Worked with RJ twice in getting a car rental as my vehicle was in the repair shop. He was super courteous, knowledgeable, very friendly, and professional. The best are the VERY competive, REAL affodable rates. Everyone in Hawaii knows "affordable" isn't always that. read more

I scheduled a car rental with pick up for 11:00am. I spoke with a representative to confirm 4 hrs before pick up time. At 11:05 I called and they said "oh I'm sorry I'll send someone right now" . At 11:30 I called again still waiting and they said " Oh I'm so sorry abt that. Ill check and make sure they are in the way" it's now 11:40 and starting to RAIN!!! IM STILL WAITING!!!!! read more

Thank you Joy!! Had a great, easy experience here with the Corolla & was able to receive rides to and from, different days.

5 stars for a easy rental. We needed a car while my car was in the body shop. Not only did I get a discounted rate because I am a Geico member but they brought the car and picked it up from the body shop in Kaneohe. Great service and kept in touch with me even asking how our rental car was, a RAV 4 which was a great car. Thank you and I will definitely only rent with Enterprise! read more

Enterprise Rent-A-Car - My rental - Car Rental Near Me - Kailua, Hawaii

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I wrote a review an strange it cant be found I rented a car in the beginning of march for only a day forgot my yeti flask in car did car rental contact me to let me know ?No it was a Thursday i reached out to them the following Monday said no one turned it in funny they gotta clean the car an so forth the only ones that would have it is the enterprise sad they can't afford to buy there own flask an this is how you treat your customers ? O well ain't ever gonna get a car from this place enjoy the flask read more

Thank you enterprise rental car for my loaner while my car was in the shop being fixed. Picked it up on Monday Jan 3 and returned it Friday Jan 6. We had a toyota Rav 4. Got to get adjusted to the car like the seats and side mirrors. It was manual so had to pull on the blk bar under the front seat to go forward and backwards. Had to pump up the handle, to raise the seat up and down. Other than that the Rav 4 drove nicely lots of power. Thank you enterprise for the rental read more

The Staff was knowledgeable and professional and assisted me in a timely manner. They also provided a "shuttle" to and from the auto body shop I dropped off my car at. It helped a whole lot because it eliminated having to find transportation to get from point A to point B. read more

One of the best rentals. I love the service they give. I had to get my car fixed twice, my insurance has Enterprise as the company we rent from when our car gets fixed. To my surprise they met me at the garage where my car was being fixed...even when returning the vehicle, its so simple. We jus left the keys at the front desk and done! So convenient! read more

Enterprise is my go to car rental company! They pick me up and drop me off it's just so convenient when I am having car troubles! Thank you Kailua Enterprise. During this Covid virus thing they brought me the car right to my house and we checked the car and I paid for it right out in my driveway! Very convenient!! Thank you! read more

CONVENIENT. COURTEOUS. CLEAN. Needed a rental while my van was getting fixed & Leiandra helped me check the car back in & Chad initially walked me through the rental process. Thrilled to get a clean new Toyota Sienna @ a very good price. Nice not having to go to the airport to rent. Process was maybe tops 10 minutes on either side in/out. Nice. read more

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I rented from Enterprise in Kailua extensively every few weeks for about a year. The staff was top notch. Really friendly and timely service. Highly recommend! read more

I like having a neighborhood car rental shop in Kailua, especially one that offers complimentary shuttle service to and from my home. I first became acquainted with my local Enterprise when I had to fix my car after an accident. I was back to rent from them again when my car was having mechanical problems. Each time I've rented from them, they've been friendly, courteous, and professional. Although I am hardly a "regular" customer, they have recognized me when I've been back, which is nice. Their prices aren't the cheapest, particularly if you're renting in the middle of the week. I have found it helpful to reserve or at least review the prices online before calling them, too. But for friendly, convenient service, they are definitely winners! The Kailua Enterprise is open 8:00-6:00 Monday through Friday, 8:00-noon Saturday, closed Sunday. They recently moved from their location next to the old Don Quijote store around the corner to Hamakua Street between Hahani and Hekili Streets, where Pit Stop used to be (facing Hamakua Marsh). Yelp Challenge #123/365 read more

