As a follow up to my original review, my apologies, Angel was our representative, not Amber. I stated her name incorrectly. She truly was our "angel" today to help us with our broken down vehicle issue with such professionalism and kindness! Marilyn F. read more

We had the worst customer service by Dalton Rowe today. We experienced an issue with our rental and requested contact information for the store manager so we could discuss this matter further, and Mr. Rowe identified himself as the assistant manager and provided his own business card instead. When we stated that we would pursue the matter with higher level management, Mr. Rowe became confrontational and immediately informed us that he was canceling our vehicle reservation and refused to rent us a car. Based on the timing and circumstances, it appeared that our reservation was canceled in retaliation for our request to speak with management. I have been an enterprise customer and expect professional, respectful service. This interaction fell far short of those expectations. I was also concerned that Mr. Rowe represented himself as an assistant manager, while his business card identifies him as a rental management trainee. Regardless of his title, his conduct during this interaction was inappropriate and, in my opinion, does not reflect Enterprise's customer service standards. UPDATE: A formal complaint has been filed with corporate to discuss with a regional manager. Hopefully Mr. Rowe can receive some much-needed employee training on active listening, and conflict resolution before he becomes a part of the management team. But before then, BUYER BEWARE. read more

Enterprise Rent-A-Car - Car Rental Near Me - Branson, Missouri

I've been waiting more than an hour for a car that was supposed to be here in 15 minutes. Plus, there is one staff member who is swamped with the line of people here. They disappeared for about 20 minutes without telling anyone anything. Avoid this location at all costs. read more

Noah & Angel are incredibly helpful. We had a very minor issue with our rental car from the airport, I brought it to this location and Noah got us into a new rental right away. When there was an issue with the paperwork Angel jumped right in and was able to work it out and was so patient and kind about the whole process. Both of these employees deserve a raise. They went above and beyond and we are so grateful. read more

Stranded in Branson after I reserving a vehicle then being told the morning of pickup that they had "no" cars available. Made the reservation for 1200. Received a call just before 0800 day of reservation and was told they did not have any vehicles available but would call "if" one turned up. No call back and no car after calling to check, was told I was on a wait list. read more

The front right tire on the rental car couldn't hold air and I had to drive to a gas station or tire shopt put air in it when I was driving it, every-time I used it. This was a hassle plus it was unsafe to drive a car with a terrible front tire. The vehicle was past due for an oil change and that dashboard light was on often. The driver side window didn't open always and was uncooperative on many occasions. I called a few times to discuss swapping the car out but was on hold for about 20 minutes and didn't have time to wait any longer. They are very hard to get a hold of which is bad customer service. This car should have been checked out first but apparently was not. read more

Reserved a vehicle online on Friday to pick up on Saturday after vehicle damage to my car on vacation in Branson. No issues, store opens at 9. Ubered from hotel to location at 8:50 am - to meet agent at 9. 3 people in lunar for the same thing. I'm sorry, Enterprise overbooked and there are no cars available! Okay, with AI and tons of inventory management, you could not have updated your website to reflect this? $40 in Uber fees, no solution whatsoever. I've enjoyed Enterprise over the years, but this is 100% unacceptable. Good luck with your outdated business model. I won't be returning. Location staff were polite. How you deal with the negativity every single day is beyond me. I feel for your frustration. read more

First of all we were told they were going to pick us up at 1000 then 200 then 4. They never did pick us up. They never had a rental for us! Ruined half of our week spent so much money on Ubers. Then we finally learned about Branson auto. Rent your car there! Very reasonably priced very kind and got it the same day we requested it. Do not go to enterprise. read more

Canceled our reservation the morning we were supposed to pick up our car. Stranded us in Branson for a day and caused us to spend $200 on Lyft. Never again. read more

I am a local and needed a car last minute for a weekend trip and Kayla was so sweet and helpful. She was personable and made the process quick and simple. Would highly recommend this location! read more

Had rented a car from Alamo in St Louis Airport and noticed some issues but were already in St.Robert. Contacted Alamo and they offer to swap the vehicle and they set up the exchange at this Enterprise office. Matt contacted me shortly after and said it was Easter weekend they were cleaned out. I explained I had a 15 hour drive back to the east coast the next day and needed an exchange. He called me back an hour later saying he had a vehicle for me!! Went and made the exchange quick and easy. A huge thank you to Matt and Taylor for saving the weekend and helping us to get home safely. read more

