I had a great experience after bad luck with my own vehicle where a mouse chewed through some wires under the hood and therefore I needed a rental car while my car was being repaired. Professional, prompt service at Enterprise is what I always get there and I will use them for all my car rental needs. read more

Overall terrible customer service. Will not hold a reserved vehicle. Had them drop the ball on three separate occasions.

I like all the staff who work here. I rented at this location two weekends in a row because I was in WV for a month. They made it really easy picking up and dropping off. Although, it is a very small location so the wait can be long if you only have one person working. Cars were okay, they ran out a lot of cars and won't really upgrade you. The paperwork post rental was not consistently smooth. The first one was great but my second weekend, I had to call for an incorrect charge, even though, when I dropped off the car, I already mentioned it and they said they would take care of it afterward. read more

I had a terrible experience with Enterprise in Charles Town about a month ago. I booked an svu and received a call on the morning of saying they didn't have one. He gave me no indication that they would have one for me by pick up time. He called later and offered a truck, and I told him I had to check on something and call him back. We played phone tag a few times. About two hours before they closed I finally got ahold of him and the truck was already rented. He stated he had some vehicles on that way and he would call me back once he saw what they had. I never received a call even after I called multiple times with no response. Needless to say I did not get a vehicle from them that day. Luckily another place helped me out last minute. read more

We booked a Nissan Maxima for a trip to Michigan Thanksgiving weekend. We showed up to get the car and they put us in a Dodge Charger We had such a great time! Save some money for the deposit though!!!! We did not know about that. Thank goodness we had the extra money! read more

How should I start, well 2 weeks later after calling about my tools being in the vehicle that the enterprise in Charles town knew about but said the car was getting an oil change they would call me back it's now been 2 weeks without my tools. I've called corporate many times and the actual Charles town location and Noone wants to answer about my tools. Dave and his colleague knew about the tools and they charged my wife's credit card a week after the Contract was over and car was returned and since we complained on these 2 clowns in the office over here they wo t reutn my belongings. I hate to get leticious but this is out of hand I work for myself and need these tools to complete jobs that I have for customers. Customer service is a joke they mislead you all the way around d just to get your money. The biggest joke is we thought we were getting help in a time of need when our car broke down and we tried to go with enterprise for 4 months it was the biggest headache we've ever had tops having our own car broke down. This place needs a major face-lift the guys that are in charge do you a big DISSERVICE. DAVE AND HIS COLLEGES WHERE DO YOU FIND THESE PEOPLE. WHERE ARE THE MORALS read more

Enterprise is always my go to for renting a vehicle for any occasion. They provide prompt and courteous service. The Agents are always willing to work with me and what I am looking for. I always get a fair price. Every vehicle is always ready and clean when my pick up is promised. Keep it up guys! read more

Awful experience, was unable to rent from them. Insurance renters are treated like dirt. Because I'm taking care of the GF who was seriously injured, and although I tried for days get a car, I was unable to make the one time they said I could come and pick it up. No mention any "we'll come and pick you up". Now they have me waiting - this poorly managed outfit never has vehicles in hand or more than 1 person on duty. Unfortunately, its the only outfit in town, which is probably why they suck so badly. read more

perfect. friendly, great car, helpful, have me a usbc connector for my iphone, trying to add more characters to add up to 85 characters

If I could give this branch zero stars - I would! Horrible experiences twice at this branch. Save your time and money, go to a different company. I've called 5 times, no one has ever called me back to try to fix the problem. First time, the car overheated and I was stranded. Enterprise told me to sit on the side of the road for 2 hours! No money back or discount. Second time, 35 minutes after reservation, and car broke down! I will pay the extra fees for going over my lease miles if it means never renting from this company again! read more

I wrecked my beloved Mustang yesterday and was feeling poorly and being difficult and Alex was so patient working with me and put me in a car I was comfortable with sooner than I thought possible. What wonderful customer service and empathy from these folks. Definitely a better than average experience! They actually came and picked me up ! How nice. read more

I love enterprise! I've used Hagerstown MD, Martinsburg WV and Charles Town WV and they are all outstanding. They have a nice inventory that's always clean and gassed up. They provide prompt and courteous service. Their pick up and drop off service is sooo convenient. I like to give a special shout out to the Charles Town WV team-you guys are awesome! Thanks for helping me out last week! read more