Enterprise Rent-A-Car - Car Rental Near Me - Kailua, Hawaii

I rarely write reviews for businesses unless they offer something extremely unique or unexpected. In the case of this Enterprise branch, it had all of the ingredients to be mediocre while keeping a healthy business (only car rental service in town, big name chain, etc.) but instead ended up being one of the best rental car experiences I've had. Though the staff is small, they always found time to make sure our experience was as quick and seamless as possible. Cole in particular helped us to quickly check out a mid-size car on a Friday afternoon, and even called ahead of time to confirm what time and car size we'd be picking up. The staff is also helpful for abnormal situations. Halfway through our rental, we encountered a small leak in our tire due to a nail puncture. After bringing it back to this Enterprise branch, Cole was able to send us on our way in a new (and higher tier) car with no questions asked. We were in and out in less than 15 minutes. To summarize the above: car rental experiences often do not offer speed or good customer service. Due to the strength of its staff, this branch offers both. read more

While getting our car repaired at the body shop recently, our insurance company rented a car from enterprise for us and arranged everything. The Enterprise staff made it very easy for us in the entire process on the day we picked it up and later when we returned. They provided a very clean car and thoughtfully ran through the features and thoughtfully commented that they chose one of equal size as ours so that it was comfortable for my girlfriend to drive and to already be used to. read more

This Kailua crew is seriously The Best. Prompt, efficient, super friendly. Cars are nicely cleaned. Having this location nearby is one of the best things about living in Kailua... so quick, easy, and usually quite affordable to grab a car for Costco runs or a trip to the North Shore. read more

First off, ive rented from enterprise multiple times now. They have always taken good care of me and my husband when we are in need of a car. Meaning - a good deal, free upgrade, not to mention normally awesome customer service. We've always been well taken are of by them. This location though, either had an issue with me, or an issue with their day. The lady who ran my ticket seemed okay, a little different but nice. However the lady sitting in the back of the office seemed to make a sny little comment at me any time I would say something. Not to mention they both were dressed very unprofessionally and seemed "grungy" looking. Needless to say, I expect more enterprise. I will not be renting from this location again, and corporate has already been notified. read more

This is the first and only time I've ever given a one-star review in over a year and a half of being on Yelp. This location is the worst rental place I've ever experienced. I talked to three different people and they gave me a reservation and told me they would pick me up. I waited outside...nothing. I called and this guy tells me there are NO CARS AVAILABLE! What? They give me a reservation, said they would be at my house to get me, then don't call, don't show up, and then tell me there's no cars. You would think they would have told me that hours ago when I called. Or, at least told me before giving me a reservation. I needed a rental to get to work because I had to have my car towed to the shop this morning. Now I'm going to miss work and likely be reprimanded all because these people don't have their stuff together. This Enterprise location is the epitome of unprofessionalism. Livid. read more

I called enterprise to rent a car and they are suppose to be willing to pick me up. They told me if I made it in time I could rent a car. Duh! When I got there they ask me if I was visiting or living in Hawaii. I told them both. I told them that I didn't have a return ticket yet . They said they needed my lease agreement and a utility bill. I moved her 3 days ago. I don't know who walks around with bills or lease agreements on them. I was unable to rent a car because I don't have car insurance. I just sold my car on the mainland. They were idiots! Don't waste your time. They need to use their mind like I use my feet. read more

Clean, fast, and fair prices that are cheaper than the airport. Extremely friendly staff that called and checked a day after I got the rental to see if everything was going well. Car was clean and joy to drive. Keep up the good work! read more