Just moved to the area and needed a car asap! Mark was soooo amazing! He helped us out so much in getting a car even though he was so busy he still got to us! Will be coming back! read more

I reserved a car for 10 o'clock Wednesday morning got a phone call at 8:45 that morning saying they didn't have a car available. I asked is it possible one will come in in a little bit what number am I on your waiting list and they told me number seven they could call me back at 5 o'clock that evening and let me know if they have a car. I would never use enterprise again and I've used them in the past. read more

Anthony and his team really took care of me. My car was fixed and had no way to drop off my rental and get my car back. Anthony and Steven at the dealership arranged everything and made my day! Thank you all involved. Anthony was professional and yet personable and understood my predicament- really took good care of me. I would / will use Enterprise in Branson again! read more

I rented a vehicle for a trip to Louisiana. The agent showed me the Rav 4 I would be getting. When I went to pick it up a week later, I was told it was "out for oil change and not available." So they gave me a Jeep. I drove just 5 miles out of Branson and the steering was so wobbly I stopped and called. They said they had nothing to give me. I responded that I was willing to wait for the Rav 4 to come back from having the oil changed. The agent said, oh, it's not out for oil change, we rented it about 15 minutes before you arrived. Then the lady said they never promise a specific car in advance. I explained the agent had pointed specifically to the Rav 4 and said that was what I would be getting. She responded with, Oh, he's not employed here anymore. So her solution? She suggested I "check with Enterprise places along my trip route and maybe someone would trade with me." As if that would happen. So I wrestled with the shoddy vehicle for an entire week, navigator only worked part of the time. I had to stop and get a plug-in Garmin. I'd paid for a second driver, but she couldn't handle the car at all. Enterprise Branson made my trip stressful and I felt quite let down by the whole experience. I've rented from Enterprise many times, never at this location, and had good experiences each time. My suggestion? Find someplace else to rent instead of Enterprise Branson. read more

I did not actually end up getting my rental because I do not have a credit or debit card with my name they said for someone else to use their card that the reservation would have to be changed in their name which is no big deal I can understand that. However my issue was that the insurance company books me the rental Enterprise had reached out to me and told me to pick the car up at 1:00 and then on the way to drop my car off to be fixed I was called by a different person being told they had no cars and I could pick one up the next day and again they said I would have to wait until after 3:00 to pick the car up the next day so I was a little frustrated because I was told one thing and then told another thing and then had to wait some more I also waited on hold between six different phone calls for a total of 49 minutes and did not get much courtesy or friendliness from the workers read more

My friend booked me a rental car for a week to take my grandsons to see their dying mother in the hospital 3 hours away, i couldn't use her discount so I said fine i will pay the full amount but all I have is a debit card so I couldn't rent it without a utility bill to prove I live here when I don't pay utilities where I live read more

Booked a car thru travel agency for here. Showed up and they said they had no car for me and tried calling, which they didn't. Horrible service. Go elsewhere read more

I have had several issues with this car rental establishment but unfortunately don't have another option near where I live. Just drove an hour to get here and they don't have my car. They were unwilling to assist delivering one to me and suggested me driving to another location, 45 min away and further from my home. The last car I rented smaller like a cigarette box, the one before was soooo dirty, this place is terrible and we won't be back. read more

We were in Branson on vacation and our truck broke down. We contacted the local Enterprise and they were able to get us a car on extremely short notice and it was perfect for our needs. The rates were very reasonable and the service was wonderful. Allen did a great job helping us out while we were in need. Great place. Would definitely use again. read more

Enterprise Rent-A-Car - This is the car we rented. - Car Rental Near Me - Branson, Missouri

They say it's a refundable $50 deposit.. I was NOT refunded the 49.45 they charged me.. they said that it was going to be refunded but I was charged 49.45 twice and refunded it once.. that is not a refund it's a runaround. Don't be fooled... I won't be again. read more

Enterprise always has great prices great deals normally will upgrade you at no additional cost. Most of the locations are easy to find, in an out no hassle no complaints. They also have corporate accounts so check them out you may get a better deal. read more

Worst experience ever. They were so rude and mean. I talked to someone the night before and one thing when the other guys said something completely different. They didn't care that we had no where to go. Worst service in Branson read more

