For my most recent trip through CRW Airport, I rented a car with Budget. It would seem that their inventory was low as they were out of economy class vehicles. However the guy helping me out was able to check with recent returns and get me into a Hyundai Sonata. Driving off and returning the rental car was an incredibly easy process as it was a really small airport. The car was pretty new so it ran perfectly fine for the during of my trip. read more

Budget Rent A Car - Car Rental Near Me - Charleston, West Virginia

See all

Explain to me how your location is in a state where you have toll roads and yet you do not offer toll pay in advance. I am being told that I can drive through and budget will be charged...then they will charge the card on file and there will be an extra charge. All you are doing is trying to get more money out of your customers...pathetic read more

We were picking up our car that we reserved in FEBRUARY. IT IS JUNE.When we got there we told we couldn't pick up our car because they don't allow debit. We payed $500 dollars online in debit and it went through. The trainee was hateful and rude about the situation. He told us that maybe we should have read through all the terms and conditions. Not any sympathy was given, just hate. read more

Very poor customer service. Our company tried to give them our business but the client-facing people rude and unnecesarily aggresive, unhelpful. Never again! We went down the line of care rentals and Enterprise was the exact opposite, pleasant employees who went out of their way to help us. read more

our rental car kept breaking down and when we called budget, they told us to take an Uber all the way to Baltimore from Sutton, West Virginia where we broke down. We checked the oil and there was no oil at all. We had to put several quarts of oil in the car. The engine lights kept flashing even after we put oil in it plus the car kept overheating and losing power down to 45 mph on the interstate. We had booked a $4000 cruise and almost did not make it because of this crazy mess. Very scary experience. It took us 12 hours to get to Baltimore because we had to pull over every 30 miles and let the engine cool down ...nobody would come and get us from budget and there were no available rentals from budget enterprise or any other company. We looked up the vehicle on the Internet and found out that it has a history of transmission issues.....never again!!!!! read more

My experience with this company has been a complete nightmare!I extended my agreement three times and gave them my credit card and paid for the car over $1000. I paid up until January 5 for my last updated extension. Stacy who says she was the manager-told me my car was due back December 28 and they could not find my extensions. Now tell me how that's possible when we have computers? And how is that my fault? My mother was sick with a heart attack and they kept harassing me as if I know what they are supposed to do for their job! I did my job. I called and paid in full for all three extensions! Then they sent me to lost preventions dept and I also had suspicious activity on my credit card from their company. I would advise you not to ever go to this company. How can you lose my extensions when they are on a computer? They accused me of theft! This is scary to give your credit card to a company like this, and then they prosecute you to top it off as if you did something wrong. They will destroy your vacation and you may find that they have depleted your bank! Scary! then I called loss prevention and they never even picked up the phone although I tried to call them 10 times! The woman on the other end was less than helpful and actually just hung up on me. I tried to call her back and she never picked up again. I have no idea what to expect. It's not even my job. I did my duty. I paid for this car. This is the most disturbing company that I've ever dealt with, and I had to shut my credit card off. Now I'm stuck in a storm. My plane was canceled and believe me these people do not give a shit. The worst customer service that I could ever imagine in my life I experienced at this place. Do not give them yourCredit Card! I have heard that people have actually been arrested for stealing the rental car when they paid for it! Customerservice is dead and I hope this company burns. If I could give them a negative score I would one star is too good for this place. Now I'm in a snowstorm unable to go anywhere now. It will be late. This has been such a horrific experience with these people that I refuse to call them again. They ruined my time with my sick mother completely harassing me making me feel like I've stolen something. Now I'm just doing all of my negative reviews because people need to stay away from this company. this company should be shut down. there is no excuse that you could give in 2025 that your computer cannot match up extensions or payments made by customers. This was such a bad experience that I will find every review site and mention this so I can save people from this disaster. This kind of shit is unacceptable on every level. read more

Picked up a Mazda crossover SUV and the interior of the vehicle was disgusting see pictures. I had the vehicle for roughly six days and in the middle of my trip the oil change due alert signal appeared. Seems like these things should be taken care of when a rental is returned. This type of thing isn't unusual for Budget. I've had rentals before with dead tags. The only decent thing about this location is the appreciated absence of long waits at the pick up counter and a fairly nice customer service rep the day I picked the vehicle up. read more

See all

This was nothing but gracious! I hope we have Budget Rent A Car location in morgantown.