The staff here is super cool! I was picked up so fast by Anthony who was a total gentleman and…read morehelped me with all me belongings. When I got to the location the rest of the staff was so fun and inviting. They let me pick out my car and answered all my questions. It was so quick and easy and a total 180 compared the rental I did with Hertz. I was concerned about gas mileage and they looked up all their vehicles to find the perfect one for me. I 100% recommend this location. Thank you Anthony Velez for great service and great conversation! **Just received a follow up call from Enterprise to make sure I was satisfied with the vehicle and that I was provided with excellent service**

The absolute worst car rental experience that I have ever had…read more There was only one employee who said he was the manager. We were not acknowledged when we arrived to pick up our reserved vehicle. There were several people sitting and waiting and phones were ringing but no one was answering. When my husband finally got the attention of the employee, he was very unprofessional. He didn't explain and apologize for the wait. Instead, he said that he didn't have to rent to us. My husband said we had a reservation and the employee said he was not going to rent to us and if we didn't leave he was going to call the police. We were literally stranded on the side of the road with no vehicle. I would not recommend.

We got a quote from Enterprise for a one way drop off to Missouri and those prices were written…read moredown on the print out. We stopped by this Avis to see if they could do better. After waiting for 5 minutes for someone to show up to the desk, he looked at our paper like we were lying about the price we were given. He must have thought we wrote those prices down. He said he can't beat that price, we thanked him and went back to Enterprise. He didn't seem to care. I would suggest some better customer service training for this guy. And possibly a chest hair grooming kit.

I had such a wonderful experience! They offered me an upgrade to a mid size car, with no additional…read morecost. Although it was Christmas Eve and the employees would most likely rather be home with their families, the gal that helped me was funny and had a warm personality. I will most definitely make this my go to spot for future rentals!

We visited this place looking for a vehicle. They had a good selection of vehicles and upfront…read moreprices. This is a low pressure environment that allows you to take your time to shop. Although we didn't find what we needed I feel the service was good and the prices were reasonable.

The sting of having to pay for this dealer's mistake just so I can hold title to my vehicle is…read moredisheartening. I look at the positive reviews and just wonder "where were these folks when I was purchasing my truck?" They've not tried even once to accept any responsibility for their shoddy work and failure to hold up their end of the financing debacle. Contemptable, and just disappointing.

I had an excellent experience at SFB. I joined the Emerald Club and the rental and return was…read morefast. Followed the signs which were highly visible and easy to follow, picked a car and drove out. It was that quick. I left a pair of sunglasses in the rental car. I didn't know where I had lost them until I got an email from National at SFB stating they found them. Excellent! Will definitely use National again.

Reserved a Toyota Camry or equivalent for our seven family trip and honestly, We own an Acadia,…read moreTahoe and a Silverado 2500hd so the Camry was a big part of this trip I was not looking forward to (not because the Camry isn't a good car but because I own trucks and am used to truck space!) when we landed and checked in with our family and copious luggage, we were asked if we would take the free upgrade to a Dodge Durango since they didn't have any comparable cars left. Hell yes I'll take a Durango! Turns out, this particular unit was two months old, well optioned and just what we needed. The staff at the counter was extremely friendly and efficient, answered all questions completely (including ones I didn't have to ask) and made sure I'll look to national forst next time and maybe put a Durango in my garage. This easily became one of the best parts of our trip.

We arrived and nobody was at the desk. 2 other people were sitting in the waiting area said he was…read moreout helping someone else. Nobody was there to greet us. Eventually the guy came back in and was able to help us with a rental. It was all just a weird and unorganized experience. There didn't seem to be any care or urgency to get things done.

Didn't have my car when I needed it and never called to let me know and didn't offer any solutions.read more

We got the privilege to rent this fancy 2023 truck from Budget. We love trucks so it was nice to…read morefinally get to drive one of these. The place/office is inside of The Westin Hotel in Lake Mary so pretty hidden/hence you don't see it from outside. We had a hiccup on our traveling schedule and ended up having to extend our reservation. One of the down falls that we encountered with this rental was that they did not allow us to extend it over the phone, they stated only in person. When we drove to the closest location where we were my hubby had some card issues so he told the clerk at the counter he would be back so he could be able to quickly empty out the vehicle to return it since they couldn't process his card. Unbeknownst to us, the gentleman then replied if you turn it in 30 mins after the time we charge a daily $10 fee. Kind of a hack we wish we would of known. I say kind of though because it really wasn't the full case either they changed a $40 charge for the 2 days late on top of a $17 overcharge fee called "7% confession fee". My hubby noticed the extra charges once he got home, go figure. So silly pro tip look at your receipts lol and also real tip make sure your daily quotes match up with the quoted travel agency price. Il update this if/once he calls tomorrow to try to get some of these fees waived since he was told it would be less for the late fees. Other than that comparing to other rentals this place isn't so bad and our situation is a bit unique. If he had spoken up about the fees when checking out too maybe they could of accommodated us better. I'd just like to update my review. My husband called back and budget kindly waived most of the late fees and returned him $45 since he had come in the the office on time to extend the rental. We appreciate that and will be doing business with them in the future.

