confirmed reservation, get there, no cars. needless to say, never again, rude condescending, no…read moreeffort made both locations

Employees were helpful while trying to upgrade to a bigger vehicle. Unfortunately as much as we…read morepaid for the vehicle it was extremely dirty when we received it. Even the highly touched areas such as the steering wheel and touch screen were not wiped down, with Covid going on you would think that they would take such precautions. The vehicle was obviously not cleaned or inspected prior.

Incredible rude and condescending operator. Would rather stand and argue with customers saying that…read morehe locks the doors in 5 minutes instead of helping customers get their vehicles. Avoid it if you can.

The man that runs this location in Morehead City, NC is the most unkind and unprofessional manager…read morethat I've met since I've moved to the a year ago. I rented a vehicle online that had a Lockheed Martin discount. Family has the opportunity to use this discount and make the reservations without employee. I rented a full sized vehicle for a few days. Pat was rude the minute that I walked into the office. Barked at me that I they only allow one customer in the office at a time. Privacy issues. I sat outside until he was finished waited to be sure he was ready for me and entered the office. He rudely stated that my Uber left and that I was lucky that he had vehicles in his lot. Not a "hello how may I help you?""Sorry for your wait." "Thank you for waiting." He was abrasive and rude. Asked me if my reservation was for work or leisure I replied leisure he frantically told me that I cannot use LM family discount because I'm not the employee. All this time I was texting my husband letting him know how disrespectful and unprofessional this person was. He went on that it was about insurance reasons and removed the vehicle and discount and asked if I was a USAA member. I was speaking with him in a monotone voice because he was so upset with figured I would try my best to temper the situation. I read him the LM code description and that spouses were also entitled to use the code that was entered and that LM also covers the damage waiver. I ended up getting a vehicle that was 3 times the price I originally secured and he would not change it. Another customer, a women, walked in during our transaction and he also barked at her about one customer at a time. She replied with sheesh and sat outside. I think he does this because he is a rude person and there aren't witnesses to confirm his ugly behavior. I was walking up to the door, still in the lot and he barked at me that I needed to get the mileage. I did was I was told even though I knew that was his job to check in all vehicles. There was a customer inside so I waited outside. He told that customer to wait outside so he can finish up with me. I recorded the entire interaction with him bc I knew it would be harsh. After a few minutes of his b berating Me, I told him that I was recording the conversation. Boy did his tone change for a minute. It was no better but he changed. He refused to refund my money. Told me I must be a horrible realtor and threatened to call where I work. Love that some stranger looks me up on SM to threaten my career. I made it easy for him and left my business card which his young associates tore it up and threw tossed it. I'm not sure if she was protecting him or was taught to treat people this way. He threatened that he was going to call the police if I did not leave once our transaction was finished. Of course I would leave, being in his presence was scary. I did receive my $109 credit and 3 days for free from Avis customer service. I guess being a manager who berates his customers losses money. Be aware when you go into this office. He should lose his job. It's hard to find people yo show up. This is the garbage you get.

I was told that i had to stand outside in the cold due to PRIVACY REASONS, not sure what that…read moremeans. Then after 20 mins of waiting in the cold, i went back inside and was told that i would be arrested for Trespassing, and the owner/operator called me a self entitled A-Hole because i refused to stand in the cold and then proceeded to say that he has dealt with fools like me before. Not sure how this place is still in business but Budget and Avis should consider a new operator. I have been told to wait outside due to privacy reasons, What is that? Needless to say, i cancelled my budget rental and will go to Jacksonville to rent a car.

Pat Brennan was incredibly rude, condescending, and downright venomous to me for no reason. Some of…read morethe worst treatment I have ever received as a customer. His behavior is unstable and he was physically threatening to the person I was with. Also the car I rented was covered in dog hair. Beware of this location.

I am stationed at Camp Lejunne and my family doesn't have a vehicle. My wife went home to visit…read morefamily and on her return, needed to rent a car to make it home. My wife, who is 7 months pregnant and carrying a 2 yo rented a car from National Car Rental. When she asked for assistance with putting a car seat in, the attendant stated that she wouldn't because it was company policy to not put car seats in. So my wife asked the attendant to watch our toddler son while she climbed into a car to put a car seat in. The attendant, again, said "no", and WALKED AWAY! A kind stranger saw the interaction and stopped to help my wife. I will never rent from this car rental place, even I am left with walking to home.

