This was the worst experience I have ever had with renting a car. I will never rent from NextCar again. Several things happened which were unacceptable. First, I called before coming all the way to the Catonsville, Maryland location because I had to catch a Lyft. I asked if the rental was ready and Shakira (I believe) answered "Yes. When I arrived, she asked me who I had my car insurance with and I told her. She said she was on hold with them which I thought was funny because I'd just turned in a Hertz rental which only needed my company and policy number. She said that she needed to confirm that I had insurance with my carrier as well as other information. Second, as I was being checked in, after she swiped my license, Shakira asked when was the last time I rented from NextCar and I said, "I don't remember." She said there was a "Do not rent" alert and I had to call a number. I was livid! I said, "Why didn't you tell me that before I came all the way here?" She said, "I hadn't swiped your license." I'd brought all of my belongings because I had to go to work. By now, I'm running late and upset that I hadn't extended my first rental. So, I called the number just for the woman to say that she had to clear a hold (that shouldn't have ever existed) and would call Shakira back in a few minutes. After they hung up, Shakira asked for my insurance card. Third, as she continued to be on hold with my insurance company, I pulled up my insurance coverage on my phone and showed Shakira my policy and coverages, but that was not good enough. She had to continue to wait for my insurance company to pick up....Ugh!!! By now, I'm really running late for work, but they aren't letting up. So, after waiting 30 minutes, someone finally answered. They had to verify all of these coverages and ask questions. It was waaaay more than Hertz, Budget, Dollar or any other rental company needed. This should have been taken care of ahead of time especially when I called. Fourth, after all of that, NextCar placed a $250.00 hold on my credit card for 14-18 DAYS!!!! That's insane. Remind you that this was for only a 24 hour rental. Most companies charge $200.00 for a 3 day hold at most. Anyway, I was stuck and by now, very late for work. BTW, I'd also asked for their headquarters and Shakira gave me an address and phone number on a Post-It note. Fifth, when I finally walked out to the car, it was absolutely disgusting!!! The outside was dirty and had stains all over it; bird poop on the roof, trunk, back window; the windshield was completely filthy; it was a Versa covered with stains from bumper to bumper. I mean totally dirty and disgustingly nasty!! Sixth, after all of that, as I left, she never said, "Thank you." And I am giving them MY business and money. So tacky! I gladly returned the car the next day. This was the worst customer service and car rental treatment ever! Never again. I would not recommend NextCar to anybody for your car rental needs. They have zero professionalism and customer service skills. And to think I paid market price for a Versa rental (they had a BMW in the photo). read more

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Please know that after I arrived at your car rental service on Saturday, January 25, 2025, at approx. 11:00 am, to receive the car rental that I had scheduled and confirm via online registration. This was at your East North Ave. Office, Baltimore,MD. The office staff and even the office manger were most unprofessional and unhelpful. First, the the office staff who was supposed to be helping the customers was involved in conversations with another customer that did not seem to be related to professional customer service, and it took an inordinate amount of time for him to complete that particular transaction. Since, I was sitting there waiting patiently, I ask to use the restroom and was told "its out of order", however, prior to my request to use the restroom, the office manager and used it. I saw him come out of it. It seems to me that as a business that should want to attract customers, and not send them away, the staff there could have easily allowed me to use the restroom. Now, the other area of my displeasure was after making arrangements and getting a confirmation (NCCLN10799176), I was told that the vehicle that was supposed to be held for me was not available and the staff wanted to put me in a much smaller vehicle. I then asked to speak with the onsite manager, and he was equally unable or unwilling to mediate the situation, such as making an attempt to contact another NextCar office to see if another vehicle was available or even offer an apology for this inconvenience. So, I left that office and conducted my car rental business with one of your competitors. I just want to share my experience with the corporate office. I will also note that I have done business with your company in the past, and that experience was a lot more pleasant and professional than the current experience. Respectfully, Edward Whitfield read more

Pretty good service and workers were nice I recommend this place over anyone. You get your deposit back fast

Cheap but you'll end up paying a lot more. Their manager is a liar and a thief who will nickel and dime every cent of your deposit. Cleaning fees, convenience fees. My a/c stopped working and the supervisor Mike claimed that it was me who broke it. The car had less than 20k miles, I've no idea how the ac stops working other than poor maintenance. read more

