Such great customer service... They are fast and polite... I'm always in and out in a Jeffy...read more

Very disappointed with the customer service at the Victorville Enterprise location. I waited over…read morean hour just to exchange a truck because it had mismatched bald tires. During that time, at least six different employees looked at the clipboard showing I was next in line. Each one set it back down, said they weren't handling exchanges, and walked away to the back office or outside without offering any help or letting another employee know I was waiting. When I was finally helped, I wasn't given any options for a replacement vehicle. The attitude I received felt like, "You get what you get." The lack of urgency, communication, and customer service was extremely frustrating, especially with so many employees on duty. I expected much better from Enterprise. This experience left me very disappointed, and I hope management addresses the lack of customer service and accountability at this location.

We went to the rental company with a reservation that we had unknowingly booked for the wrong day…read more Keisha was amazing and found a rental car that we could use for the day. She had a great personality and was very accommodating!!

"This rental company attempted to charge me for pre-existing damage that was clearly documented…read morebefore my rental. I had proof and they reversed the charge, but I want others to be aware and take photos before and after."

I reserved a vehicle and didn't have the vehicle I needed at the time of pickup. They surely did…read moretake my payment right away when I reserved it online though. Now I have to wait 7 days to get a refund. Now I have to scramble and find another car rental place for the vehicle I need. Save yourself the headache and go somewhere else.

My car was totaled and I use them through my insurance. I found them to be a super friendly stuff…read more It was a super quick and easy process. Receive my deposit back right away. Overall great experience would recommend them.

Fast, friendly and the cars are always clean and reliable. I never have to wait long for my carread more

I initially rented from the Father, the franchise owner. However, when renewing a needed rental due…read moreto my car still being "in the shop". The daughter quietly more than doubled the rate for the rental. Totaling over a thousand dollars a for what should have been a couple of hundred. She heard an accent and thought that she could stick it to a tourist. I have lived and rented through all of the companies who have come and gone in the HD for some 35 years now. Never have I ever experienced such outright scamming and deceptive practices. I would highly recommend that everyone avoid renting from this location and consider Enterprise or any other available rental company. You will be gouged and when you draw attention to the scandalous act such as this. Get only response was "you should have caught it",; no accountability or remorse for her egregious actions. If needing a rental, Avoid Avis, If you're an out of town renter, get ready to assume the position should you foolishly choose to rent from this location. Not even airport rental companies would run a scam as bad as this. Best to simply avoid the entire negative experience and go elsewhere Avoid like the plague You'll be glad you did. Ridiculous attitude, sad too. The family seemed nice. But the daughter shows no remorse for her actions. Just best to avoid them. Again, you'll be glad you did.

I visited this location twice this month and have experienced very horrible interactions…read more I work for Lyft/Uber and when I dropped off a rider at this location the staff was very unprofessional. One employee parked a vehicle vertically near the entry way towards the front of the main entrance. The vehicle was blocking other vehicles entry and exit way. After I struggled to park the car due to the White SUV refusing to move the vehicle, I proceeded to reverse & exit but the driver in the car stopped. He then began having a conversation with another employee casually while she leaned on the driver window with no intention to move out the way. She began yelling at me once I carefully backed up due to the other vehicle not moving and causing great difficulty. The employees began yelling aggressively at me. I explained to them I had to maneuver around them in order to exit due to them blocking the road. The staff here is blatantly rude, disrespectful and do not care about the customers or the company's partners. The rider was very uncomfortable after experiencing this incident. I will be reporting this to the regional manager and corporate for further assistance.

No sense of any form of customer service Vehicles are…read morepricey given their many many miles

Great experience quick check out with the vehicle I reserved online lady at the front desk was…read morekind, helpful, and very soft spoken would rent with them again if needed:)

So easy to work with friendly, well organized, and that was enough for me i've used other rental…read morecar services so I have enough knowledge to compare. It's out there.

