For my most recent trip through CRW Airport, I rented a car with Budget. It would seem that their…read moreinventory was low as they were out of economy class vehicles. However the guy helping me out was able to check with recent returns and get me into a Hyundai Sonata. Driving off and returning the rental car was an incredibly easy process as it was a really small airport. The car was pretty new so it ran perfectly fine for the during of my trip.

Explain to me how your location is in a state where you have toll roads and yet you do not offer…read moretoll pay in advance. I am being told that I can drive through and budget will be charged...then they will charge the card on file and there will be an extra charge. All you are doing is trying to get more money out of your customers...pathetic

Impossible to reach anybody at this location by phone. Agent at the main number at National Car…read moreRental says to dial "*" to get through to somebody. (The option for this prompt is NOT given in the greeting). Every single time, the phone rings, recording says "all agents are busy, please hold" then it plays music a while, then it says "leave a recording" and then automatically hangs up. My real issue is National filed a damage claim on the car. I had pointed out the damage before accepting the car (walked all the way back to the counter and showed a picture). The agent said it, "Oh, we'd forgotten about that" and it would be noted. The car was still totally driveable, so I didn't care. When returning the car, I pointed out the issue again so they'd know it was not my fault, and that agent also said "don't worry." THEN, a week later, I get a nasty e-mail from the Damage Recovery Unit at National. Thank goodness I have a picture of the damage from the day & time I picked up the car, otherwise they'd pin it on me. Now I just have a bureaucratic mess to sort out. I don't know if this issue is rooted in laziness, incompetence, or dishonesty on National's part, but YOU ARE BETTER OFF RENTING ELSEWHERE!

This National outpost is a smaller one without an Emerald Aisle. Therefore, you must stop at the…read morecounter to get the contract and your car keys. I strongly suggest that you do not dilly-dally when you get off the plane. Go directly to the counter, which is near the luggage carousel. Do not let someone else walk ahead of you. At 10:00 at night, I was the second person off my plane to get to the counter and it took about 5 minutes for that guy to get served. By the time I was served, there were five people waiting behind me and I'll bet they would not be giving this place five stars. The kid was polite and efficient, but one at a time is slow. Car choices were limited. I didn't really care, so I took whatever he offered me. Which turned out to be a Jetta wagon one week and a severely underpowered Dodge Avenger the next week. Returning is easy. Note your mileage and gas tank status when you park the car in the garage and then bring the keys to the counter to get checked in. They did a good job and it was very efficient. Tip: Take several pictures of your rental car when you return it. I've never had a problem with National, but with the pictures I am covered in case some random damage appears later.

Worst Hertz location. I had booked a car here weeks in advance and when I got there they did not…read morehave a car to rent out and their systems were down. Their customer service was poor and I was left to go to a competitor. Will never waste my time or money with this location again.

Thank you for being so kind and helpful! We needed a car and had placed a rental with enterprise…read morebut when we went to pick it up they didn't hold our reservation. Thanks to Hertz we were able to get a car and quick. They were polite and wonderful to work with. I will use them every time I need a rental. The car was clean and comfortable Wanted to make a new review for my most recent trip but could only update my review, so here it is. Once again super helpful and the vehicle was clean and met all my needs. This will continue to be my first choice to rent my vehicles from. Friendly staff and so willing to help out!!! Both times I've used them they have come through for me. Prices are good and they keep their word. They make renting a car quick and painless. Thank you Hertz!!!! You guys are awesome!!!!

Terrible customer service. Rude and obnoxious from the District Manager supposedly. Will NOT be…read moreback

Worst experience with a car rental service. Horrible…read morecustomer service. Proceeded to charge our account multiple times after everything had already been paid for. Never going back.

We had an excellent experience with Dollar at the airport location. Faith was extremely helpful in…read morehelping us choose the best car for our trip. She was very helpful guiding us super out of town visitors with guidance as far as sights to see and the bestcar to drive for our tri- state adventure. The desk is super easy to reach within the airport and you can choose the car you'd like in a covered lot. This is convenient during inclement weather. All in all we were very satisfied with our trip!