I've tried several times now to make my experience a little bit smoother with Enterprise... for some reason they don't want to budge. I didn't even over use the car I had it over March 20 mostly cause I wanted the security of having a vehicle while mine was in the shop. If you're on a budget I would choose any other place then Enterprise cause they're going to slap it to you how ever they can. Make it right and I'll reconsider my negative review. read more

TOTAL Scam of a shop. Will try to put you in the most expensive Insurance Replacement rental when car is in shop through Insurance. NO RECEIPT given or sent via E-Mail! Brought vehicle back for basic insurance replacement rental. They gave me a Chevy Spark at the cheapest price for basic transportation. Got the car on the road and at 50 miles an hour steering wheel started shaking, front end making weird sounds. Had them pick up the vehicle and told them to cancel everything, they didn't and said a Regional Manage would have to cancel the agreement which sounded like BS. I am STILL waiting and this is the second day I have been waiting so I can just go to Hertz. I WILL NEVER USE ENTERPRISE RENTAL AGAIN. This location is a total joke and bad business practices. read more

James Gilroy, Branch Mgr, was so polite and competent I was satisfied before we got started. He upgraded me to a Cadilac XTS and then went over every detail of operating the car so I was comfortable with it. I doubt that everyone there has the same customer-focused skill set that Jim has. He's special. He'll do whatever it takes to make certain you are satisfied. Give Enterprise at Drivers Village a chance to make you another happy customer. read more

Great customer service! Ana went above and beyond to be expected. Setting the reservation was simple and they even picked me up from the hotel to help with our trip. We had 6 people to shuttle around and needed a large SUV, and we got a Nissan Armada that was perfect. The vehicle had everything and was very clean. When I had to make the return, there wasn't anybody available to drive me back to the hotel so Ana contacted an Uber to assist. We will definitely rent here again! read more

I rent from Enterprise regularly and recently changed from an Enterprise office that is just a mile from my house to the Cicero Circle Drive location because the service is much better as well as the selection of vehicle available. At the Liverpool location I found them to be professional for the most part but they always seem to be in crisis mode and they have a limited fleet compared to the Circle Drive location. I just find the staff at Circle Dr. much more professional and friendly and I love the fact that I have many more options to choose from vs. the Liverpool office. read more

My wife and I have rented from the Driver's Village Enterprise location many times, always to our complete satisfaction, especially with the help of both Steven and Austin, managers both I believe, who have gone far above and beyond in getting us exactly what we needed despite myriad difficulties on our part. Always friendly and accommodating, both of these gentlemen have made the process of having to rent for my wife's work and our vacations smoother than I ever would have imagined! Thank you both! read more

