Horrible service!! Went there multiple times today and got told different things every time. First they I couldn't rent it since it's not full coverage but if I had someone 21 and older to come and put it under there name did that still a no so I called the insurance company that's insuring the rental for me since I had gotten into an accident they put it under there insurance for full coverage said everything is good and I would be able to pick it up called enterprise and got the worst customer service and told no called my insurance back even they weren't sure why they wouldn't do it. Honestly the worst place to go and a waste of time!! Please do better and work on the service . read more

If I could give this place zero stars I would. I almost rent from here on a weekly basis and for almost 5 years have been able to park in their lot. Now they do not have customer parking and dealing with them to get rides to and from to pick up a car is a nightmare read more

Enterprise Recovery is rude and not thorough with a claim. I am being charged for damage that I did not do very poor service read more

Made a reservation online. Showed up but they had no cars. "They know how to take reservations, they just don't know how to keep reservations.which is really the most important part." read more

Score 2 out of 5 given issues Enterprise Rent-A-Car Fernandina Beach branch had with providing a vehicle without the smell of tobacco. Not 1 out of 5, since we did receive a car. Initial report was limited inventory due to Hurricane Ian; however, opportunity to replace the vehicle or provide cleaning service was never provided during the 39-day rental period. During the final service (transport within 10-miles to a non-airport location), the first vehicle Enterprise Rent-a-Car selected for this shuttle service smelled strongly of weed, which I noted and requested the shuttler choose a second vehicle. The shuttler vehicle strongly agreed (good) and requested a different vehicle. This Enterprise Rent-A-Car seems to have issues with detailing and cleaning their vehicles as evidence by the provided car having tobacco smell, lack of follow through for a replacement vehicle (free of tobacco smell), and final shuttle service having weed smell issue. Car cost covered by other party's insurance company. Branch did offer an apology once the vehicle was returned. Issue again is lack of follow through to address the issue (during or after rental). read more

Island time baby!! Island time at spring break! Poor Cameron and the guys run themselves to death. Had an appointment to pick up at 10. Figured if I were a little late vehicle would be prepped and ready! Ummmm not so much! So 1 hour later...we wait. Under staffed isn't good. read more

Staff was so helpful. The car was great and clean. Fantastic experience and quick. I wish all car agencies were like this.

Generally good to great service, but all it takes is one employee who either missed the class on good, proactive service, doesn't understand hospitality and/or has unconscious biases relating to service delivery. Regardless of the reason, I'm taking my few times a month rentals, back to JAX and a different agency. read more

I give Enterprise 5 stars, customer service was exquisite , very caring--& during a very stressful time in my life. They even came to pick me up, & were very sweet. They also let me keep the car (nice 2016 Hyuandai) for almost 2&1/2 weeks, practically for free--since my car was totaled by someone & their ins was covering it, I payed nothing! They let me keep it way longer than they had to, & made it easier for me to get a new car, make it to dr appts from the car wreck, & to still run my errands & get my 4 yr old where she needed to go. Thank YOU guys!! Highly recommend enterprise, the one off of University Ave near Leonardo's 706, in Gville, FL is amazing--Fantastic! Need a rental; Give them a call. read more

Tracey Raymond.... Wow. You had such an opportunity to Show good customer service in a really bad situation and all You could do was shake your head and say "it's not my fault." I don't know where the issue originated from with booking a reservation on Hotwire and your branch losing the reservation but the correct response should have been "I'm so sorry...let us FIX the situation for you." Even if it's not your fault, you never ever tell the customer that - the customer is always right. Take a class. It's customer service 101 Tracey. read more

The car was on E when I arrived and they only filled it up half way ; the car smelt horrible so I went and got it detailed since I'll be having it for 10 days read more

This whole place is a joke. Stay away from this place at all costs. Just bite the bullet and make the extra drive to Kingsland where they actually know what they are doing. From the very first phone call these people had nothing but a rude attitude. Someone wrecked into my car so I had no choice. They gave me a dirty nasty stinky car that needed a oil change and the tire pressure was low. Then they double charged me for everything. Everyone including the area manager Aaron butler admitted to over charging me. So when I made the complaint the employees at the location had the audacity to call my wife really late at night and say "this complaint is unnecessary" "I don't have time to be dealing with money complaints" and "I did you a favor." They literally harassed her for a complaint I MYSELF made. Not her. The area manager doesn't seem to care and always promises to call you back but never does. When asked why his employees were asking for CASH deposits he said there should be no reason for that so make sure you don't give them any cash up front!! When promised to have my money returned and a lot of chasing people around they will tell you everything you want to hear to make you get off the phone just to tell you they have decided to not issue a refund for the extra charges! They didn't care that they made me late on my rent because of things THEY did. So I had accrued late charges for that as well. This place literally turned my life upside down for over 6 weeks. Go anywhere else! This is just a little taste of what happened! BE AWARE! read more