Do I called enterprise regarding g my rental it has been weeks since I did tell them what happened…read moreI was assured I would receive a update and have heard nothing g apparently customer service is not a main priority again don't use this company

We came here today to get a rental car for my sister. We…read morepulled up and we're greeted right away. Staff was friendly. They gave my sister a somewhat beat up Chevy Equinox. It smelled so bad of cigarette smoke and he said yeah we just cleaned it but it still smells. We looked at the gas tank and it only had a half a tank of gas we said what's up with that and he said oh yeah no worries just bring it back with a half a tank and I said is that going to cause a problem and he said no. But that's kind of strange. My sister drove the car for about an hour and decided it stunk so bad she had to return it back to the Sanford location to get a different car. They said no problem and gave her a GMC SUV. This one did come with a full tank of gas so that was good. So I guess the moral of the story is if the car stinks like cigarette smoke ask for another one right away. Okay go enjoy the Florida sunshine!

Enterprise Rent-A-Car -- Sanford, FL (SR-46) Absolute Failure…read moreI am posting this so others do not experience what my family and I went through. On October 24, 2025, I made a reservation with Enterprise Rent-A-Car at 4316 FL-46, Sanford, FL 32771 for an extended luxury SUV, scheduled for pickup on December 27, 2025 and return on December 30, 2025. This rental was critical because I was traveling out of town with my family, including relatives who flew in all the way from the Philippines, and we needed adequate seating and cargo space for both guests and luggage. To avoid any issues, I called the branch on December 22, 2025 to confirm my reservation. I was explicitly assured that the vehicle would be available and ready for pickup on the 27th. That assurance meant absolutely nothing. When I arrived on December 27, provided my ID, and the employee entered my information into the system, I was immediately told: "Sorry, we do not have a vehicle for you." At that point, I did not observe any attempt to search for a suitable replacement vehicle or to contact another Enterprise location to see if there was any way to accommodate our reservation. I spoke directly with the manager, Alex, and explained that I had called days earlier and was promised the vehicle. His response was that they had been having this issue "for a week now." If that was the case, why was I never notified? A simple call would have allowed me to make alternate arrangements. Instead, I was left stranded on the day my family was supposed to leave town. I was offered another vehicle, but it did not make sense and did not meet the needs of our reservation, as we still would not be able to fit everyone or the luggage. The entire reason for reserving an extended luxury SUV was space and comfort for a large group traveling together. The only "solution" that was seriously pushed was: "Take this 15-passenger high-top Sprinter or get out of my store." That vehicle was completely impractical due to parking limitations at our destination. When I declined and asked if anything else could be done, I was told repeatedly: "There is nothing I can do." No effort. No viable alternatives. No professionalism. It got worse. When I asked if they could at least give me a ride home (less than 5 miles away), the answer was a flat NO. I was then threatened with the police and told to leave the store. I asked to wait inside briefly because it was hot outside while arranging a ride. I was told yes -- and two minutes later, I was again told to leave or the police would be called. This was done in front of my family and visiting guests. I have been an Enterprise customer for over 10 years, renting in multiple states. I have never experienced anything even remotely like this. I contacted Enterprise Customer Service, filed a formal complaint, and was told an escalation/incident report was created and that someone would follow up to help secure a vehicle or address the situation. That never happened. As of January 5, I have not received a single call, email, or follow-up from Enterprise. This experience reflects: Failure to honor a confirmed reservation Offering unsuitable replacement vehicles that did not meet the reservation requirements Hostile and unprofessional behavior by management Zero accountability or follow-up from corporate customer service Enterprise -- this is how you treat loyal, long-time customers? I will never rent from Enterprise again, and I strongly advise others to avoid the Sanford SR-46 location. The lack of professionalism and disregard for customers is unacceptable. This review is being posted publicly so others are aware before trusting this location with important travel plans.

We have always used Enterprise for our car rental needs (for 20+ years) and have never been…read moredisappointed. Our most recent rental was in May 2026 at their location in Sanford, Florida. The rental rate was reasonable as always however, this trip ended with us leaving some prescription polarized sunglasses in the car by mistake. We didn't realize it until we were on the plane flying home. We contacted the Enterprise office in Sanford and they were incredible to work with. They located our sunglasses and shipped them back to us right away. This just reinforced our trust in this great company. We will continue using Enterprise for our car rentals and highly recommend them to friends, family, and anyone else looking for a great, trustworthy car rental company. Monica from Minnesota