WOW!! Customer service at its finest was just Delivered to…read moreme by a very capable and knowledgeable young lady by the name of Arianna at this location.... now SHE is a company asset.

Awful service - I waited in line for an hour and there was only one person in front of me and over…read more10 behind me. I don't think they had enough cars. I have used Enterprise for years but will use another service in the future.

For my most recent trip through CRW Airport, I rented a car with Budget. It would seem that their…read moreinventory was low as they were out of economy class vehicles. However the guy helping me out was able to check with recent returns and get me into a Hyundai Sonata. Driving off and returning the rental car was an incredibly easy process as it was a really small airport. The car was pretty new so it ran perfectly fine for the during of my trip.

Explain to me how your location is in a state where you have toll roads and yet you do not offer…read moretoll pay in advance. I am being told that I can drive through and budget will be charged...then they will charge the card on file and there will be an extra charge. All you are doing is trying to get more money out of your customers...pathetic

Terrible! We reserved a vehicle several months in advance online and the day before we were to…read morepick up they sent a cancellation. They undoubtedly gave our car to someone who just walked up to counter. Totally unprofessional and wrong. I would recommend new employees and manager at the Charleston WV - Yeager Airport location. There is no excuse for this. Avoid!

Avoid at all costs. Prepaid for a reservation specifically to get a certain class of car. They did…read morenot have the car, despite giving out the same type to a person in front of us with no reservation, and we spent a week attempting to escalate to the manager, Jodie, and the regional manager, Chad, both of whom refused to help. So we ended up being stuck with the other car for the entire length of the rental. We have escalated to the BBB, but at this point this specific location and their management has refused to help to the point we needed to escalate the issue, so a 1-star it is.

Terrible! Will never use this company. Did not uphold contract as far as a deposit return. Better…read moreoff renting somewhere else.

Horrible.... Have tried multiple times to rent a car and can never get ahold of anyone, one time we…read morerented a car and had to get a refund after finally getting ahold of someone because we kept getting the run around to actually pick the car up, it was in my husbands name by the way, has anyone actually been successful renting from them?

The worst! I just tried to return my rental because it smells like bong water was spilled in it. I…read moredecided that if I have to drive a rental for another 2 weeks, I'll trade it. First, they told me there were no cars, I asked if they could bring one from another location andI got the feeling that was too inconvenient. That's when they said that they did have one but the bumper had damage. I said that was fine. They inspected the car I had been driving and declared that it was going to cost me $150 to have it detailed due to my dog's hair in the back seat. I wonder if they charged that for cleaning out bong water?

Very poor customer service. I ordered a pick up where they were 30 minutes late, and then I spent…read moreanother 15 minutes waiting for them to clean the car. After I called earlier to confirm pickup times. Made me late for my meeting. Car was in good shape, but they need to change their slogan to " Enterprise, we'll pick you up. Eventually."

Back story, I had to drop my rental off here unexpectedly due to having to stay in town an unknown…read morenumber of days or weeks... I took it to them expecting to have to pay the one way fee and spoke with Kipp there about my situation. He simply said, "Sir, let me go get you a receipt." Everyone was doing awesome social distancing and wearing masks appropriately. Also looked very well dressed and professional. He made sure to wish me well and that he hoped my situation improved. Can't say enough nice things about this level of care.

I have used them several times and they provide excellent customer service. I will rent from…read moreEnterprise exclusively from now on. The Charleston branch made me a life long customer!

Quick drop off here. Very easy. Just remember to write down your mileage, gas and parking space…read more We rented car from Louisville and there we had issues and no one there to help, really had to search for someone when car given was not properly working.

Don't waste your time and money. No communication available, had no answers to questions,…read more advertised discounts not taken off per receipt, miles not applied to United account as advertised. Stay away.