I had a good experience picking up a rental. Donald helped me and did a thorough check of the vehicle. The vehicle was nice but had a ton of spots on the seats. Donald said they sprayed them down since they were so light. I would not be held responsible. Otherwise the car was new and drove well. Returning it was easy too, dropped off and got the emailed receipt. read more

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Donald is the man..... great customer service!!!! Need a car he got you!! They didn't have the car I wanted and he hooked me up with an upgrade.. read more

Enterprise Rent-A-Car - Car Rental Near Me - Houston, Texas

They did upsell without my authorization causing me to get flagged by my company. When I called to to tell them about it he said that it was a "minor mistake" it's not a minor mistake to me when this is my JOB they are playing with and I was flagged by my job because they did an unauthorized upsell. The manager was supposed to send me a receipt I have yet to receive that. read more

I Was taken good care of at this location. Everything was quick and simple. I was able to leave my rental at the collision place where I picked my car up from and they kindly returned it for me, making things so much smoother. Also Regina was the one that called to confirm everything being turned in. She explained the breakdown of the bill and went over and above to make sure everything went well for me. read more

If I could give this review zeros stars I would. Terrible experience due to the rude and unprofessional front desk branch manager. He changed our reservation twice, then, when we arrived, told us no cars were available, offering no explanation. When asked why he made a reservation he couldn't honour, he was rude, dismissive and disrespectful instead of providing a solution. Horrible customer service. Avoid this location. read more

I would like to report a man working there today on January 2nd he gave bad customer service nothing he told me was helpful all he said was I don't know why are you worker there you don't know. Then tried to rent a car he can't changing the price once it was a final price I got the amount and it declined but me not knowing cause bad customer service you need 15% more on your card to rent a vehicle then when it declined 2 times he say I could try again for another 24 hour at Least that location went to other enterprise they were very helpful. Come to is it declined my card but took all my money out my card and now I missed my family emergency and all my money is on hold for 90 days thanks a lot to the helpful guy working on 1/2/2025 never go to enterprise on 11242 Fm 1960 Rd W read more

the front desk lady is rude asf, the service is awful, we are not coming back here. I do not recommend read more

The lady at the front desk was very rude when she called me this morning and then when I got there to do the switch to a smaller vehicle she got irate with me and I will refuse to do go back to this location and on top of that they tried to charge my card $316 as if I dropped the car off and tried to charge me $123 after I was told by insurance that it was covered read more

The employees are very rude. They will cuss you out and expect you to be okay with it. Avoid this location at all cost

I have used and purchased vehicles from Enterprise in the past. I called twice to this location. They never answered the phone on the first day at all. I called the next day and they picked up in about 5 minutes. They should at least pick up the call and say hello. This is why I could not give them a perfect score. I did not like the car they gave me originally. It was stinky inside and the tire pressure was bad and there was no windshield washer fluid. I replenished these that day and had to spend about one hour doing so. the next day, I got a tire pressure notification again! I asked them if I could switch out the vehicle and get an upgrade. The man I worked with. Gilbert was super awesome. He switched me out and showed me all the vehicles that he could help me with. He really turned around my situation into a positive one. Super nice and cool guy. I drove off the lot later with an SUV and felt so much better. All it takes is a person to acknowledge the customer and help fix it! Thank you Gilbert! Your were great. They need to improve the phone system hands down! read more

Updated - multiple calls- manager is not available- message left - never get a call back. Good ploy to never deal with clients they abuse. Lol! Fraudulent charges, complain they don't care and had to fight it through my credit card company. Calls asking for a manager go unreturned, called corporate office they don't care as well and never received a call back. A bunch of low life criminals... be warned. A few hrs of your time will be waisted if u get caught up with this group. Document everything! Better, just stay away! read more

