Terrible place! First off no one answers the phone. Then they called me and said they were…read moreoverbooked and I was in a queue for a rental car. Didn't hear anything for hours and needed my car or to cancel, but if you cancel they said they would charge me. So we drove to the pickup location which is inside the JW Marriott. Get inside and no one is at their desk. And no one at the hotel could help either. Ridiculous company and service! Will never rent from hertz again!

This Hertz Rent a Car is located in the Marriott Orlando Airport, literally just off the airport…read moreproperty off 436 / Semoran. I don't hate rental car companies, but I can say that it's rarely a "enjoyable" experience. Typically long waits, huge upsell attempts and a ton of paperwork. Well, that's not the experience I had at this Hertz! For this particular situation, I had to get a State Farm Insurance approved rental after totaling my SUV. After I called SFI and they set up the rental I received an email saying call Hertz, you'll all set. Doing just as they requested, I called Hertz and the manager actually went over my options to maximize the amount of time I could get my rental for (basically try to use the most reasonable size car you can when you have no idea if / when you'll know about your own car). Paul was really cool and very speedy. Once I arrived Paul had literally pulled my car up to the front of the hotel and had all the paperwork ready to go. He submitted the claim to State Farm and took my credit card for deposit, walked out side to show the car / existing condition and he handed me the keys to say...Have nice day. I was dreading the process before I got there and was I ever pleasantly surprised to go through a relatively painless process. Note, since I picked up the rental and write this review I had to change to a larger vehicle for 2 days. It was NO PROBLEM and they even went so far as to transfer a car for me the same day to another location closer to me and staying open longer so I could get it. This was a legit effort and one that was not unrecognized. Bravo Hertz Marriott Airport Hotel!

Had to rent a truck for a few days and this location came in with the best price. Went to pick up…read moremy standard size truck and they upgraded it to a F250 Super Duty. This came in handy so it all worked out best for me. Truck only had 7500 miles on it and was clean as can be. This is a satellite location with very limited hours. I was able to drop the truck off after hours and the Hotel staff directed me to where to go and drop keys. Received an email the next morning with my receipt.

This place is absolute garbage. Do not rent from this place. I went online to find a car. They…read moreadvertised 106 for a week, and that was supposed to include all the fees and taxes. I take an Uber all the way there. They send me somewhere else. When I get there the price is somehow over 200 dollars. Companies like this are absolute scum of the earth. They advertise low prices knowing people will travel all the way there. Once they get there the price is different and the people have no choice but to take the car or pay for another Uber. There's a special place in hell for people like this. Florida drivers aren't even allowed to use debit cards. F### these people and their mothers and their whole family.

We had to wait so long!!! Not enough people to staff the place even though the one person working…read morewas nice. Poor thing was handling everything on her own

They are great ,they have great service and are highly recommend prices are low/midrange…read moreaffordable. They are also very helpful at the last minute which is why i had to use them because of another car company failure

My ignorance and poor planning left me without a car in Orlando on a day that my family was…read moresupposed to go to the beach. I was scrambling to find a car - but none of the Disney area locations had cars available. Who knew they could run out of cars? Even the airport, with a 30,000 inventory, had no cars available. The staff at the I-Drive location came through and were very accommodating. The misleading thing is that the website will let you make a reservation even if a car is not available. So I reserved an economy car at Disney Springs location. As I mentioned - they had no cars. I-Drive had full size cars and SUVs available and the manager gave me the economy price because they didn't have what I ordered available. This was exceptional customer service because I hadn't even reserved a car at his location. The whole process was very smooth. They let me drop it off at MCO because I was leaving the next morning. This saved me money on Lyft to the airport. I was very impressed with the ease and customer service at this location.

Super unhelpful and slow. We tried a walk up reservation and they declined it, which is fine…read morehowever when booked a reservation through the website that was also rejected for our slotted pick up time despite cars being available.

Excellent service on a troubling trip... after being screwed by Routes Car Rental, my wife and I…read moremade a last minute rental from this Enterprise location. Marcus was helpful, kind and sensitive to our problems and the entire staff went out of our way to get us a suitable car! Highly recommended!