As a former Manager of Enterprise Rent A Car in California, I know what is expected of each employee so I was very critical in how the transaction was done. Overall the experience was good, my car was ready and there were no issues during the transaction. Let it be known that they will need your drivers license and credit card to put on file ($300 deposit). It's a small thing that some people make a big deal about but as long as the customer is informed of it before the intial transaction I don't think there should be any issues. They do pick-ups but I elected to walk over since the body shop where my car was at was literally across the street. I reserved an economy car and got a Toyota Corolla (Free Upgrade) but it was probably due to the fact there were no economy cars around. Car was a little dinged up but that should be expected of rental cars. The only thing I thought could have gone better was the employees explanation of the contract. I knew what everything said but to to untrained eye it could've been very confusing. Other than that my experience with them went great and I would use again. read more

I wonder if we were scammed. Busy day when we arrived at Enterprise and the initial rental agent says he noted electronically all the marks on the car (upgrade to SUV) and we don't have to do the form ourselves to review the condition of the vehicle...but he does not give us a receipt. When we return the car, the next agent claims we dented the roof and have to pay damages. We did not dent the roof, or even notice the SUV roof at any point until return of the vehicle. We are not tall enough to see the top of the roof without making a special effort. Moral of the story. 1) get the receipt that indicates any existing damage. 2) video the entire vehicle for proof that you did not cause damage. We will never use Enterprise again. read more

Great experience. Very friendly and professional. Loved working with them - they made the process so simple. read more

I have always had wonderful service from Enterprise. My car broke down and I called Kaneohe. They went out of there way to come and get me and stay after hours to take care of me. I was really in a bind. I needed a car and AAA was towing my car to Honolulu and I had to follow them there anyway the AAA guy waited for me to get back. wow what a nightmare. But the girls at Kaneohe were the best. Thank you so much. This probably happened about 6 months or more. Thanks again Kaneohe. Lois KIRCHER read more

This place is like Kailua's little secret. Cheaper rates than the airport, and amazingly friendly and highly competent staff. Renting my vehicle, I was in and out in less than 5 minutes. The car was spotless and almost brand new. We had to rent a car because we are moving, which is so stressful, but these guys made the process that much easier. read more

Took over an hour just to rent a car, the lady was nice. But only had one person renting cars and one person cleaning them

So, I called and got Nick on the phone, who I'm guessing is from a call center. I wanted to rent a car for a day and wanted to see what the rates were. Well, I only have a debit card. And, I live on the island. Nick proceeds to tell me that for a debit card, they put a $300 hold on your debit card until you return the car AND I will need to have a utility bill or pay stub or bank statement with all matching addresses to my driver's license. Okay, so I tell him I rent, I don't pay utilities, my pay stub and bank statements are all electronically. So, he tells me to print them. I don't have access to a printer. And, my ID was from 5 years ago, which I no longer live at that place...so...? I said thank you to Nick and nevermind. Then, I called and actually spoke to someone at their Kailua location just to verify. Don't remember who I spoke, but I asked him and he said everything that Nick said AND added that I needed 3 references! What? Here's my thing, not everyone has a credit card or want a credit card. So, if you are already holding $300 on my debit card, which you already have my card information, why would I need all of those things? You would have already gotten money anyway AND debit card information, which will have the money in it??? I've rented from a lot of different places, especially in the mainland. I've never been asked for all of those things. read more

Absolutely the worst experience from this location today. Previously, they had issues in processing a rental in a timely manner. Today was very poor customer service. I made an appointment three days ago to be picked up at a certain time at a certain auto body shop - giving myself ample time for a business meeting in town afterwards. Ten minutes after the appointed time, I thought I better call. I was assured someone would be there momentarily. Twenty minutes after the appointed time, I call again and was told they had been busy (i.e., YOU'RE NOT IMPORTANT ENOUGH TO WARRANT OUR ATTENTION AND FOR US TO DELIVER THE SERVICE YOU EXPECTED). Forty minutes after the appointed time, the driver shows up (clueless that he is late). Neither he nor Sam at the kiosk apologized for their lousy service. I never made it to the event I signed up for (a one time opportunity). Do I fault these individuals. No. I fault the company for not training their staff in excellent customer service. Their customer service bar is set very low. read more