I have a rental car for my job and I choose to Rent at this location long-term because of the way…read morethe staff takes care of me Service is always quick and professional, and today was no exception. Austin always goes out of his way to make sure I'm completely satisfied with my rental. Since I'm enrolled in the Emerald Club program, they let me choose any car on the lot, and I'm LOVING the Audi A5 I'm driving this month. Thanks also to Nikki, Alyssa, and the rest of the crew!

Incompetent, unfriendly lady at the desk. No hello or whatsoever. After asking for my lastname she…read morenoticed she had given away the car that we had reserved (and already paid for), so she complains that we should have been there at 1 instead of 4. I don't get it. Just let the car sit in the lot until the customer who had already paid for the car shows up.. Anyway, she provided us with an "upgrade" to a midsize-SUV, which really is not an upgrade from a regular fullsize-car because the SUV really is just basic, no extras like temperature control A/C, bluetooth, etc., which all the fullsize-cars that I had before had. As we have a German license, she had to look it up in a book to make sure it is valid -- that is ok. However, if I had not told her it was German, she probably would have looked through the entire book. A little more talking and a little friendliness would definitely help! To sum it up: we are not satisfied with the car and with the way we were treated. Bluetooth might seem like an extra you do not need, but for us it is very convenient to connect our smartphone so that we get all the instructions from the GPS, which we do not now because the Alamo employee did not know what she was doing..

From the owner: Save time, get great deals and discounts when you book your next rental car with Alamo at New Bern…read moreAirport. When you book through Alamo, activate Accelerated Check-in and get to the fun fast! Cheap car rental rates in NC and abroad at over 1,000+ airport locations.

Worst customer service. The guy at the counter said he won't allow me to upgrade. Not asking for a…read morefree upgrade but he won't let me pay to get a different car Bc they need this one out of inventory! Call hertz and gets transferred 7 times like it was an inside joke to avoid my call. One hour on the phone later I get told I should go back to the original guy at the counter... I'm a hertz Gold member but no more, I will never rent from hertz again and I will make sure none of my employees rent from hertz as we travel alot

I rented from this location in New Bern NC through a referral from State Farm Insurance. It was…read moreexplained by the Hertz agent that they needed my debit card in case of fuel overages or incidental expenses were incurred. Hertz ended up charging my card $70! State Farm says they handled all expenses. I was never told about the charge.

I've rented here many times. The staff is always cordial, helpful and reasonable. I've never had an…read moreissue with their cars, and have even gotten to drive a couple of cool ones.

Don't understand how a company is allowed to charge your card in advance - not a simple hold for a…read morereserved car. To then not have any. Certain other company's will at least make sure to transport a vehicle to a location considering they have multiple locations not the far away. Poor customer service. Now having to wait 7-10 days to see a refund. Even have to argue to remove the insurance charge since it was not even a rental at this point. Horrible company ethics. There are others you can go to in the area. Stay away.

One of only a couple truck rental places in town. I made my reservation a week out and it was…read morethere waiting for me - I even had to change it a day, no problems, just coordinated with the lady who runs it and was good to go. I would strongly recommend you make a reservation in advance as they normally don't keep trucks just sitting there. The only problem I had was that the dolly I ordered wasn't available and I never got it. Moving appliances by hand sucks and my back still hurts.

Rented offline with a coupon, that part was a breeze. They had the truck ready and waiting for me…read moreafter we finished the paperwork in the office. My main issue with this transaction was I ended up being charged $41 for a "gas" fee. I filled up the truck to the brim before returning it. I was shocked and confused when I saw my credit card statement where they charged me for a gas fill up. Pain dealing with this and I can confidently say I don't plan on ever utilizing their services after this ordeal.

In and out service!! The location is in the middle of everything. Extremely happy for a last minute…read morebirthday getaway. The place is clean and practices social distancing. I can't say enough about the car rep camryn . She is a sweet lady. I hope all my visits at Hertz will be as pleasant as this trip.

Your phone service would not let me talk to a human suggested that I hit the number to which I did…read morerepeatedly only to be hung up upon... That is bad form... My intention was to get a car for the week I'm thinking that you lost $500... I guess I'm going to enterprise since you guys could give a shit about your customers