I had a great experience at this location. Customer service was prompt and friendly. The car was…read morenew and clean. Will definitely rent from them in the future!

The guy who runs this place, Joe, is the GOAT (greatest of all time)! He is very flexible and will…read morehook you up with an awesome deal. I even sent my friend who was having trouble renting cars due to not having a credit card, and he helped her too. Can't recommend the guy enough! I will drive out of my way to rent from him!

These folks are great. I had to rent a vehicle while my car was being repaired, they were so…read morehelpful and the prices are cheaper than other car rental agencies. I had to rent a vehicle for two weeks, and they were able to accomodate me without a problem. I will definitely use them again if I should ever need a rental vehicle. Thanks!

UPDATE: One Bad…read moreApple doesn't completely spoil the barrel, however, it almost does. I have rented from We Rent Cars and Trucks on multiple occasions because they have well-maintained vehicles at highly competitive prices. On multiple occasions I have encountered a man who works there who simply doesn't understand customer service and basic professional conduct. He has been extremely unfriendly and very unhelpful to me, and I have observed other customers experiencing similar interactions with him. When I was there the last time, I explained to him that I would like to change the card on which the charges were placed and he responded in a very negative and angry way. He said to me at 7:53 a.m., "Well you're going to have to wait until 8am when Lisa gets here." I replied to him by saying that there was no need for rudeness and poor treatment of a customer who simply wants to pay a different way, and that waiting 7 minutes would be no problem at all. My comment was met with anger and a great deal of eye-rolling. This business may rent cars and trucks but they must also provide customer service in the process of doing so. Except for Lisa, who is very friendly unprofessional, most the other employees with whom I have interacted here have been less than accommodating and conduct themselves seemingly without any manners, most of all the Male employee references earlier. I wish I could understand what goes through the mind of a rude employee in 2020 when anyone can post reviews about their experiences, thus mirroring the truth and asserting accountability into the equation. I will figure out the name of this employee and post an update soon. Ironically, one of the male employees helped me retrieve my box cutter which I had dropped in a crevice of the cargo van I had rented. He tried with several tools, but in the end the 12" vice grip pliers I provided did the trick. Strange how one or two of employees will go the extra mile for you here, and the rest of them seem to be total grouches, one much more so than the rest. FROM 2 YEARS AGO: My experience involved an interaction on the phone. The rep said that no amount of money was sufficient for renting a car without a credit card. Debit cards are not accepted regardless of how much balance you have in your account. The rep even refused to consider a cash payment in excess of the total value of the car for a 48 hour rental. He wouldn't rent a $7K vehicle for $10K in cash or debit card hold. This defies logic. There is no reason to refuse an offer like this unless you just don't understand basic business. Additionally, the rep was far from courteous on the phone.

The Avis Local office in New Kensington is just great. The staff is very friendly and very…read moreknowledgeable. The cars I rented were always clean with low mileage. The savings in renting local is huge since New Kensington is in Westmoreland County. There are no additional tourist taxes that Allegheny County adds to your bill like out at the airport or in Pittsburgh or Monroeville. Save time and money here in New Kensington.

Called to have my car detailed before I traded it in and they were able to get me in the next day…read more Family owned, very nice people, great customer service. Dropped it off and picked it back up right on time. Car looked amazing!! Difficult German Shepherd dog hair gone, seats were clean, interior immaculate. Smelled great, not all perfumey. They even did the exterior when all I had wanted them to do was the interior. Price was excellent. Thanks, they make it look so good, I decided to keep it and not trade it in. Thanks Nick! Great Job! Located in the Avis rental business. Stop in and see them. Your car will thank you

This is the same great location I recently purchased my car at, and the rental car service is just…read moreas stellar as their car sales! Quinton was kind, knowledgeable, and extremely professional. Most importantly, he helped us into a new, clean rental at an extremely competitive rate. I'll never rent from Enterprise again as long as these guys are around. I just can't say enough good things about all the aspects of this business!

It's been a few years since my last review and since I recently came in, it's time for a new…read morereview, especially at their new location within PIT airport. Service is still great! Everyone I encountered was helpful and friendly! The selection of vehicles in the Executive Isle was amazing, more than one BMW to choose from and I snagged a fully loaded X3, which was amazing to drive and was brand new, only a thousand miles on it. Checking back in was easy too! The best part is that with PIT's new main, landside terminal, everything it walkable without taking a silly tram or train... Love this! National Car Rental is still the BEST!

Stopped in to exchange a constantly software updating vehicle. I asked the manger Bob and he was…read moreextremely dismissive and unhelpful! One of the worst experience I have had with national. Even tho I am executive elite and rent 6-8 months of the year for business. To top it all off they parked us in and the staff would not let us out/move the vehicles for 30 additional minutes! When they did offer us a vehicle it was a smaller and basic level vehicle for traveling over 1,000 miles. Terrible location to work with !

They sent vans with leather peeling off the seats. Very…read moreembarrassing for a wedding transport.

Driver, take me away!…read more Long story short....limo great, driver and service awful. The limo was clean and neat. It was stocked with alcohol and water. The limo driver did now know where he was going and couldn't tell us how to use the radio. The bride had to give him directions while we were driving. We couldn't even enjoy the limo ride. The driver was nice and courteous but didn't provide much other service. The photographer said to him we are going to the park near the gazebo, driver says ok! We assumed that he knew where we were going, WRONG! It was an ok limo but I probably wouldn't use them again!

A representative from their office terminated the call without courtesy or explanation. Such…read moreconduct falls well below the standard expected of a luxury transportation provider. I would not recommend their services.

We were referred to this car service by another car service because Regency would be able to better…read moreaccommodate our group. Let me just start by saying, five stars are not enough stars. Leann took my call and provided excellent service from start to finish. She worked with me to determine the best vehicle for our 19-person group, obtained all the pertinent information for the pick up, drop off and return, and also provided a special accommodation for one of our guests with a mobility issue. This was an important group for our institution and in reading her notes on the order, it was clear that she was taking the lead to make sure they were treated on her end with the importance that I requested. She went out of her way to make sure our guests had beverages and assigned a terrific driver to bring everything together. Leann also kept in close contact with me throughout the day, letting me know when the group arrived, got on their way, etc. If you ever have transportation needs in Pittsburgh, I have no hesitation whatsoever in recommending this company. It's a really great (and unfortunately increasingly rare) thing to find people who are good at what they do and enjoy doing it. Regency is definitely one of those companies.