Did an online reservation on the way to the location... My car was ready as soon as we finished paperwork!! Customer service was friendly and quick. Only downfall was I rented the vehicle for two days (monday to Wednesday)didn't need it the two days after all) so I returned it a day early (Tuesday around 2:30 pm) the ladies told me it would be ok to turn it early I wouldn't be charged the extra day!!! When I returned the car, I got charged till Wednesday regardless because it was after 11:00 am. Would of been nice to know that before than, I would of turned it on Wednesday as scheduled!!! read more

This is how you send out a rental car? No time to wash it? Pathetic...this explains your 2 star reviews total...obviously no manager who cares works here read more

Hertz Rent A Car - Car Rental Near Me - Apple Valley, California

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Today i went and Maddie helped me and my mom out, she was very kind, and attended us fast! great customer service and expierence overall!

So here's an update... SMH! Absolutely Unbelievable!!! So we were charged $381.00 then today they charged another $26.74!!! When the entire bill was supposed to be for $305.77. Someone apparently needs to go back to school and redo their arithmetic!!! Mercy!!! So yeah looks like we are going to have to deal with this in person @ 8am first thing tomorrow morning. Hertz needs to stop messing with people's money just to inflate their value read more

My husband had a medical emergency whilel Ubering With an Apple Valley Hertz car. He was taken by ambulance to the hospital and wasn't released till four days later I went to their office Monday morning and inquired about getting the car that was impounded because of his health issue and getting our things back here. we are four days later and they still have not picked up the impounded car And retrieve my things. Meanwhile, here I sit and I'm gonna be charged for every day of impound fees which are quite expensive and rental fees. I think it's their way of just gouging me knowing that I have a medical emergency financially our family isn't that stable and now I'm gonna have to pay these exorbitant fees because they lack the integrity of picking up the car from impound, I will never ever ever ever went from Hertz again they have no compassion and all they wanna do is gouge you read more

I love hertz! I rarely have an issue and when I do, it's taken care of immediately. My cars are always ready to go when I arrive, Meaning I do not wait long at all. I've rented a wide range of cars from Hertz and my car my favorite is the Tesla's. The staff are very knowledgeable and do everything they can to help you out. If it's something they can't do then customer support is not to bad. read more

Hertz Rent A Car - My rented birthday ride from hertz! - Car Rental Near Me - Apple Valley, California

I have 5 Star Status at Hertz and let me tell you, it doesn't mean anything at this location. I reserved a car, get there to pick it up and it's absolutely filthy, SO MUCH DOG HAIR, I asked for another vehicle, she told me I'll be charged to upgrade. I reserved a Small SUV not even a cheap economy car. I have 5 Star Status, I should be upgraded for free when available anyways. Maddie had the WORST ATTITUDE and DEMEANOR EVER. Literally, Hertz, get rid of her. She is a risk to your company because she does not care about her job or customers. She clearly hates her job and is not down to provide good customer service. Her misery was eluding in how she treated me, other customers, and her poor coworker. I was renting a car for pleasure so I didn't have to try my brand new Lexus out of state. Maddie acted like I NEEDED Hertz. Nope. I'll be giving my business to Enterprise moving forward. Left without renting. read more

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I thought this was going to be a great rent a car business because I used it through AAA however AAA charged me 300 and something dollars when my husband went to get the car and picked it up. It was $999. Absolutely ridiculous. They charge us insurance when we had our own insurance. They gave us a leftover car that had dents in it And 60,000 miles over the worst Hertz I've ever had Rent-A-Car never use this company again and I tried to talk with them and reconsider their contract on the Rent-A-Car. They said they cannot reimburse me. Totally unprofessional business I will recommend enterprise. My business from now on. read more

We rent here every 3 months, it's close too our home, the people are just awesome and helpful, most of the cars are new to me, and I'm not into technology much, but they walk me thru how to start the cars, and anything else I have a question with, the cars are mostly clean, and if they don't have what I reserved, they give me a free upgrade which is way cool, I used to go to Avis and Enterprise until I found out how close this Hertz location was too us...I will continue to rent here every 3 months, and I didn't notice anyone rude as the other reviews said. Check it out for yourselves, reviews are not always correct, and maybe some customers are the rude ones.. read more