What a nightmare! Go to Consumer Affairs to see how awful they've been treating people company wide lately. You'll be shocked and awed! We simply wanted a car for one day, pick up in the morning, drop off in the evening. We made a confirmed reservation and head there. No cars, period, we were told, despite only reserving it 30 minutes earlier!I'm looking at a lot full of economy cars, apparently those weren't for us. We're told we were getting upgraded but they'd have to go over to Firestone and grab it .why are you reserving cars online you don't have? It does that.(Huh?) It was right here, at the beginning we told them we didn't need it washed or anything, we just needed the car. It was made very clear to them we needed a car now. Please read the horror story that followed... So we REFILL out all the stuff I'd already done online(why are we doing this again?) You just reserved it and blah blah blah(i really think they take advance courses in double talk, like Time Warner Cable used to when you wanted your bill explained) We explain were going to the airport to pick up people and we're in a hurry. It'll just take a few minutes. We're 15 minutes in and a guy leaves to go get this car. He comes back after 10 minutes and says they're cleaning it and prepping it, you know topping off the fluids, it'll just be a minute or two.(mind you, this is 25 minutes in!) 15 minutes later we're now discussing cancelling the rental, it's been 40 minutes, we are the only customers who've been around the whole time., how much longer could it possibly take? Then the car shows up with two guys in it. Right off the bat, It's covered in dust. a car doesn't get like this around here unless it's been sitting a week. Clearly these guys just grabbed this car off a lot 30 seconds ago. It's dirty inside too! I took pictures. But its worse than that! As the passenger guy gets out he says I just want to make sure the trunk shuts.(huh?) I look at it and the trunk is low on one side high on another! THE CARS BEEN IN AN ACCIDENT! If this is an example of their body work, it's piss poor! So we ask has this car been in an accident? She says it does have a lot of remarks about damage(again huh?) Why isn't the car cleaned which was your excuse for the last 40 minutes! "You rushed us!"( LOL if we hadn't how long were they going to take? Another 40 minutes, on a day with no other customers, and 5 employees I can see just lounging around ? "They were cleaning the interior but had to stop because you were in such a hurry" not a customer besides us ...and now I KNOW WHY! Clearly you can tell this girl is practicing to take over Sarah Huckabees Sanders job, with all the lies and excuses. Obviously..they made us wait 40 minutes AND THEN just grabbed it off the lot, and we're being lied to the whole time, bold faced, unapologetic. The end right? Hold on! She then declares "I'm no longer comfortable renting you a car" after she saw me photographing with my phone. I say You had better be the CEO's daughter, or I'd start looking for a new job because I'm going to blast this on media till this company is screaming for mercy! Seriously look up the local reviews alone and you'll see a lot of hanky panky being reported. But then I went to consumer affairs and started reading a few of the 2782 RECENT complaints and realized this "F U" attitude is company wide. They apparently don't care at all. There was a time they did, but from everything I read at Consumers affairs the entire company has a like it or leave it attitude nowadays. I have my suspicions that they were trying to unload a mechanically damaged car on us, to blame us for upon return. I read many reviews with that mentioned. So possibly we dodged a bullet there. We went to a rival car rental company at the airport and from reaching the desk, were in a car and on our way in about 8 minutes flat. Don't you worry Enterprise YOU WILL NOT BE PICKING ME UP! Ever! I'll admit, they went out of their way to tick me off and I'm a bring a bigger Bazooka kinda guy. So I spent a few hours researching what's really going on with this company, since I was admittedly shocked at how arrogant and full of herself that girl was to actually say what she said. So in my investigation I found Rip off report has a section where Disgruntled Enterprise employees were venting and what do you know, they admit that they were taught to mind f people! To rip them off, upsell constantly. The company promises them the moon to do these things and they eventually figure out its all for nothing. It's gone from being a rental car company to a shady used car lot. See that auto Response message from them below? Want to see something? Try to email them....it's a NON FUNCTIONING EMAIL! they don't want to hear from you, they just want it to look like they reached out to you. read more

See all

I am a frequent customer and always look forward to the days I rent cars from Enterprise Drivers Village in Cicero. The cars are always clean and the staff always make me feel welcome. Last Wednesday I rented and expressed I was having a rough day just hours before I found out that my best friends 4 year old niece passed away suddenly. This is when the Enterprise team went far and above my expectations. I received a call Thursday evening from Anna saying she heard of the news and wanted to make sure I was alright. I told her I would still need the car Friday morning and that I would attend the calling hours after my event in Utica. I arrived at Enterprise on Friday morning and was greeted by Anna with flowers and a card signed by the whole staff. This gesture brought me to tears. I was so impressed that the Enterprise staff took the time to do something so thoughtful. The gesture went along way and is something I will always remember. The team at Enterprise drivers village are the most caring and genuine people. Thank you Anna, Jim,Brandon,Lossine,and Chance. Sincerely, Richard Goodell read more

The staff at at this office was extraordinarily helpful, and went way beyond our expectations. They were genuinely kind and gracious.

Never have had a bad experience with Enterprise and this time was no different. Never any surprise fees. What they quote is what you pay. Would recommend to anyone looking for good service and good prices. Their pick-up feature is a wonderful bonus! read more