Have always had a decent to good experience renting cars here. I have used this location to rent a car at least 7-10 times. Mostly for travel, but twice when someone hit me and totaled my truck and then another time when someone on their cell phone rear ended me, causing a 7 day repair. The location is not a large location, and they have a limited amount of vehicles, but with that I have never had an issue being able to get a rental from here. Renting is always a breeze, as long as you show up with all the required documents. They have never given my any issue when I pulled up my proof of insurance on my phone. I usually make a reservation by phone and before they hang up with you, they remind you what to bring. From walking in the door, I am usually out of the door in 7-10 minutes. I live pretty close to this location on 1960/Jones Rd, I live about 10 minutes away. I always arrange to be picked up and dropped off when returning the vehicle and have never had any issue with it. They always show up on time and even ask you if you have all your documents before they pull away from your home. I also like that they are not pushy if you decline their insurance. I also appreciate that they let you drop the vehicle off at various repair shops close to their locations like Service King and AAMCO. The only reason they got 4 stars instead of 5 is because one time they rented me a dirty car. I was on a timeline and did not have time to turn around and return it or wait for them to clean it. I will say that is is very unlike them and since that particular time, I have rented once again with them and there were no issues with the cleanliness of the vehicle. Overall, anytime I need to rent a car, I will continue to use this Enterprise Location. read more

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I went to pick my Car rental at this location the lady who assisted me is kind of racist and her face should I say not friendly at all, I worked at a Hotel during my younger years and We also carry a friendly and approachable way since We are dealing with different kind of faces. This lady should be working in the kitchen or back of the store, I do not recommend this location. read more

Both lady's working at the front desk suck! Very rude and have mean faces on there face. Each time you ask a question they make a mad face and they just looked very annoyed. One was eating chicken while she was helping me. I am currently renting a vehicle with them and I'm even scared to go back to drop off the vehicle. read more

the staff working at the car rental branch is very bad and unent, Your service attitude is not good! Your staff has a distinction of skin color, language, I faked the rental car this morning at 8:30 a.m. Your staff since I rented the car the staff did not serve well, I faked the car and you guys did it. difficult man! read more

They need to delete their slogan "THE COMPANY THAT PICK YOU UP". That is all a lie and can be sued for false advertising. Once they drop the car off to you their service went down to zero. You have to bring the car back and find a ride back yourself. They put you on hold for a "long time" whenever you call them. read more

This review was long overdue. We rented car from this place in May 2017. One of the worst Rental Agencies I have ever rented a car from. I think their license should be revoked to rent any cars. The reason, when supposedly clean had a used condom in the backseat. Most disgusting thing you can find in a rental car. We had a baby seat and while we were fixing the seat in the back this disgusting thing was seen. During return the front desk lady was absolutely not apologetic .... and as if nothing happened said she cannot do much and will have a cleaner car next time. Henceforth will not be renting from Enterprise for sure .. Next time please check the car throughly if you plan to rent from this non-professional place. Book from some other place if possible. read more

I swear to God I will never ever use this location again.... I am currently sitting outside due to a mistake enterprise made while I was renting.... I paid every single week on time and when I tell you they showed no remorse, no I'm sorry no anything they just don't GAF about the customer I wouldn't recommend this place to anybody and I'd hate to let th this enterprise be the sour apple that ruin it for all other but man when I tell you being a first time car renter this has been the absolute worse experience and no they do not bring you home I had to call my wife to come and pick me up from here..... F this place man I'll never ever rent at this place again read more

This place has went down since the manager left. Do not use this location. The customer service suck and I had a reservation made a month ago the guy told me he didn't have a rental for me so I missed my appointment that day. Very unprofessional!!! read more

So I had a reservation today 7/23/2021. I made this reservation 2 to 3 days ago I made it in this area because my bf lives near and it was convenient for him to pick up my car while I drove off with the rental. I drove from the I 10 area. Anyways I called to give them a heads up that due to traffic I'd be late. The girl Who answered the phone says OK, after we hung up the manager calls back and says that they won't be able to rent me the car because I'm not verified. I'm not verified because they failed to follow up and tell me that I needed a credit card when. I told the person on the reservation line that I had a debit card and that's what I was paying with. So the workers at this location are supposed to follow up and let you know what you need to make the rental in the managers words and I quote "we assumed" you had a credit card. They basically wasted my time and didn't give two shits that I needed a rental car. These people are lazy and useless stay away from this location. read more

