We went to the rental company with a reservation that we had unknowingly booked for the wrong day…read more Keisha was amazing and found a rental car that we could use for the day. She had a great personality and was very accommodating!!

"This rental company attempted to charge me for pre-existing damage that was clearly documented…read morebefore my rental. I had proof and they reversed the charge, but I want others to be aware and take photos before and after."

Did an online reservation on the way to the location... My car was ready as soon as we finished…read morepaperwork!! Customer service was friendly and quick. Only downfall was I rented the vehicle for two days (monday to Wednesday)didn't need it the two days after all) so I returned it a day early (Tuesday around 2:30 pm) the ladies told me it would be ok to turn it early I wouldn't be charged the extra day!!! When I returned the car, I got charged till Wednesday regardless because it was after 11:00 am. Would of been nice to know that before than, I would of turned it on Wednesday as scheduled!!!

This is how you send out a rental car? No time to wash it? Pathetic...this explains your 2 star…read morereviews total...obviously no manager who cares works here

I have been renting from Enterprise for over forty years. It is my car rental agency of choice…read more This location is the largest and busiest one I have ever been to. I have rented cars from them several times just in the past two months, a couple rentals were one way to other locations. Their online reservation and check-in makes the process very easy. It is highly recommended that their online check-in is used prior to arrival since this will speed up the rental process at this busy location. They still have their pick up service, so if you need a ride, it is very convenient and a phone call away. Employees are very polite and efficient. They always seem to try to expedite everything so you can get into a rental car and proceed with your day. The cars are maintained and appear clean before they are sent out.

Very well deserved rating…read more After getting into an accident my insurance lemonade set me up with them to get my rental car, the first person I talked to told me I had to go to a DMV kiosk to get my my drivers record (since I'm waiting for my driver license replacement) cool I did that, turns out that wasn't the case. Fine, I got to the DMV and get my records and a driver license replacement again so I can have a temporary one, after spending $110 in Ubers in paperwork , they tell me know that they need a physical debit or credit card. I mentioned to them that I was traveling and I don't have either only digital and any money they need I can provide. Nope, you don't have a physical card forget about your rental. All employees talk like they could 2 f. If the business drowns, they don't show not 1 bit of effort for customer support. Each person I talked to in here did not care about anything I felt like I was talking to walls. The business could die tomorrow and they could care less needless to say, I got a rental through Turo. As fast as just searching what a wanted and paying for it. Please DO NOT GO HERE. POOR CUSTOMER SERVICE POOR COMMUNICATION SKILLS I will reach out my insurance to consider dropping them as providers.

Great place if your a crook. They do not do a thorough background check. To see if your license is…read moresuspended and rent cars to people with no license.. Such as Lakresha Nguyen. Cash upfront no questions asked they just want the money and then report you later. They don't care if you get arrested just as long as their car doesn't get towed. Money 1st. Sued later...

THE WORST RENTAL EXPERIENCE EVER!!! The car they gave me was…read morea crown Victoria that was used and abused inside for 40$ a day. This car broke down a mile away from the lot. They picked me up and made me wait over an hour to be driven to LANCASTER to pick up another car. The car that awaited me was missing the drivers side rear view mirror, no air conditioning, no gas, and dents and scratched paint. The sales rep said he would give me a discount and a free day but charged me the same exact price on paper. He also noted on the paperwork that I'd get 40$ more back after the rental. When I returned the c ar the owner told me I was late getting back and that I owe for an extra day and that I get the minimum deposit back. The sales rep just stood there and said sorry!! DONT GIVE THEM YOUR $$! YOU'LL GET RIPPED OFF!!!! DONT DESERVE ANY STARS!!!

My car was totaled and I use them through my insurance. I found them to be a super friendly stuff…read more It was a super quick and easy process. Receive my deposit back right away. Overall great experience would recommend them.

I reserved a vehicle and didn't have the vehicle I needed at the time of pickup. They surely did…read moretake my payment right away when I reserved it online though. Now I have to wait 7 days to get a refund. Now I have to scramble and find another car rental place for the vehicle I need. Save yourself the headache and go somewhere else.

This location is by far one of the best I have been to! Alex is amazing! He runs the store on his…read moreown and is genuinely great at his job. The area is cleaned, they have many options and offer pick up service!!!!! I will definitely be back!

My experience at Enterprise was great! I initially got a rental for a few days, but because of…read morecircumstances, it extended to 3 weeks. The communication was excellent and they were very patient with me calling every few days to extend the time. Everyone was friendly and professional. I would highy recommend this Apple Valley location.

Worst car buying experience I've had EVER. Wanted to outright purchase a vehicle they had, paying…read morecash. They spent the entire sales visit trying repeatedly to make me fill out a "credit application". I didn't need credit, they didn't need my credit info. Then 2 months later still have no title, no registration, find out they have had it over a month, never called and the reason they had it was because they put themselves down as lien holders when I paid cash in full. Don't know what game they are playing but never doing business with this shady group again.

Fast, friendly and the cars are always clean and reliable. I never have to wait long for my carread more

I initially rented from the Father, the franchise owner. However, when renewing a needed rental due…read moreto my car still being "in the shop". The daughter quietly more than doubled the rate for the rental. Totaling over a thousand dollars a for what should have been a couple of hundred. She heard an accent and thought that she could stick it to a tourist. I have lived and rented through all of the companies who have come and gone in the HD for some 35 years now. Never have I ever experienced such outright scamming and deceptive practices. I would highly recommend that everyone avoid renting from this location and consider Enterprise or any other available rental company. You will be gouged and when you draw attention to the scandalous act such as this. Get only response was "you should have caught it",; no accountability or remorse for her egregious actions. If needing a rental, Avoid Avis, If you're an out of town renter, get ready to assume the position should you foolishly choose to rent from this location. Not even airport rental companies would run a scam as bad as this. Best to simply avoid the entire negative experience and go elsewhere Avoid like the plague You'll be glad you did. Ridiculous attitude, sad too. The family seemed nice. But the daughter shows no remorse for her actions. Just best to avoid them. Again, you'll be glad you did.