terrible I waited an hour, got skipped over for other people while I waited in my car like I told…read morethe attendant and she assured me I could do, they left to go get more cars unattended- I understand they're understaffed and enterprise needs to fix that but also I waited AN HOUR for a pre registration when I needed to go to my job

15003 FM 529 #C Houston, Tx 77095…read more I have had to rent from Enterpise twice becuase they have a contract with my insurance company. These guys call and hound me about the car, wanting to know when I am returning it. The insurance company has a contact department just for the purpose and keeping the local stores in the loop. I received a nissan versa and it was dirty. In the back seat, it look liked someone puked and let it dry. Then, they are supposed to delete stored phone information from renters when the car gets returned and that did not get done. No one there commicates or take notes, so I get calls from different people about the same thing and then they threaten to charge my credit card. I know that when they are short on cars, they call clients to see when the cars are being returned, but this is rediculous and out of hand. They need to stop agreeing to new rentals if they don't have cars on hand to rent.

Ronnie has the best customer service very professional very attentive…read more We really enjoyed the drive. We will be back. Thank you- Ronnie

when in today and talked to victor one of the best customer services I ever had at enterprise…read morebefore I'll be going back to this location he had us In-N-Out no problems 10/10 for Victor

I reserved a car on Thursday morning for a same day pickup. Used the budget app to schedule pickup…read more I used a promo code to save a few dollars. They had the best pricing. Also, thought I was gonna have to extend the rental. I could do that online, which is so convenient. I was a little late getting there but they called to check right as I was pulling up. Check in was easy, papers signed and my car was ready. I waited about 30 mins but they were working hard and it was another two sets of customers in the line. I rented a Toyota Camry and it was sufficient for getting around while my car was in the shop. They washed and cleaned the car while I waited and encouraged me to check it out to make sure no scratches. We returned the car after a week and this was a great experience.

AMAZING PLACE TO RENT!Brook and Mike were very helpful and had to car ready on time with no…read morecomplications

Save yourself money this location is a joke had an issue returning the car called said they notated…read moremy account so I wouldn't be charged. I was charged called and emailed got a response they would investigate and a month later still haven't heard anything. I have followed up with several emails and they still don't answer.

Don't know why they get such poor ratings because they were super cool when I did business with…read morethem. I got a way better car than I paid for! I paid for a small charro car and they gave me a Chrysler 360. I needed to keep it an extra day as well as drop it off at the airport and they gave me a really good price. They also gave me a bunch of referrals on where to eat in the city without feeling like I'm in a tourist trap. Overall, I'd do business with them again no problem!

It's a rental car place in an auto body repair shop. Nothing to fancy. The car was dirty with mud…read morewhen we got it so I had to listen to the mud coming off of it for about a mile. I will say they came and picked me up and drop me off really quick. The porter was extremely friendly with a great personality.

HORRIBLE experience! Jacob the manager is an incompetent. I was given this vehicle with expired…read moretags and damages! Now he is trying to make it seem I damaged the car but I took pictures when I got the vehicle which they inspected lightly and that is why I decided to take pictures on my own. Also, I added the vehicle to my Eztag account yet this idiots are trying to charge me but none of this is going to happen. AVOID THIS LOCATION OR ENTREPRISE ALTOGETHER. On top of everything I asked Jacob why he didn't reply to my text message when I said I had an expired tag! ( this was a text from enterprise asking how I was doing g with my rental) and thaT IDIOT said this is an AUTOMATED text message and when I asked what is the point then on getting these messages he simply looked away. Worse than trash service. Sending all this info to upper management.

Since they changed management their customer service and personnel have greatly Improved. I had to…read morerent from them over this past month while my personal vehicle was in the body shop being repaired. These girls went out of their way to provide me with a 2 week rental in a pick up truck for the same price I could have gotten a midsize vehicle. I am extremely grateful for the way they managed to taylor to the customers needs... Thank you for excellent customer service.

Customer service is clearly not a priority with this location. I had a car. Reserved almost 2 weeks…read morein advance. I get a text the day before telling me they did not have a car for me. Would call if something comes available. I replied asking could they transfer me to another location. Crickets. I called. Number doesn't work! This is just horrible customer service. Do better