Always great customer service. Explain everything per contract. Have used Hertz numerous times.read more

I was completely happy with the service I received here. Got in and out with my car in less than…read more10 minutes. Being part of their Gold club really has its perks. You'll get a text about what car they assigned you before you arrive so you can request a different vehicle at the counter if needed.

A lot can improve here. They had me on hold for over 2 hours. I ended up going there and I had to…read morewait over 2 hours before a car was ready. They ran my debit card as credit without asking resulting in me being unable to get the rental because they did the transaction wrong. I kept being told my card is a prepay card and my bank is not FDIC insured which is not true. I confirmed with the bank on speaker that the transaction was repeatedly ran as a credit card instead of debit. Outside of that, there aren't enough seats for long waits causing others to stand for long periods, sit in the foyer on the floor, etc. I ended up going to the Enterprise on Garners Ferry which was so much better customer service wise and got a rental. I don't recommended the Greystone location to anyone.

these people suck bad communication with their customers and there's no point in doing anything…read morealone their just going to tel you they don't ever have any cars available

Recently rented an RV from here and it was not clean, also did not have all the equipment I paid…read morefor. Owner was rude and putout when I picked up rental, then when I dropped off he was flat out obnoxious and told me he didn't need my business and does not want me to rent from him again. Beware they are not friendly or professional.

This place is the absolute worst. My car is in the shop for longer than expected, so I made an…read moreonline reservation the next morning. I chose the time and the car. Show up at my time and what did I get from the high school dropout working behind the desk? "We don't got nothin". Why did this place take my reservation in the first place?

The store was clean and orderly. Trey, checked us in. He was friendly and professional. He walked…read morearound the car with us. He took note of the dents and dings. The only complaint we had was odor of Marijuana inside the car. We informed Trey. He made a note of the odor and apologized for it. I recommend Enterprize Car Rental.

My salesperson was Jermaine Rawlinson... The 100% ZERO communication after he made the sale in…read moreselling me my 2016 Jeep Patriot was Shockingly unprofessional. The following evening after purchasing this vehicle, starting to drive 1.5 hours home on the highway my brakes were grinding. Thinking this was dust I purchased a can of dust spray specifically for brakes from Walmart. Started to drive again and the grinding was even worse. Jim then went and looked at the brake. And there saw a BOLT MISSING from the CALIPER. I called at 11:15 in the evening on a Friday night to Jermaine Rawlinson on his cell phone and his voicemail was not even set up to receive messages. I was in an emergency situation that had to be addressed. I sent him multiple texts and an email. I was too afraid to drive the vehicle.the next day back to Enterprise which is 40 minutes from my house, so Jim did. Jermaine Rawlinson apologized to him, but still never picked up the phone, never sent a text, or never responded to an email apologizing to the one who purchased the vehicle. I felt like he made his commission and didn't care about me as a human being. (Enterprise uses NTB for their brake and tire service work.) Luckily, the head manager, Kyle Thomas made it right! Made an appointment in front of me to get the entire car checked out with all the paperwork handed to me. Also giving me a rental until the following day. He said he would get me my legal copy of the brake paperwork this week. I will in the future always check the work cell number before doing business of this nature with someone! That was very telling about a person....Even after the fact.

Columbia, SC Greystone Blvd location. Professional and friendly staff, especially Jermaine…read moreRawlinson and Gio Newberry. Many vehicles to choose from, no hassle if you changed your mind and choose another. We were very pleased when we drove off with our Nissan Murano.

I stopped in because all the rental cars were rented out due to the flooding the hurrican dammage…read morein North Carolina and the Game Cocks game. He wanted to charge me over 700$ for just over 2 days. You have to buy his insurance he wouldnt accept mine. I knew he was trying to take advantage of me, and I didnt trust that he would give me my deposit back. So I wound up ubering everywhere. Was much cheaper and I didnt have to drive. His office smells like dog vomit. He needs to be put out of buisness.

Very unprofessional....Cars are in bad condition. Robert was screaming on the phone and hung up in…read moremy face Mind you it's 9 am in the morning...who gets up like that and goes to work in CUSTOMER SERVICE ‼‼ Definitely one unsatisfied lady here!! Zero stars!