Had a great experience! Everyone was very good at communicating and very timely. Would definitely…read morerecommend and will be using again!

We used their services for a corporate event traveling from Canyon Lake to Fredericksburg, and…read moreeverything from start to finish was top-notch. They responded quickly with quotes, the bus was clean and comfortable, and the driver was excellent. We made a last-minute request to detour and even went over our scheduled time, but it was never an issue -- they were flexible, accommodating, and professional throughout. Their pricing was also very competitive compared to other options we looked at. We will absolutely use them again. Thank you for such outstanding service!

We had an early morning flight from SAT and we cannot rely on Uber as we had 5 people, 7 suitcases…read moreand it's near impossible to get an Uber at 2:30am - let alone an XL so we went with this company. Yes it's not cheap and airport parking or Ubers are cheaper but boy it was worth it for the ease and taking stress out of the trip. The driver arrived exactly on time in a nice large Suburban that was clean and cool unlike some ratty Ubers. He helped us with our cases and dropped us curbside. Then he tracked our flight for the return - and was there curbside when we landed at midnight, again ready to help with a lovely AC vehicle after that Texas heat and waters if we needed them. It is worth paying for the ease and peace of mind if you cannot rely on Uber at odd hours

I have used this service in the past, but when I sent my sister a link so she could book a ride…read morefrom the Austin airport when she arrives, they quoted her a rate of $106 for basically a 20 minute/15 mile ride. Checked with Uber airport pre-booking and it was $37!!! (on a special, they said regular rate was $46). Same time, same day. When did this shuttle get so crazy high in price? I used to like it, but my business is lost for sure now.

Had experience using the services of the company during the wedding event. At first, there was a…read moremisunderstanding with the type of bus - instead of what we expected, the school arrived. Not exactly what I wanted to see at such a moment. As it turned out later, technically, the error was in our order, but it would be nice if this detail was spelled out more clearly. After the appeal, the situation was quickly corrected, and by the next stage of the incident we were waiting for a much more comfortable transport solution. This made a positive impression, especially considering that there was a reaction and a desire to correct the situation. The drivers were professional, the organization on the routes - without significant failures. There are things that can be improved in terms of communication and transparency in the choice of transport, but in general the experience remains rather positive.

The Ultimate Customer Service Story…read more We chartered a bus and coach for our daughter's wedding in Austin on March 30th. As the Father of the Bride I was shocked when the bus that showed up to bring our guests to the church was a school bus. After the ceremony I called Abdul to address my concern. After speaking to him it became clear that in reality the mistake was ours, not his. We had chartered a "transit" bus, which when you look on the website is a school bus. I wish the contract was more specific; as "school bus" certainly would have jumped out. But live and learn. Now to the good part. With my frustration high, Abdul was calm, cool and reasonable. He immediately realized I was not happy and kicked into high gear to see what he could do. While we had to take the school bus back to the hotel, by the time we left for the reception...less than one hour later...a gleaming full scale motor coach was sitting in front of the hotel instead of a school bus. Wow! I can't thank Abdul enough for stepping up. I was thoroughly impressed. When it comes to satisfying customers in a crisis, Austin Charter Services proves that it can still be done the old fashion way...do whatever you can to make your customer happy. I'll be back again some day for the next daughter. Thanks Abdul! Mike McCauley Argyle, TX P.S. The coach we ordered for the wedding party was perfect and the drivers were top notch.

This was the least expensive shuttle service available for Sxsw in Austin. I knew there would be a…read morelot of demand and traffic. Booking the charter Shuttle was reassuring and easy, and the driver drove very safe, which matched the reassuring booking experience. It was a big commercial Shuttle Van; it was new and clean. I was grateful to have found them.

Mauricio was fantastic! Really easy and open communication and we had multiple stops on our journey…read morein RoundTop. Very reasonable pricing as well. We would definitely use this service again!

Highly recommend Dani for your transportation needs. Very professional and reliable. Great…read moreservice.

Very prompt. Super clean car. Easy to book and coordinate flights and arrival time. Would use…read moreher again.

