Their customer service is trash. They lied to us about their availability, and options are very limited. End of story don't come here. We had to wait 2 hours to find another place in the area. Go through the airport in Baltimore. read more

Hertz - Car Rental Near Me - Catonsville, Maryland

Stay away from this dirty unprofessional location. The young lady who helped me wasn't accommodating at all. I guess she doesn't want to be there. Voice mood expressions and energy was giving she'd rather be home. The car smells like a supreme pizza inside ... Normally an agent will show you the available cars ... she just said pick anyone along the wall ...like what .... Which ones are available... Fast forward called to extend my car a few days due to repairs not being completed and instead of the charge my insurance company authorized she charges my card full price and then says it's going to take 7 days before it returns on my card. IF THIS IS THE ONLY PLACE IN MARYLAND WITH CARS AVAILABLE I WILL NEVER RETURN. read more

Hertz continues its history of poor service. Just when you thought it couldn't get any worse, Hertz replies, "Hold my beer." This agency is the recommended agency by my car dealership. Against my better judgment due to the overwhelming poor reviews, I agree to use this agency twice. On the first occasion, the vehicle that I was given had an odor of marijuana. It was faint, but enough to be a bother. On the second occasion, the vehicle I was given smelled like it spent the night clubbing and didn't have enough time to shower before showing up at work. The vehicle was not vacuumed thoroughly, or not all. At this point, I was left to assume that all of the vehicles at this establishment aren't maintained to a high standard. During the time that I possessed this vehicle, the odor dissipated to a foul smell. Upon returning the vehicle, I was accused of smoking in the vehicle and forced to pay an additional $250. Although I pleaded that I did not smoke and that the car was given to me in that condition, the employees stated that they would never rent a car in that condition and stated that there was visible ash in the car. Upon asking to see what they are seeing as ash, I was shown a speck in the car door handle that turned out to be a piece of paper. I was then told no it wasn't that and actually the it was the dirt in the narrow crevice between the car seat and car wall. I rubbed the dirt to show that if it were ash it would disappear and it was still there. The employee said that it disappeared although we were both still looking at it. At this point, my brain exploded. If you're looking for a car in the area, I would take the risk of hitchhiking or grand theft auto before renting a car from this agency. read more

Rental Agreement number 915925802; rental contracted under the wrong name I have very deep regrets regarding the rental car that I was provided by Hertz at 5330 Baltimore National Pike, Catonsville, Maryland. Before doing so, I would like to put a face to the name while attempting to make a formal complaint on behalf of an issue that has beleaguered me thus far. My name is B.W(Maryland), and recently, I was using the Uber rent-to-drive program via Hertz as a pickup location. The pickup was for a 2023 electric vehicle, and the transition was okay initially. Later, I was faced with a faulty internal vehicle issue on March 2nd, 2024, where I made a call to Hertz roadside assistance and was told via a telephone call to take the vehicle to the nearest Hertz location open in (Hertz-BWI)Hertz Baltimore Washington Thurgood Marshall International Airport 7416 New Ridge road, Hanover Maryland, 21076. After arriving with the vehicle at the BWI location, the BWI Hertz representative(s) informed me they could do nothing because the vehicle was contracted under a name different from my Maryland identification card. I was told that I could not leave with the vehicle and that the initial rental location(Hertz Catonsville) is responsible for correcting any issue involving the contract being miswritten with the wrong name. On March 4, 2024, I went to the Hertz Catonsville location and explained everything that had happened and the sequence of events on Saturday, March 2nd, 2024. The location manager, a Latina or woman of Latin descent, informed me that the vehicle hadn't been checked in at the BWI Hertz location and that until it is checked in, Hertz cannot start a new contract or rent me another vehicle. I will continue to be charged under the contractual rate despite Hertz BWI having the vehicle. The entire issue feels like a Herculean effort to fix one wrong made from each direction given by Hertz's representative(s) contradicting the other. This is a modern-day David versus Goliath attempt to seek compensation or some form of restoration by an inept branch operation refusing to correct entirely. As a result, it has left me with a credit card being fully charged for a rate and week that I did NOT get to utilize fully. At the same time, I am locked and set for another week until one location(BWI Hertz) follows up on an error made by another location(BWI Catonsville)upon its inception. I believe that the Hertz Catonsville management/employee(s) who wrote the contract to rent me the electric vehicle is ethically and financially responsible for issuing a contract under a name that doesn't match my identification. Because they've acted out of the scope of their duties and in bad faith, the contract name for the vehicle was different from the one listed on my Maryland State Identification card; it caused me immense distress and anger, along with loss of income and time. This mistake was due to poor management and misfeasance on Hertz's part, and I am reaching out to Hertz corporate for help rectifying a wrong that has adversely impacted me. I strongly urge Hertz to take responsibility for their actions and make things right. As a valued customer, I trusted Hertz to provide me with a safe and reliable rental car, and this mistake has left me feeling extremely disappointed. read more

