I was recently rear-ended by someone & their insurance set up a rental for me while my truck was in…read morethe shop getting repaired. Reason I'm giving them atleast 2 stars is b/c they came & picked me up at the repair shop when I dropped it off, which is what they advertise they will do. But also the reason why I'm only giving them 2 stars is b/c when it came time to pick my truck up from the shop & I called to see if they'll drop me off at the shop when I return the rental (they advertise this as well); the guy working was straight up rude & said that he doesn't have time to run me 10 mins up the road to drop me off at the repair shop. So since this was all being paid for by an insurance company & I couldn't just keep the rental until the weekend, when I didn't have to go to work, or I'd have to pay for those "extra" days! Thankfully the awesome people at Eastside Collision truly understand what great customer service looks like & that people having to go through all these unwanted things after getting in wreck isn't an everyday thing, followed me to Hertz to drop the rental off. Once finally getting there the guy working that morning was rude again & acted like he hates his job & never once broke a smile! He checked the vehicle & didn't say one word until he told me I owe $180 b/c I didn't refill the tank to 3/4 like when I picked it up! I was under the impression that the insurance company would be paying for that & when I asked if that was the case, he got all pissed off! I asked for the keys back so I could go pay $25 to get tank back to 3/4 & slammed them in to my outstretched hand! Now the nice employee that followed me from Eastside, now followed me to the gas station! She told me that their customers always say that they get terrible customer service at that Hertz & even told the insurance companies that deal with them, to stop using that Hertz for their customers! If you hate going to your job everyday & can't treat the people that actually keep you in business with respect, then it's time to find another job where you don't act & treat people like you hate life! I won't be using this place ever again & I use rentals quite often due to my job!

The rental was terrible. We were in the process of moving and I was commuting from houston area…read moreeach week, so we rented a car to make the process less wear and tear. We rented a van in May. Months later, in November, we get a call from a collection agency saying that we owed Hertz a grand. Someone has supposedly dented the back bumper. We didn't hear anything for 5 months. We got emails from the collection agency with pictures and a note saying they had called someone ELSE (neither me nor my spouse) in october who refused to show up or even talk to them. So then they went back till they found someone with decent insurance. We only rented from them because my hubby, a 14 year air force veteran, got a discount from USAA. Never again. Trying to talk with the collection group never worked. I work nights and my hubby was out of town and they refused to work with us. 1000$ damage that happened in May and they didn't find it til october? It's a scam. Do not rent from them. If you have decent insurance, stay far away because they'll come after you even if someone else damages a car.

These Guys Suck, My first review ever! Couldn't not do it, had the claim number for at fault…read morevehicle, told me that they take care of the insurance pavement, with the claim number that they looked up, apparently it was different, said they don't call the insurance adjuster, kept charging my card. called several time after they called me, store manager Jeff was to figure it out. 4 of the 6 times calling they don't answer the phone. Had to pay out of pocket, now waiting on reimbursement. I understand the reviews now, little or no training.

Car was dirty. Outside was scratched badly especially right rear. Inside was dirty. Spots on seats…read more Headliner was stained. The worst condition car I have rented.

Driver Blue made my 95 year old mother's impossible birthday wish possible. She wanted to dine at…read moreAntoine's. But the crime and logistics of getting a mobility impaired senior there was too much for me. Percy was our driver and I just can't say enough good things about him. Even my mother, who is NEVER pleased, thought he was fantastic. Thank you sooo much!!!

My sister & nieces came to visit from out of town and we wanted to go for a night on the town in…read moreNOLA without having to worry about who would drive etc. Marcus with Driver Blue/Your Ride Our Driver was amazing! He arrived early and took great care of us all night. We felt safe, cared for and had a great night! Marcus, you're the best! Thank you! (And my husband felt very comfortable knowing we were safe!)

Kurt was on time, professional and entertaining. He also went above and beyond when our train came…read morein late. Highly recommend his service!

Kurt was excellent. Was very flexible when our son's driver did not show up. Car was comfortable…read more Really enjoyed the experience. Will definitely call again!!

Nola Black Car is the BEST Limousine service in New Orleans... Customer-Service is thru the roof…read more.. This Past Thanksgiving Holiday .. I flew from LAX to New Orleans .. And my driver .. Mohammed .. Picked me up at the airport in New Orleans And drove me to Mobile, Alabama .. He returned Saturday after Thanksgiving & drove me back to the airport .. To board my return flight to LA... Thank-You Mohammed for your continued service... Mohammed is professional & always on time... Great conversation .. Might I add .. The Denali SUV'S are immaculate... Happy-Holidays Mohammed... See you next year... Thank-You! -Grateful- ms. glen

From the initial quote until the minute we were dropped off our entire experience was terrific. The…read moreresponse of the company to my couple questions was within minutes. Our driver Telichia was terrific. She gave us some great tips on New Orleans and on top of that she was a terrific driver. The car was very clean. Thank you to Nola black car for all your great work.

Do yourself a favor and consider all options before settling on this place. I have had their…read moreproducts for a year and they already sound like there is an issue with them even though they are new. The "reward" program is a joke and only allows you to spend the reward bucks in store on their products instead of using them towards payments or what you please. The management and owners need to learn to speak to their customers before they ruin the somewhat ok reputation they do have.

Great car wash value at $10 for a prewash, full body wash, rinse, dry, and free vacuums with air…read moreguns! Can't be beat!

Always ! They always have space and the wash is excellent! I love the tire shine and how shiny my…read morepaint job is.