The employees at this place couldn't be any nicer. I had a great experience. They were good and…read moreefficient and made me happy. I would recommend this company to anyone.

Everything went well. So much better and more helpful than the Enterprise on Morrison Blvd. They…read moretold me everything I needed to know/do when I made the reservation. Didn't have me doing and back and forth. Got the car the day I reserved it for. The lady at the desk was really nice. Got me in and out in a timely manner. The car looks very well kept. Loved everything

Thank you so much Lauren and Jarrett!!! My 8-day trip has been scattered to say the least and the…read morekindness of Lauren and the professionalism of Jared really help to keep it going in stride! Haven't got off of the Amtrak Durand Hammond I had no way to get to Baton Rouge there was going to be cost-effective Lauren went above and beyond making that possible! Jarrett, DEA agent with whom I had the pleasure of dealing with once I arrive there was completely professional very much on his game! Being a Napa Valley chauffeur I always look for people that have passion and appreciate the jobs that they have in these two went out of their way to make sure that I was accommodated! Bravo you 2!!! Much love and best wishes to you both!

These Guys Suck, My first review ever! Couldn't not do it, had the claim number for at fault…read morevehicle, told me that they take care of the insurance pavement, with the claim number that they looked up, apparently it was different, said they don't call the insurance adjuster, kept charging my card. called several time after they called me, store manager Jeff was to figure it out. 4 of the 6 times calling they don't answer the phone. Had to pay out of pocket, now waiting on reimbursement. I understand the reviews now, little or no training.

Driver Blue made my 95 year old mother's impossible birthday wish possible. She wanted to dine at…read moreAntoine's. But the crime and logistics of getting a mobility impaired senior there was too much for me. Percy was our driver and I just can't say enough good things about him. Even my mother, who is NEVER pleased, thought he was fantastic. Thank you sooo much!!!

My sister & nieces came to visit from out of town and we wanted to go for a night on the town in…read moreNOLA without having to worry about who would drive etc. Marcus with Driver Blue/Your Ride Our Driver was amazing! He arrived early and took great care of us all night. We felt safe, cared for and had a great night! Marcus, you're the best! Thank you! (And my husband felt very comfortable knowing we were safe!)

I have used Budget countless times over the years. Customer service is usually good ,especially in…read moreMandeville with Susan and Lauren. However, I found out yesterday that just because you pay advance does not guarantee you a car which I was extremely disappointed to hear because that is the whole reason, I prepaid. Secondly, I paid for three days and then my car was repaired after two and when I attempted to return it, I was told I'm still gonna be charged for the extra day because it was a prepaid. So here's to tell the World do not pre-pay it does you no good and only harm. Third, I was informed you will probably be charged more by prepaid than if you asked for any deals when you get to the counter The cars are always nice. Never have had an issue and I have always had a car available when I reserved it so I'm lucky in that respect because I've heard the nightmares. Budget in Mandeville, Susan and Lauren, are the first customer service agents that ever offered any insight into the best way to rent the car. Much appreciated.

As usual, perfectly executed car rental. All discounts were accurate and turn in was a breeze. Of…read morecourse I washed it before turn in. You may get the same car again. Loved the little Rogue AWD once I figured how to disengage all of the automatic garbage. Got higher mileage than it was rated for. Kudos Sue and Melissa.

Called and made my reservation with the national customer line. Received my confirmation number…read moreover the phone and by email. The day before, Aaron from the local branch calls to confirm! Talk about best practices! The pleasant young man reminds me of what I need to bring and I hang up impressed. Friday morning comes and my husband drops me off at 7:15. When the doors officially open at 7:30, my rep turns out to be the same one that called to confirm. He's polite, professional and the entire staff are giving the impression that they love what they do. From start to finish, the Mandeville branch exceeded my customer service expectations and I unhesitatingly recommend them.

This place has been extremely helpful while my issues dealing with my car keep arising. Callie was…read morehelpful, respectful, and supportive during these hard times I am facing. Her promptness to get everything together is extremely appreciated also as the less waiting times help bring in a more positive atmosphere. Callie and others working here seem to care about their customers and I love that. Not everyplace can be accountable for actually loving their job and taking time out to help their customers, but this place took their time and showed that they truly cared about their customers. Thanks again for the help Callie

The people are really nice but it seems like they're understaffed. The car obviously had been…read moresmoked in before and has not been well cleaned in a long time.

Phenomenal experience due solely to the staff! Richard and Jalen are the best. HIGHLY recommend.read more

just now NEW Booked a…read morevan for a week long vacation with 3 kids and 3 adults. Returned the vehicle in typical condition after going on a road trip. There were crumbs on the floor and all of the kids had blankets so there was some fuzz from the blankets stuck to the carpet. They threatened to charge us $500 for a cleaning fee due to having animal hair in the vehicle. At no point during our trip did we have an animal in the vehicle. The only hair on the floor was human hair. After arguing for several minutes I decided to give in and go to a near by car wash. I asked the tenant if they get a lot of people from hertz with the same complaint and he shook his head and said yep. When I brought the van back I said you're welcome for your free car wash. Animal hair does not come up with a regular vacuum and if there was in fact animal hair it would have taken me much longer to remove all of it. I would have given zero stars if that were an option.

If actually want a car when you make a reservation, don't rent from Hertz. Confirmed 3…read morereservations, delivered none. Admits they know they don't have promised cars Even though they are still confirming reservations for additional cars to rent while they're telling you they don't have any when you go to pick up the prior reservation. This isn't just bad business it's fraud. Apparently they have no consideration to detrimental reliance. Customers relying on this company or business travel or to get back home recreation travel are destined to be screwed not just out of their car but other important damages.