During the last week of October 2025, I had to drop my car at Caliber Collision on N. Lamar for…read moresome body work. I booked my rental reservation using the number I thought was for the Enterprise that had a shuttle with that location but the day before I was to pick it up I got a call (on a Sunday) saying that location did not have a shuttle or transport to that body shop location. I then had the right direct line because of the email confirmation and called the location. They transferred me to this location to move the reservation that same day but this location also didn't have a shuttle service BUT Nick Knight was very helpful and said they would do me a solid and make sure someone could pick me up so I didn't have to be routed to yet another location! Even though they were short staffed that day (a few folks had called in sick), they picked me up, got me a good comparable car, set up me up with a decent rate, and when I returned it made sure the rate was adjusted to 4 days vs. the 5 days the system was quoting me. And one of their employees who didn't technically work at that location but was there for some admin because he helps with their luxury rental line, took me back to Caliber to pick up my car since they were short staffed. I really appreciated them trying to make things easier for me despite the challenges they were facing and everyone did it with a cool and easy attitude! Hard to do these days, so I was extra appreciative of the team that worked there.

We rented a large 12 person van. It was easy to reserve and pay for. The staff were helpful and…read moresuper friendly. We used the van for one day. No issues. We didn't get extra insurance for 30$. We had no issues. They have drop box and it's easy to return outside of business hours. We will use them again!

Easy rental no problems no extra cost or fees I would rent again just not at the airportread more

I just had the worst customer service experience I've ever had with Budget/Avis…read more I reserved a gas vehicle for 12:00 PM on August 6th. When I arrived at the Budget location, there was a sign directing all customers to Avis. I went over there only to find a line about 27 people deep and waited 40 minutes just to reach the counter. When it was finally my turn, the employee looked up my reservation and told me there were no gas vehicles available--only EVs. I explained that I was driving to a remote area where charging infrastructure isn't reliable, so an EV wasn't an option. He then told me I'd have to go on a 2-hour waitlist for a gas vehicle, and even then there was no guarantee I'd get one. I reminded him that I had a reservation for a gas car at noon. His response? "The reservation is for the time, not the car." That completely defeats the purpose of making a reservation. I explained that I had an event to get to and was understandably frustrated. A supervisor came over, and after I explained everything, his response was, "What do you want me to do about it, cry or be sad for you?" I've never been spoken to like that by someone in customer service. It was incredibly unprofessional and showed a complete lack of respect for customers. They offered no solution other than waiting two hours for a vehicle that wasn't even guaranteed to be available. I told them to cancel my reservation. The employee said he did, but I had a feeling he hadn't. I called Budget customer service afterward, and sure enough, the reservation was still active--they had to cancel it over the phone. Thankfully, I opened Turo, found a vehicle immediately, and was on the road within minutes. Reservations should mean something. Stop overbooking vehicles and start treating customers with respect. This experience was unacceptable. Turo for the win.

Apparently they are out of business. We have a 38 vehicle fleet with Enterprise long term…read moresubscriptions, and we considering working with a local company instead... Too bad.

EXCEPTIONAL BUSINESS! From pre trip to post trip, 5 stars across the board. The communication is…read moreamazing. They are always available to chat about anything i need assistance with. They are super accommodating and helpful. The quality and cleanliness of the vehicles are always top tier and great prices! Swyfly is the only rental company I use and they will continue to receive my business! Great Company!

Sarah is great and can be trusted not to scam you. She is patient and wants to help. Today she was…read morethe only one working, and managed things efficiently.

Manger doesn't know how to use a credit card machine... refused to rent a car after I told him the…read morecard needed to be inserted not swiped. I hope the office there cameras have sound so they can see and hear how rude this non English speaking person is!

Amazing service from the assistant manger Jay, he assisted everyone in the store very efficiently…read moreand made sure everyone had a great experience despite the store being busy.

Fast, friendly and a super clean running rental! Hardly had to wait, expectations about dings and…read morehow much gas to return the car with were clear and direct. Returning the car was easy and I got a ride home. Highly Recommend!

Their cars are the best price compared to others in the same class of vehicle. Easiest pickup and…read moredrop off. Convenient to the Airport. Beautiful cars. Clean and comfortable. The Alfa Romeo is great to drive and fast!