I'm not giving this place any stars, I just have to give it one to post this review. Christine, the manager at this location, is massively rude and unhelpful, as well as unprofessional. She canceled my reservation without my okay to do so. She stressed my mom out right before Christmas. I will NEVER be doing business with this company again. There are also stories about how they screw their customers over by claiming erroneous unpaid fees and repossessing cars at the renters expense. Oh and Hey Hertz, it's discriminatory to require people to have a major credit card to rent your vehicles. Yeah I said it. Some people can't afford to have a major credit card, guess you only rent cars to rich people huh? Go fuck yourselves Thanks for stressing my mom out and adding all this lovey stress to our Holiday. read more

I rented a car here a few times and had good cars and service. I needed to return my car today and they close at 6 PM. Traffic was terrible closed and I likely was not going to make it on time. One more thing, they have no key drop so there is no way to do a Night drop. I was distraught. I caught a few green lights and called Apple Valley HERtZ and said I would be cutting it close. I arrived at 6:01 and the door was locked. Argh! But then they unlocked it and checked the car in super fast. Thanks Apple Valley Hertz for making a long time HERTZ customer very happy. read more

I'm never renting from Hertz again. Apple Valley location. What's the point of reserving a car days in advance, and then when you go to pick it up, they don't have that car (or anything similar). They tried to bump me up to a bigger car (at $100 more!) No discount offered. Nothing. Had to wait an hour for a Lyft driver to pick me up and drive me to ANOTHER Hertz location where they had a car, but it was still $30 more than what I had originally reserved it for. TERRIBLE business practices. read more

Long story short we had several issues that cannot be resolved in office or through customer relations. You have to do it via email. This is unacceptable in resolving issues with customers. It's a big run around, everyone tells you something different. Never again renting from Hertz. I normally rent from Enterprise and it was a mistake to try Hertz read more

Amanda helped get me a car with a car rate I was in need of a rental while my car was in the shop. I was taken well care of thank you for making everything so easy. read more

do not go here completely rude and district manager christin will read email and not respond. this place should be shut down if they don't care about customers by the looks of most of the reviews! i recommend you go elsewhere to get a rental. read more

I tried to pay with debit card and they wanted to run my credit score!!! This is completely abusive! I will not let them to run my credit score just for rent a $50 dolar car!!!!! Also the customer service representative was very rude, and finally I have to wait a long time! Next time I will use Enterprise again! read more

I am currently at the Hertz Rental car in Apple Valley. I made a reservation over a week ago for 10 am. I have not even been waited on yet. I have 4 people still in front of me, with reservations, and they have no cars available. They are understaffed with two people waiting on customers, gassing cars, and cleaning cars. This is ridiculous!!! Do not come here...0 star rating. read more

Hertz Rent A Car - Car Rental Near Me - Apple Valley, California

Terrible customer service. Made a reservation saturday, came in and they didn't have a car. I returned a truck and they didn't tell me where to get the right gas for it, so it was difficult finding a gas station where they had the right kind. No communication prior to the information on the trucks gas requirements. They charged me for a full day for a car I didn't even get to drive home. I asked if they could call victorville for a car and all they said was they could give me the number. No help from them at all. I will calling corporate and letting them know of this terrible experience. Do not rent from Hertz. read more

Last night, my Boyfriend and I returned our car rental not then realizing my Boyfriend's wallet was in the center console... Once realized, we called Hertz and asked if they could wait 5-10min for us to get back to their shop to grab his wallet before they closed. The woman on the phone was extremely rude and refused to go along with our request. "We close at 6pm and once the door is locked, we don't open it again until 8am tomorrow." (My Boyfriend leaves for work at 4:30am) My Boyfriend had to drive to work this morning without his wallet and I had to jump through hoops to get there this morning to get it all because someone simply refused to be kind. (My Boyfriend drove my car to work) We will never be using the Apple Valley Hertz again. (The rude employees name was Jasmine) read more

Called Enterprise yesterday am. They said to come by between 1 and 2 pm for rental car. We asked for a mid size pu and they said they had to have it moved to Hesperia so it won't be there until the afternoon. At 3pm they don't have a pu. Not only that, they don't have ANY vehicles that we could rent. Needed a vehicle to replace a car being repaired for an accident. Rental vehicle needed for 6am commute. Called Hertz and they had several vehicles to choose from. Destiny Carter took care of us. Thanks Hertz! FU Enterprise. read more

