We rented a minivan from them for a trip to Gatlinburg. They were out of the vans so they upgraded us to a Jeep Wagoneer instead. It was actually more what we needed once we got it loaded with everyone & our stuff. Car was in great shape had just been maintained & had an oil change done on it. The staff is very helpful & pleasant to work with. I told them I will come back to them whenever I need to rent a vehicle again. read more

The absolute worst car rental experience that I have ever had. There was only one employee who said he was the manager. We were not acknowledged when we arrived to pick up our reserved vehicle. There were several people sitting and waiting and phones were ringing but no one was answering. When my husband finally got the attention of the employee, he was very unprofessional. He didn't explain and apologize for the wait. Instead, he said that he didn't have to rent to us. My husband said we had a reservation and the employee said he was not going to rent to us and if we didn't leave he was going to call the police. We were literally stranded on the side of the road with no vehicle. I would not recommend. read more

In dire need of improvements on customer service and staffing. Wait time is extensive everywhere you go nowadays but this place takes it to another level. I don't appreciate the condescending manner and the "oh well" attitudes either. -- this facility is small but very busy. The staffing doesn't match to the volume in my opinion. Glad that experience is over because I will never rent from here ever again. read more

I rented a car here, I couldn't drive it because of the bad smell. I had to replace the car twice and the same issue with the next cars. I wonder how all these cars have bad odors. It smells like someone lived in the car smoking cigarettes non stop. I had to drive with the window open. They have a great customer service but it got very irritated with the horrible car odor. read more

horrible customer service and vehicle not safely maintained. Called ahead to advise stuck by train and told by Kayla if you get here before 6 will help you otherwise 8AM tomorrow. Didnt make it. Called to schedule pickup next morning. Person argued about me requesting time while driving(not their business) finally agreed after 10 minutes said would take 5 minutes to pickup the car took about 30. Next day come out to car with warning lights on one tire over pressure other three under by alot 33 and 27 is a big difference). Dont beleive if they were maintaining their cars mechanically this would be a concern. They also tried to give me a car that #1 is a gm and I wont drive one, the other car lookedlike it needed to go to the body shotp, the one I took was an altima with over 50K miles on it. When i called to repor tht eproblem to Kayla, she told me to bring the car back. WHy should the customer be inconvienced at this point. I called back and told her to come get the car, take care of it and bring it back. They couldnt do that. I couldnt safely reinstall the carseats so I have to drive an unsafe vehicle becuase ENterprise can't put safe cars out. read more

Terrance, Quincy, and manager Dante are all costumer service superstars. Every time I rent a car from here I know I'm going to be well taken care of. If you need to rent a car for any reason, come here. read more

Enterprise Rent-A-Car - Tacoma I rented - Car Rental Near Me - Longwood, Florida

They got me right. The process was a bit difficult but that wasn't this location's staffs fault. They are all very helpful and polite.

Direct link to my insurance account is a plus. Changes to vehicle made it easy to select. Flexible with rental options, good customer tracking. read more

The car they rented me was not cleaned or disinfected. This is the fourth time they have delivered a dirty car to me. I have used their services for over 15 years and have always received a clean car. I think that not ensuring the cleanliness of the vehicles projects a bad image and bad service. I hope they take action and make sure to provide clean, disinfected vehicles. read more

The staff here is super cool! I was picked up so fast by Anthony who was a total gentleman and helped me with all me belongings. When I got to the location the rest of the staff was so fun and inviting. They let me pick out my car and answered all my questions. It was so quick and easy and a total 180 compared the rental I did with Hertz. I was concerned about gas mileage and they looked up all their vehicles to find the perfect one for me. I 100% recommend this location. Thank you Anthony Velez for great service and great conversation! **Just received a follow up call from Enterprise to make sure I was satisfied with the vehicle and that I was provided with excellent service** read more