I had excellent service from Lei, both when I picked up my rental and when I dropped it off. She greeted me with a huge smile both times and was very efficient at processing both the pickup and the drop off. Kevin was also very friendly. I have rented cars there in the past and have always received excellent customer service. I highly recommend the Kailua location for Enterprise. read more

The customer service at this Enterprise Office was spectacular! I absolutely love the fact that they will pick you up and take you to their store. Such a fantastic service! We rented from Enterprise in St. Paul, MN. We rode the train from Portland, OR and got off in St. Paul. We called Enterprise and they came right over and picked us up. Loved it. We were on our way in less than 15 minutes. My experience with this Kaneohe shop was the same: courteous, efficient, accommodating, and on time. Fabulous. read more

This is my third time renting from Enterprise in Kailua. Custer service is outstanding. Very fast and no waiting around. When I returned car , Kenton gave me a ride home. So very appreciated! read more

Terrible Terrible Terrible. I commented that the car had not been washed and the enterprise lady goes who do you rent from? I said Alamo usually and she goes they have a car wash we have a bucket. When I asked her for another car she told me she would charge me 70 extra dollars. What? Seriously should I take your bucket and hose and wash it myself. To make matters worse I got in the car it smelled of cigarettes and puke also had trash inside. Obviously this car had not been washed when I called them out on it they refused to fix it and the lady was a bitch to me. I instead drove it to the airport location and had it fixed. Terrible customer service here. Worse than terrible. They did nothing to remediate the situation. I am reporting them to corporate. read more

My wife reserved a car while ours was in the body shop. Enterprise was supposed to meet her there in 10-15 minutes. No one came. Then when she called from the site, they had no record that they were supposed to pick her up. She had to wait 40 minutes read more

I've rented cars from this location several times. This was several years ago but I'm sure nothing has changed. Super friendly, helpful and the cars you need are available. Book reservations online for the best deal. Sometimes if nicer cars are available, they'll offer you free upgrade which is nice depending on what you need it for. read more

The car was dirty when I picked it up but that didn't matter too much considering they actually had cars to rent. They wouldn't pick me up because I was staying too far away. At least they didn't give me any grief about my free upgrade, not that they would have been able to. Renting from here is cheaper than the airport. I'll probably use them again. Just wash and vacuum the cars please. read more

Got a car with a Air Freshner hanging from the review mirror. Car was vacuumed but car interior was sticky & dirty. Don't understand why they can't wipe down the inside of the car. Outside of car was dirty. Car made a funny noise. Their staff changes so often, we were dealing with a new person again. Manager Never Seems helpful. If you get a White Nissan Altima from them, you will be just as upset! read more

Amazing customer service! Eric was extremely helpful. My wife's SUV was rear ended and the other person's insurance would only cover rental costs for a compact car. This was not going to work as we have car seats, booster seats, and 4 kids. Eric generously offered to upgrade our rental to an SUV but still charge for the compact car if he could not get the insurance company to approve the upgrade. Great location, great employee! read more

Staff members at Enterprise are quite good, polite and enthusiastic. My complaint is that the $300 deposit Enterprise requires shows up on my credit card twice for a total of $600 at each rental. While this is undoubtedly a software issue, it is disconcerting and should not happen. I also rent from Hertz and they do not even require a deposit; why does Enterprise? read more

Weekend Special $9.99 came in handy and at a great value. Staff there were super friendly and efficient.

My car is in the shop, and I made arrangements 1/2 hour prior to my rental. They picked me up at my house and the rental so easy to do.My Fiat was great easy to drive, and clean. Mahalo Enterprise will be back this weekend! read more

The guys here were great, very helpful and accommodating. It was simple and easy to rent and return the car, overall a great experience. I would definitely do it again. read more