I had a reservation code through my auto insurance co. Enterprise agent refused to assign me a rental car without a copy of my car insurance policy. My auto insurance co had reserved a rental car at this specific Enterprise Car Rental address. Al, the had to do was refer to the paper work that my car insurance co sent them when the car rental was reserved in my name with the reservation code. I mentioned this to theEnterprise agent several times. However, she ignored me & served the next 6 customers who came in AFTER me. After waiting for one (1) hour without service I was understandably irritated & frustrated. When I asked noticeably irate & fed up with the unnecessary one (1) hour wait while customers one after another who came in after me were seen before me. I asked when can I get my rental car reserved-for me with a reservation code. The Enterprise agent told me my attitude was unacceptable & she would not provide me with the rental car that my car insurance co had specifically reserved for me. As a result ot the Enterprise agent's illegal refusal to rent me my reserved car & even though I had since received my car insurance policy number from my insurance company. Something the Enterprise agent could have done initially in no more than a couple of minutes with the paperwork from my car insurance co she already had in her possession. The agent told me my attitude was inappropriate & she was not going to allow me to rent a car with them. The problem with that is after calling numerous Enterprise car rentals in the area. NONE of them had rental car in the price range covered by my insurance.One Enterprise rental told me they had a 7 day waiting list. When I spoke with another Enterprise car rental. I was told that the agent at the Enterprise car rental that refused to rent me the vehicle reserved for me was breaking the law & company policy. Furthermore, insisting that I provide my car insurance policy. While ignoring fact she already had my policy # with the reservation code issued by my car insurance co. to Enterprise. IMO the agent was trying to coerce me to buying Enterprise's car insurance at their high rates. Although I already have full coverage with my own insurance. It's common knowledge car rental agencies will try to get clients to purchase their exorbitant car insurance. This agent was overly aggressive & crossed a legal barrier. If this matter is not resolved satisfactorily in 48 hours I will proceed with an attorney in my behalf to rectify this nefarious business practice. read more

Justin took care of me all day long and I received the greatest customer service experience that I have ever received from any other enterprise location. Zach was also very attentive and helpful but I just want to applied Justin on his determination and great worth ethic. I truly appreciate the time and effort that he put into ensuring that I was in a vehicle that was safe for me and he also made the process quick and very easy and I am just so happy with the service that I received from Justin and Zach. I will never visit another enterprise location. read more

Being in a car accident and dealing with the insurance company is stressful. But having Joel help me get in a nice, reliable rental, just relieved much of the stress. He was so patient and answered all my questions! Will definitely be back (hopefully for a pleasure rental!) read more

I have been to many car rental agencies in my life time, but I have never in my entire life have ever had the service like I had with the one off of 1960. They have cornered the market on customer service. Unreal. They pick you up from your home to the lot without any issues! You can call 1 hour before they need to pick you up and they will! You do not have to wait to make any reservations for that! They offer you water or coffee while you are being attended. Great service! read more

I was an hour late getting there to rent my car, When I called to let them know, they said that wouldn't be a problem, but did alert me to there were others checking in at that time, so there may be a wait. They were very accommodating even though someone has called in sick, and they were Very busy, just like they had warned me, yet they still went out of their way to get me the car when I needed it. They only have 2 front desk people, so one person was all by herself. She did fantastic. The car was in excellent condition and perfect for our needs. They were also really helpful with any questions I had, and they checked in on us during the trip to make sure the car and everything was OK and apologized for the wait and were super kind when I returned. I am very happy about renting from here. Ask for Aleigha, (sp?) she will do her very best to help you. They are a smaller location, so if possible, be sure to let them know if your pickup time is different. They did tell me that they are hiring a 3rd person soon, so it should be a quicker check-in next time. read more

I recently rented a car from this location and I have to say it was a GREAT experience from start to finish. Angela came and picked me up on time and was extremely genuine and hospitable. Upon arrival to enterprise, my rental was ready and perfect for my trip. She thoroughly provided information related to the rental in an appropriate manner. The process took less than 15-20 mins and I was on my way. Originally, my drop off/ return time was at 8am however I was stuck in traffic and needed to extend my rental for a couple hours. I called the rental office and asked for an extension. The guy that answered was very accommodating and understanding. Once I arrived to drop off my rental. I was greeted by and asked about my trip by the branch manager Damir. I was provided my receipt and wasn't charged extra for the extension. They also conveniently provided transportation back to my residence. OVERALL MY EXPERIENCE WAS AWESOME!!! I highly recommend this location. read more

Great location to rent vehicles. This was my second time. Made reservations online and didn't have any issues when I arrived the next day to pick up my vehicle. When returning my vehicle, they gave me a ride back to my house. read more

