Dropped my car off to the shop today to have it repaired, so I needed a rental. The other drivers' insurance company uses Enterprise, so I selected this location because of it's convenient location. It is nestled right between my home and the auto shop. I opted to pick up the vehicle rather than them picking me up. The lady who assisted me was very friendly and the process was a breeze. It definitely seems as if they have streamlined their process, the entire transaction was completed from a tablet. The put me in a Nissan Juke, which I assume was what they considered comparable to my Altima. The car was clean and even came with a small complimentary pack of clorox wipes. It appears as if they are taking precautions for o keep customers safe though Covid. read more

Enterprise Rent-A-Car - Car Rental Near Me - Catonsville, Maryland

This place just sucks. It's hard to get anyone on the phone when you call. They take forever to come pick you up if that's a service you need. And they don't seem fully staffed so it takes forever to get a car when you're on their premises. I only used this company because my insurance set it up. read more

I needed to rent a vehicle and Enterprise in Catonsville was the only location that had vehicles. I received stellar customer service and treatment on the phone and in person at this location. Staff was very knowledagble and went above and beyond to make this an exceptional experience. The vehicle was clean and had no issues the entire month I had this rental due to an insurance claim. The extension of the rental was breeze as simple as a phone call. The check in time was unmatched to any other location that I have rented from. I will definitely rent again from this location only. Thank you for ease of renting and a genuine great customer service experience. read more

Only giving two stars because the Enterprise employee was polite and professional. It would have been one or none if possible, if not for him. My insurance coverage pays for a rental while my car is being repaired. I pay for coverage that is supposed to give me a comparable vehicle to what I own (a mid-sized sedan). The Enterprise rep arrived quickly and after he introduced himself, he made sure to mention that he "got me a free upgrade". This "upgrade" was a late model Jeep Compass... a compact crossover. Not comparable to a mid-sized sedan in any way and was certainly not an upgrade to my personal vehicle. On the outside, this offering from Enterprise looked like it had been washed in dirty dish water and then left in the sun to dry. It was filthy on the outside and had its fair share of dings, scrapes, etc. When we opened the doors to inspect the interior, I was greeted with the strong aroma of cigarette smoke mixed with strong/bad cologne. The windshield even had footprints on it from someone in the passenger's seat using the dash as a foot rest. It was extremely obvious that this vehicle had not been cleaned and has clearly been neglected. It's like this is the car they loan out when they know they aren't making any money from a normal rental -- literally the worst condition vehicle they had. I have no idea how a vehicle in this condition is acceptable to be used as a rental especially when a highly reputable insurance company is covering the cost. I imagine my insurance won't be happy to hear that Enterprise is giving their customers greasy foot print laden ash trays on wheels. There are literally no words. After only having the vehicle for a day, my clothes stunk of cigarettes. Completely unacceptable. The vehicle also had close to 60,000 miles and the transmission was jerky/clunky. Enterprise may want to think about cycling this one out of their lineup. read more

The absolute worst place to rent a car . First car they gave me was an impala it was broken and when I returned it they said sorry we thought it was fixed . The second car was a Nissan rogue smelled of smoke , wasn't cleaned and had no gas it was this or nothing . They are the most in professional group of people I have ever dealt with . They charge my Amex before I had a chance to review my bill . I would never ever use this place or recommend it to anyone . A lot of double talk a lot of explaining but no real good answers . Manager said his name was Paul Seaw who knows is this is really his name . He said he ran out of business cards . There is a reason this place has such a bad rating ! read more

An easy reservation process and I was able to have a shuttle pick me up at the car center where I was having work done. Once I arrived to Enterprise, David greeted me and we did a walk around of the rental car. read more

Not a great experience with this Enterprise. We had a situation where, on a family outing our vehicle became incapacitated. After a long ordeal, our car was towed to the shop that this Enterprise is attached to. We made a reservation and reached out to get picked up. After a short hold we were told that we were outside of their pick up range (according to the policy it is 10 miles), we were 9 miles away. We ended up finding a location and walking to it, myself, wife and two year old. read more

I had to take my car in for repairs and needed a rental from Enterprise in Ellicott City, I was picked up by a respectful you man and taken to the shop the process was quick and fast however the rental car was dirty and scratched up there was glitter in the cup holder and cigarette holes in the seat so you know it had the smell of smoke . When I asked if that was the best they said yes, the air conditioning worked thank God . Fortunately Miller Brothers fixed my car in recorded time so I didn't have it long . Shame on Enterprise for renting a piece of trash. read more

The worst location for enterprise. I had a reserved car from Toyota at 10am and Enterprise kept on saying no car available so I had to wait for three hours at their location. This is no a location to deal with. Basically, they don't care about their customers. I wish I could have the option to give them 0 star. read more

Enterprise Rent-A-Car - The worst location for enterprise. - Car Rental Near Me - Catonsville, Maryland

The staff at this location always go above and beyond. Always completely satisfied. Nancy is the best.