Made a reservation. Received a confirmation via email. Confirmed and checked in via their website. Then, I received a phone call from a man at the location, telling me that they had NO available cars. He went on to explain that they were sold out for local college being on spring break and would not have any vehicles available until three days later. Next step; try an enterprise agency in Springfield MO. Same EXACT thing happened. No cars vehicles at all... can we change your reservation to Friday? I asked how they could be confirming reservations with no cars and he said that they were begging their regional manager, Cole Spedale in Wichita to update their website, but that he would not. I will NEVER use enterprise again. I understand mistakes, but refusal to operate honestly is unforgivable. Moral of the story. A confirmation and finished check in with Enterprise anywhere in the midwest is not worth the paper its printed on. read more

We highly recommend Branson Enterprise. When we picked up our rental at the Springfield airport, we discovered as we traveled to Branson that it had been smoked in. The smell was awful. We contacted Ryan and Kassie at the Branson branch and they quickly set about to exchange the vehicle for another one, and honestly couldn't have given better service. If we could give them 10 stars, we would. Friendly, helpful and very accommodating! read more

AVOID this location if at all possible and rent from anywhere else! I rented a car from this location at the end of last year. I used my corporate code and because of this, I was subject to a series of harassing questions from what appeared to be the branch manager. Afterward, they tried to give me a car whose license plates had expired. After I objected, they tried to convince me that it wasn't a big deal and "even though it was cause to be pulled over, I probably wouldn't be given a ticket." It was the absolute worst customer experience that I have received from an Enterprise location. read more

I visited Branson Missouri and needed to rent a car. I always use Enterprise when I'm at home in California. I rented the car online with my debit card as I always do. It gives you the option to choose debit on the website. I wasted my time and someone else's by getting a ride to Enterprise in Branson. My ride left me because they had other errands. I pull out my debit card and they tell me since I'm from out of state it has to be a major credit card . Now I'm sitting out here stuck with NO CAR and NO RIDE. The inconvenience is real and I'm very disappointed with Enterprise. Why give an option you don't really offer read more

I got a crew cab new dodge pickup for the weekend for $9.99 a day. Such a deal. Enterprise has the best rental deals of any car rental place I know of. We rent about 15 times a year and use them whenever we can. They drive to you and pick you up and bring you back to the rental place, you sign the papers and off you go. When you return the car, they drive you to your destination and drop you off. Tips. Always ask for the smallest car and they never have it when you get there so they give you a bigger car at the rate for the smaller car. Very often you can rent a car on weekends for $9.99. always check for this option This pick up and drop off is no big deal if you are flying into an airport (where else would fly into) and will be flying out of the airport BUT think!!! If you use the hotel shuttle to pick you up at the airport and to drop you off, you can rent for 2 less days. Even better, if you are staying for a while you might rent for 2 or 3 times and have the rental place picking you up and dropping you off and save even more. The founder of Enterprise was a fighter pilot in WW2 who flew off of the USS Enterprise ( a member of the greatest generation) and is one of the reasons you are not speaking Japanese today. Give him your business. read more

I rarely spend the time to detail out experiences here on yelp unless they are exceeding bad or exceedingly good. This situation is bad and definitely one with questionable ethics by a major company, if not outright illegal collection and use of data. Let me begin with the customer service problems. Simply, needed a last minute rental. Reserved so their system got confirmation email although I DID NOT sign into any accounts (important later). I get confirmation email and arrived 10 minutes early to pick up the car. First, they walked around and didn't acknowledge I was there for 15 minutes. When someone actually decides to help, I am advised that "Enterprise attempted to call you to let you know that they didn't have availability". Ok, makes sense, but they didn't call, email, text or reach out to me in any way. This is where questionable data usage comes into play. Again, I never signed into any account, filled out all the contact information correctly (verified this with my confirmation email) so I advised that they didn't try to contact me. He advised me of the phone number used. It was a number I had 3 years ago. So this company decides to not use the phone number or email I provided them, and have confirmation that they received this, and instead data scrapes 3 year old records to associate me with an old phone number. I am used to this type of behavior with shady companies, I just didn't know until today Enterprise was a shady company. So buyer beware, at the best case terrible customer service, worst case privacy violating business practices. read more

I made reservations on July 21 and was assigned Confirmation No. 1SF7KP. I called the Branson MO Enterprise location on August 17 (date of reservation) at about 9:15 AM and was told by Glen they would pick us up at 10:30 AM --- kind of late I thought. He called me at about 10:45 AM and said it would be 15 minutes before he would arrive. He did so at 11:00 AM, with another customer in the car. Upon arrival at the office he walked off with the guy and just left us standing at the car. He took care of him first and we ended up served by an employee named Sam. She looked out in the lot and offered us a pickup truck which I quickly declined. We ended up with a Dodge Charger which we rode in to the office. Why the the hell would I want to drive a pickup truck on vacation? The car was not clean and even had mud in the trunk. The windows had not been cleaned in a long time. Very poor service on the part of this Enterprise location. The treatment we received here is not of the caliber that we have experienced at many other Enterprise locations we have used over the past three years. Someone at Enterprise headquarters needs to change the status quo of this location. read more