Horrible staff, horrible management. They tried to offer me a car that was not clean and had a horrible stench. Their staff was completely unprofessional and gave me a hard time about my insurance and identification. After speaking to the area manager, Mike, nothing changed. Mike coutermunch, the area manager, has no regard for customer service. I wouldn't waste your time here. Go to enterprise! read more

NextCar - This picture is from a video taken of the "upgraded" car offered. Not clean or prepared at all. So highly disrespectful. - Car Rental Near Me - Catonsville, Maryland

I had a really great experience with this place. I owe most of that to Calvin. He was professional and kind right from the very start. Even when I had trouble with my reservation through Orbitz (side note: never make a reservation with them. It's a set up!), Calvin was so considerate. The car was great as well. I had a Dodge Dart. Clean and drove well. I am withholding one star because they don't allow you to pre-pay for the reservation through Orbitz. Would've save me some trouble if I had known about that sooner. read more

Tried to upsell an $80 reservation for a pick up to $269! Made the reservation with Travelocity. My husband got there and they wouldn't honor it insisting he MUST have more insurance. He witnessed them do the same to the people in front of him who had prepaid $200 and told they needed to pay $600 for a full sized van. We needed a pick up and wanted to avoid a trip to the airport so we thought this would be more convenient. It was a waste of time. They shouldn't be in business. read more

Horrible experience , unprofessional staff. Gave Me a car much smaller than what it was advertised with the excuse that it falls under the same category (BS) and the car smelled so bad , the receptionist said I could bring it back even later than the drop off time and it turned out that he had lied to me and charged me extra to clean the car and all it needed was a simple vacuuming after a month of use and they've charged me for a full detailing service ( never paid cleaning fees with any other rental company ) they knew very well how to screw me and they actually did. Don't go there folks read more

Before I go into the negatives of why I gave this location only 2 stars, I will give the positives. The price was really great on this day in comparison to where I usually rent from (Enterprise-BWI). The location was great for me, and I could leave my car parked on their lot which had cameras. I experienced horrible customer service, but in the end, they did give me what I requested, though it was obviously given reluctantly. On 1/6/14, I called, and reserved a mid-sized car for usage on 1/7/14-1/9/14. I was told that I could get a Dodge Avenger in the mid-size range. When I arrived at the Catonsville Nextcar location, they did not have any mid-size cars available. They opted to "upgrade" me to a full-size car, assuring me that there would not be any difference in the gas mileage. They then retrieved a Passat from off-site. This car was extremely dirty on the outside. I asked them if the car could be cleaned, and they said that they couldn't wash it due to the extreme cold weather. The Area Manager, Michael Courtemanch, informed me that they do not give discounts for dirty cars simply based upon the weather. After looking inside of the car, I saw that the driver's side seatbelt latch cover was broken exposing the metal. At that point, I requested a different car. They offered me another Passat. I previously overheard them saying that one of the Passats was having an issue with an engine light, so when the young lady showed me the Passat that I would be driving, I asked her if it was the one that had the issues. She assured me it wasn't. This Passat was also extremely dirty on the outside. Not long after I left, I looked around the inside of the car, and realized how filthy it was, as well. The mats were dirty. There was road salt on the inside of both front doors. The car was very dusty. There was ice cream or yogurt spilled on the gear shift panel, and dust and crumbs were in the cup holders. All in all, it looked like a car that I borrowed from a friend rather than a car that I was renting to attend a funeral. Further, throughout my trip, the engine and tire pressure lights kept coming on and off. To a certain extent, I could understand the outside of the car being dirty due to the extreme temperatures, but the inside was inexcusable, as well as the headache of seeing the flashing warning lights. Oh, and did I mention, I received the car with 1/4 tank of gas. I called their 1-877 number, and spoke with a customer service representative. I questioned what type of service should I expect from Nextcar, as this was my first time renting from them. She assured me that this was completely unacceptable, and she transferred me to Calvin McNeil, Location Manager at the Belair Road office. He also assured me that this was not representative of Nextcar's service. He was very helpful, hence one of my reasons for the 2 stars rather than one. He contacted Glenn Price, the General Manager, and gave me a number to call him. I attempted to call him 3 times, and left a message, but my call was never returned. Upon returning the car, I explained the problems that I had with the car to Michael Courtemanch. He declined my request to be fully compensated, and then proceeded to lie stating that he had 3 people ready to clean the vehicle before I left. He previously told me they could not wash the car due to the extreme weather, and I never complained to him about the inside of the car because it didn't hit me as to how filthy it was until after I left. He offered me a 25% discount with 10% off of my next rental. I declined his offer, and told him I would speak with his manager, Glenn Price. His very arrogant response to me as I walked out of the door was, "Good Luck!!!!!!!" I immediately called Mr. Price. He stated that they do not give discounts for dirty cars, and he told me that I should have taken the discount offered by Mr. Courtemanch. I then asked him for his manager's name and number. He directed me to Mr. Mike Delorenzo, President of Nextcar. I left a message for Mr. Delorenzo on 1/9/14. He returned my call on 1/13/14. He listened to my concern. He questioned my integrity about the flashing lights (though I had pictures), and then he reluctantly decided to refund my money, as I requested. Hence my second reason for giving 2 stars rather than one. I explained to him that at this point it was not about the $88. It was about the principle of the matter. Would I rent from Nextcar again? Probably not, but if I did, I would NEVER go back to the Catonsville location. I would go to the Belair Road location because, though powerless to completely resolve the problem, Calvin McNeil appeared to be the only one who sincerely listened, and offered to help me to the best of his ability, and for that, I was thankful and hopeful that this was an isolated incident. Though, I seriously doubt it. read more