Hertz - CCS electric port cap is missing - Car Rental Near Me - Catonsville, Maryland

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Customer service. Rude and dismissive. When I asked for their address so that my son to pick us, they REFUSED to give me the address. The entire staff was smirking while we were trying to resolve this issue with them. We had a tire with borderline air that went flat in a few miles. They were going to charge us $75 for the tire or would give us a voucher if we were to do their shopping for them. I have a photo from the moment we picked up the car. The low pressure light was on. I was told they are just having a sensor issue. Liars is the nicest thing I can say. read more

This was a good Hertz location, with the limited cars and trucks available in Baltimore, this location had an affordable cargo van for rental. The van met my rental needs and drove well. The pickup process was a little slow due to the first vehicle have a lot of scratches found during the inspection and low pressure in the tires, but the drop off was seamless. I recommend this Hertz location. read more

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My fault for leaving a $100 parking pass in the car. However, they said they saw it in the car while it was being maintained and they lost it. read more

Had an insurance rental set up at this location Called in the morning confirmed the time of pickup from the collision center at noon Called multiple time before to confirm the time they said it shouldn't be a problem But no one picks up at this location Its been an hour trying to call them But no one picks up anymore and it have a meeting at 1 Unreliable, not dependable and look elsewhere read more

If I could give it 0 stars I would. They left us stranded. I had a prepaid rental with Hertz for an SUV. When I landed around 10:30pm on May 17 I checked my email and it notified me that I'm able to choose my car. I checked in before my flight the same day in the morning. When I went to pick my car on the website it said that I'm unable to and to check again in 15 minutes. I kept checking perhaps 4 or 5 times until around 11:40pm and at that time it said that the counter had closed. When I showed up to the counter at the rental center, there were perhaps 6 or 7 people in front of me and there was 1 person working. After waiting about 30 minutes the line perhaps moved 2 people. At that time the representative at the counter said that no more regular cars were available and only electric vehicles were available. My prepaid SUV wasn't an option any longer. I was travelling with 2 children a baby and my wife. At this time it was almost 1am. Everyone was exhausted, children were fussy and baby was crying. I decided at that time that since my prepaid vehicle was no longer available, I had to go with another company. I luckily was able to go to Alamo and get a vehicle within minutes. In addition, calling customer service was a horrible experience as well. I tried calling them 3 times and each time had a wait time of at least 25 minutes to get someone and there was no resolution to my situation. I have also emailed their customer service mutliple times without any resolution. This experience with Hertz, which I thought was one of the best companies to rent from, left me extremely dissatisfied and will never use again. read more

Run away! They don't even answer their phone! A local dealership arranged for me to get a rental car from these guys during a long repair. When I called to make sure that everything was lined up. The phone just rang and rang. I verified the number and redialed several times. read more

