Needed to rent a car through insurance as someone ran a red and damaged my car while I was in preparation for moving across country. The staff here were incredibly friendly and helpful with getting me in a car that would suit my needs for moving boxes and furniture around town. Kyle and the team at this location went above and beyond to make sure I felt safe and comfortable in my rental during a stressful time. Thanks guys! read more

Amazing service from the assistant manger Jay, he assisted everyone in the store very efficiently and made sure everyone had a great experience despite the store being busy. read more

Fast, friendly and a super clean running rental! Hardly had to wait, expectations about dings and how much gas to return the car with were clear and direct. Returning the car was easy and I got a ride home. Highly Recommend! read more

Enterprise Rent-A-Car, 6817 N Lamar in Austin, is my go-to car rental store. Without exception, the staff there is friendly, efficient, and accommodating. They give great personal service and clear guidance about expectations (returns, refills). I never have to wait, and everything works as it's supposed to. Did I mention the friendly staff? Let me say it again: they're great! read more

Tried renting a car from 2 locations. Both times I was given a reservation and when I arrived neither location had the vehicle. They tried to get me to accept a more expensive rental. They could have just called and informed that they didn't have a comparable vehicle, but instead they let me waste time and offered nothing to try and make it right. read more

Rented a car from this Enterprise in Austin and returned it with no visible damage. Days later, I was hit with a $1,600+ bill for "hail damage" that was only visible with special tools. I've repeatedly asked for timestamped photos, inspection reports, or weather data proving it happened during my rental. They provided nothing, just kept sending bills and form letters. This feels like a predatory scam targeting renters for pre-existing or unverifiable damage. I've filed a complaint with the CFPB and encourage others to document everything and beware of how they handle damage claims. I'll never rent from them again. read more

Zach and Cash were amazing! Stepped to deal with insurance company when they offered a car not comparable to the car that was wrecked. Stayed on the phone for quite awhile to make sure it was resolved. When there insurance company refused to upgrade accordingly, the upgraded at no extra cost. read more

I made the reservation on line and followed up by calling an 800 number as provided to confirm reservation and ask about pick up from my home. When the pickup time came...no one showed up. I called the local branch and they said that they couldn't pick me up as I was too far. They also said " I should have called" which I actually did. I was unable to leave on time for my trip. If I had been told that I could not be picked up I would have made different reservations. The information here and confirmation was flat out a lie. After I provided feedback the branch worker tried to convince me ir was my fault. Save urself the agitation and DO NOT RENT FROM ENTERPRISE. They are actually the worst rental car company I have experienced. read more

I had to take my car into Charles Maund Collision Center. I needed a car while my car is in the shop. This is such a convenient place, it is literally across the way from Charles Maund. Enterprise was so sweet, they called me, and offered to pick me up. I guess if you are in a rush, have kids, and/or lazy, they will pick you up. The street between Charles Maund and Enterprise is a side street that has minimal traffic and well lit during the day, I did not feel unsafe. Plus Charles Maund guys are all outside and they are kind enough to keep an eye on the ladies. I arrived to Enterprise and was greeted and offered a seat while the associates were busy. Very polite staff. They did not have a car that my insurance covered, so they offered me to pay more. I said no and waited. After 15 minutes of calling, I was offered a car that was under my insurance pricing. The staff was very nice and walked me through the features of the car. I only noticed one minor stain on the shift control, but the car was clean compared to cars from other Enterprise locations. On return of my rental car, no problem. Again, the offered to drive me across the street to Charles Maund. I walked across. Nothing but great experience. If I ever need a rental, this is the location I will come. read more

Enterprise Rent-A-Car - Lobby - Car Rental Near Me - Austin, Texas

Fabulous customer service. Very very friendly. Made renting and returning car very very easy. I returned a car damages (I had damage waiver), and no hassle whatever. read more

Very helpful staff. They answered any questions I had and were quick to help me out with my rental!