From start to finish Jacob assisted me with checking in and then checking out Monday morning…read more Seamless! Great people at this location even received a ride back to my hotel the Marriott 2.2 miles away without even a blink of the eye.

Check in was a little slow, there was a long line. But getting my car was easy. They honored my car…read moreinsurance (State Farm) to cover their car. I purchased the toll package and they didn't try to upsell me anything. They didn't try to throw in the "bring it back empty; we will fill it for you at 3 times the cost!" crap I have seen from other places. Car was nice and clean. No dents or anything. Had a new car with only 3K miles.

First off they discriminated against myself and others by not providing accommodations for disabled…read morepeople in there shuttles. I reached out to them and said they do not provide any accommodation. I emailed them about the Avis car company was sued by United States in 1996 and they had to accommodate disabled people and they agreed that they would fix or buy new vehicles to accommodate disabled people. I don't like to be discriminated against by anyone and as Veteran I think its very sad that companies do this. if there are any lawyers out there that want to sue them I would appreciate you contacting me asap. I have the evidence and I be this is the only way companies like this are going to learn. I did file a DOJ and a complaint with the Attorney General's office.

Landed, headed over to the Avis counter and with no line in front of me, I expected to be in and…read moreout in a few minutes. Unfortunately, there was a problem with my prepaid reservation. Ah great, just what you want to hear when you land with 2 cranky kids. At first I thought that the staffer was trying to scam me into paying a higher rate, but it turns out that the issue was legitimate. I used a Costco rate code when I booked and at the counter they needed proof of membership. I didn't have the Costco card in my wallet, so I tried to reach my wife who also has a card. Of course, I couldn't reach her and the entire time I'm on the phone the agent was like "if you can't reach her you gotta pay full rate", like impending doom over my shoulder. Well, after 15 stressful minutes of calling and texting, with my 2 kids starting to freak out from boredom and hunger, I was finally able to reach her and she gave me the details so we could get going. Quick bit of customer feedback. With regard to Costco rate codes, maybe Avis can add a slot on the reservation form for Costco membership numbers? Then the customer can add it beforehand rather than scramble for a card at the counter? It's a bit ridiculous to assume everyone will have their Costco card when they go in vacation, right? Or maybe I'm the first knucklehead that this happened to. Either way... Anyway, with all that sorted I went over the get my SUV which was an almost brand new GMC Acadia. Barely had 1000 miles on it. Beautiful. The rest of the trip was uneventful, thankfully.

I rented a vehicle on 11/7/24 to 11/11/24 at Orlando International Airport. My flight changed and…read moreI needed to drop off the vehicle 1 hr later than the scheduled time. The agent said I would have to pay $170.00 for returning it late. The agent said it didn't matter if it was 1 hr or 24hrs later. I've never heard of such a high penalty. When I use enterprise they charge $40 to $50 if it's over a few hrs late. Sometimes they waive it since I'm a platinum member. I won't use Budget or Avis rental going forward. Their penalties are highly excessive. It's ironic that their name Is Budget rental.

Great rental car company hands down everything was perfect awnsered all my questions and talked me…read morethrough the process smoothly

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Booked on Priceline for $97 when I got there it came out to $250. They make you go in a booth, the…read morecustomer service rep on the screen asked to see my insurance which I showed him and then insisted that I had to get their insurance though my coverage met requirements. I experienced them doing this to another customer which I have video evidence of. A week later they charged my card $181 saying it was for tolls when I took the street routes my entire trip making sure to not go through tolls or get on any hi ways. They have not provided an invoice from Sun Pass showing charges or me going through tolls, just charged my card. This fraudulent and scamming seems to be a regular business practice of theirs. I plan to legally pursue this matter. Please report any fraudulent charges and illegal practices you have experienced with them to all of the following. BBB- https://www.bbb.org/file-a-complaint The Florida Department of Agriculture and Consumer Service 1-800-435-7352 Florida's Attorney General's Office 1-866-966-7226 or 1-850-414-3990 And let them know you have filed a report with the BBB.

Avoid this company at all cost! I rented from the Orlando location and they refuse to give me back…read moremy deposit. It's been over 2 months now and I keep getting the same lie, call your bank. I've recently opened a fraud investigation