The store was clean and orderly. Trey, checked us in. He was friendly and professional. He walked around the car with us. He took note of the dents and dings. The only complaint we had was odor of Marijuana inside the car. We informed Trey. He made a note of the odor and apologized for it. I recommend Enterprize Car Rental. read more

This was my first time at this location and as rental car agencies go, this one was great. Typically, I enjoy going to a rental car agency about as much as I enjoy going to have a tooth filled. They usually are slow, try to up sell you cars and tons of insurance and after that, take forever to get your car pulled around. None of that applies to this location. I made a last minute (within an hour) reservation online and was back on the road within 5 minutes of walking in. -awesome! These guys are great and I'd even say it's worth going here over the Columbia airport location, they are that good. Enjoy! read more

Great staff at this location! They get an A plus for customer service. Even though we came in on a Friday which is one of the busiest days in my experience to rent a car last minute, they were so accommodating. They even tried and managed to find us the deal a 3rd party had "reserved" for us but better (because it was an upgrade). We got the call from the mechanic that our car was ready so we ended up not needing the car but I will return to this location again. read more

Worst experience from Enterprise (the only company we have rented from in the last 5 years, and never again). My car broke down halfway between our destination, and this location was the recommended Enterprise location by our repair shop. Prince, the manager of this location, gave me a deal on a minivan. His location was to be closed on Sunday, when we were to return our vehicle, so he suggested we return to another location. On Sunday, I called the other location (Broad River) for FOUR HOURS, trying to arrange a pickup, and could not get through. I finally got through to corporate to their resolution center, and after talking to Chad for 20 minutes, he told me the same directions over and over: to take the car to the original location and drop the keys in the drop box, and that I wouldn't be charged an additional day. I clarified with him, telling him I was instructed to go to broad river, but he insisted I take the car to the Harbison location because that's what my contract said to do, so I did. He also told me to call the Harbison location when they reopened to ensure they didn't charge me an extra day. When I called, I was put on hold for TEN MINUTES, and when that associate finally picked up the phone, he admitted he put me on hold and forgot about me, which was the icing on the cake that set me on edge. Not only had I spent 4 hours on the phone on Sunday trying to get ahold of the Broad River location and having to hear Enterprise's BS claims that they'd "be there for you when you need them to," I had to be put on hold by some kid who forgot about me, while my kids are running around the house, waiting for me to get off the phone. When he got back on the phone, he laughed at me, told me I couldn't speak to the manager, and eventually told me the manager would call me back because his computer needed to be rebooted. Finally, Prince called back and I tried to be calm and resolve the issue as soon as I could as we were trying to run errands before my kids' lunch and nap time. He started his talk with me, reprimanding me for bringing the car back to his location Instead do Broad river. Even after I explained that I was instructed numerous times by corporate to do so after not being able to reach any other human being on the phone, he didn't care. He continued to reprimand me for that decision, and begrudgingly refunded me. What an awful, stressful experience! What an awful company. I will not rent from them again. read more

I was in SC for an executive training and rented an economy car from this enterprise location. The staff was friendly and got me into my car quickly. This location was 8 miles from the airport and inconvenient for a person catching a flight. I mentioned to the employee assisting me (when he asks if their was anything else I needed) that it would be ideal if I could drop the car at the airport. He says "oh, you will have to ask the manager" who was standing beside him. The manager thought about it for a moment and said "ok". And that they would update my contract. I went on my way. When I returned the car to the airport they advised a $75 fee was assessed. I called my original enterprise several times during business hours and no one answered. I then disputed the charge with my credit card company. Chase, then called me and stated enterprise stated I dropped the car at the wrong location. Odd because we had an entire conversation about dropping the car at the airport. And the fee was assessed before I arrived at the airport. This location attempted to scam me out of $75. They never mentioned at drop fee and never gave me anything in writing stating this. I will never rent from enterprise again. I'll use their competitors. read more

In town for work. Been renting about eight weeks now, and can honestly say, I've never had better service from a rental agency. The folks at the Harbison location have gone the extra mile for me, and I recommend this branch highly. read more

There's nothing more frustrating than being 10 hours from home and having an issue with your rental. What makes things even worse is when you can't get in touch with a local office because they're closed... Your website shows that you're open and the automated phone system said the same thing. I waited on hold for over 15 minutes two different times because the system said that you were busy assisting other customers. Ultimately, I gave up and decided to drive 20 minutes to the location instead only to find that the location was closed. There were several other customers waiting in the lot as well. I'm certain that you'll be hearing from many of them today concerning this same issue. I recommend you terminate the individual(s) in charge of the listed hours / days of operation so people don't have to experience what many of us did yesterday. I really enjoyed spending extra time waiting on getting this solved and paying for an additional nights hotel stay... read more

Worst car rental experience ever. The advertised we'll pick you up should say...if we feel like it, remember it or if you call half hour after scheduled time. I ultimately got a ride from a friend to pick up the car. It only got better. Not. At the counter I had to get myself to, there were dozens of need to know details not provided when I phoned to get info after online reservation was made. Wait, there's more. On my way to return car, I called to verify I would be emailed detailed invoice, as my confidence in them is now zero. Two calls and three days later I got it, and was argued with by manager on how my bank processes refund of deposit. Wrong. Again. So I contact corporate. Now I know why branch level is incompetent. This manager did not tell me how these items should have been done or assure me this was outside procedure. He did offer me a free weekend car. Right...they couldn't pay me to walk in there and experience that again! I declined, letting him know I am not a future customer, but geez for your potential ones, come on, fix your company! Even their post to previous review is a canned advertisement. read more