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This place is the worst! They have a brunch of ghetto employees that knows nothing about customer service. DO NOT EVER RENT FOR THERE... The car smell of smoke. I had to give my kids Nebulizer treatment after they rode in the vehicle for 7 hours. read more

Great experiences renting from this location. I've always gotten what I wanted from this location. They nice selection of cars. Best to request your car several days ahead and call the location directly. read more

Do not go there !!! That place is a total scam. Dirty car with full of scratches and dents was given to me . I took the photos from sides. Unfortunately, didn't take photos of whole car. Then they charged me for a scratch at front of car which I didn't even know. read more

Car was dirty and smelled. The steering wheel sticky and transmission felt like it was slipping. They wanted us to get insurance ($28.00 a day) but refused to sign off that that car already dents and dings. I don't want to go back there EVER!!!! read more

I booked a reservation through their website and opted for the pay now feature because it would be cheaper than paying at the counter. I submitted the reservation and paid with my debit card. I go to pick up my car & was told that they didn't see I paid. I would have to pay a higher amount,since I was paying at the counter. I showed them my bank account where nextcar deducted the money. They said they don't have my funds. I called my bank & they said nextcar took the money from my account. Nextcar employee Mike Courtemanch & Gerald said the charge was pending and wouldn't process. They said the transaction would be reversed. They said I had to pay the at the counter price & they wouldn't honor the pay now amount. I needed the car for a trip to attend a family members funeral. So I paid the pay at the counter price. They told me the issue was with nextcar reservation and I should contact customer care. A customer care manager Stacey stated that accounts specialist Jon dill would contact me because they didn't see any transactions in which I prepaid. She called me back same day and said he would not honor the prepaid price & the pending charge would be reversed. The worst customer service I've experienced from an company. Will definitely not rent from here again. read more

always a great experience when renting from the Catonsville location and the manager Gerald was EXTREMELY helpful and professional throughout the process. i will surely rent here, again :-) read more

The worst experience I've ever had with a rental car company. May 2017 we arrived at BWI airport to pick up car and it took over 40 minutes. The rental that was finally delivered was wet therefore I could tell if there were dings. When i explained my concern with car being wet the agent put a question mark near area of possible dings so there would not be a charge if car had dings. When I returned car the agent reviewed and gave an all clear. I asked for receipt and he assured me that the one provided when the car was rented was receipt. Two days later there is an extra cost my card. Reasons for charge: the car was kept after time, though I told rental agent when I would return car because of flight, he booked at the time of rental so there was an additional. No problem I can pa fee as this is customary, but because discount card AARP was not provided on final day (though it was presented at time of purchase) was not valid. I also have a 5lb service dog, a yorkie. Anyone that has a yorkie knows they are one of three breed that are hypoallergenic and don't shed like most dogs. Well, there was an excessive dog hair fee because after car was inspected, and re-rented, a customer called up and complained of dog hair in car.When I asked for pics, none could be provided. No return call from district manager and his assistant told us she doesn't handle "these types of calls " on Friday afternoon. It's been over a month with no return call and of course no one will accept calls. I paid $400 for a six day rental for a Hyundai Accent hatchback. Renters beware. read more