I have been reading through all the reviews on this location and see they are quite old, so I do…read morenot know if it has changed management since then, but I have rented with them for nearly 6 weeks over 2017. This is by far the best rental location I have ever been to. The customer service is second to none - they have been incredibly accommodating, friendly, and are always prompt with a smile. For example when we drove to NY from Texas we had an issue with the car and this location jumped right on the phone with a location nearby to get us in a newer car immediately without a problem. I would recommend this location to anyone who is looking for great customer service and an easy experience.

Reserve a car went to pick it up and they have zero cars available to rent. What kind of place runs…read morea business like this? Also, no one in the office for 30 minutes while I sat there. When I finally spoke to someone, she was rude. Told her I just want to cancel the reservation. She said whatever. Horrible customer experience. Will never ever rent a car from enterprise ever again.

Michael provides terrific service and the car was like new. Excellent communication and super easy…read morepick-up and return.

great business, the owner is very responsible and attentive. they provided me with all the…read moreinformation I needed prior to the reservation.

Car wash Queen of Texas. Best there is anywhere. Great prices too. And she's wonderful to deal with.read more

I was looking for a mobile auto detailing and MAD cars came through with that task! I can't say…read moreenough good things about the quality of work and attention to detail. Lety did an amazing job detailing my truck. The quality, value, and service was spot on! Highly recommend!!

Do not book through their phone number, it's a literal SCAM!!!!…read more I just spoke to a gentleman named "Sam" that took all my information down -- all of it including my card which I found a bit odd considering they never told me the price of anything (first red flag). He then proceeded to transfer me to his "supervisor" who's name apparently was also "Sam" 2nd Sam then recorded my voice stating all my information again (2nd red flag) and tried to get me to download an app on my phone called ANYDESK. For those not aware, this is a legitimate app used by scammers to take control of your device. That's were I ended the call. Please do not fall for this and trust your gut feeling. I overlooked several red flags because I thought I was calling a respectable business.

Great owner! He is a man of old school integrity who stands by his word! I appreciate it him taking…read morehis time explaining things to me!!!

No show. After multiple texts regarding level of service/prices and setting a time/date they failed…read moreto show up or let me know they weren't coming.

I had an appointment SCHEDULED for 3 pm today. I came home early (2:30), got my car prepared to be…read moredetailed and come 3:20 I still hadnt even heard from "TY". Listen, I dont know whats this dudes problem but he didnt even message me. The ONLY REASON I even found out that he wasnt coming is that I texted him and he responded that he was sick and is going home. I have already taken the liberty to throw away your business card and you'll NEVER hear from me again!

We had no problems. The truck was comfortable, and the price competitive…read more It was ready before our pick-up time. It ran without problems for our move across three days and 1,200 miles. The seats were in fact more comfortable than my car's (a new Civic), and I enjoyed the drive more than normal. Returning the truck went smoothly. Note: Four stars is a lot for me to give. Just because I didn't give it five, doesn't mean there was something wrong. To me, three stars means they did everything well, according to expectation. In fact, Yelp labels it "A-OK." Four stars mean they exceeded my expectations (Yelp's translation: "Yay! I'm a fan."). Five means I cannot think of anything more that they could have done (Yelp: "Woohoo! As good as it gets!"). I guess it was the cost of the insurance that cooled my enthusiasm, insurance that is technically optional but practically necessary. But the overall cost was about the same as U-Haul. It's too bad we interpret anything less than five stars as: something's wrong. It seems most people give five stars for what I would give three stars (everything was fine). Call it "star inflation."

Had a very bad experience with Penske. Will not ever use again. Will go back to UHAUL. First…read moretime and last to try. See below: Drove 2 hours early morning to pick up truck after confirming reservation 2 days in advance. No truck. We were not the only customer either. Poor Home Depot guys were desperately trying to get PENSKE to follow through and get the trucks. They had confirmed last night and were told trucks would be here but were not. Home Depot had been trying since 7:30 am at PENSKE opening to get the trucks. I called 800 Penske number and Rep was very nice. Called the Austin office and told truck could be there in 45 mins and would call HD back with a price discount. 30 min later no truck no call. I called again and spoke to another very nice lady who called Austin PENSKE AGAIN. So they do answer the phone in Austin Penske just can't dial out apparently! Discount was applied we are told but 20 min later still no truck. I have made a UHAUL reservation.

Car repair is never going to be cheap, so while the cost was more than I would have liked, I'm…read morehopeful the fix will hold up. I brought in my 2008 Prius because of a grinding noise at higher speeds, and they diagnosed a bad wheel bearing. They explained the issue clearly before starting and had it fixed within a few hours. The estimate matched the final price, no surprise fees, and the staff was professional without being pushy. The car has been running smoothly since the repair, and the noise is completely gone. Just a heads-up: get there right when they open to minimize your wait time. The waiting room is far from deluxe, basic chairs and a coffee maker, but it's clean enough. The free soda they used to have seems to be gone, unfortunately. Overall, I'd recommend them if you're looking for honest service and solid work, and you don't mind skipping the fancy extras.

Ask for Mike, very knowledgeable and a great guy. They know there stuff and if they can't help they…read morecan always point you in the right direction.

I cannot say enough good things about Lamb's Tire & Automotive. I had just driven in from Dallas…read morethe night before and don't live in Austin, so I had no idea where to go or what to expect when my Tesla started making this awful noise--like it was dragging a bunch of empty cans underneath. It was loud, embarrassing, and honestly pretty stressful. But as usual, Austin showed up with that signature Texas charm. They took me in immediately, had someone look at it right away, and fixed the issue in under 10 minutes. No hassle, no upsell, no runaround--just quick, honest help. And the best part? They didn't even charge me. Everyone there was incredibly kind, professional, and genuinely helpful. It's rare to find a place that treats you that well, especially when they could have easily charged for the time. If you're anywhere near Austin and need automotive help, this is the place to go. Fast, honest, and truly customer-focused. I'll absolutely be coming back here any time I'm in town.

I've been using this Lamb's location for routine maintenance on two vehicles and have had very good…read moreservice. Scheduling is easy, they've been prompt completing work and the cost is reasonable especially if you take advantage of their specials. Very nice staff.