Great service. Glenn was so friendly and helpful. We appreciated his customer service. If you need a rental, this is the place. And they will pick you up. read more

I recently had an accident and my insurance was covering my rental. In course of the conversation the agent added more insurance which I did not need since my insurance company covered any issues. They rushed to get the car ready and it was decently clean, however you could see streaks on windows. The next day at one point driving into sun I could not see, and almost had another accident. When I returned the car I learned they had charged my card twice for the extra insurance and needed it one more time. I told them I had not agreed to this and they said there was nothing they could do since I signed contract. This was even explaining I have been unemployed for 8 months and did not have the extra cash for additional insurance. They were extremely unfriendly and uncaring. If I need a car again, I won't choose Enterprise.... read more

Very small enterprise. Not a lot of cars to choose from. Had an okay experience. When I returned the car it needed about a gallon of gas to get it back to full. They charged me for five gallons. I guess that's my mistake for not bringing it back all the way full. Had a very small parking lot, I did not know where to return the car everything was double parked. It was a mess. read more

I booked the car for pickup at 12pm. I arrived at the office about 1230pm and the car still needed to be cleaned. So the lady at the desk offered a Chevy and I accepted it. It was dirty inside and out too. No big deal. I left the lot and noticed that the gas wasn't full, so I called the office and they said they just want it back with the same amount as you left. It was just over half a tank. I didn't notice on the paperwork that she had me initial, that she said it had three quarters of a tank of gas. I drove the car for one day,100 miles. I didn't add gas to the car, because I didn't drive it much and thought it was 3 or 4 gallons, at $4 a gallon no big deal. I thought $15. THEY CHARGED $40 for gas. This is a lousy way to do business. Employees can just guess and then charge you! I was needing a contract with a car rental company, they the hotel I manage and it won't be Enterprise. read more

I have rented many many times from Enterprise in Branson and I have always had great service. They are helpful and friendly and have always taken care of my needs. read more

Called Enterprise-Branson @3.00 6-24. Was referred to corporate somewhere in US..They took information and said we were booked and referred us back to Branson. After extremely long 'hold' times we were told no cars available. Made arrangement for 6-25; pick -up originally scheduled for 9:30 AM..Several phone calls saying 'later' as had only 2 persons working (Saturday morning), then 1 person had to pick up 2 other customers before we could get our car. Asked for an economy car, they offered a 150 pick-up, ended up with chevy malibu at $41.00 PER DAY. (11.00 AM) turned in @ ENTERPRISE @10.00 Sunday morning, no workers present & 1 parking space left @ location. Poor customer relations, corporate needs to get active or they will be loosing customers. read more

The friendliest and most helpful rental car place I have ever been and I have been to a bunch. I now call them in advance and tell them the not only the size I want but the make and model and they find it for me, this is customer service. These guys are the best. read more

My husband works for a large company and they use enterprise a LOT. Basically every month he is driving an enterprise car to or from work (usually a 5 or 6 hour drive). He has used this particular Enterprise location about 6 times. The first time we get there and they had given his car to someone else and wanted him to drive a dually truck, nope! So we waited about an hour for a car to surface. Another time he was mailed a ticket for toll charges that he did not do. There was no way he was even remotely in that toll area/state. We paid it and let his company take of the rest. This enterprise has horrible customer service. Will make you wait, EVERY time. And these cars are reserved WAY in advance.. Should not be a waiting game. But today takes the cake, my husband gets about an hour and half away from Branson into his drive to work.. The car dies (not sure why but possibly because it was a hybrid and not charged).. He called downtown Branson Enterprise and was told to wait for a tow truck and the tow truck would bring him all the way back to Branson so that they could get him in another car... Thank God for the tow truck driver that refused to drive all the way back to Branson and found my husband a car at a Springfield Enterprise.. Why couldn't Branson Downtown Enterprise customer service have done that? Why would they even send someone off in a hybrid that was not charged? so... Thank you Mr. Tow Truck Driver for having the nerve to say no to this Enterprise's ridiculous request and using common sense to help my husband get to work.. Job well done good sir. Enterprise, not so much! read more