rather than be solution-oriented and professional, David added insult to injury. 3. Appropriate compensation for the 7 hours (and counting) we have spent attempting to resolve this issue, as well as the larger disruption to our schedule and plans. 4. A formal response detailing how your escalation procedures will be improved to ensure future customers are not abandoned in the same way. This experience has now spanned nearly a full working day. We've exercised patience, made repeated attempts to work through proper channels, and been met with silence and blame-shifting. At this point, we expect far more than an apology -- we expect meaningful action. We strongly urge your team to treat this matter with the seriousness it warrants. *In response to Enterprise statement below: We have tried to contact Enterprise as stated above and we are told to wait for a call back. It has been FOURTEEN HOURS and NO ONE HAS BOTHERED TO CALL US WITH AN UPDATE and we are STILL WITHOUT A RENTAL VEHICLE which was CONFIRMED weeks ago. It was not an open ended reservation. read more

I had rental troubles with the Alamo located at the Allentown Airport and was promised a minivan by Enterprise's call center. Unfortunately, the rental location we were poised to pick up at did not have the vehicle we were scheduled to get so Jared Everett helped out and got us set up with another minivan at the Quakertown location with the same rates (even as young drivers picking up the rental same day). Thanks yall read more

I am still waiting since August for a refund on the gas I put into when I received the car empty. Called corporate, they said get in touch with the location. Did that, no answers on phones. Went there face to face on October. Said they will take care of it. Nothing so far. Crickets. read more

Yesterday was the end of a weird and difficult experience with an insurance company that was paying for my car repairs and car rental from an accident on 11/10/17. No one was injured and it wasn't major; however, I have never felt like I have been so incredibly "strung along" by another insurance company. So when I got to Enterprise to return the fabulous GMC Yukon they gave me to rent, I learned that the rental had not been authorized past Friday --- which was interesting as the adjuster had to come back out on Friday to look at my car in the shop there was a $60 balance on the claim and I could not find anyone at the insurance company's corporate office to extend it by a day. They even tried reaching the adjuster. Then someone else at the insurance corporate office suggested I keep the rental. I explained to them that would result in over $120 more for their insurance company. I felt like I was in the "Twilight Zone". (Yesterday's date was 12/9/17 by the way). Christopher, the outstanding, experienced, professional and very helpful Enterprise agent extraordinaire helped by giving me a polite gesture to end the call. He saw that I wasn't going to get anywhere and they would take care of billing the insurance company. He also dealt with my frazzled exasperation so nicely. We had snow and I always get rental cars cleaned inside and out prior to returning them. I couldn't yesterday. He dropped me right off at my car and offered help with my belongings. I definitely recommend Enterprise on Lehigh Street in Allentown. And if you are able to interact with a Christopher, it's an extra bonus!!! read more

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Tried to reserve a car while I was stuck in Allentown due to my car breaking down. Was left on hold indefinitely.

4/25/22 SO FAR A PLEASANT EXPERIENCE. I needed to rent a simple car for a week and easily was able to make the reservation online. I have rented 15' box trucks from this location in years past with no problems. I finally signed up for the ENTERPRISE PLUS & the next day I received a free upgrade. When I rechecked my booking a few days later with the Free upgrade it was cheaper so I made a new reservation and saved $65. The pick up process was super easy and quick. NICHOLAS was very nice & helpful (and TALL! LOL) When he asked which car I wanted I just said whatever one he can fit it will do. HAHA We did a walk around of the car, I pointed out some things to make note of and he took it for a quick cleaning. 5 min later I was on my way. I am scheduled to return the vehicle in a week and hope it is just as smooth. Will finish my review at that time. Thank you Nicholas again for the easy pick up of the vehicle. read more