just returned a car to the one on Research Blvd. I had the car with expired plates for 3 months due to an accident(not my fault). I was the accused of hail damage to the vehicle. I have a garage and told them that but they pressed forwar. pretty much telling me I'm a liar. there was a hailstorm, and if this car was outside in that hailstorm, all the windows would've been broken and there would've been extensive damage. There was just enough damage to the roof that no one would ever have noticed these tiny small dings. I was then threatened that they were going to charge me and put a claim in to their insurance company. they proceeded to try to charge my credit card $500. Does does anyone know what I can do about this atrocity they had me in tears. read more

Update: After leaving several voicemails for several different people and reaching out to Enterprise via social media, an employee by the name of Ryan was able to rectify the situation and took accountability for the actions of this branch. We were able to get the total reduced. UPDATE: seems like we were not the only ones that were PRESSURED and forced to opt in to coverage we did not need. There is a serious lapse in communication and accountability at this location. Insurance was all set to cover the rental with the exception of 4 days which would be around $125. But! As the car was being dropped off (in perfect condition) we were informed that we were misinformed the day we picked the rental up. First, the associate handling the pick up explicitly said that coverage was needed on the rental so we trusted that associate and opted in for it thinking we had NO choice (and later found out it's completely optional) so we were charged for something we were not supposed to under false pretenses. We also found that the associate didn't even give us the right information and charged the WRONG insurance type of the rental (again that we never needed but were told to opt in for). So today while dropping it off, they are telling us that their policy states all insurance on the rentals is optional but did not want to acknowledge the fact that one of their associates did not honor that policy and basically forced us to opt in on something we DID NOT NEED. Keep in mind that there is DIRECT communication between this enterprise branch and Allstate insurance(the company paying for the rental) so there should have been no problems or miscommunication on how the rental should be handled. The local branch refused to help in any way shape or form, was very passive aggressive and went as far as to lie about their not being a headquarters or corporate number for us to call to speak to someone who CAN help. Well we got the number for the Area manager and left a message because this situation is ridiculous and someone needs to take responsibility and rectify the whole situation. The total should be a little under $200 , now it is $500 for charges that are very arguable. We have absolutely no problem paying the correct amount owed but $500 is absurd. read more

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AJ the manager was very helpful and friendly. Explained everything clearly. Fast service and good selection of cars available. Ask for AJ and he will set you up read more

Everybody was very helpful and efficient, and the price of my rental car was great! I had the car for a week and had no problems with it. The added perk of a ride home when I returned the car was a godsend on that hot, hot day. read more

Front desk was extremely rude and dry. It is up there with the worst customer service I have ever received! Pathetic.. truly pathetic. I would rather walk 20 miles to work than use Hertz again. read more

These folks are great. They've had to deal with a lot of unknowns and curveballs while my car is at Charles Maund for collision work. They've rolled with everything. Super friendly and courteous. read more

I'm not sure customer service can get any worse than this place. Their people at this location literally do not care about the inconveniences they put people through!! As I was being told that they would not accept my credit card I over heard another employee tell another customer that they would not have a vehicle available for their reservation for another two hours. These employees sound like they are reading off a script and laugh at customers amongst themselves as they did several times as I waited, not caring how obvious they were being. I travel a lot for work and I can say because of this location I will never rent a car from enterprise ever again!!!!!! It really is too bad I can't give this place zero stars.... read more

I'm only giving this place a 4 star because the manager and Erica were amazing. However, the guys at this location severely need some help in customer experience. I had called earlier in the day to get my car switched out since my car was having serious issues. The guy told me he would check and see what they had, by that he meant he was going to put me on hold and then hang up on me instead. That made me not want to deal with them at all, but after calling 5 other locations in the area and no one had cars (even more extremely annoying with Enterprise itself after calling 6 locations 4 times each in two days) I was able to replace my car. I finally gave in and called back to see if they had any cars I could change my car in after giving up since all the other locations didn't have any cars. I called and got Erica, she was amazing! She was super helpful with the car selection and went outside to make sure they had the features in the car I needed (since I was getting a rental car since someone else hit my car and it was in the shop, I needed a car comparable to mine). She told me that her manager would figure out a solution for me when I got there and make sure it had everything I needed. When I got there the manager did indeed have a car picked out for me and it did have everything that I needed, however my customer representative was quite unpleasant. He was pretty rude when I was telling him my issues for swapping out the car, and then tried to charge me for it, when the car I was given in the first place had terrible brakes and alignment issues. He may have charged me for the gas as well, although I barely used the gas and only had it for a day. I'm conflicted on this location, since the guys there were completely awful, but the woman here were super helpful. read more