Beware they have a catch 22. If you pre pay with a DEBIT CARD they will Charge you the the rental fee. But once you come to pick up the rental car you can't rent a vehicle unless you have a credit card to pay with, So then if you don't have or use CREDIT CARDS you will have to cancel and to cancel they charge a $50 to $100 dollar fee. They should not be able to charge your debit card in the first place if they only rent their vehicles out with CREDIT CARDS. What a RIP OFF... Oh and if you try to call corporate they charge a fee just to talk to someone about your reservation. read more

Horrible customer service from Amanda was told I would have a car today went down to Hertz Apple Valley,not only did she have a horrible attitude like she didn't want to work there she didn't have the car that she promised the body shop working on my car further more when I asked to talk to the manager above her she told me she was the only manager and there was nothing else or anyone I could talk to very rude and unhelpful.The level of customer service I received at this location make s me never want to rent a car from Amanda Or Hertz I am surprised a huge corporate company employees someone that has no level of customer service in a industry that demands good customer service read more

Don't use this Hertz, they are very decietful and misleading. I ended up paying almost double what i was quoted. Managment was not helpful and fought me through the whole thing. They constantly blamed me for not reading the whole contact, even though they asked for it back and didn't give it to me. read more

Always fast and friendly customer crevice! GREAT prices on rentals too! Last rental, a 2017 Volkswagen CC... $20 bucks a day with unlimited miles!?? Went to Vegas just for Dinner and came back. read more

Some of the employees used to be genuine and professional but lately this Hertz has gone down hill. It was better when Robert was there. After having already started our trip out of state we noticed our latest vehicle had tons of animal hair in it. Might go back to driving to Ontario to use Budget. Cleaner cars, better member service. read more

Rob was AWESOME! We came in and let him know about our trip, what we did and didn't want, and he accommodated! In fact he went over and beyond and put us in a really nice and brand new vehicle. Price was comparable to any other place. This is our second time renting here and are pleased with our experience. We'll definitely be back here for our next rental. TIP**check your rental THROUGHLY!! On our 3rd day, we opened the middle console and found a bunch of weed shake. All they could do is shrug because of the legality of it. read more

Joyce and destiny great girls ! No problems renting here . Very pleasurable experience! Great vehicles always available exactly what I want and great prices too . I'll be back!!!!!!!! Thank you for great service Muriel read more

This was the first time I have had an enjoyable experience renting a car. Destiny Carter was fantastic! Cars clean and nice.

So I'm a regular renter at this location and the old lady was rude/lacks customer service. I accidentally walked in at 8am thinking my reservation ended at 8am and she tells me they don't open till 9( I totally forgot it was Saturday) but she says it with a tone but says she'll help me if I waited. But I needed a ride home and I said but would I be able to get a ride home and all she said was "nope" in a rude tone. So I have to leave back home and come back. read more

Hertz Apple Valley almost killed my family due to their own Safety Negligence! (I am *not* exaggerating). We reserved a minivan over 4 weeks in advance, called one week ahead to confirm that reservation, and then when we showed up to pick up our minivan, we were given a small SUV instead that was DIRTY, full of animal hair, trash, and with mysterious white powder blowing out of the A/C air vents. We spent our own money & time to wash & clean it. Since we didn't receive a minivan, we had to CHANGE everything we had packed (due to less space). Then we went on our 5000 mile journey.....ASSUMING we had been given a safe vehicle. BOY, were we WRONG! On the way back, in the middle of Missouri (3000 miles into our journey), I thought I'd check our tires to make sure they were still safely inflated, and instead I discovered that the tires were CRACKING, worn BELOW the Wear-Bar, and Rubber was PEELING off. In other words, both front tires were about to blow.....which would very likely be a deadly (or at the least, a VERY extremely dangerous) situation. I spoke with 3 car experts (a nearby FORD dealership manager, the tow truck driver who took us to the nearest Hertz....1 hour away, and the local Missouri Hertz staff that switched us into a safer car (for free). ALL 3 experts confirmed that these tires were EXTREMELY dangerous to drive on, and the Missouri Hertz staff said they would have NEVER rented that car to us, since its tires were SO dangerous. They also confirmed that there's no way those tires just all of a sudden got that way during our journey....i.e., they were like that BEFORE we left home. Happily, we were given a new replacement vehicle to finish our journey (after losing a day of travel and VERY precious time with a loved one who passed away only 8 days after we visited her), AND the Apple Valley Hertz DID reimburse us a *little* bit for all our troubles (i didn't want to ruin our vacation by yelling at them in front of our family)....HOWEVER, my family very easily COULD HAVE DIED (which very well could have happened, given that we still had 2000 miles to go through very hot states (Oklahoma, Texas, New Mexico, Arizona & California) to get back home through 100+ degree temperatures). I Thank God that the danger was discovered before it was too late, but I STRONGLY suggest you reconsider using Apple Valley Hertz before risking your own loved ones' lives renting vehicles that are obviously NOT pre-examined for safety (since checking tires is a FAST & EASY procedure for a company that's supposed to care about customer safety), not to mention it wasn't even CLEANED (it was FILTHY!). YES, I could have checked the tire safety myself, but when I pay **$1000** to rent a car for 2 weeks to go 5189.2 miles, I expect that the company taking my money would at least make sure their customers will be safe. This was NOT the case. So, if you ever plan a family getaway, then GET-AWAY from Apple Valley Hertz. (P.S.--my wife and I BOTH thought their local office staff employee (she wasn't the manager) was VERY rude when we picked up & dropped off the vehicle). read more