Last February 2023, I was on my way to visit my dear friend at her mansion home up north in Nevada…read more I was here at Enterprise Hesperia picking up my rental car... ended up with a Nissan Kicks... very cool compact SUV! Love it! Yesterday on 03/30/2024, I was here to rent again on a rainy day first time ever holding an umbrella when picking up my rental car LOL. Hilarious!!! Anyway, I ended up with a really nice 2023 Ford Escape SUV for my Las Vegas and Scottsdale road trip... very spacious and comfy. First time ever... I don't shift the gear, I dial it LOL. It offers a different driving experience that's for sure. And it's a hybrid! Btw, they gave me a free upgrade from Compact SUV to Intermediate SUV... sweet! Thank you, thank you, thank you!!! As for service, it is always superb. Thank you so much T (from Feb 2023) and Charlene (from 03/30/2024) for the above and beyond friendliness, hospitality, and service! They got me at hello LOL. I am lifetime Enterprise customer. Keep up the excellence in all that you do!

Update: Well, after my first review, Enterprise has now…read moreretaliated against me with a bogus $1,115 damage claim. The car was a 2024 Nissan Altima that already had dents and scrapes when I picked it up -- including a dent low on the back left side. The employee even told me it was "all marked in the system." I had the car less than 24 hours before returning it because it was in terrible condition: it reeked of marijuana, the washer fluid didn't work, the tires thumped, and I could even feel something off on the right side while driving. Now, Enterprise's Damage Recovery Unit is claiming I caused damage in an "accident." Their own paperwork says the "point of impact" is unknown. They're even showing a warning light supposedly tied to the front left while pointing to dents on the back left. Which one is it? None of it adds up. I have a clean driving record -- no accidents in years, I don't speed, and I barely even drive. If there had been any accident, the 2024 car's own onboard system would have recorded it, and I would have called AAA or my insurance immediately. There is no such record, because nothing happened. This feels like harassment and retaliation for leaving an honest review. I will never rent from Enterprise again, and people should think twice before trusting them.

Great place if your a crook. They do not do a thorough background check. To see if your license is…read moresuspended and rent cars to people with no license.. Such as Lakresha Nguyen. Cash upfront no questions asked they just want the money and then report you later. They don't care if you get arrested just as long as their car doesn't get towed. Money 1st. Sued later...

THE WORST RENTAL EXPERIENCE EVER!!! The car they gave me was…read morea crown Victoria that was used and abused inside for 40$ a day. This car broke down a mile away from the lot. They picked me up and made me wait over an hour to be driven to LANCASTER to pick up another car. The car that awaited me was missing the drivers side rear view mirror, no air conditioning, no gas, and dents and scratched paint. The sales rep said he would give me a discount and a free day but charged me the same exact price on paper. He also noted on the paperwork that I'd get 40$ more back after the rental. When I returned the c ar the owner told me I was late getting back and that I owe for an extra day and that I get the minimum deposit back. The sales rep just stood there and said sorry!! DONT GIVE THEM YOUR $$! YOU'LL GET RIPPED OFF!!!! DONT DESERVE ANY STARS!!!

I booked a reservation on line and I was asked to pre pay for it so they could guarantee the type…read moreof car. Five minutes later I decided to cancel the reservation and I called Customer Service and was told I will have to pay $50 fee for cancelling. I was told since I pre-paid the $50 charge stays. I literally cancelled 5 minutes later and I have the emails to prove it. never Budget again.

I have rented cars from this location several times and I've been very pleased with the customer…read moreservice. Unfortunately, this last time left me thinking if I wanna go back to budget. I called the main number to return the car the day after Thanksgiving. The gentleman told me they were open, so I filled up the car at the gas station and proceeded to return the vehicle. They were closed so I drove home and returned the car the following day. The lady at the Customer Service counter wanted to charge me extra for a tank that wasn't full and claimed that I had pets in the car. She found a single long hair on the floor. Now, if this wasn't petty, I don't know what is.