We were in a bit of a pickle with last minute changes in Easter weekend travel. Our flight was massively delayed out of our original airport and we ended up booking an earlier flight out of a different airport. These nice gentlemen went above and beyond to make sure we could make the necessary drop off changes with little headache and get on our merry way! Could not have been nicer and more helpful. Highly recommend the great service at the Hummelstown location! Huzzah! I never normally get this type of customer service at any of the car rental companies I frequent and this Enterprise is definitely deserving of the highest praise. THANK YOU! read more

my car originally went in for repairs on 10/3/24. After booking 2 weeks in advance and confirming a day before drop off, Enterprise forgot to pick me up from the body shop which delayed my work day. The 2nd repair drop off went even worse. I tried to confirm multiple times with Enterprise but they never answer the phone and again didn't show. Once they came 1 hour later, Ben exp he's the manager and sorry for the same issue happening twice. He said don't worry about replacing the gas for my inconvenience. once I started driving I realized the gas was empty, car was dirty, and Ben never gave me the key fob. I drove to another Enterprise but they had no cars available. I waited for Ben. Before I could express my true frustrations, Ben starts yelling in the parking lot "okay, I F***ed up." Along with other unprofessional /unpleasant phrases. This ordeal lasted a total of 2 hours. Now I still have a dirty rental car and a disgust for Enterprise. So unprofessional on so many levels. I can't wait to call corporate. read more

I needed to rent a car in Hershey to get back home. The Hotel Hershey, which I was staying at recommended I use Enterprise. The concierge at the hotel informed me that Enterprise would drop off a car at the hotel. However, upon making a reservation with Enterprises' National Office in Texas they told me that they do not deliver cars. The national office also told me that I would be picked up by Enterprise to get my car. The next day, when I called up Enterprise to arrange my pickup, Hershey's Enterprise location told me that a car would be delivered. When the car was finally dropped off, it ended up being a mini-van not the Altima I was promised. Since there were only two people it did not make sense to have a mini-van. When I called up the Enterprise about why I was given a mini-van, they told me I could be given a pickup truck. That makes absolutely no sense since that is a bigger car. The car also came with barely any gas. The only positive to come from this experience was that Dave, who dropped off the car was nice. read more

Excellent customer service, I've been doing business with them for the last 10 years never had any unsatisfactory experience read more

They dont honor online reservations. Manager is rude and seems to be racist. Made a reservation online over the weekend for 8:00 Monday morning. Arrived at the location about 8:30 a.m. upon arrival there was a line outside as the "office" is only big enough to accommodate one customer at a time. In talking with the man in front of me while waiting I learned that he to had made his reservation online over the weekend. When it was my turn as soon as I walked in the agent said to me "We tried to call you we don't have any cars available for you. We tied to call and tell you we would call you when one was available." After the second time the agent said he tried to call me I checked my missed call log and voicemail and none of either. When i expressed this and that i couldn't wait for a phone call as i had to get on the road, and requested the agent call another location to see if they could accommodate me. He then told me I needed to speak to his manager. The manager came in and mimicked what the agent already said. I then expressed disdain for them lying to me as i had no miss calls, to which the manager replied that they tried to call but didn't have my number and so they had emailed me. I checked my email and had none. I then questioned how they picked who got cars and who didn't as the man in front of me in line received one and had made his reservation when i did. I was told they would call me if a car became available and asked to step out. I got more frustrated as how would they call without my phone number, and they had once again lied as i had no email from them. My son who was with me and frustrated also made a comment about how this all didn't make sense & mentioned the obvious that those who were given cars for their reservations were Caucasian and the only ones not able to get a car for their reservation were African American the manager started arguing with my son, threatened to call the police, refused to provide his name to me. read more

Start - We made an on-line rez about a week ago. We arrive. Out-of-State license and MasterCard debit. Agent politely informed us a major credit card was needed, as a debit is not sufficient. Ok fine. Didn't see that coming, maybe I missed their fine print on the confirmation of the Rez. My wife and I both exited the 3 ft by 3 ft welcome counter to determine Plan B. We left our major card at home, out of state. We had a family member take photos of both sides of our card with info ID etc. and send it to us. We squeezed back into the 3 ft by 3 ft welcome counter. We shared our dilemma with the Agent. Didn't even blink to examine the photos of the major card. To paraphrase his response, Beat it, we don't do that. My bank will allow me to cash a personal check online by photo from my phone? But Enterprise has no capability of manually entering the banking info? Finish; Maybe I just don't understand their rules and business model, but live and learn. The cold reception and lack of extra effort or empathy is worthy of one star. They're a two star operation so I figured 50% of 2 stars =1 Star Maybe my perception is whacky today. Bottom line; No car = Not this customer...ever. read more

Rented a minivan for one way to major airport. Said airport charges $120 drop fee. Cigarette smell was so bad, two kids were sick (3 hour drive). Once in the airport, all our luggage also had a cigarette smell. Van should have never been put into service. 10% discount for smoke was a joke. I had two kid throwing up for an international flight. read more