My list 2 rental at this location sucked! Last rental rep was trying to over charge me on fuel, when picking up the car I was told by rep bring car back on half. When returning the car it was on half, this rep was charging me an extra $20.00. He informed me that it needs 6.6 more gallons so I wont be charged. Took car back to gas station put in less than $5.00 which put the gas almost at fuel. Technically I was being charge 4 times more, your system is off with its calculations. The rental before this one, the car was filthy where I had to take it back home cleaning it myself which delayed my trip. UNACCEPTABLE! Especially during a pandemic, how can this reassure your customer's safety. This location needs to be monitored for the following reasons: This location is doing some shady crap, overcharging customers. I always have to double check my receipts now. When Sasha was Mgr I had no complaints with this location, she gave excellent customer service and treated customer with respect. Let me tell you how they did my sister, she rented a 15passenger van, they called her 2 days before her pick up stating all 15 passenger vans was on recall, they tried to convince her to rent 2 mini vans which would cost her more and more gas for our trip. I got in my car and drove by the location and the 15passenger van was parked on their property. After she refuses, this same location called her back the next day stating they found her a van. Like I said some shady crap going over at this location, they are not being honest with enterprise customers. You ask yourself how many customer you guys have lost........VERY DISAPPOINTING. Called made a formal complaint with the corporate office 11/17/2020 with a Mary Jane she informed me she would contact the area mgr for this location (Justin Stanley) on my findings and concerns. No call back. read more

Absolutely horrible service. I've been waiting over an HOUR a s 15 minutes for the car to be dropped off. No one picks up the phone when you call. Disappointed in this branch. What is worse is that it's only 5 minutes from the place that they need to drop off the car. read more

Sasha and Keyston are quick and professional!! They are at a busy location and do a great job. My van did need to be washed and vacuumed, and they vacuumed while I waited. I can run through a car wash myself. I just desperately needed a ride. Thanks again!! read more

No sense of urgency, no clean SUVs, waited 25 min to get check in for pick up and I had to wait another 45 for a clean SUV that was reserved the morning of. At least 3 people behind the counter and 4 people waiting to check in. The reps answers the phone while you are being served and that prolongs your wait even more. I do not look to come back to this location again. This place is in need of serious management. They wash their own cars? Are you kidding me! noon time . Looks like no one cares moving slow. Get this place in order. Also, had to accept 1/2 tank, we were told their tanks /card close at 2pm. read more

Absolutely disappointed with this location. I reserved a 4 wheel drive car I needed to drive up North and when I went to go pick it up they said oh well we gave it to someone else....To make my experience even worse I was just offered any random car they felt like giving me. They did not offer any other resolution, I was left on my own to search any other random enteprise to see if maybe they have the car I need. I'm not going to put my kids in danger with driving a car not equipped to drive in the snow/mountains. read more

I have rented from Enterprise in various cities, but this office is the best. I am a regular each week and the guys have always given me the best cars. Never had a problem or issue with them whatsoever. read more

I was about to cancel my partnership with Enterprise, we have been dealing with the Sanford location for a while and not until Charles the person we used to work with left things just fell apart! The reps were rude unable to find our information treated us and our business like local thugs!! I decided to change locations and so far so good I have no complaints. I will say the environment and the staff is almost how the Sanford branch use to be when Charles was there. read more

This is probably my worst experience with a car rental company. I rented through this place because they had the size vehicle I needed for the time I needed it by. I went to pick up my vehicle and was given a downgraded vehicle and still paid for the more expensive. I asked about the size change and was told "They would have no problem coming back and changing it at a later date". The guy sold me on satellite radio telling me it would only be a ".99 cent charge a day" and of course I would do it for that it's almost nothing. Come to find out he never told me it was 5.99". When I stepped in the car the first thing I noticed was the terrible smell that kept me searching for dirty sweaty socks and shoes the whole drive. The car was also dirty on the inside, there was a splash of lord only knows on the plastic and the rug was covered in dirt and animal fur. When I went to exchange this car less then two hours later I was told they only had that and a mini van available so I then asked if they had anything else at other locations and was told no right away. Don't go to this location. Every time I come here I regret it. This will be my final time. read more

My car was filthy, and when I asked the Enterprise rep about the condition of the car, he said."It is a rental...what do you expect?!!" I was in a hurry, but quite frankly, I was not impress and will not go back to this rental place again. read more