I have been renting vehicles from Enterprise for a long time and they are always truly professional. I have never had a problem with them or the vehicles. Recently my rental was damaged in a Walmart parking lot, they were very understanding and of course put in another rental within a few minutes. All personnel are very friendly. I would recommend to all my friends. read more

very unprofessional group of staff. apparently they enjoy filing insurance fraud on customers. buyer beware! when they drop off the vehicle do not sign anything until you have done a very detailed visual inspection inside and outside! most importantly, open all the doors and check for hidden door damages. because i guarantee they will make you pay for previous damages you did not do or see. these guys are very rude and arrogant, especially if you're a woman. read more

I rent from the 1960 Location every so many months I have to say the service is so good they bend over backwards as the saying goes to make sure you are taken care of I love that location Staff is so friendly read more

If I could give it less I would Zac Menendez is supposed to be a manager and he is the one with the worst customer service instead of trying to help someone out he is basically trying to make a fool of you in a really rude way will call there corporate office and let them know about him one ting if it was just me but in the 30 min I was there he did the same ting to another customer what a manager read more

Great company to rent a car. Service and reasonable rates are the main reason I have their customer for last 12 years. Keep up the good work, you guys are unbeatable. read more

I moved to the Houston area 6 months ago and I have always rented from Enterprise. Before I left Riverside, Ca, I had a horrible experience with a female agent from one of their locations and almost wrote them off. I decided not to do that and try again and I am very happy that I did so. The agents at this location are so very accommodating and helpful. I always get excellent service when I rent there. Thank you all for being so very helpful and genuine with your customer service. read more

I had to put my car in the shop a few days ago, and this particular Enterprise contracts with the body shop I took my car to. They were pressuring me to get the extra 15.00 a day insurance, but being a single parent w/a son in college does not afford for extras in my budget. The rep was pushy and nervous..I could sense something was wrong. (His name was Archie...though they were all very rude and unprofessional. I can't believe I wasted smiles and lots of kindness on these folks! Anyway, Archie kept saying, "u really need to pay the extra 15.00 per day because if a windshield cracks or anything happens to a windshield, you'll have to pay us 250.00!" I thought it strange that he was so nervous and kept mentioning a "windshield cracking" The car was dirty (especially the windshield)...but I did not see any cracks. I've done business with many rental places and have NEVER had this happen. So, this kind of scam never crossed my mind.. Well, after I drove the dirty car off the lot, I rinsed the car so I could see through the windshield. I noticed after I started driving it (slowly) that a crack began to appear in the windshield. I've had the car for one day, only drove to work and back, and the crack was getting bigger. Oh crap... I need a lawyer!! DO NOT RENT A CAR FROM THIS ENTERPRISE ON FM 1960, Suite J.... I've spent more money on this cheapy rental (in peace of mind...missing work) then if I had taken a limo! . Ran a CarFax report on the car, and had to take off of work to deal with my insurance company and face these cowardly thieves. What a nightmare!!! I GIVE ZERO STARS, BUT YELP REQUIRED AT LEAST ONE STAR. ugh.... - 1000 STARS!!! (update: returned the car...told them the truth...Archie was no where to be found (coward) and they rolled their eyes at me when I told the honest to God, swear on my own soul TRUTH! I still haven't seen the remainder of my refund (from the 350 deposit...) and my insurance now has to buy them a new windshield... They are corrupt and should be put out of business!!!!!!! read more

Before I moved to Houston this was my go to company, because Enterprise was always prompt, helpful, with great customer service. Now, I would never again think to actually give these people money. In the last year the service, quality of cars, and basic decentness has deteriorated to such a degree that quite frankly they suck! I will never every go back to this company. I have called this location repeatedly for 3 days, finally got an answer yesterday only to be told they have no cars. If you have no cars then why take the reservation? Then I called again today to see where I am on the wait list only to be told they only received my reservation this morning, which is a lie because documentation shows they actually received the information two days ago, and the person I spoke with yesterday said that he had my reservation. I understand that we currently experiencing an unfortunate situation here, but for a company to take advantage of people, and try to use their position as a way of lording it over people is pathetic! I hate this company, I asked my insurance company to find another rental agency to use because Enterprise Sucks! read more