My dad brought my truck up here and had a reservation for a rental here to get back home. My father…read morenever knew that they only accepted credit card and not debit or cash and wouldn't accept tap and card-less payment and it never had the option to pay online due to "policy". they totally voided the reservation leaving my father stranded here Jacksonville. Never in a million years would I ever expect a place to decline the most basic form of payment such as a debit card or cash. The customer service was also pretty rude towards my father also. highly disappointed in this company and will advise to not bring your business to them. luckily we were able to get him on a flight to GA 12 hours later.

Very rude and didn't wanna let me pay to keep my rental for another day cause they didn't know what…read morethey where doing

My experience was excellent. They were courteous, efficient, friendly and prepared for my arrival…read more Thank you!

I want to express my gratitude to the employee at the New Bern Airport for assisting us in getting…read morea vehicle to return home. She understood our situation and worked hard to find us a vehicle that would accommodate our needs. Unfortunately I did not get her name but I want to let you know that you have an excellent employee that was working on Wednesday Morning at the rental desk.

DO NOT USE BUDGET TRUCK!!! NOT MILITARY FRIENDLY!!!!!…read more Yesterday I showed up to pick up my truck and (4) wheel tow dolly I ordered over a month ago. Upon pickup, they said they do not have one available for me. However, they said they do have a (2) wheel dolly I could use. I said I would prefer a (4) wheel dolly. They asked what vehicle i would be towing and upon presenting them with that information they informed me my vehicle would be just fine. After hours of loading my belongings into the truck I was on schedule to depart at 8am. The last thing I had to do was load my vehicle onto the dolly. I drive my car up onto the dolly with no issue but as I back up to reposition the wheels, the front of my car catches on the dolly and tears off my front bumper. I call the Budget Truck branch back and tell them what happened. The same man I spoke with yesterday chuckles and says, "Yeah I figured that would happen. I haven't seen one car that didn't catch on a two-wheeled dolly." He goes on to tell me I am at fault because cars are meant to be driven, not towed. I call customer service to see if there is anything that can be done to remedy the situation. After being bounced around to numerous departments, someone tells me to sit tight and they will make something happen. I wait for 6 hours... Afterwards, I call back and ask what the status update is. They tell me someone is en route to pick up the (2) wheel dolly, but I will have to pick up the (4) wheel dolly myself, which is located 2 and a half hours out of my way. I have a 12 hour trip I was supposed to begin 6 hours prior! I said I would like it delivered to me because I cannot leave my car here and feel it is unfair for me to pay for gas and waste any more of my time for an error caused by Budget Truck's incompetence. I was then told to contact them directly and take it up with them. I call the place that "had my equipment request" and I ask how we can remedy the situation. I get placed on hold. When the man comes back, he asks if I am a military service member. I say yes and get placed on hold again. When he comes back he simply says, "No, you have to pick it up yourself." I make numerous phone calls to customer service, often times being bounced to other departments. One gentleman pretended he could not hear me but only said so immediately after I was done telling my story. Meanwhile, someone shows up and takes the (2) wheeled dolly and comments that my wife and I look like we are in a sad situation. Finally, someone says they will call back with a solution in less than 2 hours (it's been over 2 hours). I am outraged because of the time and money wasted on what should have been a simple move. Budget Truck is extremely inadequate in their operations and customer service. They have fallen well short of what I imagine it's creator originally envisioned and well short of their competition. I will keep you posted on the final outcome. As of now I am sitting here still waiting for my "solution" so I can begin my 12 hour trip. As a military serviceman who moves frequently, I say with all sincerity, DO NOT USE BUDGET TRUCK!!!!

confirmed reservation, get there, no cars. needless to say, never again, rude condescending, no…read moreeffort made both locations

Employees were helpful while trying to upgrade to a bigger vehicle. Unfortunately as much as we…read morepaid for the vehicle it was extremely dirty when we received it. Even the highly touched areas such as the steering wheel and touch screen were not wiped down, with Covid going on you would think that they would take such precautions. The vehicle was obviously not cleaned or inspected prior.

Save your time and go somewhere else you won't get your car even if they tell you that it will be…read moreavailable. Made a reservation for 13 days , LARGE SUV was needed, For a family that required at least seeting for 7 people . Spoke to the manager nubia , confirmed that my car would be available at that time . 4 days later nubia gives me a call to tell me there would only be a small Nissan rogue available for our 7 people . She cited that the car was no longer available because all the larger cars went to big rock . -10/10. Stop interfering with peoples day

Stellar service. The staff made doubly sure I was taken care of and really watched my back. I was…read morethoroughly impressed with the teams transparency and integrity.

I've rented here many times. The staff is always cordial, helpful and reasonable. I've never had an…read moreissue with their cars, and have even gotten to drive a couple of cool ones.

Don't understand how a company is allowed to charge your card in advance - not a simple hold for a…read morereserved car. To then not have any. Certain other company's will at least make sure to transport a vehicle to a location considering they have multiple locations not the far away. Poor customer service. Now having to wait 7-10 days to see a refund. Even have to argue to remove the insurance charge since it was not even a rental at this point. Horrible company ethics. There are others you can go to in the area. Stay away.

I was told that i had to stand outside in the cold due to PRIVACY REASONS, not sure what that…read moremeans. Then after 20 mins of waiting in the cold, i went back inside and was told that i would be arrested for Trespassing, and the owner/operator called me a self entitled A-Hole because i refused to stand in the cold and then proceeded to say that he has dealt with fools like me before. Not sure how this place is still in business but Budget and Avis should consider a new operator. I have been told to wait outside due to privacy reasons, What is that? Needless to say, i cancelled my budget rental and will go to Jacksonville to rent a car.

Pat Brennan was incredibly rude, condescending, and downright venomous to me for no reason. Some of…read morethe worst treatment I have ever received as a customer. His behavior is unstable and he was physically threatening to the person I was with. Also the car I rented was covered in dog hair. Beware of this location.