From the owner: Ride in style with our luxury car rentals. •Affordable Daily Rates •Low Deposit •No Hassle Bookingread more

I've rented here twice in the past few months helping my girlfriend move, and the rental process…read morewas easy. I was in and out in a few minutes. Return was just as easy, you can just drop the keys in a box drop and get going. I would and plan on renting here again.

Ok so here's my experience renting a truck from Longhorn...when I wanted to rent here I was kinda…read moreworried after reading the bad reviews since I was going to drive from Austin to Las Vegas and pickup my stuff in storage and then drive back. Its a freaking LONG drive!! But I called Longhorn and told them about my concerns and their pricing was much better than U-Haul or Penske or even one way trips from Vegas to Austin. I have to say they did great with customer service in every way...I told them I had one hell of a trip coming up with 20hrs there and back and over 40hrs driving and here's what I rented and what they did to the truck before I rented it to make sure by trip was safe and without problems. - 15 ft, 2019 Box Truck with only 40,000 miles - New front tires - New brakes - Oil change - Diesel fuel and diesel exhaust fuels both full And they gave me their repair tech's cell number to call anytime on the road in case of problems or concerns. Seriously I got treated very well and I just finished my grueling three day drive and dropped the truck off. Also went through a snow storm in AZ around Flagstaff and this truck handled just fine thanks to the new front tires they put on for me. The miles I paid were 15 cents a miles compared to way over 70-90 cents a mile charged by U-Haul or Penske and the rental was very affordable and also my Geico Insurance covered the truck no problem at no extra charge. This is my 5 STAR review for Longhorn Rentals since I have read so many bad reviews on here and I had a really quality experience renting from them! My advice, make sure you know that the truck you are renting has good tires, oil change, good care and give Longhorn a try since they are priced way better than other truck rentals and their customer service rocked!

I work a federal job that requires me to travel a lot and often i'll rent a car and drive to…read moreneighboring states or cities, and Budget is my go to rental company. I alternate between this location and the one a little further down Burnet because they both have great staff and they've gotten to know me and my needs as a disaster worker. Every time i've been to this location Ive gotten a free upgrade to an SUV at the economy rate because he knows that Im often driving in the the country and don't want to get stuck in deep water on dirt driveway. The gentleman that works at this location has on several occasions ordered vehicles from the airport for me, when i've had enough time to wait for a better car. That's awesome service and why i keep coming back!

There was the movie Amistad. But did you see the one about the father who kept renting cars from…read morehere? AVISDad. I used to rent from Avis all the time. This is one of the offices which helped me out when I had an issue with one of my rental cars, which was not rented from this office (rented in Houston), but they were nice about it. I was later billed way too much, in fact it should have been free, but I'm not sure if that's the fault of this office or the company. They've been shady like that for a long time and it gets really old. I kind of tend to blame both. For the experience I had when I came in here it was okay. For trying to reach them afterwards it was awful. And for the overcharging that left a negative taste in my mouth. Overall I'll give them a three but it could easily have been a two and some people would have given them a one considering.

This location is now a Budget/Avis and the staff here is really great. They know i work in federal…read moredisaster response, and having a low bodied car while driving out in the country in flooded roads can be dangerous. So i'm very appreciative that they have usually upgraded me to SUV and even a full F150 truck on one occasion (that was actually a fun few weeks to have there huge truck for work). I'll always go to either this location or the Avis a little further up Burnet in the shopping center at Research Blvd.

I'm surprised by the negative reviews here, that's not been my experience at all. I'll disclose…read morewhen I travel I'll use the usual airport suspects, because it's all about convenience. But when I'm in town & need a rental, I'll use Priceless, because it's all about cost. The fact I'm even screwing around with a local rental means I'll be in a less than amicable mood, and Priceless has always come through. And it's always been some 2017 varietal of a Chevy Cruze. I know they have bigger cars & even Jeeps, but I'm okay with Cruze, because I'm paying exactly $38.72 a day for it. And when I've rented it by the week, it's been exactly $203.73. Discount? Cool. You can use either credit or debit cards, they're not there Sundays, and if you need extra rental time, call them. One quirky thing - the first time I used Priceless, I reserved & paid with my debit card, and they put a $150 hold on my credit card. They said on their website they would do this, and the hold was reversed after I returned the car. But since that first time, I still make resos & payments with my debit card, and they've done nothing with my credit card. I don't know what that means. Maybe they like me now. I do know when I need a car rental in Austin, I already like them.