Very disappointed in my car rental from the Mansfield location. I rented a car to drive to the Rochester airport on a snowy day. There was no window fluid and the windshield wipers were not good, making it very dangerous to drive as the windshield kept smearing up. I had to stop multiple times to clean it off and I almost missed my flight. Also there had been smokers in the car and ash on the dash, but the car had not been deodorized or cleaned properly. Finally there was only 1/4 tank when I picked it up so I had to get gas right away. I was relieved to arrive at the airport safely! read more

SCAM - ROBBED MY BANK ACCOUNT for fraudulent charges! Received several bogus, spam emails showing various amounts for a fine stating the rental car was caught on camera speeding in Virginia (out of state) when we never left PA - used the car only to go to work & back. They send photos that were 95% blacked out, couldn't even tell it was a car! The total mileage on the car wasn't enough to make the trip to VA! I'm disputing the charge thru my bank, contacted the Better Business Bureau & made appt with my lawyer to sue for lost wages & mental stress this is causing us! We have security video evidence that shows where the car was day & night. A quick internet search shows this a frequent, widespread SCAM. Look at the photos - it says the vehicle was caught speeding at 9:22AM but the photos are as black as night & you can't make out the license plate at all! We will never use Enterprise again & telling all our family, friends, co-workers all about this fiasco! read more

Enterprise Rent-A-Car - You can't even make out 2 digits of the plate number! - Car Rental Near Me - Mansfield, Pennsylvania

See all

Rented here last Christmas/New Years for a little over a week, as well as for 3 days October 2019. Confirmed my rental online using enterprise.com for Mansfield both times, as it is always way cheaper than across the border in NY. Car both times was pretty new and worked without issue. They called me a few days before to confirm. Small but efficient location. Will rent from them again next time I am in the area. The only thing to look out for are these new unavoidable road tolls going up all around, as enterprise saps on a ridiculously high "convenience" fee ($3.95) for paying the 2.50 video toll you accidentally drove through expecting to be able to pay cash. Overall they are good, and are quick, treating you fairly at a good price. read more

Amanda made my rental experience so easy and enjoyable. She is so friendly and helpful. I've never had service this exceptional from a car rental agency. The best rental experience I've ever had. Don't hesitate to rent from here! read more

Friendly courteous staff. No problems with rentals clean ready when you request. Staff handles all issues very professionally with a smile. Works with customer for best prices will use again read more

I have been extremely satisfied with the service I have received at the Mansfield Enterprise. The staff are always professional and extremely customer focused. I don't always have a lot of lead time when needing a rental. They always work hard to meet my needs for which I am very appreciative! read more

Staff was courteous and accommodating. The vehicle was very clean. I rent from multiple locations and Mansfield is, by far, the best.

The customer service I received from a gal named "Brittany" was far from acceptable. She was very rude and pushy. I had a last minute booking due to my car being in the shop and me having to travel to Pittsburgh for work. I booked online and told her I was on my way but was going to be (at most) 5 minutes past 12:00. I apologized many times for the inconvenience (even though it was literally 5 minutes). She then threw a fit (on the phone) about how she had plans after work and that she wasn't going to wait (5 mins) for me to show up to pick up my rental. COMPLETELY RUDE. She continued giving me a hard time over the phone going off about how she has to drive an hour to get home and blah, poor me, blah, blah. TMI...I was in disbelief. She called me at 12:01 (after I had already told her I was going to be there by 12:05) the voicemail she left me was this, "This is Brittany with enterprise just give me a call wanted to see how late you're going to be it's 1201 um I just need an idea of how long I have to sit here and wait for you thanks bye". Her tone was also very disrespectful. AND THEN, come to find out she is a manager here? Unbelievable!!! A manager should never act the way this woman did towards me. Customer service should be top priority in this type of job. I went to this facility because it was within a reasonable distance of my home but now I would rather travel to a different Enterpise where I know I will get the customer service experience I deserve. Very disappointed. read more