Six months prior to needing a rental, I reserved a LARGE SUV (comparable to a Ford Expedition, Chevy Tahoe, or GMC Yukon). I inputted that it was REQUIRED to be a four wheel drive vehicle (not all wheel drive, but FOUR wheel drive. Both are indeed different and not the same). I also called after reserving it online and indicated that it NEEDED to be a four wheel drive vehicle. They said they will ensure that they have one for us. Around the three months till our rental, I had called them again and reiterated that it needed to be a four wheel drive vehicle. They stated that they will make sure they have one available for us when we arrive to pick up our rental. The day of the rental, I walked there to pick it up. Our usual vehicle was inoperable and my husband was at work, Enterprise was less than a mile from my home so I walked. Looking in the parking lot playing "which one is ours" I see nothing that was comparable to an Expedition or Tahoe. My hope in our rental with Enterprise was dwindling before I even walked into the office. I walk up to the desk, and they have a Chevy Equinox for us. Not knowing what an Equinox looks like, we go outside to do a walk around. An Equinox is in NO WAY comparable to an Expedition or Tahoe. An Equinox is a STANDARD SUV (and all wheel drive), it does not have the ground clearance comparable to an Expedition or Tahoe, nor did it have four wheel drive that we required when we requested it six months prior. I complained to them about it, they stated that "four and all wheel drive are the same thing" (those who have driven both know it is NOT the same thing, and I told them as much). I told them that I reserved this six months ago stating it was required that we have a four wheel drive vehicle and an all wheel drive low ground clearance will not do at all. It wasn't even in the category that we had reserved, so in a sense we would be paying MORE for a lower category vehicle if we used the Equinox! I said they need to get one out here that has four wheel drive. I called up my husband who was also not happy with Enterprise, and our hopes for a good vacation were going up in smoke. The receptionist behind the counter informed me that they have a four wheel drive vehicle (a four door Jeep Wrangler) in their Winchester office (about 30 minutes drive from Charles Town) and it is not reserved yet. I asked them to get it for me. They called and said that it is reserved for me. My hopes were being raised, though my trust in Enterprise was not high because I was guaranteed that I would have a four wheel drive at the place I rented it from, so why should I trust this? I should have insisted Enterprise, since they messed up the reservation, should get the vehicle here, however I was so fed up with them that I agreed to take the Equinox and drive it to Enterprise in Winchester in order to pick up the vehicle that SHOULD HAVE BEEN THERE IN THE FIRST PLACE! I wasted at least 1 1/2 hours out of my time for a screw up that Enterprise is at fault for. I have little expectations for any rental with them anymore, and intend on renting from another company in the future. I've rented from Enterprise for several years, many times. I'm sad that I cannot trust them to get us the vehicle we reserved for us anymore, especially since the wrangler was indeed NOT rented out, and could have been delivered to Charles Town that day by an Enterprise employee. read more

I will start out by saying I did not rent a car here. I called to get information and I don't know what it is with this company but I received the information I requested. No up-selling, no deals for only today, no passing me off the the guy that thinks he can sell air to anyone. Just straight facts. They even let me reserve a car without a credit card. So, I didn't need the car after all but I appreciated the customer service and wanted to express my opinion on the Charles Town, WV location. Next time I need a car rental, you can bet I will call these people. read more

Worst experience I have ever had at a car rental place. I use this location often because it is the closest to where I live. I will never go back. I will drive an extra 40 miles to go to a different enterprise store. My last experience is the straw that broke the camels back. I ordered an SUV a week ahead of my pick up date. I show up and all they have is a fiat or a pick up truck. The worst part of all of it is the attitude of the blond girl that works there. She is rude and acts like anyone who comes through the door is a bother and if there is a problem it is your fault not hers. I would recommend getting rid of her and your ratings might improve. read more

From pickup to drop off, the best experience possible. I am an Appalachian Trail thru-hiker, and the reservation went smoothly, pickup was prompt, the staff was courteous and friendly, willingly going beyond what was necessary to ensure I had a good experience. Highly recommend read more

After e-mailing and making a phone call to Enterprise's customer service representatives I was contacted by the regional manager who listened to my side of the story and apologized for the situation. I believe the gentleman was sincere when he said he was attempting to resolve the issues that the Charles Town rental agency was experiencing. I wish him well in his endeavors and hopefully he can convince his employees that they should make an effort to think outside of the box when assisting customers. read more

Joe and his staff were very helpful outfitting me in a rental vehicle for my trip up north. I would highly reccomend them to everyone!!