Just moved my son and his family to Austin TX. My plans had changed a couple times along this journey and Enterprise was so flexible and accommodating with me. Even worked to save me money. I am most appreciative to the staff and their service. read more

So, here's the positive. They provide clean cars and can usually get you in one, especially with a reservation. Here's the negatives. One. The upsell and pressure to buy their collision damage is tremendous. They aren't just satisfied with you declining the coverage - they demand to know why. Here's why. First, my car insurance (who's actually paying for this rental) recommends against it. Second, I have the same coverage through the Visa card you ran for the deposit. Next complaint. Dropping it off. The gentleman handling my return tells me he'll give me a ride as soon as he tells his manager. He then returns to tell me that his manager wants him to check in another car and he'll be right back. Then I'm left in the parking lot. Finally, another guy comes over to ask what I'm waiting for her. I tell him what just happened then he tells me the other guy is new and they're swamped, then the new person provides me a ride. Truthfully, it's not the end of the world had I known, but to be virtually abandoned was poor service. They provided a clean, late model car and had a great location, but that's about where it ends. read more

Just returned car rental at this location, and they held my security deposit for finding some hair in the carpet!!! I kept the car for 2 days and was never told about this policy and was never charged for this type of problem in all the times I rented a car.The manager attempted to explain using Covid as a excuse. What about my hands, my clothing. All should be a concern. But you have to explain that you are going to charge extra or do not rent cars!!! I am disputing the charges read more

Do not fall for the insurance coverage scam! My car was being serviced by Charles Maund next door. Charles Maund graciously footed the bill for a rental from Enterprise but told me, "you don't need to get the Enterprise insurance coverage." Enterprise rep claimed he didn't know if Charles Maund would cover damage or not. Yes you do, buddy. Needed rental for only three hours. In the end Charles Maund was not charged for three hour rental, yet I was still charged for collision coverage. Watch out for the sneaky upsell my friends. read more

Ugh. I used to rent a lot of cars for work. All from Enterprise. It was usually a fairly decent experience. Not this time. The customer service was pretty abysmal. They need a phone number. Ok, here it is. We need a second phone number. Sorry, I don't have one. Sir, we cannot proceed without a second phone number. Sorry, I am retired and don't have one. Again, we cannot proceed. Sigh. Me-There is a scratch on the car. I would like it notated. Them-That's not a scratch. Me-Well, it is a scratch and it is about 6 inches long. Them-We cannot document that. Me-It pretty clearly qualifies under your guidelines; let's just make a note. Them-We cannot document any damage. You can take a photo if you like. Sigh. Manager gives me the same routine. We switch cars. Now they only have minivans. Ok, fine. And they both smell like smoke. And only have 1/2 tank of gas. Sorry guys. Hertz for me from here on out. They have always been professional, helpful, and courteous. Two stars because the minivan is decent and clean. I will try and figure out how to post a photo. read more

I've had countless mediocre to bad experiences renting cars from various rental companies. Surprisingly, this was a good experience. I needed a rental for a week while mine was repaired and Enterprise came through for me. They picked me up at the body shop, processed my order and had me on my way in ~30 minutes. The person I dealt with (Adam, I think?) was friendly, prompt and professional. Returning the car was just as easy as picking it up was. I'm grateful the experience went well but as I said before, renting cars is rarely a good experience. Thanks Enterprise for making sure this time didn't suck. read more