As a travel agent I can say I was truly disappointed in this location And I am truly glad it was me and not my clients that they did so wrong. First off I started early in the morning and made a reservation I was told I would be picked up at my house and taken to their location to pick up the rental And to call two hours before my pick up time. When I called them to confirm two hours prior to my pick up time I was told they were not going to come out and get me they were too short staffed. They had all day to let me know that they weren't going to come and yet they let me hang until I couldn't find another car rental close by to use. The manager of the store told me he's been managing for over a year and that basically he had the final say as to if they will pick someone up or not. I absolutely would not recommend this place however I would recommend Hertz Which is also located in Fernandina Beach read more

As local resident, I rent from Enterprise on the island few times every year. Since there is no self check-in or check-out kiosk, the location open hours are one of the biggest drawbacks (the hours make me to rent more often from other car rental agencies in Jacksonville so I am to pick up a care really early or really late). The hours are so 'small town'! After hours self check-in/ check-out kiosk would enhance the overall experience in times when nobody wants to stand in line, it would speed up vehicle readiness, turnover and increase overall customer satisfaction as a result. The staff is small but helpful within their abilities and professional. Mostly, I have been in and out within 20-30 minutes. Existence of small staff has really annoying business operation limitations since, be ready for that, it will be your customer service rep who will also inspect the vehicle for you, leaving the front desk void of personnel which does not leave necessarily good impression on other(s) waiting. Size of the office and dominance of open space creates sterile, unwelcoming environment. Note to corporate: island pace should match the space. read more

Poor Customer service. My years of loyalty to this company was not appreciated at this location. I will not be returning to this location ever again. This location also needs more of a diverse staff. read more

You have my contact information. You got it when I rented the vehicle. If you really cared, you'd have already contacted me.

Staff was great. Called to arrange a pick up a couple hours before my rental time. They picked me up right on time. Car was better than expected - Dodge Charger. I have rented from Enterprise before and I will continue to use them in the future. I've always had good service with Enterprise. read more

Disappointing because after waiting for 30 minutes to get clearance because the stickers on the plates will expire in June 2016. Its April, but whatever, 4 phone calls to get the ok to rent me the truck. The staff was pleasant and apologetic but really didn't let me know what was going on, had to ask, then a few more emails, finally. Got a dirty truck F-150. The guy washing the other car, sprayed the truck that was next to the wash bay and well dried water droplets on the windshield and passenger door. Driving 6 hours and 20 minutes into the drive I put on the windshield wipers, no windshield fluid. Needless to say a wasp guts stayed on the windshield our entire drive down... Gross...I told them of my disappointment and they gave me a 10.00 courtesy credit.. OK but probably wont rent from them again... read more

My wife and I have rented cars from your company many many times. Have always had the very best experience with all your employees and service. We will always rent cars from Enterprise. read more

My Girlfriends Brother passed away and we needed a car to go. I told her I would handle getting her their. The girl at the counter was preoccupied, and dismissive. She wouldn't discuss the terms of the rental when my girlfriend asked. I reserved a car online with a promotional agreement. We were upgraded and received no explanation. She never asked us if we wanted insurance and told us a total. I asked about insurance and she replied what do you want. I asked what options do I have and she named 3 choices. I asked what they covered and she stood mute and looked at the computer waiting for a response. My girlfriend said we want to be covered if we have an accident. The girl applied the premium insurance choice without an explanation of benifits or a cost of the plan. I didn't argue that was not the time. The day after we got home I sent an email to enterprise with a similar complaint. they sent it to the manager on site. the manager on site called me to fix the problem. I explained the service was poor under the circumstances. She offered to write off a percentage of the bill to encourage me to try Enterprise in the future. I have not seen any write off and it has been 6 weeks now. Enterprise sent me an email encouraging me to share my experience with the world so here it is. Personally I will use another rental company in the future. read more