I called the day 3/27/19 of my arrival and asked if they could pick-up from my house b/c I don't know that area very well to leave my car there. Nancy stated they were short handed in staff but she insured me my car would be safe there. I drove my car there, picked up the rental. The experience was great until it was time for the return. When I returned the rental 4/1/19. My car had a white line down the driver said door. I couldn't believe this the Employee RA# 582G5T ran into the office and got a magic eraser and cleaned it. It looked ok far she did it. I couple days later I called Nancy to let her know that the scratch was still there. She said it's just like a parking lot. They are not responsible but if I scratched your rental you would want me to pay so it should be the same standards!!! I have called corporate and they still have yet to return my call. read more

We set a reservation to return to a different location. They gave us a ran down car because they knew they weren't getting it back. The tires went flat it had a crack in the windshield and it looked like a tree fell on the driver side door. This was all documented before we left. I asked if they had anything else (seeing as thought they had a few other cars on the lot) but of course they were all "reserved". My husband and I were on a tight schedule so we had no choice but to take it. The lady told us if we had any issues, just exchange it at another location. Problem is, no location is willing to take this piece of crap and give up a good car because they would lose out. So we are stuck paying for a this crappy car spending all of our time at the air pump! read more

I had a great experience with this location and Enterprise in general. They were able to pull up my reservation from two months ago, a very friendly CSR named David had a clean vehicle ready to go, and there were no issues dropping it at BWI at the end of my trip. My final bill was exactly the amount I was initially quoted with no unpleasant surprises. Sorry to read others on Yelp weren't so lucky. Reviews like that make me nervous every time I have to rent a car, and I am always extremely relieved when everything works out. read more

My experience today was nothing but amazing and peaceful. My aunt died suddenly and I needed a vehicle to leave town tonight. I prepared and braced myself for a long process with tons of questions and requirements....and a long wait in line. The stress of the event, having to make last minute travel arrangements, and manage work, went way in just a few minutes. I walked in..no line. Danny, greeted me nicely and calmly took my information and within minutes (literally) I was outside selecting a vehicle. I believe my indecisiveness held up the process. He reviewed the car, took my card, I signed in the yellow boxes - on a tablet outside and I was off. I did not return to the office at all! It took me longer to change vehicles and pack luggage. THANK YOU DANNY. I will return to this location soon! read more

I had to have an engine replaced in my 2011 Hyundai Sonata at Antwerpen Hyundai Catonsville. I went thru Enterprise Rent A Car at the 6408 Balt Natl Pike address. From the minute Ms. Oumou Diallo picked me up, to the minute she called to finish out the rental; she was polite, professional, courteous and kind. It was a very stressful day for me and she handled everything without a lot of questions. I was in a rental for 22 days. The car was in great shape/condition. It was a very pleasant experience. By far, this is the best rental car location to deal with. And Oumou was fabulous! read more

Ryan was fabulous in helping me rent a vehicle. I was here to exchange a vehicle that the enterprise in Ellicott City had stuck me with (the agents in Ellicott City are horrible, they don't listen and it's either their way or the highway, not professional). Coming back to this location, Ryan was professional, courteous, and made sure I was comfortable with the replacement car. With the Acura airbag takata recall I'm with a rental for a few weeks so I need to make sure I am comfortable. Ryan made sure they type of vehicle I wanted was there when I showed up. Thanks! read more

So first off I got my rental car and all was well. I got the car on April 13th paid for 10 days, I called today to find out if it had to be back on Wednesday or Thursday and the lady told me that my contract ended today and it had to be returned between 5 and 5:30 today! Which is Tuesday the 21st. So I drop the car off and call back to let them know the location and I asked the next woman why I had to bring it back early to then find out that I COULD keep the car until May 4th! Which would have been extremely helpful considering I don't have my personal vehicle at the moment and now I'm just waiting to hear back so I'm hoping that this review gets someone's attention and I get a call soon read more