Returned my Enterprise rent a car at El Paso Airport, and could not believe they had no help for a handicap person to get their luggage to the terminal. The employee who checked in the car told me I could call Southwest and ask for wheelchairs Assistance from the south west, but told me he could not provide me with the number or any other help. He told me I could get a luggage cart from the terminal, and bring it back, to load my luggage on. I told him it was not likely I could walk that far and back, and I did not even know what to think about the idea of leaving my luggage sitting on the driveway while I trecked over and back to get the cart... I wasn't having any luck getting my phone to connect to Southwest, The reception in the parking garage wasn't that great. Someone finally left the cart nearby and the employee brought it over for me and help me put my luggage on it. I can walk but not very far and pushing a cart was very painful, but I finally made it to the terminal. The entrance was next to the rental places and the girl at the enterprise rental counter had no customers, so I asked her that since I was a enterprise customer,if she could help me by making a call to Southwest, if she could help me by calling for my wheelchair help. She said she was not able to do that. I sat down to rest And try to figure out how to contact someone for the wheelchair help, but didn't have any luck. The 10 minutes I sat there the clerk had no customers whatsoever, I couldn't believe she couldn't help make a phone call. I still can't believe that enterprise offers absolutely no assistance to a handicap person turning in a car read more

Nice folks. DeMarcus, a very polite and entertaining guy with Enterprise, picked me up at a body shop where our car was being repaired. He was right on time which was impressive. Have I ever mentioned that my husband was 30 minutes late to our wedding rehearsal? Why do people rehearse a wedding? I don't get it. Why did I agree to rehearse mine, more importantly? Anyway, I've digressed more than enough. Matt, who I originally spoke with was funny and helpful, reassuring me they would put me in a new Corvette, but he must have been crossing his fingers. I have not rented a car in years but these folks made it painless. Crystal "talked me through" the fact that I would be covered if I needed the car longer. The car as promised was a "full size". A white Chevy Impala. I'm not really a Chevy girl but I put 98.1 on the radio and galloped down the highway with it. They were thoughtful enough to wash and vacuum it before I took off. Nice folks. Oh, I already said that. Well, I'm sayin' it again. Yeehaw! read more

We rented a car here about month ago while my car was in the shop next door. We made a reservation a week before and when we arrived we had to wait at least 45 minutes for our rental. When they showed us the car I noticed immediately that it wreaked like an ashtray. We had previously asked for a nonsmoking vehicle (I have a baby and 5 year old). Obviously, this wasn't going to work for us, so I asked if they could give us something else. We waited another 30+ minutes while the employees kept asking me if I "needed" help, while no one seemed to be helping me at all. I kept asking if anyone knew what was going on and no one has an answer for me. It was ridiculous. Many other customers were walking in and leaving before me and my children. It was infuriating. When we were finally given a second vehicle it smelled like a wet dog and had pet hair all over it. At that point, I had been waiting so long that I said "screw it" and took the dang thing. If this wasn't bad enough, they stole my credit card information and used it to buy an iPad at best buy. I know this because I never use the card I had given to them to make the reservation. This location is full of a bunch of thieving nimrods. Take your business elsewhere. read more

I made a reservation with hertz a day ago. The only reason I made the reservation was cause it was conveniently located near to my house. When I get to the place to pick up the car I had a really bad experience with the manager so I drove to this location (20 minutes away from I live) hoping for a better outcome. When I walk in I'm welcomed by a smiling face named Andrew! He didn't hesitate to help. Within 30 minutes I walked out with a better and cheaper deal then before. Everything went seamlessly. Thank you so much for your help Andrew. Hope this gets you a promotion you deserve my dude! read more

It's my bad that I didn't reserve a car, but it's poor customer service for letting me wait for 30 minutes after telling me to wait. I just sold my car and decided to rent a car here. When I first walked in, they did greeted me and asked me what do I need. The lady told me they don't have any car right now, and the only car they have is a truck. SHE told me I can wait and they may find a car for me at other locations. Then I waited. They were busy, ok, but I sat there for 30 minutes without any follow ups. I decided to get a Lyft to get home. They didn't even stop or ask me when I walked out. A complete waste of time. I guess I do not worth their time. read more

Needed a car while mine was being repaired. Steve picked me up from the body shop and drove me to their office. He was really nice (cute too, but alas, wedding ring...). The conversation was easy and not forced as it usually is in these situations. As a matter of fact, I felt that way with all the employees there. The entire office staff was very open and friendly, but not so much that they weren't also incredibly efficient. The only reason they didn't get 5 stars from me is because when I didn't want the first car they offered me (a really big pick up truck that I would have surely destroyed in my parking garage downtown) it took almost 15 minutes to get another one. So really that's partly my fault, but the truck would've been more money out of my pocket per day also (over what insurance covered). The car I ended up with was new-ish, clean and ready to go. Repairs didn't take as long as expected so I dropped the car back off early. They put the money back on my credit card and hurried me to the body shop before it closed for the evening. Steve even stuck around to make sure my ride was ready before ditching me at the shop, just in case. Over all service from this office was the friendliest I've had anywhere from a rental service and also as efficient. Definitely glad my insurance sends me to them, and glad they were my closest location! read more