Was very disappointed with enterprise. I needed to have some body work done to my car. Enterprise was to drop the car off at the dealership, they were late, manager brings the car and says that it has a " funny smell" and asks me to open the door and " check it". I open the door and cigarette smoke hits me in the face! He clearly didn't want to tell me it smells like smoke. I tell him I'm not a smoker and need a different car, he says it's all they have for that day but to " spam call" their office the next morning until they give me a car. Needless to say I called them three different times and was told that I was first on the list for another car, had the rental a week and a half and never received a call or different car. I should also add the car was never even looked over as something was spilled all over the back seats and was sticky. I will NEVER use their services again due to poor customer service and lack of cleanliness. If I could have left 0 stars I would have nit it would let me post the review unless I left at least one star. read more

Very quick with good customer service. The attendant did tell me they were short on cars for reservations that day but thankfully I was there while the cars were still there. The staff was friendly. The car was clean and I had no issues with the check in or check out process. I'd return read more

Regional manager got involved and changed my feelings to positive. John F Laguna Niguel read more

First event- I booked a car for Monday AM on line. Could not cancel on line, and could not get through on phone. I received a call 3:00 PM, asking about the impossible to cancel reservation. Second event- I was stranded 50 miles from home. Called local Enterprise, and waited 2 hours to be picked up. The cost of my 50 mile ride was nearly $100, after a "one way" fee of $35. I was in a bad situation, and Enterprise took full advantage of me. read more

Worst customer service. Booked a premium SUV (one with three rows) days in advance so we could host out of town guests. When we went to pick up car they had nothing to give us and offered no alternatives. If you are renting from this enterprise location make sure you double confirm that they actually have the car. read more

Awful experience. We had one bad experience in the fall but thought we would try again. I had a car reserved on line for 4/14 at 9:00. At about 8:45 the manager called to see if I needed a ride. I said no we were just leaving to get the car. He called back 5 minutes latter to say he actually did not have any cars and would not until 11. He finally called back after lunch to say he had a jeep if I wanted it. Since I was taking a 750 mile trip I wanted an economy car. He said he would call when he got one. 24 hours from the time I planned to leave, I have still not been notified that they have the car I need. read more

the absolute WORST customer service I have ever experienced. If you can do yourself a favor and go elsewhere.

A very negative experience. I had a reservation for an economy car and they tried to offer me a pick-up truck or a Jeep that was being serviced. When I said that this was poor customer service, they said I was a bad customer. read more

I have rented a lot of cars in the past and I typically give positive reviews, but not on this one. Here are just a few items. 1) I received a rental with electronic stability control light already on. The manual states; "service as soon as possible." 2) The cruise control did NOT work and I drove over 300 highway miles. Not fun! 3) The washer fluid was completely empty. 4) The steering wheel was off center. 5) The rental smelled like smoke BAD! The person who assisted me offered LOTS of excuses why she rented me this vehicle. Oh yes, she did give me a discount but this was a rental for work. read more

reserved car online and went to pick it up but they had none available but they would have been able to drive me to pick up another vehicle. Opted to come back at 5pm when I really needed it and car was waiting. If I didn't like that vehicle they would have driven me to another location to pick up a different one. Realized later that they called my home phone, but I never heard it ring to tell me they were out of cars and they would drive me for one. Very courteous employees. Appreciated them reaching out earlier and offering to drive me to a different location. read more

I placed a reservation ahead of time for a premium car. As my husband and I were traveling some 1800 miles round trip with our 6 month old son, I knew we were going to need the trunk space to accommodate his pack-and-play, stroller, etc. When I picked up my car, I was given a full-size car instead with no change in price to account for the difference. Further, I had arranged to pick the car up at 8:00 am on a Monday morning. Not unexpectedly, I was not the only person and did not mind waiting for someone to become available to help me. However, when I returned the car (again, on a Monday morning as it was a week-long rental), there were already several customers ahead of me, including one with a claim. In addition, I had to remove the base of my child's latched car seat which took a few minutes as I dropped him at daycare immediately before returning the car and needed to transfer the base to my car which was pre-parked at work. All together, this resulted in about a 25 minute delay before I could "officially" be checked back in, and you got it, they charged me for another full days rental. Worse, this enterprise has always previously offered me a ride following the return of my car. The one time I was counting on it, they failed to do so and I ended up walking to work (at least the full rain held off and it was only light sprinkling). Fortunately, I only had about a mile or so to walk, but it was still a huge inconvenience as I had my son's car seat base and work bags to carry with me. The Good: despite having to forgo the stroller (there simply was not enough room in the trunk) there was decent room inside the car, the car drove smoothly, and got great gas mileage. I was disappointed though because I used this enterprise a lot prior to 2015 and had previously had nothing but exceptional service from this location. I think from now on we will just use our own cars on the longer road trips. read more