DO NOT RENT FROM HERE !!! DO NOT RENT FROM ENTERPRISE PERIOD !!! ALL THEY DO IS FUCK UP YOUR RESERVATION, CAR YOU CHOOSE AND CANT EVEN RETURN THE CAR WHEN YOU LEAVE IT FOR THEM WHERE THEY TOLD YOU TO LEAVE IT !!! THIS LOCATION TAKES THE GOLD MEDAL FOR MORONS! Rented a car a few days prior and choose a luxury vehicle. They showed up with a piece of shit Dodge Challenger. In what fucken world does a Dodge Challenger qualify as a luxury vehicle ?!?!? Why the fuck even give the option for a luxury car if you don't fucken have a luxury car to rent out?!?!? So now I am only supposed to have a $50 deposit. Guess what it is now ... $300 fucken dollars. Since when does a $50 deposit go to $300 for a piece of shit Challenger??? Picked up another rental from another shit Enterprise location not even a few weeks ago and guess what $50 that's it. Next I specifically asked the girl that dropped off the car do I have to bring it back or can I leave it there ? I was told I could leave it there and just to call. So later that same exact day I brought it back and left it at the spot I picked up the car. I called them that day and told them it's back and has 3/4 of a tank which was significantly more than I got it with. So now today 3 days after I called and left the car Brandon calls me about when am I bringing the car back. What the fuck are you talking about bringing the car back?? I left the car at the same fucken place I picked it up the same day I picked it up and I called you to tell you this !!! The fucken incompetence at Enterprise is outstanding. It's not just isolated to one location. It's a national coast to coast view of the poor service and management they have. NEVER RENT A CAR FROM THIS LOCATION ESPECIALLY!! YOU WILL ONLY REGRET IT AND NEVER RENT ENTERPRISE AGAIN IF YOU Have other options. They will gladly disappoint you in ever single possible way !! read more

Had no choice but to rent from here as the dealership I go to uses them for loaner cars. the car they gave me reeks like cigarettes to the point I smell like it after driving. I can't even use the air conditioning or heat because the smell is so much worse through the vents. read more

Go to their sales division at this address and see Ayana Brown!! She will go above and beyond to help you find the car you need. Enterprise sales is the ONLY way I'll ever buy a car again. You get a car that's practically brand new, well maintained, certified & inspected, and it's at KBB pricing. They offer many finance options at competitive rates. I would never buy brand new again and I'll definitely NEVER go to a dealership. Enterprise Sales on Lehigh street. See Ayana Brown. You'll be so happy you did. I'm thrilled! read more

Enterprise Rent-A-Car - 2010 Outback, LOW mileage, and at KBB price. - Car Rental Near Me - Allentown, Pennsylvania

Somehow they messed up my reservation thru insurance company and changed the rate. After fixing the rate they gave me unclean car with stains all over the seats. I don't recommend this place. read more

I used them at the recommendation of my insurance company after someone hit my car. Huge mistake! Atrocious customer service, no communication and they made a fiasco out of a simple insurance claim then left me to sort it out. I would never use them again!! read more

Well I would of gave them 5 stars but now they don't deserve not even 1 star but it won't even let me get passed without posting a star I rented a car from them for 2 weeks didn't move it for 3 + days because of snow returned it with no issues and 12 hours later there and issues to remind you I walked around with the employee and she sent back my refund and to find out there taking more money from me 500.00 when they already took 659..57 and didn't bother to call or mention to me I called numerous times 14 to be exact and finally I get someone and asked for the person I was dealing with and they said he was busy with a customer never said hold on he will be right with you this other guy he never mentioned they were taken out more money from the account so as of this point I will never rent from them or let a family member or friends to that matter because there sneaky and your not getting over on me. read more

I had a problem with enterprise about the cost of a rental and enterprise got the record straight and refunded all the money that I paid them because of an error from the person who brought the car to us. Thanks again Enterprise, read more

Enterprise was unable to fulfill our original reservation for a cargo van and we ended up having to rent a box truck which was much more than we needed, so our initial experience did not get off to a good start. In fairness to Enterprise, all the rental companies we called, thinking we would change our reservation, were experiencing a shortage of vehicles during that week. Upon returning the vehicle, my husband (unfamiliar with the area) took a wrong turn and got lost. Thinking that we would not be able to return the truck in time and incur additional charges & still upset that we had to rent a much larger vehicle, we contacted Enterprise. Emilio, the Assistant Truck Rental Manager at the Allentown location, was very patient and kind. He stayed past closing time to help my husband navigate his way back and assured us that we would not incur any additional charges. We appreciated his willingness to talk my husband through the directions and stay on the job for an extra 1/2 hour. Our experience with him is the reason for this positive review and based upon this experience we would rent from this location again. read more