This is a convenient location for those in North Austin and I live right near the area. The cars seem to be always clean and there are some available. One problem I faced is that the class of car I picked online was already fully booked by other customers. It was a busy holiday week and I even got there pretty early. It seems that everyone else got there right when they opened and snatched all of them. The associates ended up getting me a vehicle from someone who was turning one in right after I stepped in, which was about 10-15 minutes later. No problem at all. Another issue I had is that they charge you an extra day for holidays that they are closed on, because you can't turn in the car that day. There is a key drop box, but it is pointless for those days because nobody is going to empty it until the next business day. This seems to be an issue with all car rental companies, so I can understand why the business does this but it is a bummer if you are planning to return your vehicle around the holidays. That must be why the rates are lower around that time... The staff was friendly and tried to work with me as much as possible. I wasn't in the best of moods after mishaps getting the car and on the trip, but they still accomodated me the best they could. read more

My job takes me all over the state of Texas, and for the long routes I pick up a rental car, sometimes every week. This enterprise has become my go to location because of its staff. They are always very friendly, well-prepared, and they have always made sure I have exactly what I need. I do wish enterprise had expanded hours, but that has nothing to do with this location. I also wish they had a night drop, but that is also a companywide policy issue. If you need to rent a car, I would recommend renting one from this enterprise location. Drop off is fast and hasslefree, the staff is always friendly, and I've never had a problem with any of the actual vehicles I have used. read more

These guys saved my butt! First of all, a big shout out to Allison who turned my bad situation into a great one. I had an expired license, and she not only gave me a ride to the DPS but picked me up, and upgraded my rental for free as a nice gesture since my day had been chaotic. She was clear, concise, and worked with me on every matter I needed. Thank you so much Allison! Thank you also to the rest of the staff whom offered me coffee, made sure I was taken care of, and even lent me their phone chargers when my phone started to die. I promise, my life isn't usually this much of a dumpster fire. I will definitely recommend these guys and will use again! Thank you all! read more

Would have given less if possible. I don't understand how you can make someone a reservation at a designated time. Swipe their credit card then say "oh hey, by the way you have to wait for an hour to get a car" read more

I was recently in an accident and needed a rent a car. These guys picked me up from the body shop and took care of me quickly so I wasn't late to work. The staff was really friendly and seemed genuinely interested in assisting me. The only downer was they gave me a PT cruiser but it is probably all they had. Thanks guys! read more

My husband and I rented a car from this Enterprise location for a day-trip to San Antonio. Hector picked us up and then immediately went about getting us on the road. They had the car I'd requested ready for us when we arrived. Hector was fantastic- pleasant, professional, efficient. Overall, it was one of the fastest, least annoying, car rental transactions I've ever had. The next morning, Hector was also the person my husband wound up returning the car to. Again, great experience. Recommended! read more

This particular enterprise took forever to pick me up and then didn't have a car ready for me. When one came available they took the keys back away from me and took the car around back to clean it ( which should have already been done). Maybe it was just a low staff day but I was not impressed. read more

Leigh and Crystal were super helpful and accommodating. They picked me up and had me back to my apartment in the Domain within 30 minutes. Leigh was able to find an awesome Ford Edge (probably the coolest Ford since the mustang) with plush leather/satellite radio/the works and worked with me to ensure that the charges would be feasible for the eons it took the auto body shop to repair my Passat. I have been to at least 5 different Enterprise locations in Austin and the service is generally good, but Leigh and Crystal really went above and beyond. I would recommend this location to anyone. read more

Its Sunday and i can't get the car because the management can't approve a license. I have been her sitting for 45 minutes and assistant manager Lucy asks me what do I need for her to do. Other people are expecting cars but apparently no more available. Girl at the desk was nice trying to help but the assistant manager is so rude. read more