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    Enterprise Rent-A-Car

    2.0 (30 reviews)
    Closed 9:00 am - 12:00 pm
    Updated a few days ago

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    2 years ago

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    2 years ago

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    8 years ago

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    5 years ago

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    6 years ago

    Horrible customer service! Suv smelled like cigar smoke. Doesn't have a night drop box!

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    7 years ago

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    7 years ago

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    7 years ago

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    8 years ago

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    8 years ago

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    7 years ago

    Just rented a 2017 Hyundai in Destin. Smells like a cigarette factory. Disgusting. $81 for the day! For a compact! Never again!

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    7 years ago

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    4 years ago

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    10 years ago

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    16 years ago

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    7 years ago

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    11 years ago

    Great people!! Customer service was outstanding, perfect location. Will be going back and renting from them everytime.

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    11 years ago

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    9 years ago

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    7 years ago

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    8 years ago

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    9 years ago

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    13 years ago

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    Ask the Community - Enterprise Rent-A-Car

    Review Highlights - Enterprise Rent-A-Car

    Victoria handled my rental and was friendly and professional.

    Mentioned in 2 reviews

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    Hertz Rent A Car

    Hertz Rent A Car

    1.6(23 reviews)
    0.3 mi

    We picked up our car rental for the week late afternoon…read more It's less than 5 miles from our hotel. I can't get over the ugly fabric wrapped around the dashboard, it's not even a nice plastic finish. Nice place for a sun filled walk here in Destin. Walk by the harbor, food truck, Margaritaville restaurant and bar. Not a big fan of renting from Hertz to get stuck with their low end Malibu, but it will get us from point to point for the week. The carpet is coming out of the floor panel on the passenger side. Nice.

    I recently experienced an absolutely terrible experience with the Hertz brand. I'm hoping to…read moredocument it here in order to assist others in potentially avoiding the debacle that I experienced today, dealing with this unprofessional organization I also want to mention that I do NOT like posting negative reviews for businesses as a rule, unless the experience approaches a level of unprofessionalism that goes above and beyond what any customer should experience. This experience met and exceeded that level of unprofessionalism. I was basically searching for a rental car from Hertz on what would be considered a busy Tuesday after the holiday. I navigate to the website and select a vehicle, reserve the vehicle and receive a confirmation # from the website. Absolutely no booking or scheduling error, just a reminder that I would receive texts from Hertz if there were any updates or changes that needed to be communicated. I'm texted with the confirmation number and instructed to have this number available when I get to the Emerald Coast office. My uber arrives and drives me promptly to the Hertz office on Emerald Coast Hwy. As I enter the office and begin to approach the one employee working the desk, he asks me for my information, and I proceed to give him that information. The employee then proceeds to tell me that everything is booked and that he will put me on a waiting list. I explain to him that I booked this thru Hertz corporate, not a 3rd party site like Priceline or Expedia. I'm mentioning this as considering my confirmation number originated from Hertz, I'm thinking this won't be an issue. I was wrong on that front... Even when I call customer service. It's just a debacle thru and thru. I explain my issue to this gentleman and he mentions that he believes he can fix this by either escalating to someone within Hertz, or he can have a car brought from another site/company(I really didn't ask for more specific on this - I'm not sure how it would be accomplished because we never made it that far). The agent puts me on hold, and this is where it gets incredibly frustrating. The Hertz customer service agent contacts none other than the Emerald Coast Hertz office. He's connected with the manager, who is in the back of the office complex. The manager hasn't come out to speak with me at any point, but as I am literally waiting due to being put on hold, I hear the manager say from the back of the complex(out of site), "just tell him we're out of vehicles..". I hear that statement and like clockwork the customer service agent returns(I am now no longer on hold), and he informs me that he has to send me to customer service and the escalation department. The 800 number he gives me is the reservation line for Hertz.. I am now out the $25 dollars for the Uber, along with 45 minutes to an hour dealing with this nonsense. I've been customer facing for many years and couldn't fathom actually treating a customer this way. After searching in desperation for any alternative, as I am stranded and also admittedly frustrated, as I am now at the Hertz office and they are basically doing nothing to even resolve the issue(the manager never came to the front of the store to even explain how this happens or if there were any options available to me). "I searched for other car rental services near me". There's a return on the search that mentions that there is an Enterprise Rental/Leasing, 0.3 mi. away. I perform the same actions that I did with Hertz in scheduling the vehicle via the web(from my phone this time). At the end of that process, Enterprise sends me a text with a confirmation # to give to their staff when I arrive. I walk the .3 miles to the Enterprise Leasing and Rental offices, walk in - and when prompted, proceeded to give them my confirmation number. The Enterprise agent takes that information and proceeded to confirm my identity via asking for my drivers license. All of this took no longer than 10 minutes and the Enterprise team basically has me in the car I requested within 15 minutes of me walking thru their door. I can't speak to why this particular Hertz location failed on so many levels, but I would say that based on my experience with this particular Hertz office, you might want to consider looking at some of the other local options - that is if you want to save yourself a significant amount of time and frustration.

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    Advantage Rent A Car

    Advantage Rent A Car

    5.0(1 review)
    9.3 mi

    I've been traveling the world for business since about 1980, taking an average of about 25 trips…read moreper year. I almost always need a rental car, whenever and wherever I go. I've rented cars in about a dozen different countries, and in probably 50 or more cities in the US over that period. I've seen what I consider to be good rental agencies, and a lot of marginal outfits...and worse. As a resident of Northwest Florida it's really nice to be able to say that I've found the best car rental location I've ever used, right here in the Niceville/Fort Walton Beach area. I've rented cars and vans from Advantage Rent-A-Car at the VPS airport over the past year. And I remember thinking to myself what a great experience it was, the first time I did business with them, and in every succeeding experience I've had with them. The customer service at the counter has been fantastic. The ladies who work there are always very friendly and helpful, they always offer me options that allow me to limit my costs while getting the best vehicle I can for the money I spent. Every time I've rented a vehicle from Advantage the cars and vans have been in top condition, and with low mileage. As someone who spends thousands of dollars a year on rental cars it's important to me to get good value and service. The Advance Rent-A-Car office at Northwest Florida Regional Airport is the friendliest, most professional business of it's kind I've ever had the pleasure to spend money with, and they've convinced me to look for Advantage offices wherever I travel. I wish I could find that kind of service and attitude at every airport and rent-a-car agency I use. ***** - Five Stars...absolutely top-notch!

    Enterprise Rent-A-Car - carrental - Updated June 2026

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