DO NOT USE. Not so much the cars, but the people working there are unprofessional, rude, and just do not want to work. I rented a vehicle two months before my arrival by UBER yesterday. The first sign was when I stated I had a reservation, they had difficulty and could not find it. Only after I gave them the actual reservation number, then it was found. Then because I was using a Debit Card, they wanted three individuals pieces of proof to match my Driver's License. Thinking it is not a problem, I provide four. My property tax bill, an official letter from the police department, my Duke Energy Bill, my insurance bill. All had addresses clearing printed on them, they just had to look. Every employee there did not know what a property tax bill was, nor what a police report (officially typed) was. In fact, they did not even bother to look for them. I had to point out each one individually where to locate the address. No they wanted my telephone bill. When I said that I could provide it if I could use a computer, they said no because they did not have Internet Access. This may / may not be true. By I came by UBER. They did not care. When I told them I would never rent from Enterprise again, there works from the suppose General Manager was "I don't care". This is the worst car place and in fact, the worst business I ever had the misfortune of having to deal with. I would give them a minus zero. I hope the owner of this place realizes how this is effecting not only his place, but the company in whole. Then will arranging a ride back to my house, another couple came in with three pieces of proof and they to were being told not sufficient to rent a car. I believe these people just do not want to work and just sit there for nothing. I know at this time, it is very difficult to find workers, but this place has workers who do not want to work or even show some sign of professionality. I use two other locations before, Apopka and Casselberry, and never had anything like this. In addition, the suppose car they did had was filthy. I hope they close. read more

Customer service was top level super really nice staff very helpful I wouldn't recommend anywhere but this enterprise

if i could give them a zero i would. my son who is 19 got into a car accident, which was not his fault. mind you my son also has an attorney. the other party's insurance agency paid for my son to have a rental car. so he goes and does everything to get the car. after he leaves with the car enterprise contacts him and states "we didn't realize you were not 21, if you do not return the car by 5:30pm the car will be reported stolen. well news flash you gave him the car to use, your negligence is the reason he had the car and you threaten to report the call stolen. additionally, my wife had to go sign for the car, which my son cannot use, so that my son could use my wife's car and she uses that one. please we had to pay a $50 deposit. the way enterprise handled this and bullied a 19 year old is unacceptable! he lawyer morgan and morgan has been notified of the situation! read more

Great service! Got there early on a Monday morning and was in and out in less than 15 minutes. Never experienced that before so expressed my appreciation to the team member who assisted me. Upon returning the car, had the same experience even though the office was full of customers. Overall, my experience was very positive and I would rent from Enterprise in Longwood again and recommend to friends. read more

I have been dealing with the Longwood, Fl office since 2004 and have had outstand service. They are very professional to work with. I have always been able to get the vehicle I need, even if they have to go to another office and retrieve a vehicle from that office. I am on the road 11 1/2 months a year and when it is time to do a re-write they have always been prompt in doing the re-write and getting a copy to me. read more

The pickup was prompt as well as the checkout, however this is the 2nd time I left something at an Enterprise establishment. If you leave something in the car, it is gone forever and if you leave something on their counter by mistake, it too is gone forever, however it was my fault putting my glasses on the seat of the car a couple of years ago, as well as my fault for putting down my paper work on their counter while I signed papers then walking off and forgetting it. It;s just that I have had other establishments even call and let me know I left something behind. This is just not one of those establishments. read more

Since my car repair was going to take longer than expected as we had to wait on parts my repair shop has a deal with Enterprise car rental so I was "picked up " as promised and taken to my local rental car agency. Going thru the agreement process is really annoying and checking over the car went fine and I was on my way. Once down the road I noticed the gas tank was not as full as I had just signed onto so I did bring it to the agents attention as soon as I returned the rental. And the manager did sign a business card starting I can have a free half tank at my next rental. Still not clear on how exactly that will work. But one of the agreements before I was handed over the keys to this rental that my repair shop was paying for is they needed a debit or credit card for a 50 dollar deposit. I just noticed the 50 was taken out of my account and of course they are closed now. So as soon as they open tomorrow they will be getting a call. There was no need to debit my acct. I also filled up upon return and only drove this rental 37 miles and had to put 4.36 gallons in it. Wow. So be careful when renting from them. read more

We live several miles away from the Longwood location, but always come back here. The people are friendly and professional and they always have adequate cars to choose from that meet or exceed our needs. I would recommend them to anyone who is looking to rent a car and have a great experience. read more

Excellent customer service! Didn't give 5 stars because the car itself wasn't very clean and probably could've used a tune-up or something, when stopped at red lights it would jump hard. One time I thought I hot hit from behind because it jerked really hard. Otherwise excellent service in person and over the phone. read more

They displayed a no hassle attitude when they picked me up and dropped me off (as advertised). Nice guys that went out of there way to engage in friendly and enjoyable conversation while conducting business. I will use again to rent a car. read more

I've worked with the longwood office of Enterprise for several years. They are always friendly and ask how the service has been. They do not hesitate to pick me up and drop me off. They always have an ample supply of cars and if they do not have anything you reserved they do a great job of helping you with another class of vehicle at the same cost. Prices are generally good and the staff does everything they can to help you ! read more