Uwful company, Paid for it online with a debit card…read more They did let me pick it up because my credit. Ive rented from this location before so they are full of (beep)

I recently rented from Hertz Rental In Lakeland Florida , The Customer Service was great . The…read morenightmare began once I returned the card I had all kinds of pending charges on my account .Then they had the nerve to pull $ 662.42 from my account without even releasing the other funds that they put on hold . I immediately contacted them they said that they would notify my Paypal Via email sending over a lease .I said Paypal will Only except a fax copy the fax number was provided this was Oct 1 its now the 8th paypal has nothing still after speaking the at least 10 people nothing yet .Jennifer Harris sent me a billing Statement on yesterday I sent her a email again with paypal info again still nothing. Never AGAIN DO NOT RENT FROM HERTZ THEY ARE THE WORST

Recommend recommend recommend! Ava is awesome. I had to rent a vehicle due to my car being in the…read moreshop. She made the process super easy. Her customer service was great! I have to say the vehicle was exactly what I wanted, a Jeep Wrangler. She made it happen. When I returned the vehicle, the process was just as simple. Couldn't have been more smooth!

We had reserved a minivan. When we arrived we were told that the Pacificas had been recalled, so we…read morecouldn't get one. I get it, but they didn't have a comparable or better option available. We ended up with a Nissan Pathfinder that was dirty and smelled like someone had smoke in it.

Would give zero stars if I could. How they even stay in business blows my mind. They sent us to a…read moreparking spot that doesn't even exist and we wasted precious time after landing at the airport after a grueling three hour delay. The car they gave us was dirty inside with crunched up chips in the back seat. Clearly it had not been cleaned between uses or an employee is using the car to snack sloppily. We will take our business elsewhere, you should too.

I reserved a car on March 8th, 2025.... Paid in full with my debit card. Then I got there... they…read moreneeded to debit card so I gave It to them. And then they said they don't take that debit card... WELL YOU TOOK IT WHEN I PAID $300 WITH IT. Lady said I can get reimbursed just call the #. Called the number and they made me pay a $150 cancellation fee. So they just completely scammed me out of $150. FUCKING BRUTAL.

We are longtime Enterprise customers - platinum level - who have our references in the system…read more However, after having made the reservation in advance, got a call from Manager Trevor, who informed us in a snooty tone that we would require two forms of ID. This was after we arrived in FL, with no previous warning. So we get driven to the 7600 West Irlo Bronson Memorial Highway location, were met by Manager Matt and his second-in-command Alex, and after showing our Airlines itinerary, were told it wasn't enough, needed to furnish a receipt for a utility bill showing home address and other info. Who carries that stuff around when you're on vacation? Finally after digging through correspondence on my phone, came up with a gas bill. After Matt looked at it, he said, "... there is a balance due of $102.26 on here, so this is not valid to us." He then referred us to the dogeared copy of their restrictions, which reiterated the two forms of ID required by the branch. At our home branch, where we have rented vehicles for years, all this info is prominently displayed in the Enterprise Rent-A-Car system. We made that clear to the Manager but he was having none of it. His response was a surreal version of, "Vere are your papers!" We were so demoralized by the treatment we got from this Enterprise branch that we left there in a daze. Instead of taking us back to our place 5 minutes away via the same courtesy car that had picked us up, they called a cab, who charged us $15. We will be reporting this behavior to the higher-ups at Enterprise and recommending to our home base office that they warn folks traveling to Florida about it.

the worst enterprise I have ever dealt with!!! I was supposed to have a car for pick up and when I…read morecalled they didn't have anything in the system!!! the so called manager I talked to was rude, and wouldn't work with me!!! then told me I would no be getting a car from them!!

Terrible experience! Was quoted a rate when booked car for 10 days. I've rented many cars and…read morethey all took my Amica Insurance, not here! I had to pay $29 extra each day. I"ve also always brought my ezpass when staying in FLa., Never a problem. Was told my ezpass wont work in their cars and had to pay $14.99 a day extra. So the car ended up being 5 times more than what I booked it for! YES 5 TIMES MORE!!!

This is the worst car rental experience I've had in my life. And, I've rented many cars for…read morebusiness. From the time I walked up to their pickup location at the airport, to the time I drive out with a car, it took about and hours and a half. I had to call to be picked up, because I had waited 25 plus minutes and they had NOT come. The sign says they do pick ups every 15 minutes. I returned the car 2 days early. The contract states I can return the car early, so I did and they won't return my money for the 2 days I did not rent it. DON'T USE THIS PLACE UNLESS YOUR LIFE DEPENDS ON IT

I absolutely love this location. Every time I've rented here, the experience has been consistently…read morepositive. There's a blonde-haired staff member who assists me during each visit--though I can't recall her name, she always remembers me and goes out of her way to be helpful and accommodating. I'll definitely continue renting from this location.

Nope! When I say avoid this place, I don't mean it mildly. I mean turn and run, like 15 feet to…read morethe next rental spot as Hertz was awful. My first two cars I went into smelled like cigarettes. It was like I was sitting on a park bench surrounded by three chain smokers blowing smoke directly into my lungs. The third car they put me in was completely stained, had a blown speaker and a small chip in the windshield that I figured was at least filled. It was the last car in the range I ordered and paid for so I took it figuring that while not clean would be functional and safe. I was assured it would be. Well... apparently they never filled the chip and halfway through my trip the windshield completely cracked costing me time on my vacation. Terrible spot. Run and if you can't then at least casually walk to another rental spot.

Bunch of thieves!!! Original price paid online for car rental was $140. Once we got to the place…read morethey added $200 more in bs charges!!! Plus their "take -it-or -leave it" attitude is unprofessional and bad for business!! NEVER AGAIN!!! People please call and verify how much the exact amount of all charges included is going to be once you go pick up the rental...AVOID THIS PLACE!!!!!

The people at this location are great. But the Company as a whole is terrible. I rented a car for 4…read moredays because mine was down. The total for 4 days was $320.00, well the dealer got mine repaired quickly and I returned the car the next day, I was charged a $10 fee for an early return and $175 for one day rental! Thats insane. I explained the pricing issue to the company and they refused to give me the difference, so a $80 a day car magically turned into a $175 a day car. Beware of this company they will prey on the little people and use loopholes to boost their profits.

Decided at the last minute to rent an SUV for my family of 6 instead of Uber from Orlando to Tampa…read more The reviews were sketch but I had a great experience. Marisol was efficient and kind. The SUV wasn't ready but she offered a van, which worked out better for us anyway. No frills experience & was just what we needed to get us from point A to point B