Quick drop off here. Very easy. Just remember to write down your mileage, gas and parking space…read more We rented car from Louisville and there we had issues and no one there to help, really had to search for someone when car given was not properly working.

Don't waste your time and money. No communication available, had no answers to questions,…read more advertised discounts not taken off per receipt, miles not applied to United account as advertised. Stay away.

Impossible to reach anybody at this location by phone. Agent at the main number at National Car…read moreRental says to dial "*" to get through to somebody. (The option for this prompt is NOT given in the greeting). Every single time, the phone rings, recording says "all agents are busy, please hold" then it plays music a while, then it says "leave a recording" and then automatically hangs up. My real issue is National filed a damage claim on the car. I had pointed out the damage before accepting the car (walked all the way back to the counter and showed a picture). The agent said it, "Oh, we'd forgotten about that" and it would be noted. The car was still totally driveable, so I didn't care. When returning the car, I pointed out the issue again so they'd know it was not my fault, and that agent also said "don't worry." THEN, a week later, I get a nasty e-mail from the Damage Recovery Unit at National. Thank goodness I have a picture of the damage from the day & time I picked up the car, otherwise they'd pin it on me. Now I just have a bureaucratic mess to sort out. I don't know if this issue is rooted in laziness, incompetence, or dishonesty on National's part, but YOU ARE BETTER OFF RENTING ELSEWHERE!

This National outpost is a smaller one without an Emerald Aisle. Therefore, you must stop at the…read morecounter to get the contract and your car keys. I strongly suggest that you do not dilly-dally when you get off the plane. Go directly to the counter, which is near the luggage carousel. Do not let someone else walk ahead of you. At 10:00 at night, I was the second person off my plane to get to the counter and it took about 5 minutes for that guy to get served. By the time I was served, there were five people waiting behind me and I'll bet they would not be giving this place five stars. The kid was polite and efficient, but one at a time is slow. Car choices were limited. I didn't really care, so I took whatever he offered me. Which turned out to be a Jetta wagon one week and a severely underpowered Dodge Avenger the next week. Returning is easy. Note your mileage and gas tank status when you park the car in the garage and then bring the keys to the counter to get checked in. They did a good job and it was very efficient. Tip: Take several pictures of your rental car when you return it. I've never had a problem with National, but with the pictures I am covered in case some random damage appears later.

We had an excellent experience with Dollar at the airport location. Faith was extremely helpful in…read morehelping us choose the best car for our trip. She was very helpful guiding us super out of town visitors with guidance as far as sights to see and the bestcar to drive for our tri- state adventure. The desk is super easy to reach within the airport and you can choose the car you'd like in a covered lot. This is convenient during inclement weather. All in all we were very satisfied with our trip!

This is my second time I stayed here for a week to visit family. It's peaceful and clean,…read moreand people that work here are friendly. I will come here every time I come to West Virginia.

As budget-conscious normal folk we, I imagine like many others, scour the web for hours for the…read morevery best value short accommodation whenever we are away. Then even as we finally pick one and pay, there's usually that lurking dread that somehow something would go wrong, like saggy mattress, dirty linen, etc. This place delivered on most everything we needed, so I'm giving it five stars despite its shortcomings. Check-in was easy enough, and was a matter of filling out and signing a form, making a payment, and getting a key (an actual metal key!). I'd read that they have a river view on the backside and it's also quieter than the rooms in the front which faces an expressway, and we were stoked to get a room at the back with unobstructed view of the river (once we were out). ++ Clean room, bathroom, and furniture. No problem with hot water. Clean-looking carpeted floor (sticky laminate floor is about the worst!). Parking spaces right outside the room, although our spot was coned off during our visit. -- Extra noisy AC - it was hard to fall back asleep after I came back from a toilet break early in the morning. The location is both a + and a -, because yes, it's literally right next to the expressway, it can be quite tricky to find the right exit even with GPS. We got lost after dinner, and were forced to drive 5-6 miles the in the opposite direction before we were able to take the first exit to turn around. Overall a great stay. Please keep up the good work!