Booked a reservation and got a Hertz confirmation number. Went to location and was told they did not have my reservation and that they were all booked up. Terrible business practice. read more

Not organized.... Toooooo slow.... Even when you have reservations ...... I will not come here again

Awful experience staff was unhelpful, vehicle selection was awful, standard car was uncomfortable and lacked power

Just picked up a car. It hadn't been washed as there was mud all along the bottom, and there was noticeable dirt on the carpet. We were in a bit of a hurry, and my husband didn't feel like making a big deal out it, so we just took it as is. There is also a chip in the windshield, which I understand might not be the easiest thing to have fixed. But altogether it feels like I'm borrowing a friend's car, not paying for a car. It is also a Nissan Versa... we reserved something in the mid-size class, and when I asked if that was a midsize (Google says it is in the "subcompact" class) the girl at the counter informed me that this was an upgrade from what we reserved, at no charge. Implying, be happy and shut up. Soooo, not a fan. PROS: They handled us quickly. We were able to easily book on Priceline. It is next to Starbucks. read more

This crew at Hertz, is the first Hertz crew to get this National girl to come to the other side. This facility treated us like royalty, listened and exceeded our every need. I'll definitely be back for future rentals. Goodbye National Car Rental! read more

Best place I've ever been to rent a car. Destiny was amazing and went above and beyond to help me out with my reservation. Great location, super friendly staff all around, and a great selection of vehicles on hand! read more

Deceitful and misleading. I used 1/4 tank of gas and was charged $75. I have never rented a car before and they did not explain their policy when agreeing to having them refill gas I used. read more

They will charge your DEBIT card without rendering any services, claiming and stating that on their website it states no DEBIT cards but I booked it and there was no such thing. So now I am out the 50 bucks that they charged me and did not receive the services I paid for, their customer service skills are horrible. DO NOT DO ANY BUSINESS WITH THEM read more

I have rented from Hertz in the past a few times and was happy with service.......but this time omg I reserved the car for 8am igot there after going to the wrong location a little late and at that location they said they didn't have a car there.When I arrived they did not have a vehicle there either did I mention its 9:30 finally they got it. The staff made us feel like we were inconveniencing them. After I returned the car I asked the lady how long for the deposit to be returned to my account she said 24 hours. After 24 hours I called to find out why it has not been returned and the guy said up to 72 hours. REALLY!! They really do not know what they are doing. I asked the guy can I talk to anyone else he gave me a # that was closed . I could not be more upset. Did I mention when I returned the car I overheard another customer irate over the same issues. read more

Had to rent a car from Hertz in Apple Valley, CA 92308 on 1/27/14. Was stopped by police when I was out to dinner with friends and guess what????? The DMV tags an the registration in the glove box were expired and had expired in 1/08/14. The answer to this problem by Hertz Rent a Car was to slap a 2015 sticker on the vehicle with expired registration paperwork in the glove box. Said they couldn't provide me with proof of current registration. I would advise anyone renting from Hertz to check ALL paperwork in the glove box. Will never rent from Hertz again. Very embarrassing!!!!!!!!!!!!! read more