My main issue with this location was their empathy, if someone comes to you with concern about their rental, you should show some empathy and try to make it right, my first return visit i was told the problem was a user error, im not sure how much user their is with just turning a key to start a car but once i returned the next day i was told their wasnt anything available to exchange out (which is reasonable for last minute swap out) but instead of ensure that i had a replacement vehicle, two places where called and then i was sent to the airport when those couldn't produce anything. (I was offered to have to the car that had issues starting to be swapped out in two days, the same day i was previously told by the manager handling me was due to be returned.) after filing a complaint, the manager paul called me to ask why with a tone of annoyance with me. I just didn't appreciate how anyone handled any of the situations. I dont ever want to be contacted by him becuase he doesnt know how to speak to customers which is sad for a manager read more

I am updating the 2-star review that I entered yesterday. The staff at Enterprise did a very good job of service recovery by helping me get a car when the reservation made through the main toll-free number was made at the wrong location. They were able to provide transportation to the agency where the reservation was made and I was able to return the vehicle to the more convenient agency location. I will be using the company again despite the inattention experienced initially. read more

I have been to a few different branches and this one is very professional, polite and treat you like you are one of the family. They make sure you are comfortable with your rental and explain everything to you. I highly recommend this branch!! Thanks Ryan! read more

Substandard management. Waiting for over 30 min for a car. Only one person working......

I normally love Enterprise and got the normal great service from a very nice neighborhood location. But when I went to decline the insurance as I always do (since I'm already covered both by my own car insurance and by Visa) the agent informed me that in the event of any damage I would be assessed not just the repair bill but also Enterprise's "loss of revenue", which my insurance would not cover. So I wound up adding 50% to the cost of the rental - by then I had no alternative. Loss of revenue assessments, while legal in some states, are dishonest and one-sided. They don't reimburse me for lost revenue if I have a flat tire and miss an important meeting. And their financial loss from an out-of-service car is not the "hypothetical revenue" but the "actual profit" - a much smaller number. Needless to say I was very disappointed in this tactic from what had been my favorite car rental company. read more

up charged for car renal without saying anything! Said they'll "take care of me" on my next rental, didn't bother to refund and said that wasn't an option. The 800 customer service rep said that was a lie. Avoid this location at all costs, any discrepancy with the charges during your rental period, the local management here will feed you lies and not help. (Happened twice, my fault for giving them a second chance) read more

This is the best experience I had renting a car from Enterprise,I was very much impressed By Mr Jim Paris (the Manager) and Nicole who are professional and provided excellent service making me feel in good hands.They are an asset to the company. highly recommended. read more

What a easy translation from beginning to end. Could not have been more accommodating and helpful even with last minute changes. Excellent service read more

I had terrible service from this office: they did not pick me up when promised and refused to be open and forthcoming when asked when they would be able to. They were rude and officious. I will avoid using Enterprise from now on when renting a car. read more

The manager Chris doesn't know what he is doing. Everyone else there gives excellent service he has messed up on my rental bill not once but 3 times. Also someone I referred will never deal with enterprise again because of him. I do not want touching my account!!! read more

Beware of this branch! I read other reviews about the owner "finding" damage to the vehicle after overnight drop-offs and this is exactly what happened to me. The owner of the branch assured us that all of the nicks and scratches were just normal ware and tear. She told us not to bother writing them down. The next business day she called to tell us there was a dent. We told her it was impossible because we'd parked facing the building and had not hit anything while using the vehicle. After the phone conversation she had the "dent" fixed without telling us and before we could even contact our insurance co.! Coincidently, the replacement cost only slightly more than our deductible. It's unbelievable that they can get away with this because of their contracts. read more

Been dealing with Enterprise forever, been taken care of at Catonsville & Enterprise on Caton. Rented for personal & work. Rented a Jeep which was a little over what Geico agreed to pay. I ask the guy when I had to have the car back, he replied May 2nd and he gave me a price of 38.00 which was what the cost for a larger car would be for that time. Geico originally called the order in for 4 days, then extended till May 2nd. The man that rented the car to me, said twice. it is covered until May 2nd when you bring the car back we will refund your $100.00 deposit We payed the 138.00. They refunded $61.00 back to my card, spoke with Brian the manager, he could have cared less. He said it was because his rep quoted me for 4 days didn't want to hear anything else. The guy clearly knew I was to bring it back May 2nd he stated that 3 times. He quoted me the wrong amount, rather than address it, Brian chose to blow off a life long customer over $38.00 misquoted. Really didn't want to write this, however, I felt blown off by the manager Brian. read more