The worst experience in renting a car I have ever had. The staff rented us an SUV that within miles and minutes of the rental office had a flat tire. We had roadside service from the corporate office replace the tire with the well worn donut. We had two options at this time from corporate. The first was to go shopping at their designated tire replacement stores or taking it back to the rental office for a replacement car. The corporate office could not contact the Catonsville office to make sure they had another car for us. The Catonsville office was not responding to corporate calls. When we called they answered and were vague with a response about switching cars. Within minutes of the roadside service we brought the SUV back to be told by the staff and office manager that I had two options. I could pay them $75 to get another car or I could get a tire voucher to go shopping for a new tire. I said those were not acceptable options. The manager said those were the only options! We had just gotten the rental and within a half hour the tire was flat. I suspect the tire was flat or defective when we rented the car. The office staff seemed amused by our stress. I'm sure this plays out a lot at this office. They felt they had two old people over a barrel with no recourse but to be taken. The office manager said she had photos of the dashboard showing the tire was not flat when we took possession of the SUV. When I asked to see she could not show me the photos. The computer was "malfunctioning." We told her the roadside service could not find any nails in the tire. She went out and came back in to say her hands were dirty therefore there was a nail in the tire. My husband has significant medical issues at this time and we have a long treatment program ahead. We are stressed and going shopping for a tire for a car that we just rented for the short term while our own car was getting repaired was beyond any expectations we had for renting a car. I am appalled at the office staff's inhumanity. I had my son come from an hour away to rescue us. The staff refused to give the address of the business to me and we had to come up with the address ourselves. The corporate office should close this office. We will not be doing business with Hertz again. read more

I was transported to Hertz in Catonsville by Koons Ford on Security Blvd for a rental while my car was being repaired. Because my car is still under warranty, the cost was supposed to be covered. Unfortunately, I am still battling Hertz to get back my money considering they double billed and was paid by Koons and myself for the rental of the car. Which I might add was a substandard vehicle which had its own issues, but they could not replace it. Almost $800 I am still waiting to be reimbursed then was told just the other day it can take up to eight weeks, which I think is utterly ridiculous because they just started the process. I've literally been dealing with this situation since July and still unable to get it resolved in a timely manner. I attempted to call T.W at Hertz but she didn't answer and her vm isn't set up. I DO NOT RECOMMEND THIS RENTAL PLACE. And btw...going in to Hertz was ABSOLUTELY NO HELP!!! read more

It is a disgusting place with disgusting workers, rendering terrible customer service.Racist towards immigrant. I went there for a rente. The black lady called up next customer.I went to the desk and she had the guts to ask me was I next and started asking other customers if I was next only because I'm Africa.The first two African-Americans she attended to before me, she didn't ask them if they were next or confirmed from other customers.I asked immediately why she was asking other customers if I was next when ever customer knew how they came in? She has no answer. read more

So I tried to get a rental through Uber because my personal car was being fixed but because I do Uber eats in my personal car, that's why I tried to go with that option. So meanwhile I set my reservation the night before and got my reservation number email to me... So today something in me told me to call before I came to this location. So I called to see if they first got my reservation second do they have a car so I can rent through Uber. So once I got a hold of them they told me they didn't have and cars, and they do first come first serve, I had to call every hour on the hour to see if they have cars available. So I said ok. So the second time I call they told me the same thing but I told the rep why would it be first come first serve if I have a reservation I should be the first in because I set one. But again they said that's not how it works. So I said ok, but I was frustrated at this point. The third time I called I asked to speak with a manager so she said the same thing and what the reps was telling me it was right, and to call back. So on my last time calling I finally got through to one of the reps for her to tell me they ain't have no cars. And the rental time for Uber was over at 4pm and that if I call around that time to see what they would have for the 6th of December and I just gave up.... Terrible customer service and they should of told me off the break that they didn't have any rentals for Uber at the moment and to call on the 6th and not tell me to call every hour on the hour!!! So I advise if your trying to rental through Uber don't come to this location..... horrible horrible customer service!!! read more

My 2021 Ford F-150 platinum ($85k) was being repaired under warranty at Koons Ford. The air dam was damaged but the truck was driveable. I was put in a Ford Edge loaner rental from Hertz until the repairs were made. Fast forward to yesterday... I receive a threatening text from hertz to come get the vehicle because it was unauthorized use. I called Koons Ford and they assured me the problem was resolved. Fast forward to this morning.... The vehicle was taken by hertz in the middle of the night with my personal belongings in it. The driveway was also damaged from the repo truck dragging the vehicle from my driveway. Today, i have yet to receive my personal belongings and I was given a hyundai car replacement. I was originally told that I could only receive a Ford rental/loaner because my new car warranty would only pay for a comparable Ford loaner/rental. What a joke on Koons and Hertz part. We are now expecting snow in the forecast. I will be seeking legal action! read more