I love this transportation service. Donald is the best driver, extremely reliable and honest. They…read morehave a suburban for smaller groups of 6 or less and a small bus that seats about 13 people. It's perfect if you don't have 25 people to fill up a larger party bus. They are really responsive and usually provide a quote within a few hours and they are flexible on the distance traveled, number off stops, pick up location, etc even if it shifts last minute... but keep in mind the price might vary :) I've found they definitely provide some of the best prices in town and have used them about 10 times for float trips and winery tours and he has even been kind to not overcharge a couple of times when we went over by 30 min. They are usually early to pick up and are in constant communication to confirm location, pick up and drop off times. I will continue to use them as my designated Austin transportation service!

Jacques, my driver, is the kindest human alive! He showed up right on time…read more (4:30am) for my early morning flight and even helped me carry down some heavy bags and cargo kennel for my dog and helped me load up the cart and take me to the airport check-in desk at the airport. He went well above-and-beyond the scope of his role, and is a genuinely caring and wonderful human being. I 100% recommend J & I transportation. Very reasonably priced, prompt and reliable. Excellent service experience. Thank you Mr. Jacques!

Needed a ride to the airport and called J and I only 2 hours ahead. They came through! Very nice…read morecar and very courteous friendly driver in Jonathan. A little more expensive than other options had we ordered more in advance, but well worth it and much appreciated.

We had a fantastic experience with Austin Private Car Service. We booked multiple trips to various…read morelocations for large groups which all went off without a hitch! The drivers were incredibly friendly, responsive and easy to work with. I highly recommend this service!

We booked Jessie B. to tour us around Austin visiting Still Austin, Deep Eddy and Treaty Oak…read more Jessie did a great job from timing to getting us to all destinations safely. We highly recommend Austin Private Car Service with Jessie at the wheel. Here is a pic Jessie took of us at Still Austin.

He was very helpful and said he would give me a ride where I need to go and I am very pleasedread more

From the owner: Need a ride you can count on? Imperial Shuttle Service delivers reliable, affordable, and on-time…read moretransportation throughout Marble Falls and surrounding areas—without the hassle or stress. We specialize in airport transfers to Austin, San Antonio, and Killeen, as well as rides for work, shopping, events, and everyday travel. Whether it’s a quick trip across town or an important airport run, we make sure you get there safely and on time. What makes us different? We focus on your experience. Every ride includes a complimentary bottle of water, a free snack, and music of your choice—all in a clean, comfortable vehicle. No surprises, no hidden fees—just straightforward pricing you can trust. As a proud veteran-owned business, we’re committed to serving our community with professionalism, respect, and dependable service. We also offer veteran discounts on qualifying rides. Skip the wait, avoid the stress, and ride with a service that puts you first. Text now to book your ride—fast response times! Imperial Shuttle Service Reliable • Affordable • On Time A Smiling Face To Get You There Safe

During the last week of October 2025, I had to drop my car at Caliber Collision on N. Lamar for…read moresome body work. I booked my rental reservation using the number I thought was for the Enterprise that had a shuttle with that location but the day before I was to pick it up I got a call (on a Sunday) saying that location did not have a shuttle or transport to that body shop location. I then had the right direct line because of the email confirmation and called the location. They transferred me to this location to move the reservation that same day but this location also didn't have a shuttle service BUT Nick Knight was very helpful and said they would do me a solid and make sure someone could pick me up so I didn't have to be routed to yet another location! Even though they were short staffed that day (a few folks had called in sick), they picked me up, got me a good comparable car, set up me up with a decent rate, and when I returned it made sure the rate was adjusted to 4 days vs. the 5 days the system was quoting me. And one of their employees who didn't technically work at that location but was there for some admin because he helps with their luxury rental line, took me back to Caliber to pick up my car since they were short staffed. I really appreciated them trying to make things easier for me despite the challenges they were facing and everyone did it with a cool and easy attitude! Hard to do these days, so I was extra appreciative of the team that worked there.

We rented a large 12 person van. It was easy to reserve and pay for. The staff were helpful and…read moresuper friendly. We used the van for one day. No issues. We didn't get extra insurance for 30$. We had no issues. They have drop box and it's easy to return outside of business hours. We will use them again!