Had a very easy time renting a Premium SUV which is super hard to nail one down in the Valley. They were very courteous and helpful with my reservation and I was very happy with my rental. Will definitely be renting from them again! read more

Overbooked reservations and had no car available. Made reservation on 5/15/2018, confirmed it on 5/29/2018 for pickup on 6/3/2018, reconfirmed on 5/31/2018. Got dropped off on 6/3/2018, and ride left. They told me they had my reservation but no car available. I showed them all the confirmations and told me they overbook. Nothing made sense as I had reserved three weeks back. Had to walk home 3.5 miles which they really could care less. "Treat you like family", I think not. Miss the basics, they take reservations but they don't appear to keep them. So you take a risk reserving a car here. read more

Satisfied customer loved the customer service, was beyond great Braheem ingalls helped us get into the right car that was great for me an my family keep being great man I wish you nothing but the best. read more

I went there for a Mid- size SUV. They started to give me a run around saying I wasn't in the system when I was. I was in a car accident and got free rental through my insurance. They had me waiting 30 minutes then they said one just st came in it would be extra 25 minutes before I get it they had to wash it. Then they said here well give you guys be. It was a tiny small suv I said I asked for a mid size one. They said this is the only one they gave. BULLSHIT! I passed 20 mid size SUVS. they are unorganized and give you run around and unprepared. And when I got the car they made me walk in the far back lot and the guy said he couldn't find it and the gas was on empty ! read more

I am a regular at their 13th Street location. When they had no record of an online reservation I had made and no car to offer I was sent to the Lehigh Street location. As with most Enterprise locations, the folks are usually friendly and helpful as were the folks at Lehigh Street. Because I had (according to them) no valid reservation, I was charged a higher rate. But I needed a car ASAP and their rep did lower the rate somewhat because I am one of their members. I only give the experience 3 stars b/c of the poor treatment I got from the female rep at the 13th Street location and the fact that their online reservation system seems to be problematic. While I like doing business with Enterprise and will continue to do so in the future, I have had a number of problems with their online reservation system and HIGHLY recommend that you PRINT OUT your confirmation. I have made a practice of copying down my confirmation number and have twice found it not to be enough. read more

Two week rental,.Evon was professional. No surprises.Great experience all around. Jim

I bought my dream car from here three weeks ago and I love it. Lindsay is such a great help as well as the rest of the staff. She really took the time to get to know what I was looking for and provided that. I'm very happy with them. read more

I had a wonderful experience with the car sales department. I purchased my new car with them. Friendly atmosphere mixed with no haggle pricing made for a stress free transaction. read more

Be prepared to wait! Business model is not geared towards the business traveler, but my company requires i use them for my travel. Often understaffed, and those working there are young & inexperienced. read more

I would give 0 starts if I could. I made a reservation for a week rental on Sunday afternoon for an economy car. Called me to confirm and said they do not have that size and should get some Monday. I called Monday at 8am - no cars until that afternoon "hopefully" - Called back at 1:30 and they put me in as a pick up at 5 - it was snowing and sleeting so I asked that when the car arrives to call me and I will come right away (earlier than 5) - no one called - I did not go SINCE I DONT HAVE A CAR...assumed they did NOT get the cars in they expected to since they were questioning it all day and Sunday. Call today (Tuesday) at 10am - they said I should have come at 5 - even though I was awaiting a confirmation call. Said I could get in at 4pm today but the rates have tripled since I made my reservation. She was nice and said she would honor my original rate but using a Debit Card would be a $350 deposit (it does not disclose this on anything you fill out to create a reservation) - I will just use Uber rather than be charged twice the cost of the week rental. I will not bother with this location again. Unable to keep to commitments or confirm when vehicles arrive. If I reserve at 12pm sunday, why should I be penalized for not being able to show up first. Ever heard of "dibs?" read more